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Senior Itsm Release Engineer Resume

Seattle, WashingtoN

SUMMARY:

  • A total of 27 years of experience in of experience in the IT industry performing and developing projects, creation of process engineering methodology, creation of various report analysis and making change recommendations.
  • Over 9yrs of in Change, and Release Management
  • Over 8yrs in Program/Project Management
  • Over 9yrs in QA Management and Test Management
  • Extensive background in IT environment, Insurance Health Care Management, Federal Government
  • Experience in Service Desk, IT Service Management processes, ITIL and ITSM terminology and principles, Relational Databases and Data elements, Process development, Analysis and Problem Solving, Incident Management, Problem Management, Change Management, Configuration Management and IT disciplines
  • Professional skills range from Program Management, Project Management Release Management, Test Management and QA Management with hands on testing, performed IV and V for various

TECHNICAL SKILLS:

Operating System: UNIX (Sun Solaris, HP, AIX), LINUX, Windows Scripting

Languages: Unix, C++, Cobol Mainframe, J2EE, ETL, .Net, CICS, JCL, VSAM Java 7 Update 17, Teradici PCoIP Management, Webmail, Web Sphere, Fusion Applications and PeopleSoft

Internet Tools: Word perfect, Excel, Power point, E10, Google chrome, Any Connect, Go to Meeting, Adobe, Photoshop Elements v11, Project Standard 2013, Visio Standard 2013, VLC media player, & ARAS HD v2.0.6

Database/Applications: Oracle 8i, Oracle 9, Database II, Oracle clinical, (Thesaurus Management System) TMS

Applications: Section 508 software tools: Jaws, Dragon, Zoom Text, Magic, CCMS, Hyperion, 24x7 on - call Operation Support

Tools: PVCS Version Manager, PVCS Tracker, SQA Rational Suite, Clear Case and Clear Quest, DML Folder, ETL, .NET, Crystal Report, HPALM HP Subversion, Share point Change and Incident Management: Remedy 6, 7, Requisite Pro, Jenkins, Confluence, and ALM, Service Now Remedy, Clarity Rational Suite, JIRE, VSAM, Sale Force app, AWS Cloud environment, Selenium, Dot.Net 4.0, Test Automation

WORK EXPERIENCE:

Senior ITSM Release Engineer

Confidential, Seattle, Washington

Responsibilities:

  • Establish the ITIL Process for managing core teams that will impact the global enterprise, Incident Problem, Change, Event, Disaster Recovery, Service Request, Reporting and Service Catalog. Performance Engineering, Quality and Security Engineering, Build and Deployment Engineering, and Release Management under the Dev Ops environment.
  • Prioritize and implement all projects related to software/hardware improvements, integration and development.
  • Monitor all technology infrastructure and connectivity for the IT Environment on a daily basis of both hardware/ software improvements,
  • Ensure appropriate project management and resources to meet agreed upon timelines and regular communication on projects in progress.
  • Establish Release Management Plan, procedure, and Environment Management process
  • Ability to create a Vendor Analysis that identifies the best vendor partner and obtain the right vendor partner that executes outsourced processes in relation to Problem Management, Service Improvement, and Reporting tool Improvement
  • Create ITSM governance standards and ensure that all changes to reporting, processes and procedures are reflected, appropriately documented and that consistency is maintained Manage all software/hardware vendors to ensure thorough understanding of needs and to optimize response times.
  • Implementing and developing solutions enabling Development and Operations teams to build, deploy, monitor and test applications and environments
  • Provide Project weekly project Status to clients
  • Implementing monitoring and reporting solutions across a range of environments and platforms
  • Using GitHub for hosting service for version control during the early stages of coding
  • Environment provisioning solutions using Jenkins, Confluence, Sharepoint, Clarity, and ALM and setting up and introducing Continuous Deployment processes and advising on best practice
  • Create an implementation plan based on a pilot project and develop metrics for monitoring and determining success of the pilot
  • Document current environment with data flows, weekly reports and escalating all issues that is needed to be addressed before due date delivery of the product
  • Create documentation and program to ensure that processes are clearly communicated and followed by IT teams
  • Develop common, global strategies for release governance across multiple departments.
  • Facilitate cross-department coordination of release management functions.
  • Inform with Executive Team members to prioritize and implement all projects related to software/hardware improvements, integration and development.
  • Build a global enterprise-wide release calendar to centralize the view of all releases.
  • Inform senior management of enterprise-wide exposure to release risk and effectively mitigate it.
  • Measure release cadence and effectiveness using common metrics across the entire software portfolio.
  • Define common mechanisms for rollback and standards for capturing release-related performance indicators.
  • Forecast demand for release resources and identify opportunities for greater efficiency across the enterprise.
  • Understanding of disaster recovery and business continuity
  • Handles all Release Management lifecycle which includes scheduling, coordinating and the management of releases across the global enterprise for multiple applications across various Portfolios.
  • Handles all releases updates, operating system patches, security improvements, hardware upgrades, Projects and Programs.
  • Implementing and managing release processes for the progression of code in the development, test, and production environments, will work collaboratively with all participants in software development projects and help identify solutions, costs and ROI opportunities.
  • Ability to build and Deployment engineering team and establishing the process and technology for building and deploying applications by incorporating requirements from performance, quality, security, and support the governance aspects of release management.

