SUMMARY:

• A global experience of 16 years in the field of business analysis & product management with strong domain knowledge in Healthcare, Insurance & Banking/E - Commerce industries.
• Proficiency in managing work and time under pressure with attention to detail
• Lead daily scrum meetings, sprint planning, sprint review, and sprint retrospective meetings
• Worked with Product Owner On Artifacts Such as Product Backlog, Sprint Backlog, Sprint Burndown and Release Burndown
• Creative and innovative thinker with excellent communication and interpersonal skills bringing energy, enthusiasm and leadership to problem resolutions.
• Excellent knowledge of industry standard processes and methodologies like Scrum, Agile Process and waterfall.
• Efficiently Managed the overall performance and delivery of cross-functional teams onshore and offshore
• Interacted with key business users to gather, analyze, document and maintain the business requirements across the entire lifecycle of the project.
• Effectively managed multiple concurrent on-shore and off-shore strategic IT projects ranging between $2.0 - $5.0M in labor costs annually.
• Profound knowledge of Business Process Modeling (BPM) tools and techniques for mapping the business processes.
• Extensive experience with modeling tools and techniques like Unified Modeling Language (UML), use case diagrams, sequence diagrams, activity diagrams, class diagrams etc.
• Expertise in requirements gathering techniques like organizing interviews, brainstorming sessions, requirement workshops and conducting surveys.
• Thorough proficiency in using the tools like Jira, Confluence, Mingle, TFS, Rally, MS Visio, MS Office, Rational Suite including Rational Rose, RequisitePro.
• Experience in reviewing Test Procedures, Defining Test cases, reviewing and maintaining automated and manual test scripts, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT) Manual testing (GUI, Field Validation and Functionality Testing) of UI & Web Applications

TECHNICAL SKILLS:

Methodologies: Agile, RUP, UML, EDM, PMM

Change Management Tools: Rational Clear Quest, Work Lenz, Fieldglass, JAMA

Business Modeling Tools: Rational Rose, Microsoft Visio, Balsamiq mock ups, Enterprise Architect, PEGA

Testing Tools: Rational Test Manager, Mercury Test Director, Microsoft Test Manager

Project Management: MSPE, PWA, Microsoft Office, Microsoft TFS, mingle, axosoft, Rally, Oracle

Reporting/Documentation: MS Word, Adobe Acrobat, Parature

Web Technologies: HTML, Adobe Photoshop

Requirement Gathering Tools: MS Word, MS Excel, Requisite Pro

Databases: Oracle, MS Access, MS SQL Server 2000

Technical Stack: ETL/XML, Informatica, Oracle, SQL, PL SQL, SQL Server, Web services, EA, IBM Bluemix, Node JS

PROFESSIONAL EXPERIENCE:

Agile Project Manager

Confidential, San Jose, CA

Methodology: Agile

• Responsible for product development and team management by identifying resource constraints and allocating right resources
• Developed home pages in confluence and dashboards in Jira to manage and effectively communicate project updates
• Responsible for leading and organizing backlog grooming, sprint planning, sprint review, Product demo and Sprint retrospective meetings
• Responsible for generating burn down chart, release planning, velocity and capacity planning for the assigned projects
• Lead agile best practices coaching sessions for teams and individuals to bring the team at par with other agile teams and improve the overall effectiveness of agile communications.
• Identified and implemented process improvement efforts within the EDI structure including system interface, policy and procedure changes.
• Performed detailed analysis of project requirements and assisted in the development of functional specifications.
• Worked with the VAN to implement the necessary enhancements and monitor document transmissions.
• Performed detailed design and mapping specification creation for translation between Legacy and EDI formats.
• Led customer based projects digitizing current process and fully utilizing EDI capabilities such as Autoload implementation which supports automatic order generation resulting in 50% reduction of manual EDI orders.
• Worked with testers and developers of the team to align solutions at par with the business architecture.
• Worked with business and technical teams to evaluate process management tools and researched on the best methods to achieve cost reduction through information technology.
• Managed team collaboration and communications effectively
• Efficiently multi tasked by managing project, reporting defects and documenting requirements for multiple projects simultaneously.

