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Sr. Program It Configuration/release Manager Resume

VA

SUMMARY:

  • 15+ year’s technical/functional management & analysis experience across enterprise systems with extensive process design & implementation for commercial and federal government programs and projects.
  • Over 150 successful deployments to various production environments
  • Directs and develops plans for program/project teams to accomplishing viable measurements that are employable across the enterprise.
  • Identify and develop ways to mitigate risks/issues which directly impact principal program/project scopes, goals, mandates and objectives.
  • Develop workflows and identify projected business needs to deliver precise functional/technical specifications; including functional/technical hierarchy, workflow, business rules, interface design and definitions.

TECHNICAL SKILLS:

Business Intelligences: MicroStratey Analytics, Power BI

Cloud: SaaP, PaaS, IaaS, DaaS, EaaS

Reporting: MS Visio, Excel, Access, Power Point, Project, MS Project 2003, MS Project Web (SharePoint), Crystal Reports, TOAD, Enterprise Service Collaboration Portal (ESCP), Informix 4GL, ITTS, Sunflower, Diffdoc, AMIS

Lifecycle: Rational (SA)(RM/RRC)(CCM/RTC) & (QM/RQM), Mercury, Test Director, Quality Center, Rally, GitHub, JIRA, Team Foundation Server (TFS), Emprix, ADO.NET

UI/UX: Azure RP, Visual Interdev (ASP), Adobe Creative Suite6

Languages: C, Visual C#.NET, ASP.NET 2.0, Visual Basic, JAVA, VB, JAVA, J2EE, Visual J#.NET, HTML

Databases: Microsoft Dynamics Project (Great Plains) GP & (Customer Relational Management) CRM, Salesforce Dynamics, Oracle 8 - 9i-10g, NetSuite, Vantive

EXPERIENCE:

Confidential, VA

Sr. Program IT Configuration/Release Manager

Responsibilities:

  • Interface and communicate with Project Managers, Test Managers, Development Manager, IT Ops and the PMO daily.
  • Provide reporting as well as meeting updates to the Senior IT Management like the CIO and CTO as well as business management.
  • Own the Release Management lifecycle which includes scheduling, coordinating and the management of releases across the enterprise for multiple applications across various portfolios. The releases are inclusive to enhancements, defects, application updates, operating system patches, security improvements, hardware upgrades, across the Projects and Programs.
  • Provided tools, and services to help product management and project teams manage and deploy releases into production.
  • Responsible for implementing and managing release processes for code through development, test, and production environments.
  • Worked collaboratively with all participants in software development projects and is supportive of developers and testers as they set up their build dev/test environments.
  • Worked with IT management to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments.
  • Responsible for building and updating the IT Release Calendar in working closely with the IT release managers from different portfolios across IT and centralizing view of all releases.
  • Leads the effort of defining the IT strategic direction for release management tools for IT to ensure the process requirements of release management are built in.
  • Assist in managing projects and interdependencies to ensure milestone adherence to ensure the integrity of the release can be measured.
  • Forward Plan the release windows and cycles across a portfolio.
  • Manage risks and resolves issues that affect release scope, schedule and quality.
  • Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations.
  • Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates.
  • Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
  • Manage relationships and coordinate work between different teams at different locations.
  • Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
  • Produce Deployment, Run Books and Implementation Plans.
  • Weekly Release Reporting.
  • Communicate release details and schedules to the Business as required
  • Negotiate, plan and manage all release activities.
  • Work with release engineers to understand impacts of branches and code merges.
  • Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
  • Continually work towards making improvements in the release process.
  • Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
  • Participate in Change Advisory Board (CAB) meetings to discuss release scope and/or roadblocks
  • Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.
  • Researches new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs.
  • Support and track all Authorization to Operate (ATO)’s and supporting documentation (Nessus, WASA, Database, Penetration/Fortify Testing) for the approval and the continues monitoring requirements.
  • Coordinated with the EPMO CM team to finalized audited documentation to baseline Rational repositories.
  • Provide support to project teams in configuring and baselining project source steams.
  • Prepare configuration documentation and maintain Configuration Management database.
  • Maintain data quality, integrity and assist in implementing audit recommendations.
  • Maintained proper version control of source stream components.
  • Analyzed configuration issues and propose appropriate resolutions.

