SUMMARY:

• Over 6 years of experience in IT industry with 4 years of experience in ITIL and IT Service Management Solutions in IT infrastructure with expertise in the ITSM suite (Service Now) as a Service Now Consultant and 2 year of experience as UI developer.
• Design, configure and implement Service Now components to meet specific business needs to support ITIL and business processes that are simple, intuitive and easy to use, allowing customers to extend and customize.
• Experience in designing and implementing Incident Management, Problem Management, Change Management, Asset Management and Service Catalog.
• Development and Customization of Incident, Problem and Change management applications per ITIL processes and policies.
• Expertise on defining workflows in Service Catalog items, Approvals and Dynamic tasks in ServiceNow.
• Developing Java Scripts and configuring workflows to implement additional features, customizations and enable the process flows.
• Developed solutions utilizing Java Script to deliver solutions that automate and audit business processes through UI Policy, Client Script, UI Action and Business Rules.
• Expertise in Creating In bound web services using Scripted Web Services and Import Set Web Services between Service Now and procurement Systems.
• Experience in Integration with 3Rd party tools using SOAP Messages and Scripted Web Services.
• Experienced in complex transform scripts in transforming the data into the SNOW database.
• Experience in working with Content Management System(CMS) using Jelly Script and UI Macros
• Extensive experience in Access Control Lists (ACLs).
• Expertise in doing CMDB bulk data, load data reconciliation with the help of transform map and transform script.
• Experience in cloud applications and security associated with cloud computing (SaaS/PaaS Environment)
• Extensive experience of integrating ServiceNow with 3rd party tools with SOAP and REST services
• Experienced in different custom applications for automating the business processes of customer.
• Configured SAML 2.0 Single Sign - on authentication, OKTA Single Sign-on authentication.
• Experience in creating outbound Email Notifications using Email Templates.
• Expertise on all the phases of the Software Testing Life Cycle ranging from Requirements gathering to User Acceptance Testing, Defects Tracking Till Closure.
• Experience in Software Testing on manual and automated testing tools in ecommerce, Financial, Banking, Healthcare and Insurance domains.
• Good Knowledge in Web services testing in consumer side.
• Expertise in participating in Test Plan with QA lead and other team members.

TECHNICAL SKILLS:

Operating System:: UNIX (Solaris), Ms-Windows XP/2000/NT, and Linux 2.4, MS-DOS Languages TSL, Java 2.0, SQL, PL/SQL

Databases:: Oracle 8i/10g, MS-SQL DB2 and MS-Access, Windows, UNIX. Microsoft office MS-word, MS-Excel, MS-Project ITIL ITSM, ServiceNow, JavaScript, HTML, CSS

Tools: Java, J2EE, JSF Framework, MVC, JDBC, JSP, Servlets, Hibernate, Rational Rose, Ant, TOAD, MS Office, Angular JS, Bootstrap.

PROFESSIONAL EXPERIENCE:

Sr. ServiceNow Developer/Admin

Confidential - Washington, DC

Responsibilities:

• Involved in the technical architecture and created the detail design.
• Perform day to day administration of the ServiceNow Tool Maintain business services and configuration item relationships in ServiceNow tool.
• Implementing ServiceNow Discovery and CMDB and integrating it with Change management.
• Develop and manage application code, user interface, and third-party integration components.
• Worked on business requirements and technical specifications for ITSM platform.
• Develop / Configure workflows, forms, and underlying logic using SCRUM / Agile methodologies and Worked on loading the data into ServiceNow using import sets.
• Developed new service catalog items and fix bugs in incident, problem and change management.
• Creation of 3rd party realm and updating existing 3rd party application in ADFS.
• Provided subject matter expertise, acted as technical product advocate and designed, developed and implemented ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.
• Performed routine troubleshooting exercises for CI errors for WMI (Windows), SSH (UNIX), and SNMP (Network) devices during Classification, Identification and Exploration stages of Discovery.
• Performed mapping using ServiceNow Service Watch.
• Integration with ADDM (Discovery Tool) into CMDB via CMDB Sync.
• Responsible for creating various workflows for Incident Management, Change Management, Service Requests and SLA's.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, HTML5, AngularJS, PowerShell, shell scripting.
• Utilized Java Scripting in Business Rules, Client Scripts, UI Policies and UI actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs.
• Experience in working with Scripted Web services, Script Includes, JavaScript and Jelly Scripting.
• Used Object/Relational mapping tool Hibernate to achieve object persistency.
• Involved in creation of business rules, client scripts, UI policies, UI Actions as per the requirements.
• Created XML Schema, XML template and used XML SAX/DOM API to parse them.
• Migration of application from Eureka to Helsinki and handling the TEST and Support process with the necessary fixes.
• Environment: ServiceNow, ITIL, ITSM, Eureka, Helsinki, HTML, XML, JavaScript, AngularJS, LDAP, JIRA, VPN, SSO, REST API, SOAP, SLA, MID Server, Airwatch and CMDB.

