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Mulesoft/integration Architect Resume

Des Moines, IowA

SUMMARY:

International Business Consultant with twenty years of Strategic Consulting/IT DELIVERY experience assisting Fortune 500 clients in Big 4 Consultancy, Entertainment, Aerospace and Defense, Public Utility, Transportation, Automotive, Banking, Manufacturing, Government, Real Estate, Hospitality and Insurance industries meeting their targeted business objectives.

SOFT SKILLS:

  • Ability to quickly access situations and develops critical plan of action
  • Gains rapport quickly in challenging work environments
  • Utilizes strategic partnerships with IT partners to develop and implement the most cost effective solution
  • Strong Communication/Mediation Skills

TECHNICAL SKILLS:

Software Finance/Reporting: Longview Khalix(CPM), Hyperion HFM, SAP BPC Net Weaver 10, SAP FICO, JD Edwards, OBIEE R12, Cognos, Informatica, Essbase, SPLUNK, Oracle Financial Services, Tableau, SPLUNK, Black Knight, Informatica

Software CRM: SAP CRM, Siebel 6.3,7.5.,8.1, Salesforce.com Service and Sales Cloud, Salesforce Steelbrick CPQ, Economic Development, Salesforce.com e - Health

Software Ticketing: IPC, Netcool, Ess3, Ess4, Ess5, Ess6, Ess7, Ess8, Service Now, Remedy, Niku, Vantage, Star, SCCD

Software Mobile: Total Mobile, Apogee Interactive, Siebel Mobile

Software Telecom: Genesys 8.5.1 IVR, Work Force Management, Interactive Intelligence (ININ)

Software CM: Salsa, Client Letter, Documentum

Software MFG: SAP MII and MES, SCADA

Access and Identity MGMT: ITIM, ITAM, TDI, OAM, OIM, OID, OVD, Auth0, CA Siteminder, ADFS, LDAP,SAML

Methodologies: AGILE, Six Sigma, RUP, UML, Waterfall, Idef 0-5, ITIL

Middleware: ESB, SOA, ETL, REST, WSDL, SOAP, WEBSPHERE, MULESOFT 3.X, 4.1.4, Pentaho, TOGAF, Confidential API Gateway,CA7, ESI/IIB DATAPOWER,SFG,INFORMATICA, Hadoop

Portals: SAP Portal and IPRASE

Productivity Tools: PowerPoint, Rational Rose, MS Project, MS Office Suite MEGA, BluePrint.com

Databases: Oracle 8.1.7,9.1.2 and 11g SQL DB2, MDM, Big Data

Languages: JAVA, COBOL, C++, HTML, XML, PHP, VISUAL BASIC 4,5,6, Cold Fusion, Jelly

PROFESSIONAL EXPERIENCE:

Confidential, Des Moines, Iowa

Mulesoft/Integration Architect

Responsibilities:

  • Created Logical designs and Server build sheets depicting future state architecture
  • Presented Logical designs to EARB for new and existing applications consisting of internal infrastructure and cloud based initiatives.
  • Provided/wrote Enterprise architecture standards to evaluate new and business as usual applications to audit each application and ensure compliance.
  • Created templates for logical designs and build sheets to request servers in Service Now
  • Provided guidance for new company structure to determine ownership of mnemonics.
  • Defined, Organized and Cataloged 248 API’s for monetization
  • Participated in the selection of core systems to create a fluid solution supporting CO-Ops future state business objectives.
  • Created alerts for monitoring of servers and applications in Mulesoft
  • Conducted administration of Mulesoft for internal resources
  • Participated in planning sessions for API monetization, definition and strategic planning
  • Knowledge if EA Frameworks(TOGAF)
  • Provided Solution Estimation and planning.
  • Software Development experience with an understanding of a modern tech stack.
  • Experience with Product Implementation in Financial Services Domain

Environment: SQL, and Mongo databases, Salesforce, Mulesoft 4.1.4,RHEL and Windows Servers, NAS and SAN storage, Physical and Virtual Servers and Appliances, Visio, Service Now, Vendor Hosted Solution(Internal and External, F5, DataPower, ESI/IIB, oAuth and Ping, Anypoint Studio, Anypoint Platform

Confidential, Pittsburgh

Senior Enterprise Architect

Responsibilities:

  • Created new logical designs using COTS, External Vendor Hosted Solutions including Azure(cloud), Salesforce, Windows, RHEL and mainframe components, Informatica Power Exchange for the ETL platform, ESI IIB internal WS integrations, Blue Coat Proxy, F5’s for load balancing and Datapower SSIS/SSRS.
  • Integration of Avaya systems with other third-party non-Avaya adjuncts - Salesforce/Siebel, Call Recording, Workforce Optimization and other Confidential systems.
  • Created new platform for creating and sharing API’s for Confidential internal and external developers utilizing a set of datapower physical appliances
  • Created build sheets for new environments depicting server builds
  • Create Builds in Cruise and SVC Now /DEV(OPS)
  • Facilitate meetings with internal clients on multiple locations
  • Provided guidance to other team members to complete project artifacts
  • Ensured technology guidelines (AUDIT) are followed in accordance with agreed upon standards
  • Ensured business and technology are in alignment
  • Presented designs to internal team members
  • Build an API Specification using Anypoint Design Center and publish it onto Anypoint Exchange for consumption
  • Develop a Mule application that gets data from a MySQL Databse using Anypoint Studio
  • Deploy your local app on Cloudhub infrastructure and apply policies to it
  • Re-use your API to integrate with Salesforce and Slack using Flow Designer

Environment: Oracle, SQL, and Mongo databases, Salesforce, Mulesoft 4.1.4,RHEL and Windows Servers, NAS and SAN storage, Physical and Virtual Servers and Appliances, Visio, Service Now, Vendor Hosted Solution(Internal and External), SPLUNK, F5, DataPower, ESI/IIB, BlueCoat Proxy, BlackKnight, OIM, Siteminder and Active Directory SAP ERP, Informatica, Salesforce CPQ, SSIS,SSRS,Mulesoft 4.1.4, Genesys WFM Aspect WFM, Avaya, Siebel Workflow,Hadoop, Anypoint Studio, Anypoint Platform

Confidential

Technical Solutions Architect

Responsibilities:

  • Supported Confidential ’s strategic accounts for 20-30mm global initiates
  • Provide consultancy services across range of domains developing architecture artifacts depicting different technology platforms and architecture models specifically around the Contact Center focusing on IVR applications, Call Routing, Chat and GVP, Speech Recognition, Voice Biometrics and Genesys Applications.
  • Standardized business processes for Global Rollout of Genesys for Confidential
  • Integrated the following core capabilities: Genesys IVR, Gensys Telephony Bar,SFE(Contact Center) and Workforce Management(WFM)
  • Created architecture review document
  • Documented end to end business process flows identifying dead spots in the IVR and made corrective actions.
  • Designed and configured system to create single case for customer weather inbound call to chat, or chat to video or outbound call. There is seamless update to the case showing each customer touchpoint and interaction.
  • Successfully communicate technology concepts to both business and technology audience
  • Strong experience in digital platform transformation initiatives and omni-channel enablement of applications
  • Environment taking into account the regulatory, compliance, language requirements and technology constraints.
  • Strong experience working with procurement, vendors, stakeholders across multi geographical time zones to prepare RFP, scorecards and conducting vendor deep dive sessions for solution design.
  • Reviewed technical decisions and articulated pros/cons of technology options based on personal experience, industry knowledge and best practices
  • Conducted root cause analysis developed for application& infrastructure level performance and availability issues
  • Detailed understanding of non functional requirement at the application design/deployment level
  • Defined Content, Relationship, Access, Change Management and Processing for MDM
  • Ensured project was delivered on time and in budget according to clients needs to meet target business objectives

Environment: Genesys (on Premise), IVR, WFM, SFE(Desktop), ASPECT, Documentum, MDM, Avaya

Confidential

Technical Solutions Architect

Responsibilities:

  • Contribute to defining and documenting the Enterprise Architecture for reservation management system.
  • Created the high level conceptual logical and physical views
  • Documented processes and defined the services needed to support the business requirements across the Business and IT organization.
  • Translated business strategy into IT strategy and enterprise architecture deliverables.
  • Reviewed business requirements and created functional design documents for the enhancement of the current in-house systems supporting agents and external customers for self service
  • Create and maintain multi-level, multi-domain strategic business capability and architecture roadmaps, linking IT systems and services to the capabilities they enable in conjunction with WVO business stakeholders
  • Develop and ensure compliance with architecture principles and standards for the various systems and components based on enterprise strategies, architectures, and design patterns
  • Provided leadership to technical and functional working groups within the organization
  • Maintained services catalog consisting of API Gateway, Enterprise Mediation, Domain and Micro Services for enterprise architecture.
  • Collaborate and consult with architecture team architects to assure projects align with the target enterprise architecture
  • Managed the product development utilizing onshore/off shore resources.