Confidential, VA

Sr. Project Manager /Sr. Delivery Manager

Responsibilities:

  • Responsible for facilitating the complete development lifecycle from inception to delivery for CRM/MS, CRM/HEC, CRM/HRC, CRM/UD-UDO & CRMe.
  • Employed Rational CCM to complete code reviews/code unit tests to validate SQA testing efforts
  • Employed MicroStratey Analytics to support enterprise business goals and strategic planning concerning financial, operational priorities and new strategic business opportunities.
  • Employed MicroStratey Analytics to support project measurements, performance metrics/models, milestones, roadmaps and data visualization.
  • Employed Platform as a Service (PaaS), Infrastructure as a Service (IaaS), System as a Service (SaaS), Data as a Service (DaaS) and Exchange as a service (EaaS) to migrate legacy systems to the cloud environment.
  • Documented and reported on activities status concerning projects; on a weekly and monthly circular status addressing impediments, issues, risks, & milestones.
  • Documented all milestones and developed release work for publication and user guides updates.
  • Facilitated weekly Stakeholder and Product Owner meetings to elaborate on current project status; addressing topics of discussions on Environmental, Developmental, Testing & Pilot roll-outs.
  • Developed mitigation strategies concerning Issues, Risks and Impediments that were found as well as projected concerns impacting future work.
  • Facilitated a weekly Field Alignment Call with the Super Users of the developed product to mitigate and concerns or issues and to document any defects that they may be experiencing.
  • Facilitated a daily defect triage meeting with Tier 2 support and the LOB for identified defects.
  • Set up and created the Agile Rational infrastructure for the projects source control in support of the VA’s VIP and STAT/DEA release compliance efforts.
  • Elicited all the lines of business (LOB) requirements both functional/technical.
  • Employed Agile methods to ensure that the requirements are developed, delivered and completed.
  • Facilitate standardization for the following projects’ concerning eliciting business requirements and creating and maintaining the business line’s backlog.
  • Planned and executed agile sprints from conception to deployment.
  • Created increment development plans in Rational concerning the sprints and builds in the CCM environment of Rational to support the projects development efforts.
  • Developed and wrote all Business Functional Epics, Sub-Epics and Business User Stories, wrote and developed all Technical Epics, Sub- Epics and Technical User Stories and ensured all technical supporting artifacts/business rules were linked to support the developers for each release.
  • Facilitated the elicitation of each LOB user story’s acceptance criteria to support User Acceptance Testing (UAT) efforts.
  • Wrote all the Technical user story’s acceptance criteria to support the Software Quality Assurance (SQA) testing efforts.
  • Identified and developed the development team velocity measurement metrics to support projected resource needs and future aligned work.
  • Employed the development teams level of effort (LOE) aligned weighted approved stories to future sprints to support the creating of future release plans.
  • Facilitated daily stand ups to support team unity and to ensure development plans are on track for delivery.
  • Facilitated sprint and release retrospectives to identify gaps and process improvement.
  • Developed and created the projects burn-down widget to support visibility throughout the team to track the teams’ velocity.
  • Developed and maintained the Scrum board in the release Collection located in Rational RM repository to support the visualization of work flow and the VA VIP & STAT/DEA compliance release efforts.
  • Facilitated all Risk/Issue Triage meetings and maintained all Risks & Issues in the Rational CCM environment.
  • Facilitated and maintained a Stakeholders Registry for all lines of business.
  • Facilitated and maintained a Communications/Action Registry for all lines of business.
  • Facilitated and maintained Master Project Plans for all LOB to support resourcing and development level-setting and identification of the LOB development critical path.
  • Facilitated backlog grooming sessions, discovery meetings & the strategic planning meetings with all lines of business.
  • Elicited & documented all lines of business (LOB) visions/impediments and needs; developed artifacts to support the identified goals and house them in Rational for alignment of future work.
  • Facilitated Stakeholders & Product Owner discovery meetings to capture the Business Visions and/or Business Problem Statement to translate into analytic measurements, Business Epics or documentation for Future requirements.
  • Interfacing daily with both internal and external Stakeholders and Product Owners to ensure successful validation and timely delivery of developed product.
  • Developed the application and portfolio roadmap; participate in the execution of the roadmap to include the enhancement/replacement of legacy/retirement of applications.
  • Provide technical inputs in support of the architectural assessments; architectural adherence for technologies within the team
  • Create high-level technical designs for moderate complexity projects and difficult maintenance efforts by analyzing and translating designs into requirements (business, functional, and nonfunctional) and systems architecture; create design documents and maintain design artifacts.
  • Conduct design reviews and monitor application design impacts between concurrent releases
  • Understand estimating process and help validate accuracy; help identify critical path across project teams
  • Develop and/or confirm detailed estimates for moderate complexity projects; monitors, documents and communicates the technical progress of the project
  • Work directly with the Development and the Quality Control teams in identifying root cause of complex risks and issues to development mitigation strategies for employment of lessons learned.
  • Identifies and recommends technical process improvements; develops and maintains complex technical process and application process flows
  • Facilitates opportunities to improve internal team processes or supported business's processes, products, or services
  • Rational SME over the following projects & business lines CGS, CXDW, EVSS, D2D, CRM HEC, CRM HRC, CRMe, CRM MS, CRM UDO/UD, Vets360 and the Voice project
  • Employ IBM Rational Team Concert (RTC), Rational Requirements Composer (RRC) and Rational Quality for traceability for end to end validity ensuring our RTM has been validated
  • Facilitate strategic plans to support and for the PMO’s projects’ release efforts concerning the VIP, STAT/DEA compliance process in the Rational Tool.
  • Performed analytical and evaluative work associated with program activities identifying the components of a viable solution.
  • Employed Agile Scrum work methods, practices, and procedures, and published an “Agile Scrum Guide” documenting on how to employ Agile Scrum methods into their team’s.
  • Ensure that the assigned system(s) are properly documented and linked to comply with the VA VIP and STAT/DEA compliances measurements.
  • Identify systems and technical constraints, potential technology risks, and document mitigation strategies for moderate complexity projects including the transition from PMAS (Waterfall method) to VIP (Agile method) management process.
  • Facilitated and maintained Master Project Plans for all team members in order to support level setting and identification of critical path.
  • Facilitated weekly status meetings to support the teams’ learning curves, impediments and resources needs.
  • Documented and reported on Teams weekly activities including travel reports and tasks
  • Facilitated team and retrospectives to support the VA’s mission
  • Developed a team hierarchy in which supports the teams’ status, issues, and immediate impediments can be filtered