Agile Project Manager

Confidential, Pleasanton, CA

• Worked with Business to define and develop User Story for each item: User phrase, narrative and acceptance criteria.
• Managed User stories and product backlog in Rally to organize and efficiently execute the agile methodology and principles
• Worked on developing RACI Charts to organize and coordinate roles and responsibilities
• Lead and communicated with cross functional teams to define milestones, track issues and risks in confluence.
• Lead and managed enterprise level data security while managing PHI projects in a data warehouse environment.
• After User Story sign-off, available to developer and tester to answer questions related to User Story.
• Worked on 5-10 User Stories simultaneously at different stage of development and sign-off.
• Participated and facilitated daily standup meetings with the team
• Provided status of each User Story and its current stage to the program manager
• Acted effectively as point-of-contact on status of EDI transactions from internal and external customers.
• Developed and prepared EDI documentation, as well as provided content and format testing for internal and external use.
• Established and supported communication with LMEs and DMH to proactively share information via incoming help desk calls.
• Identified and recognized opportunities to resolve problems related to EDI transactions.
• Prioritized customer requirements and maintained continuous improvement through customer feedback and interactions
• Performed Demos for Business for In-Progress User Stories.
• Oversaw software development by removing any roadblocks/impediments and successfully manage and execute work with attention to detail
• Proactively communicate and manage data attributes to plan and manage system interdependencies
• Managed and lead data extraction teams for the HPAM, RMS, AIMS and other source systems data to the new system
• Worked and Coordinated with vendors/partners to determine next strategy and steps for data migration
• Worked and coordinated with offshore team to manage and validate work deliverables and then communicate status to client.
• Managed and lead Sprint planning sessions, helping team identify and assign story points for user stories for each release
• Lead and managed the daily stand up meeting and the bi weekly status meetings and communicated challenges and issues to team members.
• Worked on developing home pages, pilot status reports, schedules, action item register and agile documentation for the ETG enhancements and Medicaid duals strategy project on Confluence.
• Lead and managed the Rally board by updating and reviewing user stories and comments to keep status and sprints on track.
• Participated in CRP and round table discussions with vendor and solution architect to identify action items and then follow up on them and track them to closure.
• Updated and maintained SAG tracker with action items, identified risks and issues and reported any task slippages or missing details.
• Planned activities to be coordinated with vendor team which included reviewing APM and TPM requirements and provide acceptance decision.

Agile Project Manager

Confidential, Orange County, CA

• Assigns work, sets priorities, provides guidance in the completion of tasks and review of deliverables
• Manages all phases of the project delivery life cycle and consults for other projects
• Proactively communicate and manage projects to plan and manage project interdependencies
• Lead meetings, prioritized and assigned tickets to the members of the Benefits team.
• Worked with team of configuration analysts at development time, to proactively research technical solutions.
• Lead the configuration of 10 Open enrollment, 7 files, 3 implementations and 61 ACA tickets successfully exceeding quality parameters.
• Reduced turnaround time for Open enrollment, files and ACA tickets by 20%. 35% and 30% on an average respectively.
• Worked with testers and developers of the team to align solutions at par with the business architecture.
• Worked with business and technical teams to evaluate process management tools and researched on the best methods to achieve cost reduction through information technology.
• Efficiently multi tasked by managing project, reporting defects and documenting requirements for multiple projects simultaneously.
• Ensured effective utilization of resources by assigning and placing resources on different projects as and when the resource was idle.
• Ran burndown charts and reports in Rally as per directions from Auditors and then reported any discrepancies to team members and higher management.
• Successfully managed the Adobe LC ES 4 project on critical timelines which required the 2d bar code on Maine Sui forms by the agency.
• Involved in creation of reports on Parature; evaluation of development and technology options and feasibility analysis.
• Managed and led an offshore team efficiently with no task slippages and quality issues.

