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Senior Business Analyst/ Scrum Master Resume

Minneapolis, MN


  • 7+ years of experience as a Business Systems Analyst, Scrum Master & Quality Analyst working closely with business users, developers and subject matter experts through all phases of the SDLC. Proficient at working in the Banking and Finance companies.
  • Excellent business writing skills in writing Business Requirements Document (BRD), USE Case Specifications, Functional Specifications, Systems Design Specification (SDS), Requirements Traceability Matrix (RTM), Systems Requirements Specification (SRS), Data Dictionary, Business Continuity Plan (BCP), and UML diagrams.
  • Proficient in SMART requirement gathering, performing appropriate analysis and business processes management with a strong knowledge of System Development Life Cycle (SDLC) using Waterfall, and Scrum methodologies.
  • Excellent customer facing skills, and experienced in meeting with customers for gathering requirement utilizing methods such as interviews, questionnaires, surveys, and Document Analysis.
  • Exceptional knowledge of regulations polices guidelines procedures regulations and laws governing the banking industry such as Portfolio Management, Investments, Fixed Income Products, Asset Management, Capital Market.
  • Experienced in working with clients to implement requirements and in providing team leadership for development support teams comprising company as well as client. Excellent work ethics and analytical skills coupled with excellent written, communication, and interpersonal skills describing a committed team player and an individual contributor too.
  • Proven ability to work in an extremely fast paced ENVIRONMENT, and perform at high standards with limited supervision, including ability to manage project teams located across multiple delivery sites.
  • Significant experience in reviewing Test Procedures and creating Test Cases, Test Scripts and Test plans for Manual Tests. Made sure the test ENVIRONMENT is available.
  • Exposure to Client - side, and Server-side validations for request and responses of web methods to web services to assist the development team.
  • Excellent Business writing skills, including extensive writing of Business Requirements Document (BRD),Functional Requirements Document (FRD),Non-Functional Requirements Document (NFRD) and System Requirements Specification (SRS).
  • Proficient in creating mock-up screens, prototype and dynamic UI with HTML, MS Visio, and OmniGraffle.
  • Evaluated change requests by performing impact analysis on the triple constraints - time, cost, scope.
  • Proficient in tightly coupled architecture, loosely coupled architecture (including SOA), web services and web methods. Skilled with the BPMN process.
  • Comprehensive understanding of Web-Services (and their documentation) using XML, WSDL and UDDI, using Three-Tier Architecture and Service Oriented Architecture (SOA).
  • Acquired good understanding of AWS. Well versed with GAP and Risk Analysis.
  • Helped in doing Regression testing, and Functional testing for the feature developed.
  • Comprehensive knowledge of and highly applicable skills in Risk Identification, Risk Assessment, Risk Mitigation, Quantitative Risk Analysis, Qualitative Risk Analysis, Preparing Risk Register and Risk Management strategies.
  • Expertise in the management of User Request Change, Change Management, and handle User/Team Conflicts.
  • Collaborated with Program Managers, Product Owners, Technical Leads, Subject Matter Experts, and Business Users to ensure agile business acceptance and applied technical skills and business knowledge to achieve sound results.
  • Facilitated backlog refinement sessions, sprint planning, daily scrum, sprint review, and retrospective meetings.
  • Assisted maintaining product backlog, sprint backlog, writing PBI’s, sizing user stories, estimating the user stories. Managed open issues, removed impediments, worked with cross functional teams to improve software quality & test coverage on JIRA.
  • Helped product owner in breaking down epics by performing horizontal and vertical slicing techniques.
  • Designed and developed Use Case, Activity, Sequence, and Data Flow diagrams to define the Business Process.
  • Extensive experience in conducting Market Research, Feasibility Studies, Logical and Conceptual designs for Database, Data Warehousing, Business Architecture, and many Distributed IT systems.
  • Extensive execution learning of Business Intelligence, Data warehousing, Data Structures, Schemas, Physical Models, Data Marts, OLAP and OLTP Operations, Master Data Management (MDM), and Data-Governance Processes.
  • Interacted with data architect for Data Mapping, Data Modeling and Entity Relationship Diagrams.
  • Used DDL, DML and DRL in SQL to perform CRUD operations on databases including joins, triggers, and stored procedures.
  • Strong knowledge of SQL, extraction/ transformation/ loading (ETL) process, and data migration using DTS.
  • Worked closely with the QA team to conduct functional testing, compliance tensing, performance testing and develop the test plan, test conditions, test cases, ensured adequate testing of software both before and after completion, and conducted UAT.


Requirement Management: MS Office, JIRA, Confluence, Rally, HP ALM 11.5.

