SUMMARY:

Rated as a top performer, I am effective at maintaining and enhancing team cohesion, productivity and morale. I have strong skills in root cause analysis and translating technical issues into language which is understandable to non - technical people. I have expert experience in technical issue resolution, software quality assurance, application support, incident management and development in both production and non-production environments covering several technologies .

AREAS OF EXPERTISE:

• Database Administration
• Network Analysis/Configuration
• Capacity Planning
• Architecture Engineering
• Change Control/ITSM
• Life Cycle Management
• System Administration
• Risk Management
• Security Management
• Storage Management
• Performance Analysis
• Web Server/Application
• HA/DR Administration
• Programming/Coding/Scripting
• Document Imaging
• Process Development
• Job Scheduling
• Project management

TECHNICAL EXPERTISE:

HARDWARE: IBM, EMC, SOLARIS, INTEL, CISCO, HITACHI, HP, DELL

STORAGE: SAN, NAS, VTL

OPERATING SYSTEMS, APPLICATION SERVERS: AIX, Solaris, Linux, Windows, WebSphere, Tomcat, JBOSS, Apache, IBM IHS, IIS

DATABASES: DB2, Oracle, Sybase, MySQL, MSSQL

APPLICATIONS: IBM CMOD, PEGA PRPC, P8 Filenet, Various Internal JAVA Apps.

SCRIPTING/CODE/LANGUAGES: Unix Script (BASH,KORN), PERL, JAVA (J2EE), SQL, XML, C++, Python, PHP, HTML

SOFTWARE AND TOOLS: AIM, SLAB, HP Service Center (Peregrine), ISQL, TOAD,CA ITPAM, EPV

BEST PRACTICES: Agile/Lean, Jira and Scrum, ITIL, ITSM

SCHEDULING: Control-M, Autosys, Cron

APPLICATION INTERFACE SOFTWARE: Valicert, NDM, SFTP, FTP, SOAP, JDBC,ODBC, IBML, QPID, MQ, Kofax, TSM

MONTORING SOFTWARE: Big Brother, Wily, Splunk, Opnet, Tivoli, Nmon, Netcool, Geneos, WebSpid

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Solutions Consultant

Responsibilities:

• Provided solutions for service Delivery with the Service Now SAAS cloud solutions. Performed system administration, User Administration, Work Flow and case management, import sets, update sets.
• Technical lead on high-profile projects to design and implement a comprehensive ITIL Asset and Change management system.
• Performed Linux and Windows System administration,
• Designed and architected a secure Network configuration with REST API calls to facilitate Business functionality and automation.

Confidential, Houston, TX

Production Management

Responsibilities:

• Performed investigative analysis on daily application issues, reaching a final resolution and provided a development plan for final resolution.
• Responsible for managing overall change process for 20+ production applications deployed over APAC, EMEA and AMER.
• Coordinated HADR events and performed to a sustained level on all three regions.
• Provided documentation of applications and infrastructure and operational procedures.
• Provided environmental setup and development in various areas.
• Developed scripts (Perl, Shell and SQL).
• Drove and completed automation releases using AIM and SLAB.
• Develop, Coordinate and performed change procedures for major enterprise releases using ITSM management for multiple applications.
• Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for the Front Office / Middle Office and Back office applications.
• Supported applications for end to end trade lifecycle including algorithmic trading, trade execution and booking, market data, derivatives risk management .

Confidential, Houston, TX

Production Management Document Image Archive Lead

Responsibilities:

• Worked with a team of professionals to monitor, detect and resolve L2 / L3 incidences impacting any of the business critical applications in Enterprise Content Management. Using an ITIL framework, HP Peregrine incidence management, knowledge base, asset inventory, RACI engagement process, and problem management to continually improved service delivery. Each environment required the highest levels of reliability, availability, and performance.
• Technical Project management role in the design and implementation of multiple Enterprise Applications with critical business function. The applications built on distributed and cloud technologies supported over 100K customers.
• A subject matter expert (SME) for ITSM management for multiple applications, including change deployments, incident and problem management, and monitoring (using Tivoli, Reveille, and Splunk).
• Managed all disaster recovery and business resiliency testing for image services LOB, with proven successful simulated and actual disaster recovery experience.
• Project management role including planning, execution, monitoring controls, senior management updates, escalation procedure, minimizing scope changes, updating documentation and closing.
• Reviewing and implementing current security and risk compliance with all applications.
• Supported Content Management as a cloud solution utilizing WebSphere, J2EE, and ReST to provide Content management as a service (SAAS) both internally and to external clients.
• Installed and configured applications (DB2, TSM, OnDemand) with enterprise change control and automated deployment.
• Worked closely with IBM development resources to build out one of highest performing Archive at the time. Including database, server, and storage metric validations.
• Developed scripts (Perl, Shell and SQL).