Agile Project Manager

Confidential, San Jose, CA

• Oversee software development by removing any roadblocks/impediments and successfully manage and execute work with attention to detail.
• Assigns work, sets priorities, provides guidance in the completion of tasks and review of deliverables
• Proactively communicate and manage projects to plan and manage project interdependencies.
• Worked on Jive page and Confidential docs to enable a single point of contact for knowledge sharing and social media presence for the EGM project
• Reported team progress by Rally custom reports by adding new custom columns specific to the analysis phase.
• Worked extensively to manage the Product backlog in Rally and then work with Rally admin team to develop customized columns to generate specific reports.
• Worked & partnered with vendors such as Microsoft, GE and Hutchinson during the analysis and discovery phase to share insights and build an action plan for the EGM project
• Lead and executed test cases on the Mailer tool during the analysis phase.
• Attended Scrum Planning Meetings and helped build the Scrum Team Backlog from a subset of requirements from the Master Requirements Backlog, based on urgency, priority and complexity
• Provided status of each User Story and its current stage to the program manager
• Performed Demos for Business for In-Progress and completed User Stories.
• Partnered with the Confidential team to order infrastructure which included separate servers for the EGM project.

Sr. Project Manager

Confidential, McLean, VA

• Defined Project scope and objectives through agile project management activities and methodologies
• Organized and facilitated daily scrum, sprint planning, sprint review, and sprint retrospective meetings.
• Established effective communication and coordination across development and business management. Weekly and daily status reports & the Daily stand up tracker provided regularly to the director’s office.
• Trained and coached a development team of 6 to 8 resources to utilize agile methodology with scrum.
• Worked with stakeholders and product owners to prioritize user stories for sprint
• Worked with developers and testers to assign and prioritize defects.
• Encouraged and motivated team to use the latest practices in agile and scrum.
• Ensured task completion to specification, on time & within budget and reported task slippages immediately, if any.
• Used TFS to manage product backlog, user stories, sprints and test cases
• Reported & updated team progress by burn down charts, dashboards, velocity reporting and sprint and release progress using MS Excel.
• Keep leadership updated of sprint and release progress and identify risk and issues.
• Keeping team together at all times to ensure successful sprints.

Scrum Master

Confidential, San Francisco, CA

• Worked with business owners and team to create backlog, assign priority and complexity points to user stories based on its business value and ROI.
• Keep leadership updated of sprint and release progress and identify risk and issues.
• Oversee software development in sprints by attending daily stand up meetings and removing any roadblocks/impediments.
• Managed user stories, product backlog, Sprints and test cases in Rally
• Report team progress by burn down charts, dashboards, velocity reporting and sprint and release progress using rally.
• Organize, facilitate, lead, showcase retrospective, sprint & release planning sessions
• Coached & mentored teams in effective adoption and use of agile principles and methodology
• Facilitated Project planning work breakdown sessions with Sme’s and other members of the respective teams
• Developed project plans and resource loading schedules to provide estimates for the scheduled release.
• Made recommendations for process improvement to reduce the time wasted in writing excess notes during outreach to members and suggested customer service improvements.
• Implemented an integrated solution with complete line of traceability for all the artifacts of web development projects.

