Vice President, Operations Resume
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New York, NY
SUMMARY:
- Technology Program Management Project Leadership Technology Strategy IT Operations Management Cultivate and Develop Business Tools & Cutting Edge Technologies Facilitate Continuous Integration and Deliverables
- Performance - driven, strategic, and multi-faceted Director of Information Technology with 11+ years of experience in enterprise systems, business continuity, roadmap development, disaster recovery, conflict resolution, business operations management, Six Sigma methodologies, change management, team leadership, and cross-cultural communications.
- Demonstrate a proven track record of accomplishment in utilizing an entrepreneurial perspective to elevate business growth while actively devising strategic planning & analysis, identifying discrepancies to facilitate innovative IT solutions, and employing project management best practices.
CORE COMPETENCIES:
- Process & Performance Improvement
- Technical Support & Troubleshooting
- Risk Elimination & Disaster Recovery
- IT Solutions / Technology Integration
- Talent Development/ Human Capital
- Business Development & Continuity
- Training, Coaching & Development
- Project Management Best Practices
- Streamlined Business Operations
- Enterprise Systems / Automation
- Information Technology Insights
- Conflict Resolution & Mediation
- Business Tools Development
- Strategic Planning & Analysis
- Entrepreneurial Perspective
- Performance Evaluations
- Roadmap Development
- Six Sigma Methodology
- Vendor Management
- Change Management
- Cost Optimization
- Quality Assurance
PROFESSIONAL WORK HISTORY:
Vice President, Operations
Confidential, New York, NY
Responsibilities:
- Strategically manage all facets of account management for top-tier accounts while resolving difficult situations, handling complex conversations, and overseeing end-to-end vendor management requirements
- Thrive within a highly-challenging and fast-paced environment, offering remote technology support to generate streamlined operations while providing business process improvements and performing future technical analysis
- Effectively collaborate as a conduit and liaison with ownership, thus improving systems, processes, and operations
- Recognized for driving and executing operational excellence strategy, thus cultivating a value-driven culture
Director, Information Technology
Confidential, New York, NY
Responsibilities:
- Responsible for building the project management system and involved in patent filings while leading a team of (5) developers with the development of web and mobile user interfaces, database structure, and back-end designs
- Earned increased responsibilities and promotion based on a commitment to excellence and a strong work ethic
Director, Information Technology
Confidential, New York, NY
Responsibilities:
- Collaborated closely with senior directors, business development leaders, and project managers to improve performance and capabilities, which led to new business acquisition and customer retention & development
- Exhibited exceptional leadership skills in directing a diverse team of (13) personnel on a global-scale to achieve competitive advantages & differentiated solutions while following industry best practices
- Maintained full accountability regarding email migrations, migrating data to the cloud, and virtualizing (400+) physical servers while determining security requirements for computer systems and ensuring policy compliance
- Served as a main contributor for supporting year-over-year growth and business expansion while closely collaborating with large organizations including Google, Apple, Dell, Canon, Uber, and Harley-Davidson
- Expertly conceptualized, planned, designed, tested, and implemented multiple high-quality technology-based global projects encompassing VMware, Amazon AWS, OKTA, Office 365, Citrix ShareFile, and SCC
- Retooled project management system and elevated the organization as a global leader while sustaining IT infrastructure, security, and performance
- Directed and steered a high-performing, dynamic, and global team to complete projects on-time, with accuracy, and in alignment with requirements
- Successfully integrated new business into existing systems while exceeding expectations by delivering premium level services and innovative insights
IT Administrator
Confidential, New York, NY
Responsibilities:
- Established and sustained long-lasting relationships with multiple project management and business development teams while engaging in hardware & software installation, modification, repairing, and troubleshooting
- Facilitated value-added base level IT support to non-technical personnel across the organization while actively diagnosing, identifying, and resolving technical issues by utilizing a large variety of diagnostic tools
- Addressed multiple calls on a daily basis, utilizing excellent communication expertise while responding to customers’ technical inquiries and concerns in a timely, simplified, and understandable manner
- Selected by Sr. management to lead the full development of a cost effective customer content management system
- Delivered excellent telecommunication services for a variety of customers while resolving technical issues
General Manager
Confidential
Responsibilities:
- Collaborated with diverse teams across multiple departments and provided data-driven and technology-focused insights to resolve operating challenges
- Evaluated, measured, and improved various company-level KPIs
- Elevated business growth & profitability
Sr. Graphic Designer
Confidential
Responsibilities:
- Exhibited advanced capabilities in creating dynamic graphic design content such as animations, styled photos, and designs while managing challenging deadlines and implementing new techniques to speed-up the design process
- Offered creative direction & oversight on various graphic design projects by utilizing outstanding field knowledge
Owner, Product Manager
Confidential
Responsibilities:
- Showcased entrepreneurial mindset in launching a technical support company, providing exceptional technical assistance to multiple domestic and small business users regarding technology related issues
- Guided and monitored a team of developers with formulating a custom remote support technology enabling efficient & time-saving technical solutions
- Founded new company from inception and independently managed all facets of a newly started business venture