SUMMARY:

• IT Professional with 3 years of experience working as a Business Analyst / Product Owner
• Experienced with working in Agile and Waterfall Methodologies
• Great interpersonal skills with an ability to multitask
• Ability to work with teams offshore
• Excellent communication skills (both written and verbal)
• Act as team lead under minimal supervision in a collaborative team environment
• Multilingual (English and Cantonese)

TECHNICAL SKILLS:

Software: Microsoft Word, PowerPoint, Excel, Visio, Oracle SQL Developer, SoapUI, Eclipse iLog Rule Studio

Operating Systems: Mac OS X, Windows 7

Languages: HTML, CSS, SQL, XML

Multilingual: Cantonese, Teochew

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Product Owner

• Create, maintain, own, and prioritize product backlog based on business value and stakeholder input
• Participate in daily stand up calls with offshore scrum team and answer questions related to user stories/acceptance criteria
• Create user stories utilizing INVEST and SMART conformation criteria
• Conduct and lead weekly backlog refinement sessions with offshore scrum team
• Work with Product Managers and Architect team to break down features into detailed user stories and acceptance criteria
• Serve as the voice of the customer for projects and provide direction to scrum team
• Accept or reject user stories upon validation if product implementation has meet functional and technical requirements
• Participate in and lead sprint demo, planning and retrospective meetings at a team level
• Collaborate with internal teams during PI planning at a program level

Business Analyst

• Documented business requirements and process flows for customer solutions
• Facilitated weekly status calls with sales and external clients to ensure project timelines are met and mitigate any risks
• Performed analysis and provided recommendations on how to improve business processes
• Assisted with and certified UAT and production deployments while coordinating with technical teams to ensure that changes are successful
• Conducted discovery sessions with Sales, Account Managers, and Business Stakeholders for new projects
• Analyzed new projects and defined in/out of scope efforts and provide estimates to Sales for Statement of Work
• Gathered business and technical requirements from external clients upon SOW execution

Confidential, Atlanta, GA

Associate Business Analyst (contractor)

• Facilitated monthly OBIEE component migrations for internal clients using ServiceNow Change Management
• Provided support and assistance on OBIEE platform to internal clients through ServiceNow Incident Management
• Constructed OBIEE ad - hoc reports and conducted data analysis to provide findings to internal clients
• Collaborated with finance leaders, developers and change control team to ensure that migrations are successful
• Participated in and lead agile scrum daily stand up meetings to ensure that project work steps are communicated thoroughly to project managers and internal stakeholders
• Assisted in and held user acceptance testing status calls with clients to ensure that business needs are met

Confidential, Smyrna, GA

Business Analyst Intern

• Created report requirements to help improve business processes
• Tested new web applications and environments to establish functionality and effectiveness
• Planned and executed test cases based on functional specifications and requirements
• Interacted with developers and participated in daily meetings to resolve technical issues and investigate application defects