Confidential

Business System Requirement Analyst/ Project Manager

Responsibilities:

  • Support an Enterprise Case Management (ECM) system and development
  • Work directly with the Stakeholders the gather and capture requirements and business rules, for the application development
  • Employ IBM System Architect (SA), Ration Team Concert (RTC), Rational Requirements Composer (RRC) and Rational Quality Manager (RQM) for traceability for end to end validity insuring our RTM has been validated
  • Work with developers, management, and stakeholders to clarify and refine requirements in an AGILE/Scrum environment.
  • Critical in the identification, escalation, and resolution of related risks and issues.
  • Design data interface, data migration, and data reconciliation procedures.
  • Define and analyze requirements for networked systems and components, including methodologies to integrate data and security technologies which interact and extend across both organizational and functional lines.
  • Ability to work with others in a team effort regarding techniques, methods, setup and development of integration technologies, including internal toolsets and partner configurations.
  • Ability to create Interface Control Documents (ICD) sufficient to define, describe and document the interface definition and design.
  • Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans in an Agile environment.
  • Facilitated in the Modernization, Development and Delivery (MDD) to SBSE Enterprise Case Management (ECM) Documentation Knowledge Transfer for the Return Review Program (RRP)
  • Identified, captured, reviewed and revised the high-level BPM to depict the major business processes to support the Capabilities and Program Requirements for RRP ILTE, RRP MLL, and RCM
  • Developed 17 draft Framework Capabilities that span all the RRP ILTE and RCM business processes
  • Developed a framework of 17 draft Capabilities for RRP and RRP Case Management, building on original Capabilities from TS1 and TS2, to cover all the planned functionality for RRP and RRP Case Management
  • Decomposed the Capabilities into Program Requirements
  • Used two methods to develop the draft Program Requirements: (1) summarized TS2 BPMs and process descriptions; and (2) allocated Capabilities across business processes