Agile Project Manager

Confidential, Hoffman Estates, IL

• Worked with Business to define and develop new web enhancements and detailed requirements which then would form part of the roadmap projects if approved
• Managed a team of 20 members onshore and offshore to achieve planned goals and objectives
• Managed and worked with external vendors to solve issues and coordinate work on time
• Made suggestions and presented new ideas to business during the Weekly integrated marketing meet.
• Lead defect resolution meetings, prioritized and assigned jira’s to members of the QA team
• Worked with team designers and developers at development time, to proactively research technical solutions.
• Worked with testers and developers of the team to align solutions at par with the business architecture
• Worked with business and technical teams to evaluate process management tools and researched on the best methods to achieve cost reduction through information technology.
• Actively participated in store visits to get a broader perspective of company’s logistics and operations and then drew detailed flow diagrams for subject matter experts.
• Worked with user experience team to validate web page templates before they go live.
• Efficiently multi tasked by managing project, reporting defects and documenting requirements for multiple projects simultaneously
• Ensured effective utilization of resources by assigning and placing resources on different projects as and when the resource was idle.
• Extensively worked on Cart and checkout redesign and validated 400 test cases and then conducted Jira review meetings
• Participated and facilitated daily standup meetings with the development manager
• Provided status of each requirement and its current stage to the development manager
• Performed Demos for Business for In-Progress requirements, Created functional specification and supplementary requirement document.
• Involved in creation of Prototypes; evaluation of development and technology options and feasibility analysis.
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Process Models.
• Worked with UI team to create the User Interface screenshots to be presented to the Business.
• Examined, analyzed and model Test Plans, Use Case Model cases and Test procedures based on the requirements.
• Performed Gap analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.
• Managed and coordinated end to end testing to successfully test the happy flow and the alternate flow for PayPal implementation for the Outlet account
• Verified the functional aspects as per the Business Process and validated the interfaces with the other systems and data conversion from the legacy system.

Sr. Business Analyst

Confidential, Oakland, CA

• Contributed to Project Charter to determine In-Scope and Out-Of-Scope items for the projects.
• Worked directly with the hospital’s HIPAA Compliance Committee (made up of Legal and Audit personnel) to get trained on HIPAA requirements.
• Incorporated HIPAA data security Requirements as part of the non-functional requirements of the project.
• Worked with the Billing Group to understand all the different transaction types related to health Insurance that will now be coming in through EDI (Electronic Data Interface). This would mean setting up regular feeds that would post to the data warehouse of the hospital.
• Each transaction coming in from a specific provider, or health insurance plan or employers was automated to show nationally recognized identifiers.
• Based on these requirements gathered over a series of one-on-one and one-to-many meetings with all the different SME areas, prepared a high-level BRD (Business Requirements Document).
• Communicated requirements directly with the Solution Architect to determine the design of the system to be able to respond to these requirements.
• Communicated back to the SMEs with issues that were identified during Analysis phase with possible solutions and workarounds.
• Prepared Functional Requirements Document (FRD) based on this discussion, with screen mock-ups, process flows between screens, as well as workflows that would require several layers of approval.
• Worked as liaison between all department SMEs and the technical team during the Design, Development and SIT phases.
• Worked directly with SMEs as a support during UAT phase of the project.
• Performed defect management and resolution during UAT.
• Performed role of Businesses representative during Roll Out of project.
• After project roll-out, responsible for creating training documents and training the trainers of the Billing Group.
• For the second project, made recommendations for process improvement to reduce the time wasted at the hospital’s pharmacy and suggested customer service improvements.
• Implemented an integrated solution with complete line of traceability for all the artifacts of web development projects.
• Involved in requirement gathering including interviews, brainstorms and meetings with stakeholders and created requirement specification artifact.
• Involved in the creation and maintenance the Workflow plans and artifacts.

Sr. Business Analyst

Confidential, Fremont, CA

• Actively coordinated with Business users and Subject Matter Experts (SMEs) to analyze business needs, gather and document data Integration requirements through surveys and interviews.
• Developed vision documents, Business Requirement Documents (BRD).
• Implemented the Agile methodology
• Performed extensive requirement analysis using prototype and use cases including data analysis.
• Facilitated individual and group (JAD) sessions with business and technical units.
• Analyzed the requirements and transformed then into System Requirements and validated with technical and business teams.
• Used TFS to write user stories, acceptance criteria and test cases and then sent them to subject matter experts for approval.
• Worked with developers throughout the development process to clarify requirements.
• Coordinated with business and technical teams on requirement gaps and clarifications
• Created non-functional system requirements pertaining to data quality and system performance.
• Communicated status updates and tracking of Integration project delivery to all stakeholders
• Used Rational Requisite Pro to document all the business and system requirements.
• Used MS Visio and MS Word to prepare additional documentation like Vision, Change request, and Document defects.
• Assisted in developing and maintaining quality procedures and ensuring that documentation is in place.

