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Head Of Business Operations Resume

Austin, TX

OBJECTIVE:

Senior level role driving integrated IT based business process solutions, business line growth and corporate strategy.

SUMMARY:

  • An entrepreneurial, transformative and visionary leader recognized for building and growing successful new businesses in the information and technology services industry for Public Sector and Commercial markets.
  • I have 25+ years of experience with direct P&L responsibility and management of business & solutions development, strategic marketing, operations and finance.
  • I bring a strong general management and project delivery background from my experience with multiple startups, middle market, and Confidential 500 organizations focusing on the development and execution of value driven solutions.
  • I am recognized for being a change agent in evolving technology and information - based market segments.
  • Expert at strategy development, operations and project delivery, business and solutions development, global programs, and people management.
  • Proven skills for rapidly learning and redefining profitable business direction, bringing order out of chaos, nurturing innovation, and building high impact teams.
  • Focused and passionate, recognized for setting a fast-paced, results-oriented culture and for taking strategy to execution.
  • Successfully completed post acquisition integration of disparate business lines into coordinated and profitably functioning global professional services division, delivering $35M in new business with 15% Confidential .
  • Grew services revenue by identifying adjacency opportunities across corporate business lines. Delivered increase of $5M in previously unidentified revenue.
  • Member of program team completing ERP integration and deployment for Defense Logistics Agency. Resulted in process collaboration and financial efficiencies across DOD.
  • Drove development, launch, and delivery of Airport Operations Solutions business unit from startup to $60M. Launch to revenue recognition of $60M in 2.5 years.
  • Member of executive team successfully completing packaging and sale offering of GuardedNet/Micromuse to Confidential .
  • Consistently recognized as a top innovator and performer.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Head of Business Operations

Responsibilities:

  • Regional general manager with overall P&L responsibility for the development and delivery of information technology solutions.

Confidential, Sugar Land, TX

Business Development Manager

Responsibilities:

  • Region manager responsible for driving business growth and project delivery for Confidential ’s Adaptive Signal Control.
  • Work with Direct Sales teams, Distributors, and engineering consultants, engaging with municipalities and State Confidential ’s to evangelize Confidential strategy.
  • Solutions examples include Centralized Traffic Management Systems, Adaptive Signal Control, Advanced in road traffic detection, Connected Vehicle (V2I and I2V Infrastructures), DSRC communications, and High-Resolution Signal Performance Measures.

Confidential, New Orleans, LA

Director of Operations & Business Development

Responsibilities:

  • Set account performance process metrics yielding 10% increase in Confidential across the business line’s portfolio
  • Established product development roadmap for business unit’s anchor product
  • Managed team of Senior Subject Matter Experts delivering Business Analysis and Industry Expertise between GCR and clients
  • Grew sales pipeline from $3M to $13M over 12 months
  • Won 2 critical recompete contracts worth $2.1M
  • Signed and managed delivery of 3 new clients driving an additional $700k in new revenue
  • Expanded marketing footprint internationally and won first large scale international contract worth $1.5M
  • Secured two new global channel partners (international and domestic) for the business unit

Confidential, Ann Arbor, MI

Senior Director

Responsibilities:

  • Post-acquisition, maintain direct responsibility for divisional P&L and staff delivering Information Services, security, and business & operations analysis engagements across commercial, Federal and State & Local clients.
  • Analysis and delivery of multi-modal flow optimization models for Ports of Savannah and Baltimore and, petro chemical port terminals in Ecuador and Peru.
  • Managed northeast business unit responsible for development of strategic architecture and management of IT infrastructures driving operations and security functions for Massachusetts Port Authority and TF Green Airport, Providence, Rhode Island.
  • Worked directly with City of San Francisco on Confidential model for Transportation communications and Safety.
  • Executive sponsor for coordinated team responsible for development, integration, and deployment of remotely accessible video surveillance capability to TSA.
  • Member of senior program team responsible for ERP deployment to Defense Logistics Agency
  • Member of Internal executive team responsible for integration of Tech Team operations infrastructure into Oracle Financials / People Soft applications suites.
  • Manage divisional Business Development process and drive pipeline growth and strategic capture of key opportunities.
  • Work across various Jacobs’ corporate divisions to develop and drive “One Jacobs” approach through adjacency relationships in order to deliver multifunctional solutions to key global markets.
  • Created and drove strategy for successful startup of long term, large scale solutions engagements for major petro chemical companies in the Middle East.
  • Develop and manage Third party teaming relationships.

Confidential, Washington, DC

Service Area Manager & Senior Managing Consultant

Responsibilities:

  • Work across various delivery sectors to create integrated multi-modal solutions delivery models in the area of operations, networking, security, and logistics.
  • Structured Program Management Office team to provide Project Management and Administrative support.
  • Develop and manage third party partnerships
  • Responsible for new business development with Confidential, Transportation, Energy, and Interior.

Confidential, Washington, DC

Managing Director, Business Development

Responsibilities:

  • Established Federal market strategy and management of day-to-day sales operations for a start-up company focused on video network based detection software.
  • Manage on-going business development relationships with both Civilian and Confidential clients.
  • Managed business development and field engineering team.
  • Grew Pipeline from zero to $3 million in 6 months.

Confidential, Washington, DC

Vice President - Public Sector

Responsibilities:

  • Developed prototype program with the Social Security Administration to provide XML based seamless integration of internal website information directly into the SSA POMS database
  • Signed $3 million program with US Patent Office to develop web/XML authoring capability to the patent application process.
  • Signed $1M program with the State of Ohio to convert the State’s SOP system to a shared XML environment.
  • Directed the preparation of i4i’s Government contract schedule with Confidential

Confidential, Los Angeles, CA

Vice President & General Manager

Responsibilities:

  • Member of management team successful in taking company from loss to gross profit of 5% above plan in 2 years.
  • Directed merger of west coast operations of acquired systems integration organization
  • Built company-wide CRM solution development practice based on Pivotal and Siebel.
  • Developed collaborative XML Value Chain methodology to deliver information solutions across multiple functional groups and technology platforms.

Confidential, Los Angeles, CA

Director, Industry Marketing - Business Intelligence & Decision Support Practice

Responsibilities:

  • Hit new business targets of $7, $12, $22 and $30 million over 4 years while meeting cost and gross margin targets.
  • Worked directly with “in-country” client teams responsible for targeted solutions development and BI engagements with top tier global corporations.
  • Developed specialized vertical industry solutions and associated marketing programs for relationship management.
  • Co-developed INTRA/Knowledge TM. ; One of the first marketed solutions for analysis and delivery of decision support information via Internet Portal based technologies.
  • Managed partner relationships with external tool provider organizations such as Cognos, Information Discovery, MicroStrategy, Business Objects and Brio.

Confidential, Los Angeles, CA

Vice President Strategy & Planning

Responsibilities:

  • Implemented Confidential DB2 based financial and relationship management focused data warehouse
  • Lead on integration program to merge investment sales subsidiary into a refocused sales delivery network.
  • Deployed Internet Banking and off branch kiosk based retail banking program
  • Responsible for $25 million physical refurbishing program for 42-branch retail network.
  • Managed business relationships and negotiated contracts between RFSG and third party service and product partners.

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