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Deputy Director Of Operations Resume

SUMMARY:

  • Seasoned Executive in city management, public administration, public safety, public works, water and sewer, engineering, procurement, contract compliance, human resources, benefits and budgeting.
  • Safety & Risk Mitigation Emergency Management and Preparedness
  • Fleet Management & Maintenance Public & Private Partnerships
  • Master Lease Financing Process Improvement Snow Program
  • Training & Development Operations & Capital Budget Administration Strategic Planning

PROFESSIONAL EXPERIENCE:

Confidential

Deputy Director of Operations

Responsibilities:

  • Oversee day to day operations of Solid Waste Management Administration, Fleet Management Administration, Parking Enforcement and Waste Diversion.
  • Work with managers and staff on operational issues and problem resolution to meet schedules and resident demands.
  • Work closely with the Director and Snow Commander on District snow plan and operations.

Confidential, Washington, DC

Deputy Director for Operations

Responsibilities:

  • Directed customer service unit, fielding all complaints and responding with resolution within 24 to 72 hours.
  • Monitor all aspects of safety and risk management programs, ranging from employment accidents/incidents, community relations activities involving constituents, stakeholders, and legislative/executive offices.
  • Monitor all functions involved in solid waste management, fleet maintenance, and parking services.
  • Second in line for organizational decisions and step in as Acting Director. Supervised 7 direct and 1400 indirect reports.
  • Pioneered first public - public partnership with Fleet Apprenticeship Program, a cooperative venture with Department of Employment Services, Public Works, and the Union, including a training agreement with local college for Confidential certified mechanics.
  • Introduced comprehensive process to collect and follow-up on accidents, incidents, and workplace violence disputes for disciplinary and corrective action.
  • Initiated an alternative work program with Fleet to standardize employee return-to-work experiences following injury, including individual claims review, re-assignment, or disability measures. Reduced emissions by implementing successful bio-diesel pilot program transitioning mid-and heavy-vehicles from unleaded to 20% bio-diesel fuels for six months of the year.
  • Worked with DC Murals Program manager to strategically displace graffiti at viable locations.

Confidential, Washington, DC

Procurement Director / Assistant General Manager

Responsibilities:

  • Saved agency $1.5+M annually on basis of expert contract negotiation of bio-solid use as fertilizer by local and regional farmers.
  • Won $ 200,000 federal grant for homeland security funds to identify vulnerabilities and risks, followed by initiating plans to improve safety and security of facilities. Spearheaded Vulnerability Analysis to research organizational risks and vulnerabilities across facilities and operations within the year following 9/11, by leading management team, safety, and engineering staff to mitigate risk through internal controls, security, and facility enhancements.
  • Increased employee performance implementing a gain-sharing program created by collaborating with a team of managers and union leaders to set savings measures, performance targets, and financial awards.
  • Earned multiple awards from Labor-Management Partnership Council and recognized by union employees and front-line managers as resource within the organization.

Confidential, Washington, DC

Deputy Director for Mission Support

Responsibilities:

  • Improved utilization of existing equipment increasing availability from 71% to 90% by implementing best practices in fleet operations, such as increasing delinquent collections to purchase equipment.
  • Increased on-time collection of same-day solid waste collection from 75% to 92% without increasing overtime by making truck maintenance/utilization more efficient.
  • Captured $5M in additional funds from the DC Control Board to purchase new equipment by developing effective justification and gained grants funds from city government and private agencies to improve city health and safety. Interacted with Confidential and Confidential .
  • Established first Clean City Program in DC that significantly improved neighborhoods through volunteer clean-up efforts, increased fines for nuisance properties, reduced illegal dumping, and innovative technology. Implemented Keep America Beautiful Clean City measurement index to monitor results and city cleanliness improvement efforts by all city departments.
  • Invited to serve on national panels such as ICMA, APWA, and NACE to present results of successful programs despite diminished resources. Made presentations on transportation policy and programs.

Confidential, Indianapolis, IN

Chief Financial Officer/Assistant Administrator

Responsibilities:

  • Compiled competitive bid process that permitted the City sanitation workers to retain jobs and save $15 million dollars on trash collection services over a 3 to 5-year period. Router productivity increased by 50%. Tripled division revenue in special accounts and lowered operating costs by 20% in two years.
  • Worked on successful managed competition efforts spearheaded by Mayor Confidential .
  • Project Manager for Activity Based Costing (ABC) initiative.
  • Worked on refinancing of debt service on the Resource Recovery Bonds and increased bond ratings to Confidential, saving the City $12.5 million over the life of the bonds.
  • Oversight of waste-to-energy plant.
  • Worked on city-wide performance management and costing projects; special assignments.
  • Responsible for audits/compliance, GAAP.

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