SUMMARY:

• SAP Certified Sr. SAP MM/CS/PM Functional Lead and Business Analysis consultant with 10 yrs. of experience in ERP implementations and support including four FLC implementations, 3 enhancements and 2 support assignments.
• Certified Lead Consultant - Enterprise Asset Management (Plant Maintenance and repair, Customer Service- Service Management).
• Strong experience in Automobile, Manufacturing, Retail, CPG/FMCG/Food Industry (Manufacturing and Distribution), High Tech, Utility (Power Generation), Rail Car Manufacturing, and Steel (Metals Forming and Manufacturing) industries.
• Expertise in gap analysis, blueprinting, configuration, documentation, training, testing, Go-Live, post-implementation support, project management, work plan development, managing against a work plan, order management, scope management, management of a team, and ensuring each reported problems are resolved in a timely manner, tracked according to standards, and escalated as appropriate.
• Expertise in doing functional design of interfaces to 3rd party systems or sap-to-sap system.
• Designed Business process in SAP for EAM (Preventive, corrective, WCM, MRO right from requirements gathering to configuration and testing).
• Strong working experience utilizing the SAP software developed for the clothing and footwear industries (AFS Strong business knowledge of integration points between PP, MM, PS and WM & FI/CO.
• Strong Business Knowledge of SAP Manufacturing both Process and Discrete Manufacturing and Retail Industry.
• Worked as a Lead consultant in Onsite offshore model leading a team of 8 - 9 functional and technical resources.
• Extensive experience in working with Big 4 companies like IBM, CAP Gemini and Infosys.
• Implemented service agreements in the form of service contracts, warranty agreements, and quantity contracts for spare part deliveries.
• Expertise in configuring Enterprise Structure and assignment of various organizational elements.
• Experience in debugging, user exit design, report development, ABAP queries design.
• Worked on IDOCS/ALE/EDI.
• Extensively worked on Resource-related Billing and SAP CS (Service Management).
• Configured DIP profiles for T&M Billing scenarios created new DIP profile and added new dependent and independent DIP profiles for T&M Billing scenarios for different characteristics.
• Worked on design and analysis of distribution system for a manufacturing facility.
• Ability to analyze, design and configure according to Clients Business requirements in SAP R/3.and SAP S4/HANA for Enterprise Assets management and Advance Return management and MRO process.
• Effective communicator with skills in devising & implementing innovative strategies & contributing towards positive growth of the company.
• Worked extensively in Data migration with the tool LSMW and BDC, Extractor and Injectors in BAPI, In-house developments for ETL (Other ETL tools like Process Runners and win shuttle).
• Experienced Functional Consultant with demonstrated track record driving growth, reducing costs, improving operations, and successfully creating solutions for complex business problems at both Fortune 500 and start-up organizations in domestic markets.
• Extensive experience in Integration touch points and testing of Cross-functional MM/FI/CO modules.
• Excellent analytical and interpersonal skills used to assess customer needs, solve complex technical and design problems and build high functioning teams.

TECHNICAL SKILLS:

Skills: SAP SD CS PM (EAM), HP, MS ACESS, SOLMAN, SOAP UI, WINSHUTTLE, CONTOL M APPS

PROFESSIONAL EXPERIENCE:

Confidential, SUNNYVALE, CA

SAP SD Lead Techno- Functional Analyst

Responsibilities:

• Worked on Multiple Logistics interfaces to downstream systems and reporting systems.
• Worked on SEMS - Shipment escalation management system for APPLE CARE and Apple vendors applications
• Worked on SD LE area for the implementation of SEMS application
• Worked on OTC process for Maintaining and configuring the key areas and Master data set up
• Worked on APPLE CRM application for the Sales and after Process ( SUGAR CRM APPLICATION)
• Multiple ongoing enhancements to the RFC, EDI, FTP, File based interfaces, various reports and utilities.
• Identified RICEFW objects to meet the client specific requirement.
• Prepared functional specification for the development of Enhancement’s as per client requirements.
• Worked on designing the pricing procedure.
• Configured pricing procedure, condition types, access sequence, and built custom pricing tables.
• Configured account determination, and identified account keys to post to the related G/L.
• Prepared test scripts for the Sales and Distribution.
• Working on training business subject matter experts (SMEs) on SAP functionality to train them as trainers.
• Working on cross-functional integration with LE/WM, MM, FI and PS.
• Working with developers to make the RICEF objects fully functional.

