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Director, Supply/demand Balance Resume

Richmond, VA


Experienced and effective leader with extensive supply chain and quality management expertise. Proven ability to improve business processes by executing strategic initiatives. Skilled in operations management, cost analysis, productivity improvement, and and development. Adept in management strategies that optimize efficiency and operational effectiveness.


  • Supply chain management Operations planning Process improvement
  • Quality systems (ISO) ERP systems Project management


Confidential, Richmond, VA

Director, Supply/Demand Balance


  • Managed demand and supply planning processes, to balance supply and demand at asset and business unit levels; communicated business plan updates in executive meetings
  • Coordinated S&OP processes across sales, operations, and executive stakeholders, for efficient monthly update to operating plans
  • Demonstrated expertise and communication skills in process diagnostics and improvement projects with multiple divisions across the company

Manager, Material Master Data Team



  • Managed processes to create, compile, and manage data in enterprise systems
  • Mentored coordinators with tools and process documentation, to improve process performance
  • Coordinated process flows to maintain and improve service delivery among manufacturing, logistics, and customer service stakeholders

Site Lead



  • Managed internal audits across management and functional areas, covering sourcing, logistics, customer service, production planning, inventory management
  • Edited process documentation, division Quality manual, and preventive and corrective actions
  • Served as Management representative for Sr. Leadership facing external audits
  • Led customer satisfaction teams, focused on order fulfillment, logistics, continual improvement, and effectiveness of preventive and corrective actions
  • Implemented cost metrics for $25M monthly spend; verified savings results across categories
  • Implemented order fulfillment metrics; verified and interpreted data from Enterprise database
  • Taught supply chain and quality management workshops to stakeholders across the division and company; developed for multiple divisions and operating sites
  • Delivered workshops to increase ISO program awareness; stakeholders’ understanding improved from 2.5 to 4.5, on a scale of 5.0, using a classroom survey of 50 participants

Confidential, Chicago, IL

Manager, Demand / Supply Management


  • Modeled demand, supply, and capacity balance, in paperboard mill manufacturing system
  • Managed order fulfillment metrics and reporting, with cost reduction and optimization projects
  • Coordinated logistics service improvements, with demand, supply and inventory planning

Confidential, Atlanta, GA

Production Planner and Senior Customer Service Representative


  • Process owner for Demand Planning, Production Planning, MRP, Master Data, and Sales and Operations Planning, for ERP implementation projects (Enterprise Resource Planning, SAP)
  • Supported domestic and export logistics for warehouses, cross docking, and ocean port terminals, auditing inventory accuracy, improving operations and customer focus
  • Forest land and timber management consulting services for private landowners
  • Wrote land management stewardship plans for private landowners
  • Managed bookkeeping, cost analysis, and productivity improvements for small business

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