Environment: TOGAF,Mega, BluePrint, SOA, ESB, MS Office, Documentum, Service Now, ESI IIB. Hadoop

Confidential

Integration Architect- Lead Architect

Responsibilities:

  • Support Confidential ’s US and EU based clients for dynamic automation of ticketing systems
  • Designed Shared Infrastructure for Confidential ’s Italian Accounts
  • Lead technical design, development and implementation of enterprise software development and delivery initiatives
  • Conduct analysis utilizing monitoring and event management tools to make recommendations to client concerning architectural approach.
  • Analyze incident, monitoring and other data to make logical deductions on courses of actions that will result in improvements
  • Facilitate discussions between technical and account contacts to understand the business needs driving the improved automation.
  • Designed automations utilizing the following ticketing systems: Service Now Helsinki, Geneva, Fuji and Eureka. Maximo Ess3,Ess4, Ess5, Ess6, Ess7, Ess8 Remedy and other similar systems.
  • Assisted users in the branding of their solution
  • Configured user groups and roles for SVC Now
  • Configured homepage for svc desk and self service users for SVC Now
  • Gathered requirements for creation of services catalog allowing for customers to order goods and services.
  • Conducted testing sessions and resolved issues to complete test cases
  • Work Collaboratively with Project Managers and technical directors to provision estimates, develop overall implementation solution plan, and lead development and integration efforts. Interfaces and coordinates tasks with onshore and offshore vendors and resources for delivery and support
  • Translate system requirements into software design documentation.
  • Leads development of formalized solution methodologies, software development standards and tools.
  • Recommends and integrates information technology with process improvement initiatives.
  • Executes all appropriate administrative and supervisory tasks related to the team including resource needs, assessment, hiring,, performance and merit review.
  • Recommend and deploy monitoring recommendations.
  • Work with multiple teams in matrix environment
  • Identify and prioritize of changes for continually improvement

Environment: IPC tools (e-ESM/Maximo/ISM/Remedy/ServiceCenter, DB2, SQL, Microsoft Windows / Windows Server, XML,Tivoli Enterprise Console/NetCool, SCCD, SOA, ServiceNow,ESI IIB

Confidential

Consultant/PM

Responsibilities:

  • Maintain and foster relationship with one of Confidential ’s Top 30 strategic Accounts.
  • Enhanced and optimized service functions to extend, consolidate and standardize business services and reduce costs.
  • Balanced roles, responsibilities and scale between Business Units, Geographies and Shared Services.
  • Solve complex problems and communicate solutions to all levels of the organization in a matrix reporting environment.
  • Worked collaboratively with client team leads to plan and deliver global business services model.
  • Mediate disputes between business groups on multiple geographical locations.
  • Manage multiple priorities and adjust to rapidly changing dynamic business environment
  • Install Longview Khalix application in development and production environments.
  • Maintained 10 instances<5 dev and 5 prod>of Longview Khalix application for Walt Disney theme parks and resorts including Hong Kong, Paris, Anaheim and Orlando
  • Maintain symbols, server rules and entities in the Longview KHALIX application including running restatements.
  • Create custom procedures to maintain account hierarchy.
  • Troubleshoot errors and propose solutions to complex hierarchy structures.
  • Resolve user incidents and release management related to the Longview Khalix application.
  • Act as a liaison between business and development to communicate status.
  • Create, track and close activities in HP Assignment Manager.
  • Participate in vendor transition.