Confidential, Fort Worth, Texas

SAP EAM Lead Techno- Functional Analyst

Responsibilities:

• Performed detailed requirements gathering & documentation, participated in JAD sessions, worked with stakeholders to define scope of the requirements, created functional specification with mapping, conceptual design & prototyping, and functional testing in support of new development and integration with other SAP modules.
• SAP 6.0 Enhancement, Interfaces and Support Projects.( work management implementation)
• SAP Implementation and Enhancements- Enterprise Asset management:
• Configured for Client Business Process PM Objects such as: Notifications, Orders, Preventative, Corrective and refurbishment process/Maintenance Cycles, Plans, Task Lists, Settlement Rules, Equipment, Functional Locations, Measurement Points, Costing Sheets, Work Centers, BOMs, Compatible Units, Linear Assets, etc.
• Worked for various Maintenance orders set up and enhancements in work management application/UI
• Configured and provided support for Integration for SAP PM to various core SAP modules FI, CO, PP, SD, PS, MM, WM and related applications such as BW-BI, Prometheus, Mobile Solutions, etc.
• Configured and tested for UI applications and Work management Applications
• Worked with HP Quality Center and the structure of test artifacts (test cases, scripts, results and defects) with in the tool. Establishing and sustaining quality assurance processes, practices, methods, tools and controls in support of application and system requirement, development and test activities throughout the software development and sustainment lifecycles
• Extensively worked om Linear assets management and GIS applications and different engineering applications
• Set up the Batch job In Control M applications
• Manage work orders from different legacy systems such as PARS to SAP
• Worked for Data validation and migration from various legacy systems to SAP
• Manage backlogs and status in version one application.
• Extensively worked on Capex and Opex orders
• Worked in Solman for documentation.
• End To end testing from legacy systems to SAP - Work management time and expense confirmations
• Repeatable SAP PM Implementation process that is fully documented and supported by a trained and capable Client IT and business staff.

Confidential

SAP EAM Lead Techno- Functional Business Analyst

Responsibilities:

• SAP HANA Implementation- Activate methodology
• Participated and conducted workshops and drive standardization of business processes leveraging solutions in SAP for Plant Maintenance end to end Business process
• Worked for Fit Gap analysis and conducted workshop for define the fit and gap
• Designed various Plant maintenance scenarios for Hershey’s Business process
• Provide guidance to internal and external teams on best practices in adopting S/4 Hana out-of-the-box solutions in SAP PM and related integrated modules with Activate methodology
• Created workarounds and drive alignment to workarounds in S/4 Hana to reduce RICEWF
• Configured Master data for business needs
• Prepare value cases as needed and take required approvals from head as and when needed
• Designed integration with non-SAP systems and Interfaces with Legacy systems
• Extensively worked in Data migration and Provided expertise in identifying the relevant master and transactional data required for data migration in SAP PM and cleansing for master data
• Create a custom Form for printing plant maintenance work orders
• Design and configured Enterprise structure for Plan maintenance and documentation for configuration
• Configured Preventive. Breakdown and calibration, refurbishment process

Confidential, SF, CA

SAP CS/PM Functional Analyst

Responsibilities:

