We provide IT Staff Augmentation Services!

Sr. Data Scientist, Process Improvement & Standardization Resume

Chandler, AZ


Adept at translating analytical and technical information into actionable results. Skilled in the use of advanced data modeling techniques. Instrumental in development of relationship marketing databases (including geo - demographic overlays), facilitating more accurate understanding of customer value. Created a scorecard for a sales organization that motivated sales management to focus on non-commission business elements critical to corporate profitability. Committed to ensuring full understanding, appropriate usage and application of information.


Confidential, Chandler, AZ

Sr. Data Scientist, Process Improvement & Standardization

  • Using Experimental Design Research, recommended changes to sleep apnea CPAP resupply program improved direct mail response rates by >12%, adding $2.7 million in margin annually
  • Collaborated with vendor to optimize cash flow from enhanced claims processing strategies
  • Identified several gaps in the recertification process for Medicare O2 patients, worth approximately $3 million annually in recovered revenue
  • Implemented new optics to track and monitor the rate of payment on claims submitted

Confidential, Chandler, AZ

Sr. Analyst, Research & Data Modeling

  • Established analytical protocol for consistent, methodical evaluation of member outreach efforts
  • Served on a variety of cross-functional teams for goal-setting, requirements gathering and driving strategy
  • Leveraged innovative analytic approaches such as experimental design research to minimize cost risk and predictive analytics to maximize program productivity
  • Led strategic initiatives resulting in adoption of a big data/machine learning culture
  • Discovered and adapted SAS code from Mayo Clinic to drive health plan claims cost analysis, supporting client value proposition
  • Developed analytical tools (SAS claims cost study, statistical comparatives) to simplify and standardize interpretation
  • Mentored junior and newer colleagues

Confidential, Chandler, AZ

Business Support Analyst

  • Established accurate cyclical sales targets consistent with corporate objectives for sales associates, supervisors, managers and senior managers in an 800 employee call center
  • Reported on, approved and payed out sales commissions and contest earnings
  • Devised incentive programs driving sales and business needs from a budget of $300k-$350k/month

Confidential, Phoenix, AZ

Account Executive

  • Client development and sales (new and existing business)
  • High-level project management

Confidential, Phoenix, AZ

Market Research Manager

  • Developed ad hoc, custom market research supporting residential and small business telecom markets
  • Designed and implemented quantitative and qualitative studies, interpreted and presented results
  • Scope of responsibilities encompassed demand assessments and trials, concept evaluations, advertising targeting and segmentation, and new market opportunity assessments

Confidential, Winston-Salem, NC


  • Client development and sales
  • Managed projects from inception and design through reporting, presentation and billing
  • Major industries included consumer products, fast foods, pharmaceuticals, and business services

Confidential, Columbus, OH

Sr. Market Research Analyst

  • Provided for the market research needs of 54 affiliate banks
  • Assessed consumer response to new product introductions, and executed / evaluated positioning and image studies within key markets

Confidential, Columbus, OH

Market Research Supervisor

  • Managed a telephone longitudinal ATU study
  • Conducted tracking and analysis of new product testing and sales promotions
  • Provided periodic reporting and analysis of marketing activity and sales


  • Highly proficient with all Microsoft Office applications (especially Excel and Access,) Power BI, et al.
  • Experienced with SQL (SQL Server Management Studio) as well as with various statistical packages, e.g., Minitab, R, SAS, SPSS and SYSTAT

Hire Now