Informatica, SQL Server Data Tools: Business Intelligence

Project Management Tools/Methodology: Unified Modeling Language (UML), MS-Project, Rally, JIRA, Agile-Scrum, Waterfall-Scrum, Waterfall, Extreme Programming, Kanban, SAFe

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint, MS Project, MS Visio

Testing Tools: HP QC, HP ALM 11.5, SOAP UI, Cucumber, Selenium

Languages: HTML, XML, SQL version 2014

Database: MySQL version 2012, MS Access, Oracle 9i, DB2

Defect Tracking tools: JIRA, HP ALM, HP QC, Confluence


Confidential, Minneapolis, MN

Senior Business Analyst/ Scrum Master

Roles & Responsibilities:

  • Conducted walkthrough with project stakeholders to verify the accuracy of the requirements basing on Anti-Money Laundering (AML).
  • Conducted GAP analysis to understand the requirements
  • Conducted elicitation techniques like surveys/questionnaires, brainstorming, client interviewing and document analysis, Impact analysis and conducted JAD Sessions with various stakeholders.
  • Was responsible for creating and reviewing process flows, business requirements, functional requirements, project schedules, documentation and test plans
  • Created Use Case Diagrams, and Activity Diagrams using UML modeling tool.
  • Worked with Development teams in creating wireframes and mock up diagrams
  • Created various types of reports/sub-reports and cross tab reports with bar chart, pie chart and line-chart graph representation reports using Crystal Reports. Participated actively in the interaction of UX, RESTful APIs
  • Used UDDI to identify and study relevant web services and web methods required for the application
  • Documented sample requests, depicting the format of the calls to and from the web service
  • Analyzed business requirements and created business rules for client side validations
  • Organized and facilitated sprint planning, user story writing sessions, reviews, retrospectives, demos
  • Facilitated the process of orchestration by providing process flow diagram in order to automate the business process. Made sure that the new regulation is followed for the Traditional and Roth IRAs
  • Designed the Test Plan and Test Cases for the processes. Made sure that the ERISA act was followed
  • Responsible for helping write the user manuals. Also created artifacts like BRD, FRD, and SRS
  • Tracked the progress of the project using Rally and continuously monitoring of scope creep at all stages
  • Acted as a gatekeeper for all the defects in the testing phase, logged and analyzed defects using HP-ALM
  • Organized Triage calls to resolve conflicts as well as to work out defects identified in testing
  • Primarily works with business users and authors to define AEM functionality. Also, responsible for working with business stakeholders and technical leads to define and clarify functional needs
  • Maintained artifacts such as Sprint burn down, Product burn down chart, and defect logs, which in turn assisted in velocity and capacity calculation for superior planning of upcoming sprints
  • Scripted business rules for the web service, and assisted in drafting agreements for various web methods in XML
  • Worked with the product owner and development team in deciding and negotiating the definition of done and acceptance criteria for Potentially Shippable Product Increment (PSPI)
  • Responsible for creating, maintaining, and implementing IAM Governance processes such as audit issue management, facilitation of remediation plans to closure and evidence gathering.
  • Responsible for AEM grooming to enable development teams in regard to mandated AEM functionality
  • Acted as a liaison between the technical staff and the users (staff and management). Also, was responsible for communications between Project Team and other related departments
  • Develop and maintain latest IAM Policies and Procedures to mitigate Risk and establish Controls to meet audit requirements
  • Documented requirements needed for SailPoint integration.
  • Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers

Environment: Scrum, MS Word, MS SharePoint, MS Excel, MS Visio, IAM,Tableau, OmniGraffle, XML, HTML, UML, HP-ALM, MS Power Point, SQL, CA Agile

Confidential - NYC, NY

Senior Business Analyst/ Quality Analyst

Roles & Responsibilities:

  • Assisted the project manager to create the project plan with all the project milestones, budget estimation, critical path analysis, work break down structure and resource allocation in accordance with the AML policies and procedures.
  • Did the GAP Analysis for the existing ALM system in order to analyze the expected benchmark and to extract the productive outcome as required by the end user.
  • Involved in conducting the JAD session and Brainstorming for elicitation of the business requirements from the various stake holders and business users and responsible to conducted SWOT Analysis, Risk Analysis, Impact Analysis and Cost-Benefit Analysis for the project to identify the potential business risks involved in it and overcome it with the feasible solution.
  • Work with key business leaders, stakeholder and project teams to integrate their applications into IAM solution
  • Helped in identifying the potential weakness in the process and assisted the team in addressing the queries from the corresponding bank employees related to the money laundering issues by maintaining the data integrity within the reports generated.
  • Ensured the proper record keeping after analyzing the collected data and maintained the case files of the suspicious transactions through the documentary proof.
  • Stayed up with the money laundering, terrorist financing behaviors, issue, policies, regulations, criminal typologies, industry best practices and developing trends and assisted the AML team in conducting the proper investigation on money laundering alerts and any suspicious activities reported by generating Suspicious Transaction Report (STR) with the alliance with the Bank regulations in case of red-flag scenario.
  • Assisted the User Interface team in designing the front-end system by gathering the requirements from the stake holders and preparing the wireframes and mockup screens.
  • Managed projects for design and implementation of SailPoint, including coordinating with vendor leadership, technical services leadership, and end user customers
  • As a scrum master facilitated the various scrum ceremonies and solved the various impediments the team faced during the sprint cycles efficiently to avoid the various blockers in the roadway.
  • Assisted the Product Owner to break down the Epics, prioritization of the product backlog, and estimation of efforts for generating successful potential shippable product increment.
  • Conducted innovative retrospective techniques depending on the complexity of the system and extensively used JIRA for issue tracking, managing the project, tracking and managing the bugs
  • Drafted the test plan, test scenarios and test cases and extensively involved in various testing process like Smoke Testing, System Integration Testing (SIT), User Acceptance Testing (UAT).

