SUMMARY:

• Around 7+ years of overall professional Software Development Experience with strong Object - Oriented Analysis, designing and programming technical skills. More than 4 + years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a Developer and Administrator.
• Possess good understanding of trained integration technologies, have been involved in IBM WebSphere Cast Iron implementation projects mainly with salesforce as a cloud end point.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Call center, Chatter & AppExchange applications.
• Experience in Salesforce.com Development using Force.com, Visualforce and Apex.
• Capable in developing client specific solutions using Apex Classes, Apex Triggers, Controllers and Controller Extension, Components and Test Methods.
• Prepared unit test cases using apex test classes and to fulfill the 75% of test cases for the development in Salesforce.
• Have explored Lightning Experience to check the impact of enabling Salesforce Lightning Experience in existing implemented Salesforce system.
• Proficient in creating custom objects, Role based page layouts, Workflow Rules and Approvals, Validation Rules, Custom Reports and data extraction to various formats.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Call center, Chatter & AppExchange applications.
• Worked on Salesforce Customization, Security Controls, creating Profiles, Roles, Users, Record Types, Page Layouts and Email Templates etc.
• Performed validation rules, work flows, e-mail services and approval process using customization and Apex.
• Experience in setting update data visibilities by configuring OWD, Criteria/Owner based Sharing rules and writing Apex managed sharing rules.
• Experience in building Salesforce1 applications for mobile devices using Salesforce Lightning Design System.
• Created Lightning Components, added CSS and Design Parameters which improves performance.
• Accomplished case management automation (on case object) to track and solve customer’s issues. Implemented Email-to-Case entry and Manual case entry for entering customer’s cases in Cases Tab.
• Experience Working with Apttus CPQ to oversee design, estimating, citing, rebates, motivating force and recommendations on any gadgets.
• Provided customers with best practice solutions as related to Salesforce CRM.
• Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
• Great involvement in creating Lightning Apps, Components, Controllers and Events.
• Worked extensively on Cross browser compatibility checks for all developments and involved in fixing software defects, track bugs, close open defects and validate functionality.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets
• Experience in Integrating Salesforce with External services using both SOAP, REST Web Services .
• Experience in creating Lightning Components using aura framework , creating Visualforce Pages .
• In-depth knowledge in Developing Apex code within Governor Limits.
• Knowledge of configuration and maintenance of security settings such as role hierarchies, profiles and permissions, setting login hour and IP ranges in compliance with organizational needs.
• Experience in Data Loading using Import Data Wizard and Apex Data Loader.
• Proficient in Data migration and Integration using tools like Informatica on Demand, Data Loader, MuleSoft and Froce.com migration tools.
• Highly focused on analytics to measure KPI’s and created reports and dashboards for business users.
• Written SOQL and SOSL queries in Apex.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Repot Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Worked on Agile Methodology.
• Created Users and granted permissions in Service cloud as per the requirement.
• Provided customers with best practice solutions as related to Salesforce CRM.
• Designed and implemented Custom Partner Communities for several clients in order to access their various features based on their requirements.
• Experience using JIRA for issue tracking.
• Good experience in working on Eclipse IDE for writing business logics in Apex programming language.
• Strong experience in deploying Salesforce components across various sandbox and production instance using Change sets, Force.com Migration tool (Ant based scripts) and Workbench.
• Experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization.
• Always willing to learn new skills to improve efficiency and increase knowledge base.
• Good working experience with Java Object Oriented Programming technologies and HTML, CSS, JavaScript.

TECHNICAL SKILLS:

CRM Applications: Salesforce.com, Sales cloud, Service Cloud, Chatter, Communities, service console

Salesforce Skills: Force.com platform, Apex Lanugage, Apex classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Standard objects, Apex Data Loader, REST, Workflow & Approvals, App Exchange, Web Services, Reports, Dashboards, custom objects, Force.com

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.co Explorer, Force.com Data Loader, Force.com, Force.com IDE(Eclipse)

Programming Language: Apex, SQL, Java Script, JQUERY, CSS, XML, XSL, XSD, MVC, J2EE, CVS, ANT.