Technical Project Manager

Confidential, Louisville, KY

Responsibilities:

  • Gatekeeper for all projects going to production systems/applications do take responsibility for every implementation that takes place by making sure that each release is done properly and on schedule.
  • Document and report all defects and other software issues found during the testing both manual testing and automation testing
  • Handled multiple tasks with minimum supervision and meet deadlines based on appointed schedules
  • Manages core internal IT Voice and Data Engineering, System Administration and Help Desk Services staff, as well as IT resources from company business partners.
  • Establishes key working relationships with other departments within Information technology services as well as business operations.
  • Used DevOps software development methodology that stresses communication, collaboration and integration between software developers and information technology (IT) professionals
  • Authorize and oversee the deployment, monitoring, maintenance and support of all enterprise hardware, software, networking and telecommunications systems.
  • Defined and enhanced IT architecture that provides for seamless integration and management of applications and operations (network, telecommunications and service desk) infrastructure and is rapidly adaptable and flexible to changes in business direction.
  • Managed IT infrastructure and operations through IT teams, comprised of internal associates, global IT teams, outsourced service providers and contractors, to ensure continuity of service for critical business and manufacturing operations applications and infrastructure, proper staffing levels for projects including application upgrades, hardware refreshes, support functions and efficient execution.
  • Responsible for disaster recovery and business continuity, including planning, documentation, implementation and testing for all platforms. Leads the organization in the resumption of services in the event of serious disruption of IT services.
  • Reviewed of IT budgets and ensures they comply with stated business goals, guidelines, and objectives as well as develop cost/benefit analyses for IT spending and initiatives.
  • Responsible for key vendor relationships; performance and SLA’s, incident handling and issue/problem resolution and escalation, billing review and approval, and contract negotiations.
  • Provided thought leadership, strategic technology roadmaps, best practices and specific recommendations for the selection and deployment of all infrastructure used throughout the company consistent and provide a strategic/ long-range planning and enforce best practices for IT services in support of all areas of the Information Technology department.
  • Supported projects by partnering across the enterprise to budget for Infrastructure services, hardware and software, plan use of internal and external Infrastructure resources, and develop the relevant tasks and milestones for Infrastructure to ensure successful delivery of the projects.
  • Worked closely with Architecture, Development, Test, Security and IT Services teams
  • Approved builds, deployment, maintenance and related tasks using Jenkins and PeopleSoft HCM 9x
  • Responsible for development and implementation of security (cyber security) policies, the execution of regular security audits, remediation of findings, and the implementation of risk mitigation activities, where applicable.
  • Reviewed performance and capacity of IT systems to manage the optimization of operating costs, productivity levels, and upgrade requirements.
  • Managed and benchmark, analysis and recommendations for the improvement of the IT infrastructure and IT systems.

Program Test/Release Manager

Confidential, Washington, DC

Responsibilities:

  • Participated in all Change Control Board meetings (CCB), Technical Review Board (TRB), & attend Project Meetings
  • Deployed various upgrade applications, new software’s, and patches into the PVG and COE environment on a monthly basis
  • Managed multiple competing releases in all phases of the SDLCM within the constraints of time, resources, and budget.
  • Maintained and monitored all releases such as Java 7 Update 17, IE 10, Any Connect, Go to Meeting.
  • Communicated and presented and discuss all pertinent information in a way that establishes rapport among all parties involved in the release cycle
  • Implemented, documented and set up all Assistive Technology (AT) configuration changes, for employees with disabilities (e.g., speech output, voice recognition, telecommunication devices for the deaf, screen magnification, Braille translation, and scanning software) which includes JAWS, Dragon NaturallySpeaking, MAGic,
  • Moved all requested applications from staging environment to the DML Folder such as SAP Crystal Report, ERP JDK6, Crystal Report, VLC media player, Adobe Photoshop Elements v11, Project Standard 2013, Visio Standard 2013, & ARAS HD v2.0.6. PeopleSoft HCM 6,7
  • Accounted for all DML applications for the General Audit Organization (GAO)such domains as COE, FMCSA, FRA, FTA, FWHA, MARAD, NHSTA, OST, FHMSA, RITA, SLS.
  • Created the ITIL Best Practices and map it into our current environment by Researching ITIL best practices, Draft a high-level process flows for, Emergency RFT, Normal RFT, Emergency RFC/RFV and Normal RFC/RFV.
  • Provided weekly project Status to clients
  • Monitored the Completion of various applications such as Magic Software and CCMS testing (Assistive technology), Hyperion version 11.1.2.2 (Testing completed 100% by SME on test server) and eOPF.
  • Managed Requirement Analysis Phase for upcoming applications such as IE10, Upgrade System Center 2012
  • Managed the test Planning Phase for Java 7 Update 17,Teradici PCoIP Management Console Zero Client automated enrolment and upgrade test using DNSSRV record.
  • Managed all applications that is on the test execution phase such as eOPF.
  • Managed applications in the Test cycle closure Phase JAWeb mail and Manage and monitor all ITSS test lab Image activities in to such testing new hardware Confidential Latitude E6330 with DOTCOE image, Confidential optiplex 9010A with DOTCOE image, Confidential optiplex 7010 with DOTCOE image, build 32 bit and 64 bit for DOT-COE image, update and maintain Windows 7x32 DOTCOE-VDI Image ongoing, update and maintain Windows 7x64 DOTCOE-VDI Image ongoing
  • Tracked record of success in project management, technology delivery, and operations.
  • Lead process improvement initiatives and IT projects to improve productivity, quality and/or customer service.
  • Provided status report of all project activities, reports and metrics on test case development, test execution progress, track and monitor defect corrections, identify project dependencies and constraints
  • Provided that projects are delivered on time, within budget, adhere to SDLC, and remain aligned to Business Case
  • Worked closely with Stake holders and executives and project teams to ensure projects effectively mitigate risks, resolve issues, and deliver as planned
  • Facilitated cross-functional meetings and implementation plans, working with other project managers, functional experts and business partners
  • Reviewed and maintain various projects, evaluating projects against their approved financial targets and benefits goals, and ensuring the creation of action plans to address variances and effectively manage change controls.

Project Release Engineer

Confidential, Groton, CT

Responsibilities:

  • Managed and delivered Releases integrating leading-edge technologies and older legacy technologies
  • Created, reviewed, and evaluate track and report project plans and objectives for every Wyeth/ Confidential Project release
  • Communicated project status, milestones and issues to the project sponsors for various Project applications
  • Continued to inform Confidential business initiatives and advances what BT/BPM has to offer such as advisory Role or Full Role during any release PACCS and Project Application
  • Provided Project Management services in various combinations of the following: project initiation, efficiency review, life cycle management, resource management, risk management, change management, time and cost management analysis, major project in applications, networks, operations, and data warehousing
  • Updated Project Dashboard for leadership and deliver project Status and progress tracking across multiple teams checked the lists for outstanding issues that I should try to deal with, and reviewing the HIPPA process (to make sure that the Project manager, Change Manager, Configuration Manager, Quality manager, and Test Manager are following the HIPPA/FDA Process
  • Communicated with reviewers such as Project manager, Change Manager, Configuration Manager, Quality Manager, and Test Manager about the release process which includes drafting and editing the deployment schedule, incorporating them into an email to monitor progress, and informing the Review Board if a "Person with Project" seems to have an outstanding issue
  • Established deployment plan, setting all the necessary Testing plans, regression testing, QA Plan and compliance plans
  • Worked on various platforms such as Oracle Clinical, TMS, J2EE, SAP ERP and enterprise applications

Business Project Manager

Confidential, Middletown, CT

Responsibilities:

  • Lead a matrixed project team in executing assigned tasks and coordinating the efforts of internal and external project team members
  • Managed various function teams for working on acquisition and reengineering projects.
  • Maintained work according to acquisition best practices and ensured of business goals.
  • Coordinated with various teams and prepared schedule for projects, estimated budget and designed project goals.
  • Ensured compliance to project schedule and budget.
  • Identified project issues, prioritized requirements and ensured compliance to same and assisted in managing risk Provided weekly project Status to clients
  • Administered working of project plan and managed schedule for same.
  • Monitored changes made in schedule and budget and documented changes in change control process.
  • Assisted in improving project efficiency with help of various innovative ideas
  • Ensures that project team members complete tasks and deliverables on time and within budget, and that the project delivers promised business functionality
  • Develop, analyze and manage all key project governance documents, such as the Project Charter, Estimation Work plan, Communications Plan, Test Strategy Plan, Project Plan and Risk Mitigation Strategy
  • Create and participate in the weekly/monthly Status Meetings to discuss progress, issues, concern and provide needed recommendations to resolve issues
  • Submit weekly Status Reports that define progress, the problems encountered, and the issues that has been resolved on a continuous base throughout the life of the project Interface with QA Team and Release Management team in the migration applications process from mainframe to Web enablement environment also alert any Issue Escalation and Resolution process for the project
  • Create and Analyze the Project Scope/Functional Requirement Documents and have it reviewed and signed by the managers for each Project approved by following the APLC/HIPPA methodology
  • Manage the project budget, and reports project cost information in an accurate and timely manner Manage the effective utilization of resources assigned to the project team, and proactively communicates resource capacity
  • Coordinate with the utilization of subject matter experts regarding the business requirements to assist in the identification, validation, and resolution of business system needs
  • Ensure that the QA/Data Quality process is adequate to serve IM needs and standards
  • Review and evaluate the various documentations such as UAT doc, QA doc, Implementation doc for the purposes of supporting the needs of the SME’s who use the application on a day today basis.
  • Ensure that all participants have signed and checked of the sign off sheets
  • Ensure that the operation team has the proper and experience to successfully deploy each application that has been implemented
  • Participate in the rework/defects that was encountered during the testing phase for each application
  • Staff Managerial Responsibilities which includes supervision of a group of 10-15 technical staff members in order to meet department objectives
  • Develop a Quality plan for IM projects and enhancement activities
  • Act as the liaison between project team members, Program Manager and/or the Portfolio Manager to ensure that expectations and objectives are clearly understood by all parties, and to communicate project information including the status of deliverables, scope changes, and issues
  • Evaluate project activities, builds contingency plans, executes corrective action, and monitors issue resolution to mitigate risks such as scope and/or budget variances

Project Release Engineer

Confidential, Groton, CT

Responsibilities:

  • Direct one or more project teams simultaneously for each release scheduled to take place
  • Ensures that project team members complete tasks and deliverables on time and within budget, and that the project delivers promised business functionality
  • Develop, analyze and manage all key project governance documents, such as the release management plan, release management process, Communication plan, Backup plan, deployment schedule Risk Mitigation Strategy
  • Create and participate in the weekly/monthly Status Meetings to discuss progress, issues, concern and provide needed recommendations to resolve issues
  • Submit Project weekly Status Reports that define progress, the problems encountered, and the issues that has been resolved on a continuous base throughout the life of the project
  • Interface with QA Team and Release Management team in the migration applications process from mainframe to Web enablement environment, as well as handle applications that run under people Soft, Java Script, Unix environment, Oracle Clinical and TMS, J2EE, SAP ERP and enterprise applications
  • Also alert any Issue Escalation and Resolution process for the project checked the lists for outstanding issues that I should try to deal with, and reviewing the HIPPA process (to make sure that the Project manager, Change Manager, Configuration Manager, Quality manager, and Test Manager are following the HIPPA/FDA Process

Test Manager (QA)

Confidential, Laurel, MD

Responsibilities:

  • Communicate major milestones, identify potential project risks, provide continuing direction to the project team, and conduct regular status meetings to review project activities
  • Obtained feedback to assure that project efforts meet customer expectations for agreed upon schedule, cost and objectives
  • Involved in developing and implementing improved process for website/software development, including enhancing communication, documentation, and project management using the ITIL guidelines
  • Created new/modified existing templates for test plans, test cases, and test approach documentation in ITIL
  • Mentored team leads on software development lifecycle, issue tracking & resolution, project management, resource allocation, overall project organization
  • Documented and controlled production source code and source code
  • Defined, implement and support separate development, QA, integration, staging environments and develop processes to isolate conflicting activities
  • Defined and implement procedures for identification, control, status accounting, and audit for all software and hardware
  • Provided weekly project Status to clients
  • Maintained source code control system and direct all production software build and installation activities
  • Coordinated system build activities to ensure each system is documented - including all hardware components, OS versions, and application software versions
  • Reviewed and approved the UAT Docs, and audits of any application that is in the process of production Ensured that all participants have signed and checked of the sign off sheets
  • Performed periodic system audits on dev, QA & STG machines and production machines to ensure that only controlled versions of software reside on that equipment
  • Reviewed all tested application used within Dept of Treasury including SAP ERP and Crystal Report for the financial sector of payroll system and PeopleSoft HCM 6, 7
  • Work with Engineering and QA to in corporate automated testing into software build and deploy activities

Release Manager

Confidential, Laurel, MD

Responsibilities:

  • Work with Engineering and QA to in corporate automated testing into software build and deploy activities
  • Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure
  • Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and IT project deliverables
  • Created and implement a Project management plan doc., Release management plan and process, weekly status report, Change management plan and process doc, Configuration management plan and process with primary focus on ITIL methodology
  • Experienced in laying out the ITIL processes of technical principles, theories and concepts of the configuration management
  • Created the IDB/IO Lab RFD User Guide Doc primary focus on ITIL methodology
  • Created the IDB/IO Lab Unit Test Plan Doc primary focus on ITIL methodology
  • Created the IDB/IO Lab Functional Requirement Doc primary focus on ITIL methodology
  • Participated in the change management practices set by the government contract of Information Technology Infrastructure Library (ITIL) best practices
  • Selected and coordinate work with contractors throughout various phases of the project
  • Oversee performance of all project members, including contractors
  • Tracked all schedule, cost, functionality, and end-user expectations
  • Created Risk assessment and contingency plan for all aspects of the project
  • Reported weekly progress report to the Project Management Office
  • Installed Serena PVCS Tracker and Serena PVCS Version Manager to all developers, testers, business analyst and managers enabling them to have access for documentation purposes as well as the implementation of the project

Change/Configuration Manager

Confidential, Washington, DC

Responsibilities:

  • Implemented an industry standard "best practice" approach to their change, configuration and release management work by following the OSHA/CMMI Methodology
  • Constructed all change management, configuration management and release management plans, processes and procedures
  • Lead initial steps on introducing product licensing and purchase of PVCS Version Manager/Tracker, SQA Rational Suite, and Rad-view software
  • Updated weekly Release Notes for any changed Control Items
  • Established and maintained Software Configuration management manual
  • Established a team-accepted process for Configuration Control
  • Audited and oversee the team's use of the Configuration Control mechanism and the update delivery of weekly release notes
  • Administered Check in and checkout of all control items
  • Aided installation and support of Serena PVCS Version Manager/Tracker, SQA Rational Suite, Windows 2000 and Windows NT
  • Assisted in bug and defect tracking, as well as systems and module testing using Clear Case/ Clear quest tool
  • Installed and configure the Serena PVCS Version Manager/Tracker, SQA Rational Suite software on test systems
  • Designed implement, deploy, and document a build mechanism for multiple products across Windows NT and Windows 2000 that is maintainable, flexible, and extensible
  • Designed and manage software build environments that support multiple ongoing development efforts on Windows NT and Sun Solaris UNIX systems
  • Performed a wide range of system/network administration tasks, including but not limited to system management, configuration, backup, and recovery

Configuration Manager

Confidential, McLean, VA

Responsibilities:

  • Supervised and supported the testing team effort in completing the full system life
  • Wrote test cases and executed multiple users testing using the SQA Performance Studio
  • Wrote Test plans in documented word format using SQA Requisite Pro automated tool and the FRD/TRM document
  • Programmed script languages with much emphasis in VB and SQL languages
  • Wrote Scripts as well as create Use Cases using tools such as Test Studio
  • Proofed root cause analysis during problem recreation especially during ad hoc testing/regression testing
  • Used the automated SQA Rational Robot to create test scripts and Performance Studio to run virtual test scripts
  • Wrote and documented various debugs found during testing using Clear Quest tool
  • Performed system/integration testing written in J2EE, Web logic, Oracle, PSQL, and C++ language
  • Wrote test cases/test procedures and test plans to ensure for both Internet application and Client Server application are operable
  • Wrote and document various debugs found during testing using Clear Quest tool
  • Performed system/integration testing under Client server/J2EE, Web logic, applications

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