SUMMARY:

• An IT professional with over 8 years of professional experience as a PegaBusiness Architect/ Technical Product Owner (TPO) /QA in healthcare, Financial and Fashion industries.
• Strong knowledge in end to end processing of Banking, Financial,Pharma and Fashion industries and experience working as a Business Analyst in software product development, testing and implementation.
• Strong knowledge in technologies like Pega (Pega Rules Process Commander), HTML, CSS, Photoshop.
• Experience in AGILE based project methodology &SDLC life cycles using Rally & JIRA tools
• Good knowledge in Requirementcapturing, Data Analysis, Development life cycle, Testing, Deployment and Integration.
• Experience with databases (Oracle/MS SQL/DB2) & thorough knowledge in PL/SQL, Stored Procedures.
• Experience in creating Business Requirements Document (BRD), Functional Requirements Specifications (FRS), Use Cases and data flow diagrams.
• Experience in gathering, analyzing and documenting Business Requirements, System Requirements, Functional & Non - Functional Requirements, creating Requirements Traceability Matrix (RTM).
• Experience with the IT project/platform compliance/validation strategy for GxP& Non-GxP projects.
• Worked on Technical Specification documents & worked closely with Business requirements team in Analysis phase.
• Good amount of exposure to onsite and offshore model of project implementation
• Extensive knowledge on Fashion industry and designer activities.
• Experience in Work flow management, Service Level Agreements, back ground processes (Agents), security models (access groups, access role set up) using Pega product.
• Experience in coordinating and conducting testing with QA & UAT (User Acceptance Testing) partners.
• Experience in gathering of requirements, data analysis Organization structure, identification of Properties based on the requirements.
• Experience with Technical Analysis on REST & SOAP based Web-services as well as other potential API calls
• Have good communication and interpersonal Skills, an excellent team player works towards the growth of an organization.

TECHNICAL SKILLS:

SDLC Methodologies: Waterfall, Agile, Scrum

Requirements Management tools: JIRA, RALLY, ALM, MS Office

Business Modeling Tools: MS Office, MS Visio

Presentation tools: Adobe Illustrator, Photoshop & CorelDraw, MS Power Point, MS Word, MS Excel, MS Access and MS Visio

Software Tools: HTML, CSS, Adobe Illustrator, Photoshop & CorelDraw, Pega PRPC, Oracle SQL Developer, Toad DB2, SharePoint, Confluence, XML, SOAP UI, AWS

Databases: DB2, Oracle and SQL server

Testing Tools: HP ALM

PROFESSIONAL EXPERIENCE:

Technical Product Owner/Validation Analyst

Confidential, NJ

Environment: Pega 7.2.2, SAP, AWS, CSV, JIRA, Visio, ALM, TruVault, Docspace, Confluence

Responsibilities:

• Responsible for the IT project/platform compliance/validation strategy for GxP& Non-GxP projects.
• Experience in conducting direct capture of Objectives sessions.
• Ensure IT project’s process adherence and compliance to the Organization Quality Management System through facilitation, mentoring and guidance.
• Execute stage gate assessments as per the SDLC SOP to ensure the custom developed/ configured Software Quality is bug free, defect less and zero production roll-outs in the UAT.
• Deliver trainings on the SOP’s & Guidelines.
• Review and author responsible SDLC artifacts and deliverables in TruVault.
• Approve SDLC defects closure with relevant root causes and suitable CAPA in JIRA & HP-ALM.
• Facilitate and manage the pre-production, release and post-production requirements.
• Make sure the SDLC Agile methodologies and practices are sustained across the SDLC Life cycle.
• Represent and assure the external audit readiness and inspections for the GxP Systems.