Web Services: REST and SOAP API

Deployment Tools: Change sets, Force.com IDE, Force.com Migration Tool (ANT), Work Bench, Jenkins.

Tools: IBM Websphere CastIron, Web Management Console Application,Workbench ETL, Jitterbit, JIRA, ANT

PROFESSIONAL EXPERIENCE

Confidential, Round Rock, TX

Salesforce Developer/Admin

Roles and Responsibilities

• Performed the roles of Salesforce.com lightning Admin and Salesforce.com Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Provided trainings and access for the 20k+ users around the globe as a POC for the users onboarding.
• Developed and deployed Salesforce.com in service Cloud Platform.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and worked on documentation.
• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com and other Platform based technologies like Visual force, Force.com API, and Web Services .
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on the field service applications and provided support to the DELL SERVICE users in dispatch process.
• Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SDFC with the extensive usage of Web services API.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Extensively involved in data migration from three legacy systems to Salesforce
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Designed various HTML Email templates for Auto-Response to customers
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Built a call center application for service agents using Salesforce Console
• Responsible for migrating existing data (Lightning Components, Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com Dev, DIT, SIT and Production SANDBOX using Ant, Git Rabbit, Changeset and Data loader.

Environment: - Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool, Agile, Rally

Confidential, Austin, TX

Salesforce Developer, Cast Iron designer

Roles and Responsibilities

• Responsible for requirement gathering from business users and prepare technical requirement specification document, Implemented Agile Methodologies in developing SDLC.
• § Translated the business requirements into working solutions using a combination of Salesforce configuration and custom development approaches.
• Performed the automated Integration between on premise FTP Application and Salesforce cloud CRM with the help of IBM Cast Iron.
• Performed certain transformation to create Account, Sales order, Delivery, Invoice, Contract in the Salesforce.
• Was involved in end to end task to gather requirement, design, develop, deploy, testing, defect fixing of the Cast Iron Project.
• Exposure on WMC for deploying the project and maintaining status, health and other options.
• Exposure on other Cast Iron connectors and activities like Apply XSLT, Read Xml file, if else, log Database, HTTP, Web service.
• Proficiency in SFDC Administrative tasks including creating objects, fields, setting field level security, Profiles, Roles,Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Analyzed complex business requirements and developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controllers to provide functionality to the visual pages.
• Worked on Salesforce Lightning Components for building Customized Components replacing the existing ones and also embed Lightning Components in Visualforce Page by using new Lightning out feature by event driven programming.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Experience Lightning Components and Extensions that allow you to build reusable Components, Customize the Salesforce1 Mobile App, and build standalone apps.
• Performed Migration using Change set and Dream factory.
• Proficient in Handling DML events with use of Apex triggers.
• Well versed with various utilities like workbench and Apex data loader.
• Worked on web services.
• Created Skills, Buttons and Agent Configurations for Live Agent and wrote deployment code for support pages to meet business requirements.
• Involved in eSignature integrations with eSignLive for customer portal users.
• Involved in CPQ (Configure, Price & Quote) tools like Apttus , Silverbrick to design and mapped to salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Implementation of Batch Classes, Scheduled Classes as a part of business requirement.

Environment: -Apex, DML, Rest API, Approvals, Workflows & Approvals, Workbench, Live Agent/Service Console, Data loader, Reports, Dashboards, Page layouts, Roles, Lightning, Service Cloud, Marketing cloud, Force.com Platform, IBM Cast Iron.