• SAP 6.0 Enhancement, Interfaces and Support Projects.
• Worked extensively on custom requirements for Client Business process to Map EAM - Plant maintenance and linear asses management process.
• Creation of documentation for PM Modules, creating training material to Power users and to end users.
• Participate in Functional Specification (Requirements document) development and review.
• Responsible for defining scope, writing requirements and process mapping for to-be work centers and work centers hierarchies.
• Worked in SAP GIS and designed the custom Transactions - for Geographical mapping of Equipment’s.
• Worked on defining and customizing Service Notifications, Repair Sales Orders and Service Orders
• Configured core business processes of SM module based on SAP recommended Best Practices, for Service Notifications, Repair Orders, Service Orders, Resource Related Billing, Warranties, Service Contracts and other Service related master data.
• Customized Warranties and defined Warranty Counters as per the client requirement.
• Defined various task lists and assigned them to different work centers for use in service work planning, operations and maintenance items.
• Configured Dynamic Item Processing Profile (DIP) also known as Resource Related Billing for Quotation and Billing Requests, for both in-house and field service billing and quotation process.
• Worked with team lead in configuring service related Revenue Recognition
• Customized screens for Service orders and Billing.
• Materials and purchasing integration directly from the work order. Planners/technicians no longer need to work in segregated work order and purchasing systems.
• Linked documentation to work orders and technical objects eliminates the need to work in separate systems making information more readily available to technicians.
• View of maintenance labor, materials, and services costs in a single cost report broken down in a number of different ways including functional area, cost center, and equipment.
• Maintenance schedule compliance reporting for all types of work that is consistent within and across plants.

Confidential, Houston, TX

SAP Plant Maintenance - Service Management Global rollout

Responsibilities:

• Gathered requirements and prepared functional specifications and process mapping for system enhancements, sales order output and invoice output, Service orders and Maintenance orders
• Actively involved in supporting the end users in the issues related to Plant Maintenance like issues in Maintenance Order Processing, Settlement issues, Notifications, Scheduling Parameters of Maintenance Plans and Refurbishment Orders
• Customized client specific reports by combining 3 reports (IW58, IW64 and IW68)
• Developed functional specifications and worked with the technical team
• Created a new notification type and quote process for repair orders
• Configured preventive maintenance methodologies, thorough understanding of Condition Based Maintenance, Utilization Based Maintenance and set up in SAP.
• Configured, measurement points, equipment master, user statues, complex equipment hierarchies, classification, work order and work order settlement,
• Configured Master data like Equipment hierarchy and functional hierarchy and material classifications
• Worked on Fiori tiles requirements
• Good Understanding of Upstream and Downstream applications and map to business process in SAP
• Configured RFID for Equipment hierarchy
• Built template for global rollout for other countries including major and minor enhancements as per needs.

Confidential, Franklin, TN

SAP CS/PM Functional Analyst

Responsibilities:

• Responsible for the configuration and support of the SAP PM and CS which includes Maintenance orders, Work orders with work management applications
• SAP 6.0 Enhancement, Interfaces and rollout projects
• Working on application management support.
• Solving tickets in the areas of Plant Maintenance.
• Customizing changes and new enhancement as per client requirement.
• Been a reviewer for all the Functional specifications going out of the offshore team to the client.
• Developed current and future business process flows, and created BRD and FSD with Visio and Word.
• Involved in creating end user training materials using latest technical solution in SAP PM Module.
• Created user status for Work orders to provide restrictions of transactions based on status to reduce user error.
• Responsible for conducting quality review for training materials created by the consultants in the CR team.
• Participate in change control meetings for moving configuration & customization changes to production server
• Implemented Screen Enhancement for Maintenance Order Screen (Iw32 ) Item level details of Additional data B tab, new fields added in standard screen like Cost center details etc.
• Worked on Major pricing Enhancements for pricing of the Equipment’s.
• Worked on z reports for pricing requirements such as various discounts applicable to dealers
• Worked on Various third party Interfaces for order and billing to SAP
• Managed and designed PM ORDERS with User-Exit used when changes made in characteristics and classes for Task list
• Configuration of end-to-end organizational structures for the Renault subsidiaries taken over by Renault from time to time based on requirements. It involves definition and assignment of new Entity and Master data such as Functional Locs and Equipment’s, task list, maintenance items, catalog profile and Value categories and costing.
• Worked with HP Quality center (HP QC) to prepare test case scenarios and test plans for each object throughout upgrade in each system. For instance, initial plans in 4.6 then ECC6 dev system and ECC6 Quality system.
• Created, Integration tests (IT1&IT2) results and UAT test results in HPQC.
• First Pass and Ready-to-test.
• Responsible to correcting the Unicode related issues.
• Prepare Upgrade documentation like Change instruction document (CID), Test case document (TCD) and Unit test plan document (UTP) for each individual object.
• Applied SAP Note (OSS Note) for some incompatible errors
• Implemented Rollouts to Europe and Mexico and other countries