Pega Business Architect

Confidential, NY

Environment: Visio, Rally, ALM, DB2, Pega 6.3, Pega 7.2.2

Responsibilities:

• Developed high level and low level User Stories on getting the specification document approved.
• Analyze the business requirements/processes, investigate them in detail and translate the same into system Processes. Developed process maps for different model patterns.
• Experience in conducting direct capture of Objectives sessions
• Researched the various steps in the lifecycle and then constructed the system in a way that the high risk customers would be easily identified and monitored.
• Created a data mapping document to provide details regarding the tables and fields to be used reporting purposes. Work closely with Web Content specialists and Subject Matter Experts to assist with site updates and maintenance of the product database and document the same in the content repository.
• Coordinated JAD sessions between the Stakeholders and the Project members.
• Conducted requirements validation with the customer to clarify and elaborate high level requirements stated in the RFP (To-Be requirements).
• Responsible for developing the User Stories for Call Center Pega workflows.
• Responsible for specific testing phase .
• Participate in other QA responsibilities, including validating user stories, validating defects, working as a part of the team.
• Involved in defect reporting, defect tracking and defect reproducing.
• Perform functional and technical test execution activities engagement level in the project.
• Prepare the UAT Plan, Create UAT test cases, Record the results in the Traceability Matrix.
• Document software product defects and track it to closure.

Pega Business Architect

Confidential, NY

Environment: Visio, Rally, ALM, DB2, Pega 6.3, Pega 7.2.2

Responsibilities:

• Create process maps, workflows, activity diagrams and use cases for various Due diligence processes performed within compliance.
• Prepared functional and solution design documents and involved in client design reviews. Prepared UI mockups. Coordinated with the offshore team, and prepare their tasks as well collaborate with different teams to deliver the each sprints successfully.
• Troubleshoot and communicate with PEGA Support team in order to resolve technical issues which require hot fix from PEGA systems.
• Maintained Functional Design Document and Technical Design Document to ensure updates were captured in these documents with changing requirements. Maintains information for pending reports to ensure timely funding of all transactions, communicating with the customer, Caterpillar dealer or Credit Analyst to obtain information to complete document file.
• Ensure that all documentation is present and complete in order to meet the requirements for both the finance type and credit approval. Ingested the designed and developed web services for clients in to document repositories and also was responsible for retrieving them when necessary.
• Involved in identifying risks associated with proposed solutions. Created various analysis Artifacts for IMS like Process flow diagrams, Context Diagrams, Design specification documents, requirements definition reports, and recommendations reports were developed with the inputs from managers with respective Customer Accounts.
• Perform functional and technical test execution activities engagement level in the project.
• Participate in other QA responsibilities, including validating user stories, validating defects, working as a part of the team.
• Prepare the UAT Plan, Create UAT test cases, Record the results in the Traceability Matrix.

Business Analyst

Confidential, TN

Environment: MS Visio, ALM, JIRA, Pega 7.1.9, Oracle

Responsibilities:

• Created Process flows and Properties based on the requirements
• Actively involved in the User Interface design and mockups
• Define Service Level Agreement rules & templates to send the correspondence to users
• Define security models using Access Group, Access Roles, and Privileges for security purpose.
• Analyzed and identified gaps in the existing system with the help of comparing and contrasting documented business requirements, and worked on creating a design for a new revised improved system.
• Analyzed existing customer service support functions to define product proposition. Decomposed high-level information into detailed requirements/user stories/user journeys. Performed extensive Requirement analysis and developed use cases and workflows.
• Used SDLC (System Development Life Cycle) methodologies like waterfall.
• Maintained Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Eliminated false requirements by screening out multiple versions of user input. Final prioritization was based on both, product and process requirements.
• Work as Business Analyst on BPM working in close collaboration and also used Innovator for workflows. Produced Functional Specification document (FSD) and data dictionary.
• Created product backlog and managing and prioritization of the backlog of user stories.
• Provided input and supporting the development of business and functional specifications
• Participate in other QA responsibilities, including validating user stories, validating defects, working as a part of the team.
• Involved in defect reporting, defect tracking and defect reproducing.
• Perform functional and technical test execution activities engagement level in the project.
• Document software product defects and track it to closure.
• Conducted presentations of the QA test results with analysis to the stakeholders and users and documented modifications and requirements.