Confidential, Austin, TX

Salesforce Developer

Roles and Responsibilities

• Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Developing and Maintaining the application.
• Worked on Translation Workbench to translate and show the application in selected language.
• Written Apex unit test classes for Triggers, Apex classes to meet 75% of code coverage to migrate to Production instances.
• Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
• Customized Salesforce.com Standard objects like Accounts, Opportunities, Leads, Cases, Tasks and Events.
• Developed custom objects, Fields, Dependent Picklist values, validation rules, Page layouts, Search Layouts and Tabs.
• Migrated data into Salesforce using Data Loader, Informatica ETL tools.
• Involved in pre-deployment activities and was part of regressing and UAT.
• Developed REST based integration with Live Engage Application.
• Created many Custom Objects in the Org and defined lookup and master-detail relationships between the objects.
• Involved in using Lightning Design System, Process builder and Workflows.
• Extensively used Agile Scrum methodology to reach business team goal by gathering day to day requirements and building them using Force.com platform.
• Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates.
• Worked on customization of visual force to have Lightning experience for desktop and mobile applications.
• Worked on Lightning pages and Record pages for various functionality needs in the application.
• Worked with SOQL & SOSL queries with Governor Limitations to manipulate the data from Salesforce.com platform database.
• Worked with Agile methodology.
• Good understanding of standard chatter objects and their limitations.
• Used Eclipse based Force.com IDE and change sets to deploy Apex code.
• Maintained technical documentation for the functionality implemented.
• Performed Integration, Regression, User Acceptance Testing.

Environment: - Force.com Platform, Apex, Workflow rules, Approval process, REST, SOQL, SOSL, Governor Limits, Visualforce pages, Eclipse, Force.com IDE, Data Loader, ETL tools.

Confidential, Columbus, OH.

Salesforce Developer/Admin

Roles and Responsibilities

• Worked closely with sales team and Business Analyst and performed detailed analysis of business and technical requirements for maintaining Sales and Service clouds.
• Hands on Experience in Deploying Apex code from sandboxes to Production.
• Developed Visualforce Pages to show customized content for certain things according to client needed.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Development Change Set for deployment of code to production and Sandbox for testing.
• Customized Reports & Dashboards for business users and managers, developed custom reports.
• Implemented Web-to-Lead, Email-to-Case for capturing Salesforce Leads and Emails created via web and emails received from customers.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Defined Lookups and Master-Detail relationship on the objects. And also created junction objects to establish many-to-many relationships.
• Worked on Agile methodology.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects and it to read, extract and load data from comma separated value (CSV) files.
• Develop Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used Eclipse based Force.com IDE and Change Sets to deploy Apex code.

Environment: - Apex code, Reports & Dashboards, Visualforce pages, Lookups, Master-Detail-Relationship, Workflow rules, SOQL, SOSL, Governor Limits, Data Loader.

Confidential, Bloomington, MN

Salesforce Dev/Admin

Roles and Responsibilities

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created Various Roles, Profiles and Page Layouts and Configured the Permissions based on the hierarchy requirements of the organization.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Performed Validation Rules, work flows, e-mail services and approval processes using customization and Apex.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com. Used it to read, extract and load data from comma separated values (CSV) files.
• Created Tabular, Summary, Matrix and Joined Reports using standard and custom Report Types.
• Add/Build/Configure/Maintain all aspects of Salesforce instance in Sandbox and Production environments

Environment: - Force.com Eclipse IDE Plug, Apex classes, Triggers, lookup relationship, master-detail relationship, Data Loader, SOQL,SOSL, Governor Limits.

Confidential

Java Developer

Roles and Responsibilities:

• Involved in writing client-side validations using Java Scripts, CSS.
• Involved in designing test plans, test cases and overall Unit testing of the system.
• Coded Java Script for page functionality and Light Box Plugins using JQUERY.
• Internet Programming with HTML, DHTML, Java Script, XML, XSL, XSD, CSS and WSDL.
• Used Ajax to do asynchronous changes to the page.
• Worked on SOAP based Web Services and tested Web Services using SOAP UI.
• Involved with Struts front-end utilizing the struts tiles framework and Struts validation Framework to implement GUI interface.
• Involved in writing J-unit test scripts to check the functionality of the middle tier and aid in debugging phases.
• Written SQL queries and used DB2 stored procedure.
• Struts MVC Framework for developing J2EE based web applications.
• Responsible for developing the registration modules of the wholesale application.
• Used Java script front end validations.
• Maintained the source code versions in CVS repository.

Environment: - Ajax, Html, DHTML, XML, XSL, XSD, WSDL, SQL, DB2, JQUERY MVC Framework, J2EE, Java Script, CVS.