Sr. Data Scientist, Process Improvement & Standardization Resume
Chandler, AZ
SUMMARY:
Adept at translating analytical and technical information into actionable results. Skilled in the use of advanced data modeling techniques. Instrumental in development of relationship marketing databases (including geo - demographic overlays), facilitating more accurate understanding of customer value. Created a scorecard for a sales organization that motivated sales management to focus on non-commission business elements critical to corporate profitability. Committed to ensuring full understanding, appropriate usage and application of information.
PROFESSIONAL EXPERIENCE:
Confidential, Chandler, AZ
Sr. Data Scientist, Process Improvement & Standardization
- Using Experimental Design Research, recommended changes to sleep apnea CPAP resupply program improved direct mail response rates by >12%, adding $2.7 million in margin annually
- Collaborated with vendor to optimize cash flow from enhanced claims processing strategies
- Identified several gaps in the recertification process for Medicare O2 patients, worth approximately $3 million annually in recovered revenue
- Implemented new optics to track and monitor the rate of payment on claims submitted
Confidential, Chandler, AZ
Sr. Analyst, Research & Data Modeling
- Established analytical protocol for consistent, methodical evaluation of member outreach efforts
- Served on a variety of cross-functional teams for goal-setting, requirements gathering and driving strategy
- Leveraged innovative analytic approaches such as experimental design research to minimize cost risk and predictive analytics to maximize program productivity
- Led strategic initiatives resulting in adoption of a big data/machine learning culture
- Discovered and adapted SAS code from Mayo Clinic to drive health plan claims cost analysis, supporting client value proposition
- Developed analytical tools (SAS claims cost study, statistical comparatives) to simplify and standardize interpretation
- Mentored junior and newer colleagues
Confidential, Chandler, AZ
Business Support Analyst
- Established accurate cyclical sales targets consistent with corporate objectives for sales associates, supervisors, managers and senior managers in an 800 employee call center
- Reported on, approved and payed out sales commissions and contest earnings
- Devised incentive programs driving sales and business needs from a budget of $300k-$350k/month
Confidential, Phoenix, AZ
Account Executive
- Client development and sales (new and existing business)
- High-level project management
Confidential, Phoenix, AZ
Market Research Manager
- Developed ad hoc, custom market research supporting residential and small business telecom markets
- Designed and implemented quantitative and qualitative studies, interpreted and presented results
- Scope of responsibilities encompassed demand assessments and trials, concept evaluations, advertising targeting and segmentation, and new market opportunity assessments
Confidential, Winston-Salem, NC
VP
- Client development and sales
- Managed projects from inception and design through reporting, presentation and billing
- Major industries included consumer products, fast foods, pharmaceuticals, and business services
Confidential, Columbus, OH
Sr. Market Research Analyst
- Provided for the market research needs of 54 affiliate banks
- Assessed consumer response to new product introductions, and executed / evaluated positioning and image studies within key markets
Confidential, Columbus, OH
Market Research Supervisor
- Managed a telephone longitudinal ATU study
- Conducted tracking and analysis of new product testing and sales promotions
- Provided periodic reporting and analysis of marketing activity and sales
TECHNICAL SKILLS:
- Highly proficient with all Microsoft Office applications (especially Excel and Access,) Power BI, et al.
- Experienced with SQL (SQL Server Management Studio) as well as with various statistical packages, e.g., Minitab, R, SAS, SPSS and SYSTAT