SUMMARY:

Highly resourceful, organized and accomplished professional with Confidential contract experience along with an extensive administrative background. Adept at strategic - relationship/partnership building skills and listening attentively. Well-developed interpersonal communications skills to work effectively with people from diverse backgrounds. With mid-level experience working in roles directly related to those positions along with my formal education, I believe that I am an ideal candidate. I am certain that this position will fully utilize my vast knowledge of case management, document preparation skills and administrative experience while establishing key interpersonal relationships.

PROFESSIONAL SKILLS:

• Extensive Experience in Administrative Tasks
• Excellent Interpersonal and Leadership Abilities
• Notable Experience with Document Preparation and File Management
• Strong Calendar Management skills/Travel Expense Management
• Proficient in legal documents including demand letters, pleadings, discovery documents, motions and memos
• Mentoring/Managing Employees/Staff Development/Team Building/Recruiting
• Outstanding Customer Service Skills

EMPLOYMENT HISTORY:

FOIA Data Specialist

Confidential, Washington, DC

Responsibilities:

• Receive and/or initiate telephone calls, letters, fax, or emails pertaining to FOIA cases to determine status or resolve issues.
• Identify information that is exempt from release and apply appropriate exemptions to the information. Redact exempt information.
• Responsible for interacting and communicating effectively and professionally with government officials
• Execute simple searches of the FREEDOMS MISLE (Marine Information for Safety and Law Enforcement) database and generate standard review worksheets/reports
• Complete various tasks, which include preparing FOIA request and request close out; Delivering FOIA Request in a timely manner

Acquisition Specialist

Confidential, Washington, DC

Responsibilities:

• Serve as the primary point of contact for the entire department
• Provide operational support and management of the US Coast Guard purchase cards
• Perform internal reviews and audits of purchase card records and usage, isolate deficiencies and develop recommendations for improvements to the process and procedure
• Coordinate important administrative duties in support of the office such as distributing communication, collecting forms or paperwork and creating or tracking official correspondence and memorandums as requested
• Facilitate communication between agency and higher authority on program issues
• Assist in the method of procurement determinations; preparation of the appropriate justifications/determinations and findings
• Facilitate personnel/equipment moves and space conversions as well as analyze and evaluate seating arrangements and inventory data.
• Distribute and continuously track monitors, laptops, and other equipment.
• Produce memorandums and initiate concurrent clearance process.
• Responsible for developing the program office weekly report.
• Facilitate and participate in Weekly IPO APM meeting.
• Maintain the PSC Correspondence tracker and correspondence binders.
• Extend support to Confidential -9326 team APMs to include:
• Submit multiple documents through Task Management System (TMS) for concurrent clearance and manage active and overdue tasks.

Customer Service Representatives

Confidential, Waldorf, MD

Responsibilities:

• Responsible for receiving and processing packages for shipping, including lifting and weighing packages on scale, accessing specific software programs, generating labels and retrieving packages from customers when requested
• Prepared documents for traces and shipping claims
• Ensured day-to-day operations were followed according to policies and procedures under general supervision.
• Maintained professionalism with difficult customer communication and responsible for de-escalating issues
• Precisely input data into the applicable system
• Computer application knowledge, including Microsoft Office (Word and Excel), and a wide range of office software are being utilize to include, but not limited to: email, faxing, mailing, filing, photocopying and ensure all other office machine are operated in a safe, efficient and productive manner.
• Conflict Resolution, Proficient Data Entry, Team Trainer, Exceptional Multi-Tasker, Master of Time Management
• Skilled in Information Technology-Social Media, Facebook, Twitter and other various system
• Effective problem solver that can take direction and appropriate action
• Deadline orientated and ability to work in a fast-paced environment
• Ability to communicate in writing
• Problem solver
• Functional knowledge of POS and billing software in data entry
• Computer software-MS Office and other information system
• Type 65 WPM
• Microsoft Office: Word, Outlook, Publisher, Excel, Access