Have 10 years of IT experience and delivered end - to-end product lifecycle for CRM Products. Responsible for product discovery phase, creating Roadmaps, requirement gathering, user stories, process flows, prioritizing backlog, OKRs, groom delivery team and cross functional teams, engaging business team on blockers and escalations, communication, report product status, gap analysis, demo and educate users and launch of product and worked on Onshore - Offshore Model.
TECHNICAL SKILL SET AND TOOLS:
- Salesforce Health Cloud
- Salesforce Sales cloud and Service cloud
- Apttus CPQ and Understanding on Salesforce CPQ
- Agile Scrum Methodology implementation
- Rally, Jira, Confidential PMO, ServiceNow
Salesforce Health Cloud Product Manager
- Product lead for the easy communication with Patients Providers, Care takers.
- Response time on call is decreased to less than 50% making data available in an application, generation of benefits is automated via integration with external systems almost saving 15 mints for each user working on Patients cases.
- Integrated Providers system and Salesforce for Patient details and results to Providers, Fax system is automated increasing the response by 40%.
- Reports has saved 30 mints on each report analysis.
- Responsible for delivery of product, created roadmap, process flow, User Stories, Prioritizing and grooming backlogs, Product Status OKRs and launch of product.
Salesforce Sales Cloud Product Consultant
- Product can generate single Quote for multiple opportunities and attach files on the single quote.
- Time to generate Quotes for customers is reduced equal to time required to generate individual quotes for same.
- Feature was Launched in the product across the States.
- Responsible for delivery of feature, user stories creation, prioritize and grooming, reporting status on development.
Business Consultant and Project Management
Confidential, New York
- Worked with Confidential Renewables as Consultant for requirement gathering workshops, Project Planning, grooming requirements and Project deliverables.
- Worked with Confidential Health care and Confidential Oil and Gas as Project Manager/ Scrum, was POC for deliverables.
- Implemented Scrum methodology in the project and delivered applications with lesser defects and mentoring, associates in scrum process.