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Vice President, Operations Resume

New York, NY

SUMMARY:

  • Technology Program Management Project Leadership Technology Strategy IT Operations Management Cultivate and Develop Business Tools & Cutting Edge Technologies Facilitate Continuous Integration and Deliverables
  • Performance - driven, strategic, and multi-faceted Director of Information Technology with 11+ years of experience in enterprise systems, business continuity, roadmap development, disaster recovery, conflict resolution, business operations management, Six Sigma methodologies, change management, team leadership, and cross-cultural communications.
  • Demonstrate a proven track record of accomplishment in utilizing an entrepreneurial perspective to elevate business growth while actively devising strategic planning & analysis, identifying discrepancies to facilitate innovative IT solutions, and employing project management best practices.

CORE COMPETENCIES:

  • Process & Performance Improvement
  • Technical Support & Troubleshooting
  • Risk Elimination & Disaster Recovery
  • IT Solutions / Technology Integration
  • Talent Development/ Human Capital
  • Business Development & Continuity
  • Training, Coaching & Development
  • Project Management Best Practices
  • Streamlined Business Operations
  • Enterprise Systems / Automation
  • Information Technology Insights
  • Conflict Resolution & Mediation
  • Business Tools Development
  • Strategic Planning & Analysis
  • Entrepreneurial Perspective
  • Performance Evaluations
  • Roadmap Development
  • Six Sigma Methodology
  • Vendor Management
  • Change Management
  • Cost Optimization
  • Quality Assurance

PROFESSIONAL WORK HISTORY:

Vice President, Operations

Confidential, New York, NY

Responsibilities:

  • Strategically manage all facets of account management for top-tier accounts while resolving difficult situations, handling complex conversations, and overseeing end-to-end vendor management requirements
  • Thrive within a highly-challenging and fast-paced environment, offering remote technology support to generate streamlined operations while providing business process improvements and performing future technical analysis
  • Effectively collaborate as a conduit and liaison with ownership, thus improving systems, processes, and operations
  • Recognized for driving and executing operational excellence strategy, thus cultivating a value-driven culture

Director, Information Technology

Confidential, New York, NY

Responsibilities:

  • Responsible for building the project management system and involved in patent filings while leading a team of (5) developers with the development of web and mobile user interfaces, database structure, and back-end designs
  • Earned increased responsibilities and promotion based on a commitment to excellence and a strong work ethic

Director, Information Technology

Confidential, New York, NY

Responsibilities:

  • Collaborated closely with senior directors, business development leaders, and project managers to improve performance and capabilities, which led to new business acquisition and customer retention & development
  • Exhibited exceptional leadership skills in directing a diverse team of (13) personnel on a global-scale to achieve competitive advantages & differentiated solutions while following industry best practices
  • Maintained full accountability regarding email migrations, migrating data to the cloud, and virtualizing (400+) physical servers while determining security requirements for computer systems and ensuring policy compliance
  • Served as a main contributor for supporting year-over-year growth and business expansion while closely collaborating with large organizations including Google, Apple, Dell, Canon, Uber, and Harley-Davidson
  • Expertly conceptualized, planned, designed, tested, and implemented multiple high-quality technology-based global projects encompassing VMware, Amazon AWS, OKTA, Office 365, Citrix ShareFile, and SCC
  • Retooled project management system and elevated the organization as a global leader while sustaining IT infrastructure, security, and performance
  • Directed and steered a high-performing, dynamic, and global team to complete projects on-time, with accuracy, and in alignment with requirements
  • Successfully integrated new business into existing systems while exceeding expectations by delivering premium level services and innovative insights

IT Administrator

Confidential, New York, NY

Responsibilities:

  • Established and sustained long-lasting relationships with multiple project management and business development teams while engaging in hardware & software installation, modification, repairing, and troubleshooting
  • Facilitated value-added base level IT support to non-technical personnel across the organization while actively diagnosing, identifying, and resolving technical issues by utilizing a large variety of diagnostic tools
  • Addressed multiple calls on a daily basis, utilizing excellent communication expertise while responding to customers’ technical inquiries and concerns in a timely, simplified, and understandable manner
  • Selected by Sr. management to lead the full development of a cost effective customer content management system
  • Delivered excellent telecommunication services for a variety of customers while resolving technical issues

General Manager

Confidential

Responsibilities:

  • Collaborated with diverse teams across multiple departments and provided data-driven and technology-focused insights to resolve operating challenges
  • Evaluated, measured, and improved various company-level KPIs
  • Elevated business growth & profitability

Sr. Graphic Designer

Confidential

Responsibilities:

  • Exhibited advanced capabilities in creating dynamic graphic design content such as animations, styled photos, and designs while managing challenging deadlines and implementing new techniques to speed-up the design process
  • Offered creative direction & oversight on various graphic design projects by utilizing outstanding field knowledge

Owner, Product Manager

Confidential

Responsibilities:

  • Showcased entrepreneurial mindset in launching a technical support company, providing exceptional technical assistance to multiple domestic and small business users regarding technology related issues
  • Guided and monitored a team of developers with formulating a custom remote support technology enabling efficient & time-saving technical solutions
  • Founded new company from inception and independently managed all facets of a newly started business venture

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