Scrum Master

Confidential, San Francisco, CA

Methodologies: Agile

• Attended Scrum Backlog Analysis Meeting with Scrum Master, Business and Market Research consultants.
• Worked directly with business to determine their Content management needs
• Helped create item descriptions with priority numbers related to Content management to add to the Master Requirements Backlog based on discussion with business
• Attended Scrum Planning Meetings and helped build the Scrum Team Backlog from a subset of requirements from the Master Requirements Backlog, based on urgency, priority and complexity.
• Contributed to Scrum Backlog Analysis Meeting with Scrum Master, business and market research consultants
• Each item on the Scrum Backlog was assigned a priority and complexity number
• Based on priority, items were added to Sprint 1, 2 etc. with the goal of complexity 20 assigned to each sprint.
• Worked with Business to define and develop User Story for each item: User phrase, narrative and acceptance criteria.
• Managed User stories and product backlog in TFS to organize and efficiently execute the agile methodology and principles
• After User Story sign-off, available to developer and tester to answer questions related to User Story.
• Worked on 5-10 User Stories simultaneously at different stage of development and sign-off.
• Participated and facilitated daily standup meetings with the team
• Provided status of each User Story and its current stage to the program manager
• Performed Demos for Business for In-Progress User Stories.

Business System Analyst

Confidential, Oakland, CA

• Responsible for gathering user requirements by talking to the different end users for the new system development
• Worked directly with the Legal department to understand the HIPAA data privacy and security no-functional requirements and how they apply to this project.
• Prioritized the requests of the various stakeholders based on the derived requirement attributes.
• Contributed to the PM’s project plan for the entire implementation of the new system
• Developed use case models, activity diagrams and sequence diagrams to depict the system functionality by using MS Visio, Rational Software Modeler.
• Created BRD (Business Requirement Document) and then FRD (Functional Requirement Document).
• Involved in presentation of architectural solution based on FRD.
• Involved in reviewing Test Strategy and Test Plan based on the FRD.
• Documented a detailed functional specifications document to explain all the aspects of the new system by using MS Office tools like word, excel and PowerPoint.
• Interacted with the development team to explain the system requirements of the end users
• Involved in organizing the functional walk through to explain the changes to the testing team
• Involved during SIT in the role of support to answer questions related to the requirements and determine validity of defects.
• Ran UAT solely by working with different SMEs and stakeholders and having them run their most expected use cases.
• Performed all defect management during UAT Cycle.
• Extensively involved in defect resolution.
• Involved in Product Verification Testing during Go Live weekend.

Business Analyst

Confidential, Bombay, India

• Worked with the Project Initiative Committee to put together a list of SMEs for each department that would be affected by the project: Purchasing and Procurement, Customer Contract Management, Sales, Finance, and Margin management.
• Conducted a Feasibility Study of making these changes in phases across the departments, while working with specific committee members and the PMO staff.
• Conducted JAD sessions with each group individually to determine TO-BE processes that would in corporate new incentive code changes into the existing system, while acknowledging all project
• Provided Process Flow diagrams and detailed specification document to each department individually.
• Created data flow diagrams that connected each department and showed how the incentive codes data would flow through the system as the transaction moved through the approval process.
• Effectively assessed business problems, gathered and defined business requirements by using Rational Requisite Pro.
• Documented the functional and Non-functional specifications, which were used by the development staff to create technical designs & programming specifications.
• Implemented Traceability Matrix and User Requirement Specification document (URS) and verified the functionality coverage.
• Documented workflow according to RUP specifications adhering to UML standards.
• Analyzed order processing management system and helped in consolidation of multiple databases into a single database
• Created Use Cases and used MS Visio to model Use Case Diagrams, activity diagrams and sequence diagrams.
• Environment: UML, Enterprise Architect 6.5, Activity Diagram, Sequence Diagram, MS Visio, MS Word, Microsoft Project, HTML, SQL, ORACLE