Confidential, Houston, TX

Production Management Pega Application Support Lead

Responsibilities:

• Developed strong partnerships and communication channels with the businesses, AD, Plan and other team members.
• Translated production issues into technical defects and worked on defect management.
• Managed production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners.
• Engaged with project teams through the project life cycle, more towards go-live to ensure successful delivery.
• Defined standards and processes for incident resolution.
• Creation and maintenance of production support run docs for each application.
• Managing incident ticket queues to respond and independently resolve application and environmental issues to maintain 99% MTTR rating and high customer satisfaction.
• Mentoring more junior team members raising them to SME.
• Support of capacity planning and application monitoring initiatives on Solaris servers and Oracle databases.
• Developed and implemented disaster recovery plans and procedures for mission critical applications for the PEGA suite.
• Managed high priority incidents and triage meetings while providing technical and non-technical communications to senior management and customers respectively.
• Developed incident resolution documents and application run-books thereby increasing team’s knowledge base.
• Contributed significantly to application designs thereby improving maintainability and supportability.
• Performed load, stress, and capacity tests in order to analyze business critical applications and eliminate potential performance issues that may cause service disruptions and missed SLAs.
• Diagnosed, mitigated and resolved application performance, software and user issues, reducing customer and financial impacts both internally and externally.
• Actively engaged in Root Cause Analysis thereby resolving issues with a quick turn-around.
• Performed technical reviews and proof-of-concept for testing and monitoring tools then provided recommendation to senior management in order to make an informed decision.
• Communicated application performance and production readiness results to senior management and business stakeholders.

Confidential, Houston, TX

Senior Associate and Business Analyst

Responsibilities:

• Played an integral role in ensuring quality implementation of all application layer changes as well as configuration of user-acceptance testing (UAT) and production environments as part of change management process.
• Conducted s to new internal and external employees regarding effective software development and product development life cycle.
• Guarantee high-quality applications while meeting performance requirements, in coordination with Business Analyst, Architecture, and Development teams.
• Render full support with root cause analysis activities by gathering and reviewing test and production data.
• Outline capacity management work plans and resources.
• Work collaboratively with project leadership in order to properly integrate capacity management activities and resources into overall project plan and schedule.
• Implement performance test scripts and record defects to determine actual results and expected results differences, while providing solutions, as necessary.
• Ascertain anomalies as well as recommend and execute appropriate solutions for application portfolio issues concerning application and server access.
• Maintain active involvement in audit preparation activities in order to address potential audit problems.
• Obtain knowledge on role-based access requirements, while offering solutions for business requirements

Confidential, Houston, TX

Production Management Document Image Archive Lead

Responsibilities:

• Worked with a team of professionals to monitor, detect and resolve L2 / L3 incidences impacting any of the business critical applications in Enterprise Content Management. Using an ITIL framework, HP Peregrine incidence management, knowledge base, asset inventory, RACI engagement process, and problem management to continually improved service delivery. Each environment required the highest levels of reliability, availability, and performance for the largest Bank by asset in the US.
• Technical Project management role in the design and implementation of multiple Enterprise Applications with critical business function. The applications built on distributed and cloud technologies supported over 100K customers, for a 2.6 Trillion Dollar fortune 25 company.
• A subject matter expert (SME) for ITSM management for multiple applications, including change deployments, incident and problem management, and monitoring (using Tivoli, Reveille, and Splunk).
• Managed all disaster recovery and business resiliency testing for image services LOB, with proven successful simulated and actual disaster recovery experience.
• Project management role including planning, execution, monitoring controls, senior management updates, escalation procedure, minimizing scope changes, updating documentation and closing.
• Reviewing and implementing current security and risk compliance with all applications.
• Supported Content Management as a cloud solution utilizing WebSphere, J2EE, and ReST to provide Content management as a service (SAAS) both internally and to external clients.
• Installed and configured applications (DB2, TSM, OnDemand) with enterprise change control and automated deployment.
• Worked closely with IBM development resources to build out one of highest performing Archive at the time. Including database, server, and storage metric validations.
• Developed scripts (Perl, Shell and SQL).