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Consulting It Manager Resume

SUMMARY:

An accomplished, results - driven Information Technology professional with demonstrated success managing full lifecycle development projects. Solid experience with commercial and government contract consulting. Expertise in Technical Support Services, Software Development, IT Resource Management, Process Design, Project Planning and Customer Relationship Management. Unique combination of skills through both direct and matrix management. Multi-year experience managing offshore development. Applied experience in traditional Waterfall as well as Agile Scrum methodologies.

EXPERTISE AREA:

  • Project Management
  • Team Building/Leadership
  • Offshore/Onshore
  • Process Improvement
  • Portfolio Management
  • Resource Management
  • Vendor Management
  • Customer Relationships
  • Technical Support

PROFESSIONAL EXPERIENCE:

Consulting IT Manager

Confidential

Responsibilities:

  • Managed multiple infrastructure and software development projects through the complete lifecycle from requirements to close-out.
  • Led dedicated and matrix teams from various IT/Business areas; developed LOEs, managed resource allocation, budgeting and schedules for multiple concurrent projects.
  • Managed 6 junior PMs
  • Worked with external vendors and oversaw contract fulfillment
  • Adhered to strict methodology and audit controls
  • Managed a mixed team of 40+ in-house and vendor staff
  • Facilitated all hardware procurement internal processes
  • Led a team of PMs and Analysts within a structured PMO office to develop and plan Failover and Enterprise Continuity Testing
  • Managed a portfolio of projects to transition non-core IT functions such as VOIP, Mobile Transition to BYOD, VDI & Webex.
  • Managed implementation of continuous integration principles and tools (Jenkins) and built automated “deployment pipelines”
  • Led “containerization” conversion projects for legacy applications using Red Hat’s OpenShift platform
  • Developed internal team to lead feasibility analysis of Amazon Web Services adoption

Confidential

IT Manager

Responsibilities:

  • Managed a 23-person Java Development Team
  • Collaborated with the PMO to understand project scope, technical expertise needs and provided development resources to support project implementations
  • Promoted team building and collaboration
  • Increased team job satisfaction by promoting cross clear career advancement guidelines, and performance evaluation goals
  • Reduced risk associated with “single point of failure” in relation to specific application expertise by promoting cross and movement across applications
  • Led recruitment efforts with Confidential ’s vendors
  • Developed meaningful metrics for measuring the performance of Confidential ’s outsourcing vendors
  • Collaborated with business partners in forward planning and platform re-engineering

Confidential

IT Manager

Responsibilities:

  • Responsible for overall project execution for a portfolio of projects under specific Strategic Initiatives
  • Work with business/IT PMOs to structure processes and tools that increase project execution quality and limit post-production operational incidents
  • Support and coach project teams on best practices for management, communication, planning and risk management
  • Audit project teams for adherence to enterprise SDLC mandates

Confidential

IT Manager

Responsibilities:

  • Drove project execution from initiation to implementation utilizing PMI best practices
  • Managed a team of 11 off-shore and 4 on-shore developers in addition to BSAs and Tech Support, ensuring workload allocation and scheduling risks were properly addressed
  • Aggressively managed a portfolio of concurrent projects balancing business needs and prioritization through effective stakeholder interactions
  • Led a $3.7 million project establishing an enterprise-wide SharePoint platform to be used by 15000 employees, consolidating disparate systems inherited from the merger of two banking institutions
  • Managed an enterprise level CMS effort, facilitating the development of necessary business processes to allow business ownership of content creation for web/social and customer facing portals, thus freeing IT resources and improving time-to-market
  • Led infrastructure projects including D Confidential Center and Disaster Recovery build-outs
  • Navigated an extremely complicated IT organization in constant reorganization ensuring the integrity of project teams and continuity of implementations
  • Managed risk and compliance with very strict enterprise security standards

Confidential, Washington, DC

IT Manager

Responsibilities:

  • Improved business process alignment between product development management and IT project management by integrating the product development lifecycle with the standard PMO lifecycle, thus reducing coordination bottlenecks and improving project transition between the groups
  • Provided expertise in establishing a Business PMO to institute defined processes during the concept and initiation phases of new projects, introducing deliverables such as business cases and scope documents, assisting with ROI analysis, portfolio management and prioritization
  • Instituted the use of Agile methodology in select projects demonstrating the benefits over the traditional waterfall processes already in place

Confidential

IT Manager

Responsibilities:

  • Led the Business and IT teams through need analysis and scope definition
  • Collaborated with Enterprise PMO to recruit and build the PM Execution team
  • Collaborated closely with external parties and vendors (BCBS, HP, Confidential )

Confidential, Tyson’s Corner, VA

IT Manager

Responsibilities:

  • Managed projects across various product lines helping demonstrate the feasibility of an IT-wide PMO model
  • Led the completion of the largest client-facing company project in 2005 worth well over $1M. The success of that project was used extensively by Client Services during the contract renewal negotiations with that client, which led to a new 3-year contact at the end of 2005
  • Assumed leadership of a “d Confidential enhancement” program integrating travel and financial transactions, working primarily with European and Asian clients

Confidential, McLean, VA

IT Manager

Responsibilities:

  • Completed a major conversion of all physical infrastructure hosting on-line banking applications
  • Laid the foundation for various platform migration and server consolidation projects that resulted in Run-the-Engine cost reduction of $1.4M
  • Managed various medium cross-platform E-Commerce projects that produced efficiency gains and provided better utilization of hardware and human recourses in that space
  • Led Internet Development projects for on-line banking applications

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