Environment: Khalix 3.5.7, Longview 7 CPM, HP Assignment Manager, XP and Windows 7, Oracle 8.17 and 9.1.2, SAP BPC, MDM, Maestro

Confidential, Orlando, Florida

Technical Solutions Architect /SFDC Architect

Responsibilities:

  • Gathered Stakeholder requests, business and functional requirements to evaluate 3rd party vendor solutions to integrate into Confidential ’s IT infrastructure to provide a fluid solution to meet future business needs for the product development of a Mobile Solution utilizing the and Online Solutionfor In Home Audits for single, multi-family, commercial and water only. The Audit results would be matched to an Confidential Rebate and Recommendation. The audit results would then be sent via a web service to Salesforce.com from both solutions for target marketing campaigns.
  • Facilitated Assessment Workshops
  • Facilitated technical interviews
  • Analyzed info gathered thru JAD sessions
  • Acted as a Subject Matter Expert on the effective use of Salesforce.com Professional Edition.
  • Procured Salesforce.com on behalf of Confidential for Marketing and Commercial Accounts
  • Create Users, Config Roles, Configure Security, Customize Views, Normalize and Import CSV files, Configure Campaigns, Create Dashboards and Train users for diverse groups within Confidential
  • Procured 25 licenses for Marketing and Commercial Accounts
  • Installed and configured contacts, contracts and accounts for CONEW and MCCR
  • Developed Customized dashboards for each department
  • Developed schedule and conducted sessions on the effective use of Salesforce.com
  • Integrated web services for Total Mobile and Apogee to send conservation data to Salesforce.com directly
  • Created project plans utilizing MS Project to create tasks, assign resources, manage timelines and budget of 1.2 million for the for mentioned projects
  • Facilitated discussions to guide team through as-is documentation and to-be design of processes, related organization/role design and enabling technologies.
  • Developed requirement definition for operational reports, service level agreements, and process KPI's.
  • Managed organizational transition, knowledge transfer, process re-engineering efforts
  • Develop detailed work plans, direct project teams, deliver status, meet deadlines, manage to budget, meet or exceed quality standards
  • Manage projects from inception through successful transition to the end user
  • Orchestrated the RFP process for the procurement of the solution
  • Utilized iterative development technique, allowing for the applications to be utilized sooner increasing the return on investment and easing the adoption of the application.
  • Constructed, Business, Functional and Technical design specifications along with high level conceptual and logical views for Mobile Solution for In Home Audits, Salesforce CRM, Genesis Media Bar for Omni Channel Enablement for integration into Confidential ’s IT architecture.
  • Ensure technical designs are forward-looking to envision potential future requirements and business needs thus ensuring solutions are flexible and extensible.
  • Conduct detailed conversations with Team Engineers to validate tech and functional requirements and propose work arounds.
  • Design Complex call flows for Smart Scripts for intelligent routing.
  • Document advanced features for Toll free numbers(TFN’s).
  • Planned, lead and managed a portfolio of IT Business Solution projects (Total Mobile, Apogee and Salesforce, Genesis, Access and Identity Management) to ensure goals and objectives of each project are accomplished within prescribed time frames and budgets.
  • Implemented BYOD Policy data storage policies, connectivity policies, device protection policies, feature control policies, application control policies, and audit logging of activity policies.
  • Managed both internal development teams and external integration partners to align project objectives, define discrete team deliverables, and ensure project milestones are achieved with high quality.
  • Mediated disputes between business units and to resolve disputes.
  • Develop resources strategies, allocating resources, tools and specialized support as necessary to ensure commitments are met.
  • Ensure appropriate and detailed project work plans are in place for all projects. Regularly review progress to ensure that projects are on schedule and within budget.
  • Provide direction to project leaders and integrate project activities with other IT functions such as data security, network operations, etc. to ensure successful project implementation.
  • Work closely with key stakeholders and other project team members to ensure that functional requirements and technical design specifications are prioritized, detailed and complete.
  • Created Access and Identity Management solution utilizing the following Oracle Suite of Products: OAM for access, OIM for provisioning, OID for Password Sync and OVD for the mirroring of all ACLS in one source.
  • Managed vendor relationships

Environment: Oracle, Confidential, CA, Req Pro, OIM, Total Mobile,Apogee, .Net4, J2EE, CORBA, Apogee, Cloud Computing, Salesforce.com, APEX, Visual Force, App Exchange, Saas, IaaS, PaaS, Service Now, MDM, Genesis IVR

Confidential, Sunrise, Florida

OBIEE/ Solutions Architect

Responsibilities:

  • Developed business services operating models including functions such as finance, HR, IT, sales & marketing and legal.
  • Presented shared service strategy and value proposition to the C level executives and VP’s from finance, HR, IT, and operations.
  • Re-engineered business processes in a Shared Services operating model
  • Worked collaboratively with team lead counterpart to plan and deliver shared services solutions
  • Reviewed as-is documentation with team and to-be design of processes, related organization/role design matched to the enabling technology stack
  • Guide team through requirement definition for operational reports, service level agreements, and process KPI's.
  • Developed detailed work plans, directed project teams, communicated deliver status that exceeded quality standards
  • Facilitated team discussions that guided team through problem definition, issue identification and work plan development using problem solving principles and past experience
  • Manage multiple priorities and adjust to rapidly changing business environment
  • Create high level conceptual view documenting all systems that support business units and map the dependencies between systems.
  • Develop implementation road map depicting dependencies of projects to create a sequence diagram of projects with timelines for resource management.
  • Elicit business and functional requirements from Stakeholders including reporting requirements for reporting utilizing OBIEE and MSBI.
  • Create system diagrams, functional design specifications and database model depicting extensions.
  • Document and created the following attribute and traceability matrixes: business requirements traced to functional requirements, functional requirements to business rules, Business Requirements to development are maintained and in budget
  • Conduct detailed conversations with System Engineers to validate tech and functional requirements.
  • Design Complex call center work flows for Smart Scripts for routing of calls.
  • Document advanced features for Toll free numbers(TFN’s).
  • Recommend cost cutting strategies to provide savings to meet companies long term financial objectives for the project.
  • Resolve vendor/contractor issues.
  • Create/Manage IT road map.
  • Identified desperate sources from which to collect descriptions of entities. Transformed and normalized data and adapted descriptions to conform to standard formats and data domains, making it possible to remove duplicate instances of any entity result in an organizational MDM repository.

Environment: Oracle EBS R12.1, Req Pro, Hyperion, Pentaho, Salesforce.com SVC Cloud, ECM Portal, ESP Portal, Star Mark Portal, HMS, Image NOW, AVAYA, NICE, Nuance, SaaS, IaaS, SSIS, SSAS,MSBI, Service Now,Mulesoft 3.x

Confidential, Orlando, Florida

Solutions Architect/Product Engineer Manager

Responsibilities:

  • Create high level solution designs for product development for autoenrollment of Medicaid and Medicare program enrollment
  • Enhancement of an application that provides the capability to deliver specialty medications to soldiers in the field for the Department of Defense.
  • Lead effort to upgrade system created for the DoD to move from paper process to electronic EMR/EHR. The system was created to deliver specialized pharmaceuticals to soldiers in the field.
  • Constructed Solution Definition Document, IT Governance, Timeline, Executive Summary and Fragment Estimates for diverse project schema.
  • Orchestrated project events between multiple international and local resources to ensure project is delivered on time, in budget and according to solution specs
  • Managed multiple project initiatives in MS project that utilized the AGILE methodology.
  • Ensured that the project plan is in alignment with project vision and roadmaps to support the business needs and objectives agreed upon by the PMO and Leader of Strategy and Business Development.
  • Leverage the project management process to ensure successful project delivery
  • Partnered with Tech engineers to ensure feasibility of proposed solutions
  • Act as the primary IT integration point of contact and interface to the Program/Project Manager and Functional Effort Leaders throughout the integration process
  • Ensure all systems are ICD 10 compliant
  • Ensure systems comply with HIPAA Standards for the following EDI Transactions 837(Claims Processing),834(Benefits Enrollment),820(Payment Instructions)

Environment: Oracle, Confidential, CA, Req Pro, OIM, Siebel CRM 8.0,.Net4,J2EE, ICD -10, AGILE, EDI Transactions 837(Claims Processing),834(Benefits Enrollment),820(Payment Instructions), EMR,HER, MDM

Confidential, Jacksonville, Florida

Solutions Architect IT Delivery

Responsibilities:

  • Facilitated high level requirements and design sessions to create the conceptual view depicting all of the business units and systems that support their activities.
  • Constructed Business, Functional and Technical design specifications along with high level conceptual and logical views for Mobile, Project Scheduling, Capacity Planning, BI Reporting and User Provisioning utilizing OIM. This project was for the product development of a mobile solution that would integrate with the current NARS system to provide information on activities performed by contractors in the field.
  • Created touch point models depicting how the new solution will be integrated into the current infrastructure.
  • Implemented BYOD Policy data storage policies, connectivity policies, device protection policies, feature control policies, application control policies, and audit logging of activity policies.
  • Conducted analysis and provided guidance to purchases on software to meet the business needs for Capacity Planning, Finance and ReportingERP, Rational Rose Enterprise Edition.
  • Designed strategy and process improvement roadmap for I.T. infrastructure transformation projects.
  • Presented IT solutions at C level executives.
  • Created functional design specification for SAP BPC consolidation of various companies in Confidential .
  • Managed Project Plans for diverse portfolio of projects moving Confidential into the mobile space.
  • Allocated resources to tasks, managed timelines and budget of 4mm.
  • Communicated project status weekly to C level executives.
  • Worked with SAP BPC Team to Gather Business requirements, Create “ As is and “To be” State Conduct Architecture review, Create Environment, Create Dimensions and Properties, Set up data manager packages, logic scripts, document business rules and reporting requirements.
  • Facilitated discussions for SAP BPC hierarchy structures Nodes and Leafs.