Environment: Java, JIRA, MS-VISIO, HTML5, CSS3, Microsoft SQL Server 2012, Bootstrap, Informatica, IAM,HP-ALM,MS Office Suite 2010, Mock up Screens, Wireframes, SOA, XML, SOAP, Waterfall-SCRUM Hybrid Model.

Confidential - New York, NY

Senior Business Systems Analyst/ Scrum Master

Roles & Responsibilities:

  • Involved in SDLC Phases of the project. Conducted GAP Analysis to understand the AS-IS and TO-BE state of the project. Facilitated JAD sessions for precisely capturing the user’s vision of the product
  • Involved in Requirement gathering and created business requirements document (BRD), functional specification document (FSD), which includes UI flows screen mockups, process flows, business logic, configuration requirements and traceability matrix. Analyzed the risk assessment of the application
  • Facilitated the estimation of efforts required using Planning poker along with the Scrum team.
  • Facilitated Sprint Ceremonies like sprint planning meeting, daily scrum meeting, and sprint review meeting, sprint retrospective meeting and backlog grooming for each sprint. Supported and educated the product owner, especially with respect to grooming and maintaining the product backlog
  • Maintained and updated sprint burn down charts and release burn down charts to keep track of sprints and the project against the planned work. Facilitated the team to maintain optimal velocity and worked on completing story points with a consistent schedule on each sprint
  • Resolved impediments affecting the scrum development team by performing safety check to overcome invisible gun effect, through silent writing and timeline retrospective
  • Dealt with distractions of the scrum team during the sprint like ad hoc requests from external teams and the product owner to keep the sprint on track.
  • Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers. Improved collaboration in cross functional and self-organizing scrum team and helped people to understand the work dynamics within scrum.
  • Managed team to perform SQL queries to access customer profiles stored in the system.
  • Assisted in data profiling to extracted data from source system and loaded into the target system.
  • Ensured that accurate data dictionary for data mapping and data modeling were carried out so that data fields get populated with accurate data entries during system enhancements. Prepared data dictionary for mapping.
  • Assisted in creating test plan, test cases for UAT Testing and in system Integration Testing and supported for User Acceptance.

Environment: Agile -Scrum, JIRA, SQL, MS Office, SharePoint (2010), UML, MS Project, MS Visio, HPALM, web services, XML,ASP.Net, C#.NET.


Business Analyst

Roles & Responsibilities:

  • Gained knowledge of prevention, know your customer (KYC), Interacted with the stakeholders to gather business requirements.
  • Interviewed SMEs, conducted JAD sessions and online surveys to get a better understanding of the gathered requirements. Performed GAP Analysis by analyzing and creating the process flows for the as-is of their existing architecture and came up with the process flows for the to-be.
  • Analyzed and developed FSD (Functional Specification Document). Developed use cases and obtained approval from the clients. Used wireframes to develop the mockup screens to test the look and feel of the front end.
  • Created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams for better understanding of the system. Coordinated with the clients for the change request by conducting impact analysis and provided the details of the change requests and obtained approvals from the appropriate stakeholders.
  • Provide regular cash transaction reports (CTRs) and suspicious transaction reports to senior management to track anti-money laundering activities.

Environment: Waterfall, MS Visio, MS Project, MS Office Suite, UML, SQL, JIRA, SQL Server 2003


Business System Analyst

Roles & Responsibilities:

  • Conducted brainstorming and interviews with business heads to finalize the business requirements.
  • Documented requirements and cre3ated Project artifacts such as FSD, SRS and RTM.
  • Prepared Data Mapping Documents for the reporting documents generated by the system.
  • Led requirement elicitation & management, competently upheld business requirements on HP QC.
  • Created the mocks and UML diagrams such as Use Cases, Activity, Sequence using MS Visio.
  • Performed extensive business process analysis including data analysis and GAP analysis
  • Assisted development team in creating prototypes based on requirements specifications.
  • Prepared Data Mapping Documents for the reporting documents generated by the system.
  • Integrated various OLTP to the OLAP by using Informatica as an ETL tool.
  • Schema design in Erwin and implement in database and preparing the technical design document for ETL.
  • Gathered requirements for Client-Side Validation, and Server-Side Validation. Gained understanding of three tire and n tire architecture, understanding of request and response flow.
  • Worked with QA team in creating a test scenario, test cases, test steps. Involved in software integration testing, regression testing, UAT testing and web services API testing using SOAP UI.
  • Prepared UAT test document and developed Test Scenarios for validating the Business requirements and Uploaded Test scenarios, mapped Business requirements to Test scenarios and updated defects and defect tracking in HP Quality Center.
  • Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing.

Environment: Informatica PowerCenter 9.0, Apache Tomcat, Oracle 10g, HP QC, Java/J2EE, XML 1.0, HTML MS Office, MS Project, MS Visio, UML2.2, SOA, SOAP UI

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