Vice President, Operations Resume New York, NY - Hire IT People

SUMMARY:

Technology Program Management Project Leadership Technology Strategy IT Operations Management Cultivate and Develop Business Tools & Cutting Edge Technologies Facilitate Continuous Integration and Deliverables
Performance - driven, strategic, and multi-faceted Director of Information Technology with 11+ years of experience in enterprise systems, business continuity, roadmap development, disaster recovery, conflict resolution, business operations management, Six Sigma methodologies, change management, team leadership, and cross-cultural communications.
Demonstrate a proven track record of accomplishment in utilizing an entrepreneurial perspective to elevate business growth while actively devising strategic planning & analysis, identifying discrepancies to facilitate innovative IT solutions, and employing project management best practices.

CORE COMPETENCIES:

PROFESSIONAL WORK HISTORY:

Vice President, Operations

Confidential, New York, NY

Responsibilities:

Strategically manage all facets of account management for top-tier accounts while resolving difficult situations, handling complex conversations, and overseeing end-to-end vendor management requirements
Thrive within a highly-challenging and fast-paced environment, offering remote technology support to generate streamlined operations while providing business process improvements and performing future technical analysis
Effectively collaborate as a conduit and liaison with ownership, thus improving systems, processes, and operations
Recognized for driving and executing operational excellence strategy, thus cultivating a value-driven culture

Director, Information Technology

Confidential, New York, NY

Responsibilities:

Responsible for building the project management system and involved in patent filings while leading a team of (5) developers with the development of web and mobile user interfaces, database structure, and back-end designs
Earned increased responsibilities and promotion based on a commitment to excellence and a strong work ethic

Director, Information Technology

Confidential, New York, NY

Responsibilities:

Collaborated closely with senior directors, business development leaders, and project managers to improve performance and capabilities, which led to new business acquisition and customer retention & development
Exhibited exceptional leadership skills in directing a diverse team of (13) personnel on a global-scale to achieve competitive advantages & differentiated solutions while following industry best practices
Maintained full accountability regarding email migrations, migrating data to the cloud, and virtualizing (400+) physical servers while determining security requirements for computer systems and ensuring policy compliance
Served as a main contributor for supporting year-over-year growth and business expansion while closely collaborating with large organizations including Google, Apple, Dell, Canon, Uber, and Harley-Davidson
Expertly conceptualized, planned, designed, tested, and implemented multiple high-quality technology-based global projects encompassing VMware, Amazon AWS, OKTA, Office 365, Citrix ShareFile, and SCC
Retooled project management system and elevated the organization as a global leader while sustaining IT infrastructure, security, and performance
Directed and steered a high-performing, dynamic, and global team to complete projects on-time, with accuracy, and in alignment with requirements
Successfully integrated new business into existing systems while exceeding expectations by delivering premium level services and innovative insights

IT Administrator

Confidential, New York, NY

Responsibilities:

Established and sustained long-lasting relationships with multiple project management and business development teams while engaging in hardware & software installation, modification, repairing, and troubleshooting
Facilitated value-added base level IT support to non-technical personnel across the organization while actively diagnosing, identifying, and resolving technical issues by utilizing a large variety of diagnostic tools
Addressed multiple calls on a daily basis, utilizing excellent communication expertise while responding to customers’ technical inquiries and concerns in a timely, simplified, and understandable manner
Selected by Sr. management to lead the full development of a cost effective customer content management system
Delivered excellent telecommunication services for a variety of customers while resolving technical issues

General Manager

Confidential

Responsibilities:

Collaborated with diverse teams across multiple departments and provided data-driven and technology-focused insights to resolve operating challenges
Evaluated, measured, and improved various company-level KPIs
Elevated business growth & profitability

Sr. Graphic Designer

Confidential

Responsibilities:

Exhibited advanced capabilities in creating dynamic graphic design content such as animations, styled photos, and designs while managing challenging deadlines and implementing new techniques to speed-up the design process
Offered creative direction & oversight on various graphic design projects by utilizing outstanding field knowledge

Owner, Product Manager

Confidential

Responsibilities:

Showcased entrepreneurial mindset in launching a technical support company, providing exceptional technical assistance to multiple domestic and small business users regarding technology related issues
Guided and monitored a team of developers with formulating a custom remote support technology enabling efficient & time-saving technical solutions
Founded new company from inception and independently managed all facets of a newly started business venture