Confidential

Sr. Technical Requirements Analyst/ Project Manager

Responsibilities:

  • Supported two large software development team with the translation of business requirement into technical requirements for VistA FileMan and VBMS-Ratings.
  • Critical in the identification, escalation, and resolution of related risks and issues.
  • Work with developers, management, and stakeholders to clarify and refine requirements in an AGILE environment.
  • Work closely with Scrum teams to ensure customer requirements are finalized and properly documented.
  • Employ positive interaction with government business partners.
  • Supported all Sprints and defect resolution process.
  • Guide team development efforts towards successful project delivery
  • Provide technical leadership to teammates through coaching and mentorship.
  • Maintain high standards of software quality within the team by establishing good practices and habits.
  • Identify and encourage areas for growth and improvement within the team.
  • Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web and desktop based business applications built on Microsoft technologies.
  • Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.
  • Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
  • Design, develop, and unit test applications in accordance with established standards.
  • Participate in peer reviews of solution designs and related code.
  • Package and support deployment of releases.
  • Work with teammates in the migration of legacy applications to current Microsoft technologies.
  • Develop, refine, and tune integrations between applications.
  • Analyze and resolve technical and application problems.
  • Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties.
  • Adhere to high quality development principles while delivering solutions on time and on budget.
  • Provide third level support to business users.
  • Research and evaluate a variety of software products

Confidential

Development Lead /Requirements Analyst

Responsibilities:

  • Trained internal stockholders on OSHA compliance
  • Employed Microsoft Project for creation and tractability via deliverables and defects
  • Wrote and executed process improvements via OSHA and DOE requirement standards
  • Utilize business analytical & technical processes to successfully support business processes to enhance performance and productivity
  • Documented IT specific business rules & workflow
  • Documented and mapped SDLC including requirement development, unit testing, integration testing, user acceptance, data interfaces, QA deployment
  • Solved business and technical problems independently, creating innovative solutions to support team
  • Coordinate multiple projects using Microsoft Project to meet schedule and deadlines via requirement deliverables
  • Employed Crystal Reports, Lotus Notes, and SharePoint, to support all .Net applications
  • Wrote the .Net Conversion Plans and Disaster Recovery Plans for a COTS application that supported all departments within the company
  • Employed COTS application to capture data and generate deliverables via reporting and mapping
  • Ability to troubleshoot and solve complex problems related to data analysis and customization of application and GUI via stockholders’ request
  • Conducted and completed ended user compliance and of end-users via the applications GUI
  • Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans in an Agile environment.

Confidential

Business Analyst

Responsibilities:

  • Developed technical solutions to business problems, to advance company’s sales efforts.
  • Built a compelling business case tailored to technology maturity and the regulatory environment including stages of deployment
  • Develop a clear, capability driven regulatory case to drive efficiency, environmental and customer benefits, while minimizing rate impact.
  • Developed a program architecture that considers risk and industry maturity
  • Selected technologies for the long term and used pilots strategically for proven true capabilities, time required for system readiness and longer-term reliability
  • Maintained significant business focus on IT integration actives in three major areas: Project Management, Iterative Deployments, and Business Requirement design to support new process
  • Employ lean operation techniques to accelerate cost effective deployments
  • Set up cross-functional governance across all key business units including customer care, distribution operations, engineering, IT, supply chain and main stake holders
  • Identified, analyzed and documented all requirements; via stockholders and upper management requirements and employed the project level leads in fulfilling business needs.
  • Took lead role in; Assisting with the business case, planning and monitoring business objectives, eliciting requirements, requirements organization, translating and simplifying requirements, requirements management and communication, requirements analysis.
  • Employed requirements to drive the design or review of test cases, process change requests, and manage the project’s scope, acceptance, installation and deployment.
  • Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans in an Agile environment.