Confidential

SAP CS/PM Functional Analyst

Responsibilities as CS/PM:

• SAP 6.0 implementation
• CS Lead Business/Systems Analyst - coordinated business process requirements gathering,
• Review of current business processes to understand project scope
• Configured Coting for Repairs- costing variants, valuation variants, Actual cost and plan cost for service orders.
• Integration of FI with MM and PP/PM with Procure to Pay and Purchase to pay process
• Work with different tracks to provide conceptual design of SM
• Finalize SAP design and review same with global teams
• Present finalized design along with cross-functional teams
• SM functionality implemented included, serial numbers, equipment’s( on loan and rent), notifications, task lists, debit and credit memo requests, outbound and return sales orders, service contracts, third party and in-house repairs etc.
• Customized the repair process and its stage & action for Return material Authorization (RMA) process for customer returns and repairs to suit client business process.
• Configured resource related billing (RRB) Dynamic item Process Profile (DIP) to take care of separate pricing at component level and to bill its affiliates for repair.
• Configured service notification & service order settings in SAP CS.( Service Management)
• Configured priorities for service notification, Owned the Business processes related to the CS PM(EAM)
• Rollout to Europe.

Confidential, Hornell, NY

SAP CS/PM Functional Analyst

Responsibilities:

• SAP 6.0 to R3 Rollout implementation
• Implemented detailed customization in the relevant SAP modules
• Configuration of SAP PM/CS for Enterprise Asset Management (EAM) & Business process mapping for Technical Object Structuring
• Performed Extensive Data migration using LSMW and ETL methods
• Time Based & Counter Based Preventive Maintenance Processing.
• Configured DIP profile. Provided consultation on setting up Functional Location hierarchy and the use of inheritance and data transfer between technical objects
• Provided functional and technical support for SAP SD, MM, PS and CS
• Managed issue resolution and configuration procedures coordinated business process requirements gathering, created RFP and participated in vendor demos and selection process
• Created and executed LSMW scripts for mass updates to master data required by the business.
• Generated Task List load data and Maintenance Plan data for approximately 3, 000 Maintenance Plans. Provided input to the team on Maintenance Planning, Order processing
• Provided technical and functional support in migration of Plant Maintenance data for the client.
• Populating upload SAP templates for Asset registers, Maintenance Plans, Items and Task Lists.
• Worked on several change request to improve functionality in the CS/SD module
• Implemented Rollouts to Europe and other countries

Confidential

SAP CS/PM Business Analyst

Responsibilities:

• Implemented Service level agreements long-term and short term.
• SAP 6.0 Implementation
• Implemented service agreements in the form of service contracts, warranty agreements, and quantity contracts for spare part deliveries
• Day to day problem ticket analysis and resolution. Understanding the functional requirements of the issues logged on by the user and working towards resolution on the same.
• Created technical objects (Serial numbers, Equipment, Functional location Installed based)
• Define service notification document and catalog profile
• Created partner determination procedure
• Define Status profiles for Service Notification and Service Orders.
• Define priorities
• Define screen area’s in notification header
• Define screen structure for extended view
• Created Master Warrant’s.

Confidential

SAP PM/CS Functional Analyst

Responsibilities:

• Collected and analyzed the functional and technical specification from current system solution.
• Worked on application management support
• Production Support on end to end scenario for PM cycle from Predictive and preventive process with stringent SLAs
• Implemented Status profile, enhancement requests like Functional locations configuration, order enhancements
• Developed Z Reports as per Client needs for Plant maintenance
• Worked on user exits and major Gaps and enhancements
• Coordinating with ABAP team for Customization/Enhancement
• Conducted training programs
• Preparation of Functional Specs for Enhancements and Coordinating with Technical team during the developments.
• Apply knowledge of business processes to suggest the solution to the defects.
• Worked closely with technical team to identify program enhancements with Offshore - Onshore working models