SUMMARY

• Customer Relationship Management (CRM) professional with 9+ years of experience in CRM application Designing, Development, Testing and Implementation.
• Familiar with Agile software development methodology and Scrum software development process.
• Hands - on experience in SFDC administrative tasks like creating Profiles, permission sets, Roles, OWD, Sharing rules, Users, Page Layouts, Workflows, Approvals, Reports and Dashboards.
• Experience in realizing the business requirements to design on confidential platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Workflows & Workflow rules, triggers, Email alerts and Business Logic.
• Implemented security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Developed Apex classes, Visual Force and Apex Triggers on confidential platform to customize application according to the functional needs.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Written SOQL and SOSL queries in Apex.
• Exploring App exchange applications and integrating them with Salesforce.
• Experience in building Visualforce Pages, Visualforce Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards.
• Extensively worked as a Techno-Functional consultant in providing CRM solution with excellent business domain experience in Confidential e-Communications, Call Centre, Marketing, Sales, Automobile and Confidential applications.
• Strong knowledge in Confidential Architecture and Data Model and proficient with Confidential Tools and Client in configuration and customization of Confidential Objects Confidential multiple levels like Business Components, Business Objects, Applets, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate & Shuttle Applets, Toggle Applets and Drilldowns.
• Excellent Confidential development skills in implementing Confidential Declarative Configuration alternatives, Confidential Scripting (Server & Browser), Workflow Processes, Workflow Policies, Runtime events, Business Services.
• Versatile team member with problem-solving and trouble-shooting capabilities.
• Creative thinker and analytical problem-solver with ability to work under the pressure of fast paced, time-sensitive environments while committed to deliver timely, accurate and quality work.
• Received two Star awards and Most valuable player award for outstanding performance in team.

TECHNICAL SKILLS:

CRM solutions: Salesforce.com, Confidential

Sales Force skills: Apex,Lightning, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Custom Objects, Apex Data Loader, Roles & Profiles and Reports.

Database: Oracle 11.x

Tools: Eclipse, Data Loader, HPQC, SVN, SQL Developer, Toad

Web: HTML, XML,CSS, Javascript

Operating Systems: Windows XP, Windows 2000

PROFESSIONAL EXPERIENCE

Confidential, Maryland

Salesforce Module lead

Responsibilities:

• Operating independently, reviewing, and directing the work of more junior staff.
• Reporting on progress and quality.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Configured the GitHub to maintain the different versions in common development environment.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.

Environment: Saleforce.com platform, Lightning, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, Github, Sandbox, Eclipse IDE Plug-in

Confidential, Columbus, Ohio

Salesforce Module lead

Responsibilities:

• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of confidential(SFDC).
• Define development strategy, standards and guidelines.
• Plan and do the follow-up of the developments and technical tasks.
• Ensure quality of development done by internal teams.
• Validate the technical architecture on Salesforce and between Salesforce and other applications.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com sObjects.
• Worked with various salesforce.com standard objects like Accounts, Contacts, Case, and objects to implement complex sales and service process.
• Worked on APEX Web Services API (SOAP, REST), Scheduled jobs and APEX Batch jobs.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permission to manage sharing access among different users
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Autoresponse rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts and field updates
• Created page layouts, search layouts to organize fields, custom links, related list and other components record pages
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on migrating Meta data from one Sandbox to another sandbox by using Change Sets.
• Implemented Apex classes & Triggers.
• Developed Unit test class for Apex class and worked for improving code coverage.

Environment: Salesforce.com Visual Force (Pages, Component & Controllers) Pages, Time Based Triggers, Apex Language, Data Loader, HTML, Java Script, SOQL, SOSL, Sandbox, Eclipse IDE Plug-in, Windows 7/XP.

Confidential

Salesforce/ Confidential Developer

Responsibilities:

• Worked in Email to case functionality, batch api, rest api, flows.
• Created complex Order Update batch process to update huge amount of data in reasonable time. Used Data Map and DVMs extensively for meeting business requirements which improved the performance and maintainability.
• Responsible for preparing Build notes and Deployment register for various environment.
• Involved in design and development of Error Logging Framework.
• Involved in Quality audit, Version controlling of Confidential Project using SVN.
• Responsible for proper Rekeying the code to different releases.
• Technical Architecture design document details, technical infrastructure to support the development, execution and operation of Confidential application.
• Co-ordinate with QA team in system testing, defect fixing and support.
• Preparation of documents like Unit test cases, Design Review Logs, Development Review Logs, Issue Tracker.
• Giving training to the client about usage of application. Mentoring team Member.
• Developed test cases and conducted unit, system and performance testing

Environment: UNIX, Confidential eCommunication 8.1, ORACLE10.x, PROJECT PLACE, SVN

