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Business Systems Analyst Resume

Washington, DC


  • Five plus years of results - oriented Business/Systems Analyst with a background of SharePoint encompassing all aspects of the Software Development Life Cycle (SDLC).
  • Proficiency in SharePoint with an excellent understanding of the major concepts like Lists, Site Columns, Content Types.
  • Experience in leading cross-functional meetings to elicit requirements from subject matter experts, build consensus and obtain signoff of written requirements.
  • Hands on experience working with stakeholders and understanding their specific needs and consulting them on the most viable solution.
  • Concrete Agile-SCRUM and Waterfall development methodologies.
  • Technology support and training to end users (SharePoint, Office 365 groups, Teams, Yammer).
  • Expertise in working with other technologies like Power BI for reporting and data visualization
  • Experience in maintaining a product backlog, writing and grooming user stories and sprint planning.
  • Expertise in facilitating and coordinating Joint Application Development (JAD), Joint Application Requirement sessions (JAR) with excellent inter-personal and conflict resolving skills.
  • Experience performing product Buy vs Build Analysis.
  • Involved in creating and maintaining Requirements Traceability Matrix (RTM), Bug Analysis, Defect- tracking and conduct User Acceptance Testing (UAT).
  • Collaborating effortlessly with entire technology team which comprises of subject mater experts, testers as well as business owners to ensure a successful project implementation.
  • Experience working with EDW (Enterprise Data Warehouse).
  • Experience working with data analytics and visualization.


Microsoft Technologies: Office 365 Suites, Power BI, Yammer, Teams, SharePoint Online, Microsoft Visio

Requirement Management Tools: HP, JIRA, SharePoint, Planner Project Online

Web Technologies: HTM, CSS, XML, and JAVA

Database Technologies: Microsoft SQL server 2008 R2/2012 RC

Operating Systems: Windows Server 2008R2, Windows Vista, and Windows 7/8/10, UNIX


Confidential, Washington, DC

Business Systems Analyst/ Office 365 Subject Matter Expert


  • Conducting meetings with various business units and departments such as Procurement, AP, Treasury, CMS to gather functional & nonfunctional requirements.
  • Preparing Requirement Document, Use Case, User Story, and Activity Diagrams to further develop technical requirements and/or functional specifications.
  • Provide accurate, well-written documentation such as workshop minutes, training materials, business requirements, functional specifications, technical specifications, QA test plans and status reports.
  • Present Requirements Document to stakeholders reiterating process flows and all the major requirements to obtain sign off.
  • Create workflow diagrams using Visio to validate the basic and alternate flows in the various Business and Technical Use Cases.
  • Assisting in user acceptance testing (UAT) to rule of defects and confirm application functionality.
  • Ensuring a successful implementation of the project by delegating tasks and monitoring project milestones using SharePoint task lists or Microsoft Planner.
  • Ensuring the requirement specifications capture that we as an organization are being USAID & DEFID compliant.
  • Analyzing existing legacy systems to rule out redundancy and enhance current process designs.
  • Conducting market research to build a buy vs build document to aid making departmental budget decisions on new applications.
  • Presenting elicited information from professional conferences such as Microsoft ignite.
  • Working tightly with a team of experts from ISS, Technology & Architecture team, Services Desk as well as Learning and Development to ensure a successful new technology rollout.
  • Involve in CAB (Change Advisory Board) to present and review major Teams defects prior to conference room installations.
  • Gathering requirements to compile a Governance Plan for new applications such as Teams/Office 365 groups.
  • Ensuring a successful implementation of the project by delegating tasks and monitoring project milestones using SharePoint task lists or Microsoft Planner.
  • Conducting interviews with various focus groups to gauge their savviness to help plan for brown bags and training materials for new technologies being rolled out.
  • Conducting pilot groups which constitute of various project spread across multiple Countries to in corporate their collaborative experiences.
  • Drafting a Roles and Responsibilities document to ensure everyone is aware of their duties and tasks.
  • Crafting Project Timeline using Project Online.

Environment: - SharePoint Online (Office 365), Microsoft Teams, Project Online, Microsoft Planner, PowerBI, Microsoft Dynamics CRM, Skype For Business, Costpoint

Confidential, Washington DC

Business/ Systems Analyst


  • Elicited program requirements by conducting requirement gathering meetings, conference calls, document analysis, and research to automate Offices Services and handle various user requests like Business Card Request form, Parking request form etc.
  • Elicited information from end users and senior management to display requirements in a format that allows for easy review, approval, and implementation.
  • Designed and built Organizational Collaborative Teams SharePoint site to be used by the different jurisdictions in Confidential .
  • Setting up permission levels for different user groups per requirements.
  • Conduct sprint planning based on new and backlogged requirements.
  • Conduct JAD sessions for communicating with the project leads and stakeholders and proposed process workflows, functional specifications and project initiation.
  • Worked with testing team to assist in developing Test Plans and Test Scenarios.
  • Designed and maintained a Record’s management center portal to monitor mass documents.
  • Executed GUI testing: tested the screen navigation, graphics and hyperlinks, etc. to ensure requirements are met.
  • Performed execution of test cases manually to verify the expected results.
  • Developed and maintained project timelines with necessary project objectives documented.
  • Arrange ICCB-Change Control Board meeting to review defects with QA team.

Environment: SharePoint 2013, MS Visio, Jira, HP, SQL Server, Lync

Confidential, McLean, VA

Busyness Systems Analyst


  • Maintained new and existing SharePoint collaboration sites and sub sites causing them to be precise and efficient for users
  • Supported software upgrades and installation of projects including facilitation of meetings, tasks scheduling, status, issues, escalations and change management.
  • Worked with the Finance team on a Procurement Module
  • Developed Test Scenarios against Software Requirement Specifications.
  • Designed and Executed Test Cases.
  • Worked closely with the QA team and Developers to clarify and understand functionality, resolve issues and provide feedback to identify defects.
  • Participated in the team meetings to discuss issues arising out of the Quality Assurance (QA) testing team and provided appropriate feedback from the requirements perspective.
  • Assisted in backend testing by extensively using SQL queries to verify the integrity of the database.
  • Assisted with user acceptance testing (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation was in place.
  • Conducted manual testing on applications

Environment: SharePoint 2010, MS Visio, Oracle, J2EE, SQL, Jira, MS Project, MS Office

Confidential, Largo, MD

Junior Business Analyst/ Systems Analyst


  • Participating in team and stakeholder conference calls to learn about the requirements
  • Writing formal Requirements Documents including Use Cases, Diagrams and User Stories
  • Involved in peer reviews of requirements.
  • Became a prominent part of the SDLC as a whole
  • Developed Test Scenarios against Software Requirement Specifications.
  • Performed application tuning including monitoring, troubleshooting and optimizing performance.
  • Involved in developed configured features like Enterprise Search, Managed Metadata and Taxonomy.
  • Designed and executed Test Cases.
  • Provided administrative support involving general administrative responsibilities for the day-to-day operations.
  • Provide day-to-day operations support and configuration management.

Environment: SharePoint Server 2010, Jira 3.5, IIS 7.0.

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