SUMMARY:

Salesforce Certified Administrator with a background in Marketing and CRM and Data Analysis; including Force.com, Apex, and Lightning Instances. Strong interest in Large - scale Business Process Modeling and building out processes with AppExchange resources. Background in Human and Group Dynamics provides unique ability to communicate and ensure understanding and effectiveness of systems for stakeholders and end users, be they customers or peers.

SKILL:

• Customer Relationship Management (CRM)
• Salesforce Lightning Administration
• Marketing Strategies and Deployment
• Data Analysis and Management
• Process Modeling, both Business
• Facing and Customer - Facing
• Critical and Analytical Problem Solving
• Superb Verbal and Written Communication Skills
• Familiar with Apex, HTML, and CSS
• Human Dynamics and Behavior

PROFESSIONAL EXPERIENCE:

Confidential, Salt Lake City, UT

Salesforce Administrator/Marketing Manager

Responsibilities:

• Administered standard and customized functionality, including but not limited to user management, profiles and roles setup, standard and custom objects, permissions, validation and workflow rules, reports and dashboards, license management, and capacity and storage management
• Designed and implemented marketing strategies to expand brand
• Ensured smooth integration of business-critical systems in SFDC
• Assisted management with vetting, selecting and implementing new Salesforce related technology solutions
• Worked with team members to identify project tasks, estimated work effort and timelines; escalate any changes to project scope