Confidential

Confidential Developer

Responsibilities:

• Played a key role in offshore delivery and maintaining delivery management for the whole project across all the modules.
• Created Reusable artifacts used by different projects in Confidential .
• Automated the process of creating Customer, Service, Billing Accounts and associating it to proper contacts and Address.
• Developed a Generic Business Service for error handling that is being used in the workflow. This is very much helpful to read the business service name and method name on the fly from the Workflow or anywhere. 30+ team members in different Confidential project used this Business service.
• Prepared program specification documents as per the high-level design.
• Implemented script less solution for identifying duplicate records, Validations, Data editability etc using configuration, DVM, Workflows.
• Co-ordinate with QA team in system testing, defect fixing and support.
• Analyzed performance of application.
• Prepared of Low level Design documents and High level design document.
• Worked with oracle expert for Performance tuning the Script and SQL queries.
• Provided on-call support for Onsite team.
• Ensured for Quality deliverables from Offshore.

Environment: Confidential eCOMMUNICATION 8.1, SQL, SVN, JAVA SCRIPT, UNIX

Confidential, New Jersey

Developer, Functional Analyst

Responsibilities:

• Gathered user requirements, analyzed business needs and derived functional and technical specifications
• Responsible for complete documentation of all development and involved in end to end testing for all the developed interfaces.
• Worked on different releases and identify the impact existing releases.
• Worked in production support tickets including impact analysis, creating release notes, designing and fixing the bugs.
• Worked in various Modules such as Accounts, Quotes, Contracts, Service request and Opportunities.
• Customized web template file to meet business requirements.
• Worked on State Models, Personalization and Runtime events.
• Created stored procedures and SQL Queries.
• Configured business functionalities by using various User properties and eScript.
• Worked on Confidential Configuration involving the Data layer and Business layer.
• Estimated Software using Function Point Analysis.
• Imparting internal Confidential Technical Trainings to new Associates.
• Interacted with business people and the client for any functional clarification.

Environment: Confidential eCOMMUNICATION APPLICATION 7.8, Confidential TOOLS 7.8, ORACLE 9I, CLEAR CASE, CLEAR QUEST, FUNCTION POINT ANALYSIS, PL/SQL, UNIX

Confidential

Developer

Responsibilities:

• Created new workflow actions, workflow groups, workflow policies, and workflow conditions using Workflow manager and scheduled RCR.
• Extensively worked on BC, BO, Applets, Views, Joins, Links, Pick lists, Hierarchy pick lists, MVG, Pick applets, toggles and drill downs.
• Created custom tables and columns.
• Preparing High level and Low Level design document.
• Knowledge transfer on the requirements to the rest of the development team and coordinating in their coding activities
• Perform testing in all the development and NBT environment.
• Performance tuning the application.
• Interacted with business people for any functional clarification.
• Tested Handheld device.

Environment: Confidential SALES AND MARKETING, Confidential TOOLS 8.X ORACLE 9I, QUALITY CENTER, PL/SQL

Confidential

Developer

Responsibilities:

• Developed complete HTIM Application with customized views and screen Application to suit the business Requirement.
• Created automated process for Promocode creation and executed as multithread to speed up the process.
• Preparing High level and Low Level design document.
• Created Batch Job for SR escalation.
• Knowledge transfer on the requirements to the rest of the development team and coordinating in their coding activities.
• Took complete responsibility of various modules such as Partners, Service Request and Activity.
• Performance tuning the application.
• Enhancement of functionality of Confidential business components using MVG’s (using MVL, MVF’s, MVG and Associate Applets), Drilldown applets and Static toggle.
• Updating the LOV’s based on the user requirements.
• Creation of joins and links as per the user’s specifications.
• Developed the UI object Definitions to map the data from the BO
• Have involved in meetings with the business users and created a design document for the user interface design and configuration.

Environment: Confidential HIGH TECHNOLOGY/INDUSTRIAL MARKETING, Confidential TOOLS 8.X ORACLE 9I, QUALITY CENTER, PL/SQL, UNIX

Confidential

Confidential Tester

Responsibilities:

• Gathering the requirements from clients and Business, Analyze the business and system requirements to document and deliver functional specification documents.
• Configure the test environment; create strategy and test planning for SIT, UAT and Regression testing. Assure test data, schedule manual tests.
• Coordinated with the team members to understand the requirements and help testing team to create and execute the test cases.
• Analyzed and Tested the application, system, and security errors and raised defects in HP Quality center during SIT, Regression and UAT testing.
• Responsible for preparing software test status reports and update the status to management and customers.
• Responsible to provide sanity report after every build.
• Interacted with business people for any functional clarification.

Environment: Confidential Ecommunication Application7.8, Quality center, ORACLE 9I,Quality center,PL/SQL, UNIX