ServiceNow Developer/Admin

Confidential, NJ

Responsibilities:

• Developed new Service catalog items and fix bugs in incident, problem and change management.
• Mentored offshore developers and getting them aligned with the process.
• Responsible for setting up the Change Management along with advanced customizations for Risk Assessment Calculator.
• Resurrected the existing ITSM process.
• Created Client Scripts, Business Rules, Script Includes UI Policies, UI Actions, Workflows and Email Notifications.
• Worked on various modules of ServiceNow like Incident management, change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
• Maintained technical documentation for CMS Opentext applications as per SDLC standards and procedures.
• Involved in creating and updating Access Control List (ACL) rules.
• Responsible for preparing design level, program-level and user-level documentation.
• Proposed and Implemented ITSM best practices in company's environment.
• Responsible for closing the open Incidents, Problems and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result.
• Created and Maintained foundation data - User Accounts, Approvers, Support Groups.
• Built forms in Service Catalog Module. Created standard re-usable workflows.
• Adjusted ServiceNow import sets and transforms maps accordingly to ensure data entering ServiceNow tables matched the company outlined requirements.
• Designed and delivered technical methodologies around the ServiceNow platform.
• Developed user interface elements for Web-based applications based on program specifications using JavaScript.
• Responsible for analyzing, designing and developing business applications which involved customization.
• Workflow administration, data imports, custom scripting using JavaScript.

Environment: CSS, XML, AJAX, Shell scripting, Integrations, Cloud services, ITIL, SCRUM, Angular JS, CMS, Windows 7, Oracle 10g.

ServiceNow Developer

Confidential, New Jersey

Responsibilities:

• Responsible for gathering the requirement from the client and preparing functional and technical specifications documents for various ServiceNow modules.
• Worked on Incident management, Change management and Problem management modules as per the requirements, I have also worked on other modules such as, CMDB and Knowledge base.
• Created custom reports through the report module in Service Now.
• Daily tasks included customizing the existing or creating new Business Rules, Scripts- Includes; Client catalog script, Client Script. As per the business requirements.
• Worked on UI Pages, Transform Maps and Schedule Jobs.
• Working on various frontend forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs.
• Used of Agile SDLC methodology using User Stories, Sprints, and Scrum meetings.
• Imported many CIs using import set tables.
• Created ServiceNow suite configuration in ServiceNow fulfillment, service catalog, Dash board • Provided analysis, design and development of ServiceNow ticketing and incident management systems to support the company's technical operations.
• Contributed in ServiceNow configuration and customization assistance including workflow administration, report setup, data imports, and custom scripting and third party software integrations.
• Implemented end-to-end Service Catalog, Incident Management, Configuration Management (CMDB) &Asset Management (ITAM), Change Management and Release Management with Knowledge of Content management.
• Worked with Continuous Implementation of Service Desk (Incident & Problem Management), Service Request Management, Change and Asset Management (ITAM) and CMDB tools to better align with ITIL.
• Configured IP Addresses to identify the undiscovered CI's and insert them into CMDB.
• Developed UI forms, fields, notifications, SLA workflows and JavaScript server/client code.
• Design and implement business solutions on the ServiceNow ITSM platform.
• Creating, monitoring, modifying and publishing service catalog workflows with approvals.
• Gathered requirements from stakeholders at various phases to leverage ServiceNow within organization.
• Conducted analysis, designing and assembly of software components in Open Text CMS applications.
• Maintained technical documentation for CMS Opentext applications as per SDLC standards and procedures.
• Interface extensively with all areas of the organization including Operations and Development.
• Implemented REST API web service as a third-party application for Integration.
• Configured ServiceNow on Windows/UNIX platform with back end as Oracle 10g Database.
• Generated Configuration Management Database that incorporates service assets and configuration items (CI) and CI relationship data to support all of the core process.

Environment: CSS, XML, AJAX, Shell scripting, Integrations, Cloud services, ITIL, SCRUM, Angular JS, CMS, Windows 7, Oracle 10g.

UI Developer

Confidential, Philadelphia PA

Responsibilities:

• Developed Web pages using HTML, XHTML, CSS, JavaScript and jQuery, Angular JS, Bootstrap and JSON.
• Gathered business requirements, prepared Software Requirement Specification (SRS) document.
• Worked on AngularJS features like Two Way Binding, Custom Directives, Controllers, Filters, Services and Project Architecture.
• Development of the whole application module using technologies such as JavaScript and Angular JS.
• Built Web pages that are more user-interactive using jQuery plugins for Drag and Drop, AutoComplete, AJAX, JSON, and JavaScript, Bootstrap.
• Used JSON objects effectively for efficient client-side coding.
• Worked through cross browser compatibility issues with layout and styles and fixed major bugs for supported browsers and platforms.
• Been an active team player, helped in fixing bugs and carried out troubleshooting.
• Performed the unit testing using Jasmine with chai as assertion library and JIRA for bug tracking and Used GIT for source code control.

Environment: HTML, XHTML, CSS, JavaScript, jQuery, Angular JS, NodeJS, React.js, AJAX, JSP, Jasmine, JIRA, GIT, Sublime text Editor.