Environment: JAVA, Req Pro, HP Quality Center, OBIEE R12 HR, FICO,CRM, Confidential -ILOG, Cognos,OIM, LDAP, SAP BPC Netweaver 10, RUP

Confidential, Tucson, Arizona

Solutions Architect IT delivery

Responsibilities:

  • Conducted analysis of determining systems needed to achieve end state objectives.
  • Created current state diagram and future state conceptual view depicting new systems to add to the IT arsenal to meet the functional requirements with all data being stored in the MDM.
  • Utilized OAM to grant access to applications on Shop Floor. This would be integrated with Oracle SOD to ensure that the person performing the task is certified to perform that role in compliance with the overarching governance policies.
  • Developed strategy to mitigate risk of user gaining access to applications not in user profile utilizing SAP GRC 10. Effectively moving the shop floor from a bottom up to top down approach for access control and process control.

Environment: SAP Portal, SOA, Oracle ESB, Portal, ITAR, EAR, SAP MII, PRISM, APEX, SCADA, SAP MES, SAP BPC, SAP GRC 10.0

Confidential, Orlando, Florida

Solutions Architect-PM IT Delivery

Responsibilities:

  • Gathered the business and technical requirements for diverse projects for Confidential toll collection.
  • Conduct stream design reviews to ensure compliance with target architecture.
  • Utilized JAD sessions to elicit requirements from diverse business stakeholders and created RFP for purchase of off the shelf solution to meet business needs.
  • Created SRS, Use Cases, testing and material for applications and PCI (Payment Card Industry) compliance.
  • Constructed traceability matrixes, project plan and communication doc.
  • Managed project contractor resource budget, timelines and deliverables.
  • Documented complex business rules and their interrelated dependencies.
  • Managed 9 developers to construct reconciliation reports and enhancements to existing applications ensuring the development met the documented business needs before being integrated into SOA.
  • Facilitated daily status report meetings for senior management reporting project status, issues, and project risks.
  • Completed change requests to be submitted to the business for approval following the predefined change control process.
  • Work with team leads to resolve risk issues to mitigate the risk of date slippage increasing the ROI by deploying the systems on schedule and on budget.
  • Conduct detailed conversations with System Engineers to validate business, functional and technical requirements.
  • Documented complex call center work flows for Smart Scripts for routing of calls.
  • Created FDD detailing advanced features for (TFN’s).

Environment: Java, DOORS, ORACLE 11i, Harvest, SOA, Oracle ESB, Portal, PCI,AGILE, SCRUM, Stellant/UCM v 7.2.1, Oracle Access and Identity, Oracle Federation, OBIEE 10.1.3.2, MS Office Power Point and Excel.

Confidential, Orlando, Florida

Siebel Business Analyst- Solutions Consultant

Responsibilities:

  • Faciltated JAD sessions to construct Functional Design specifications utilized to configure Siebel to support an organization that manages campaign effectiveness for direct marketing efforts for Multi National Charities.
  • Developed Integration Diagrams and Plans for SSO, Stellent, Client Letter.
  • Resolved client vendor issues to keep calm waters, in a highly charged political environment.
  • Conduct detailed conversations with Solution Engineers to validate tech and functional requirements.
  • Design Complex call center work flows for Smart Scripts for routing of calls
  • Facilitated conversations with AT&T area SME’s to document the advanced features for Toll free numbers(TFN’s).

Environment: Siebel, Stellent v 7.2.1, Client Letter, Web Services. The following components were utilized in Siebel, campaigns, contacts, Siebel Smart Scripts, Activity Templates, Service Requests, Products, Order Management, OBIEE

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