PEGA Business Analyst

Confidential, TX

Environment: PRPC 6.2, Pega 7.1.9, Oracle, Tomcat, MS Visio, HTML, Pega Survey framework

Responsibilities:

• Created Process flows and Properties based on the requirements
• Designed Case Manager and User Portals and involved in development of Harness & Sections
• Involved in working on the Integration (SOAP & SQL) part of the Pega PRPC
• Worked with Clipboard and Tracer tools extensively to trace hard to find defects.
• Developed decision rules and incorporated them in the work flows using decision shapes.
• Developed validation rules to ensure that users enter the correct information.
• Implementation of Decision tables and Declarative expressions.
• Creation of search reports using List view and Summary view rules of PRPC
• Ran the Preflight tool at regular intervals to make sure the numbers of warnings are minimal.

Confidential

PEGA Business Architect

Environment: PRPC 6.2, Oracle, Websphere, MS Visio, HTML, Pega Customer Process Manager (CPM)

Responsibilities:

• Understanding the requirements and Designing the work flows.
• Involved in all design decisions and implementation.
• Involved in Design of Properties, Activities and Service rules
• Document software product defects and track it to closure
• Involved in designing, building and validating User Interfaces using Sections, Harnesses, and custom HTML Rules in PRPC.
• Designed, developed and deployed workflows in PRPC using MS Visio and design of flow diagrams.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Design and development of Harness rules, Layout and Sections.
• Developed and Integrated SLA (Service level Agreements) in the workflow for setting goals related to work processing.
• Designed UI using Rule-HTML-Harness, Rule-HTML-Section rules
• Integration with External systems by using SOAP Services and connectors
• Parsed the string values against the Parse-XML rule to map values against properties in the clipboard.
• Coordinated with the team members in development issues.
• Perform functional and technical test execution activities engagement level in the project.
• Participate in other QA responsibilities, including validating user stories, validating defects, working as a part of the team.
• Prepare the UAT Plan, Create UAT test cases, Record the results in the Traceability Matrix.
• Involved in Design and Technical Documentation.

Confidential, NY

Business Analyst

Environment: PRPC 6.2, JBOSS 4.2, HTML, Java Script, Java, Oracle 9i

Responsibilities:

• Define Workflow and screen mock ups for the requirement.
• Understanding the process and business requirements such as process flow, existing application functionality thoroughly and providing better solution through Pega BPM
• Requirement gathering and development including Process Modeling using DCO and changes of process portal, user and group creation.
• Created workflow scenarios, designed new process flows and various Business Scenarios from the conceptual to procedural level in accordance with BPM services.
• Developed the user interactions based on the requirements presented in wireframes, business architecture for the business processes
• Worked as an Interface between the Users and the different teams involved in the Business Process Improvement (BPI) for better understanding of the Business Processes.
• Production support and maintenance including bug fixes and root cause analysis for bottle neck bugs.
• Conducted UAT (User Acceptance Testing) at the client’s premises after successfully deploying the product.

Confidential

Business Analyst

Environment: PRPC 6.2, Oracle, WebSphere, MS Visio, HTML

Responsibilities:

• Interaction with Business users to understand expectations and requirements.
• Participate in design discussions to roll out implementation strategy.
• Working with a team to do the FIT analysis of Pega into the current system.

Fashion Business Consultant

Confidential, NY

Responsibilities:

• Managing and developing all aspects of the fashion design, interior design and product design.
• Responsible for the management of projects, budget and prospective deadlines.
• Confer with clients to determine their objectives, budget, additional information and present final layouts to clients for approval. Liaise with team members on the execution of projects and to ensure high quality and timely expedition of design briefs.

Fashion Technical Consultant

Confidential

Responsibilities:

• Conduct trend research and create concepts, mood boards and illustrations for design team.
• Created technical packs, costing sheets and final presentation boards for clients.
• Participate in design meetings with management team to take feedback to implement in design work.
• Managing the teams and developing the code in fashion tools

Fashion Technical Consultant

Confidential

Responsibilities:

• Managing and developing all aspects of the fashion design, interior design and product design.
• Responsible for the management of projects, budget and prospective deadlines.
• Confer with clients to determine their objectives, budget, additional information and present final layouts to clients for approval. Liaise with team members on the execution of projects and to ensure high quality and timely expedition of design briefs.