Confidential

Technical Business Analyst

Responsibilities:

  • Completed the Business Analytics, Project Management, Data Modeling, and Business Modeling
  • Applied technical and practical skills to manage and execute black-box tests, to evaluate the needs for software designing, development, and validation
  • Employed methodical investigation strategies to preform required analytics, and documentation of terms of business functions and processes
  • Identify and define requirements for the use of technology to improve any aspect of the processes, systems and quantification of the potential business benefits.
  • Created viable specifications and acceptable criteria in preparation for the conception of the construction of the data storage and the communication systems
  • Acted as the liaison between the client and Infrastructure Support Department (ISD), and reported all relative information and findings to the national, and regional departmental clients
  • Recommend technical solutions to improve business decision-making with a focus on the core systems, and the technology strategies with the business standards as a guide to improve the process
  • Conduct analysis of business issues and challenges
  • Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans in an Agile environment.
  • Tested web application to meet State of Virginia (SoVA) requirements and assure functional readiness of software based on ASP.NET 1.1 platform using VS.NET 2003 in C# and Oracle 10g
  • Document functional specifications, conversions, upgrades, graphical interfaces, reports, forms, and workflow
  • Translate business requirements into appropriate technical specifications
  • Work with end-users to define and execute test scenarios and ensure appropriate end user .
  • Perform other job-related duties and activities as requested

Confidential

Development Lead / Business Analyst

Responsibilities:

  • Involved in several business operations and assisted the company to attain cost-effective production with increased efficiency, quality, and end user acceptance
  • Performed several responsibilities such as finding new processes, determining gaps in existing processes
  • Implementing and development of new processes and testing procedures
  • Employed Microsoft Dynamics Project GP for projects accounting, and project planning
  • Trained clients and users on the Graphical User Interface (GUI) applications
  • Wrote implantation plans for application deployments
  • Wrote recovery plans via implantation plan
  • Supported Configuration Management (CM) on builds and deployments
  • Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans in an Agile environment.

Confidential

Software Test Manager/ Business Analyst

Responsibilities:

  • Developed test plans and cases for required levels of Quality Control testing including Integration, Regression and Performance Testing of Application and Database Modules
  • Wrote the .Net Conversion Plans and Disaster Recovery Plans for a COTS application that supported all departments within the company
  • Participated in developing new procedures regarding test processes and testing standards
  • Furnished test results, developed test activity reports and verified problem solving
  • Developed deliverables' such as process requirements Specifications and Design Documents
  • Performed gap analysis of existing test plan coverage using Requirements Documentation and Technical Specifications as a baseline
  • Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans in an Agile environment.

Confidential

Development Lead

Responsibilities:

  • Developed test plans and cases for required levels of Quality Control testing including Integration and Performance Testing of Application and Database Modules.
  • Supported upper management in the of staff and the conforming of a CMM3 and CMMI environment
  • Evaluated test results and developed recommendations regarding testing outputs.
  • Participated in developing new procedures regarding test processes and testing standards
  • Furnished test results, developed test activity reports and verified problem solving.
  • Developed Material and Documentation
  • Trained Client and Users on Graphical User Interface (GUI) application
  • Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans in an Agile environment.
  • Developed peer and annual review
  • Wrote Implantation Plan for application deployment
  • Wrote Recovery Plan via Implementation Plan
  • Support Configuration Management (CM) on builds deployments.
  • Support System Analyst and Developers on reformatting the design structure of the DHS, TSA application.
  • Employed Visual Source Safe for tracking documents, code and defects
  • Employed Visual Studio for Entity Relationship (ER) mapping of the database tables
  • Employed Visual Studio .NET to manage programming code in a .NET environment.
  • Document support for class 'properties' in C# environment
  • Integrating TSA’s application to an ASP.NET environment, employed architectural design to clean database and to justify table necessity.

Confidential

Software Quality Assurance Test Lead

Responsibilities:

  • Tested Department of web applications to meet FSA requirements and assure functional readiness of software based on ASP, JSP, and Oracle 9i
  • Employed Visual Basics to program Crystal Reports for detailed client reports
  • Developed test plans and cases for required levels of Quality Control testing including Integration, Regression and Performance Testing of Application and Database Modules
  • Evaluated test results and developed recommendations regarding testing outputs
  • Proposed new testing procedures for web §508 Compliance
  • Participated in developing new procedures regarding test processes and testing standards
  • Furnished test results, developed test activity reports and verified problem solving
  • Created automated scripts using Rational XDE Robot
  • Employed ClearQuest for bug tracking

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