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Process Improvement Analyst Resume

Bridgeview, IllinoiS


Experienced HRIS Analyst - focused on supporting organization’s HR Processes, Tools and Metrics - is seeking employment in a role that offers opportunity to leverage the experiences, skills and knowledge


  • Business Configuration
  • Personnel Admin (PA)
  • Position Management
  • Org Management (OM)
  • Utilities & Tools
  • Benefits
  • Performance/Goals Management
  • Onboarding (ONB)
  • Templates Settings
  • Admin Activities
  • Configure RBP
  • HyperFind Queries
  • MyGenie - Quick Find
  • SetUps - Org Setup/Pay Policies
  • Ad hoc Reporting (SAP/SFSF)
  • Query SQ01 Reporting (SAP)
  • ORD Reporting (SFSF)
  • Perf/Goals Management Reports (SFSF)
  • Dashboard 2.0 (SFSF)
  • Kronos 7.0 Reports (Pay Codes)
  • MS Word, MS Access, MS Excel (Validations & Pivots), MS Power Point, MS Visio Diagrams, MS Project


Confidential, Bridgeview, Illinois

Process Improvement Analyst


  • Supporting system related initiatives for HR/Payroll related areas. SAP HCM (OM/PA/Reports), Kronos (Time & Attendance) and Ceridian Dayforce
  • Kronos:
  • Granted Access to Kronos WF Central
  • Run Monthly Manhour Reports
  • Supported Kronos using Kronos Tools and Utilities
  • SAP HCM:
  • Point of Contact for SAP HCM 6.0 Process Issues;
  • Run SAP Custom Reports/Standard Reports;
  • Maintain Org Management;
  • Provide Support to Personnel Admin Process;
  • Trouble shoot data issues; performed audits and data cleansing; monitor data integration into Ceridian/Dayforce to ensure successful completion;
  • Clean data and recommend changes to SAP HR processes;
  • Develop, maintain and document SAP HCM training materials
  • Conduct end-user training on new capabilities and functionality
  • Ceridian-Dayforce:
  • Liaise between payroll project stakeholders and IT to develop Interface in SAP that generates HR file feeding into Dayforce;
  • Perform as HR Admin resource Ceridian/Dayforce;
  • Perform data analysis and data migration per Ceridian Dayforce Templates;

Confidential, Tampa, FL

HRIS Analyst


  • Provided system admin functions/knowledge of SuccessFactors in Employee Central mass changes, data loads, and table maintenance ;
  • Performed SAP/SF Position Management
  • Performed admin support for SAP/SuccessFactors Onboarding module
  • Assisted with Confidential Global SuccessFactors EC implementations
  • Member of the HRIS team serving as a point of contact for the admin and maintenance of HR SuccessFactors EC Module; wrote ad hoc queries for the execution of tasks.
  • Trouble shoot data issues; performed audits and data cleansing or validation extensively using excel tools and utilities
  • Performed data analysis and data conversion (data migration) per SF Templates
  • ORD Reporting to extract Ultipro employee data, then transformed and loaded same employee into SFSF templates as a preliminary step to migrating employee into SFSF

Confidential, Hoffman Estate, Illinois

HR Data and Reporting Analyst


  • Built, maintained and distributed HR Reports (ad-hoc & ORD) from SuccessFactors EC and ADP Reporting, supporting all levels of corporate management;
  • Identified data quality issues and partnered with HRIS application teams and HR Business Partners to make data changes and process improvements;
  • Collaborated with subject matter expert to improve overall operational performance and insight;
  • Created and documented training materials and conducted training to HR associates;
  • Responsible for reporting automation, data validation, and developing and improving datasets and analytical tools

Confidential, Illinois

SAP HRIS Business Analyst/SuccessFactors Sys Admin/BrassRing Sys Admin


  • Performed activities related to implementing Success Factors modules: Goals and Performance Management, Employee Central/Recruitment, and Onboarding modules.
  • Supported data migration activities including but not limited to data cleansing, data creation, data conversion, issue resolution, and data validation;
  • Scheduled cadence meetings to conduct pre-implementation system knowledge awareness to HR business area detailing the new capabilities and responded to questions.
  • Collaborated with business users in the discovery meetings to identify and define business requirements and documented the AS-IS business processes and workflows using MS. Visio to clearly indicate cross functional activities; Participated in project team meeting involving all stakeholders - leadership, business area, IT, and implementation partners to discuss the future state of the recruiting and onboarding system as well as the goals and performance systems.
  • Gathered requirements and documented the AS IS processes; Conducted pre-implementation system knowledge awareness training to HR community detailing new capabilities and answered questions. Consulted with HR business area on system process related issues and made recommendations for better utilization of the new technology to solve issues.
  • Created/reviewed test plans to ensure functional requirements of the business units were met, wrote use cases; created/reviewed/documented test plans and test scripts for Users Acceptance Test; Managed and collaborated with the UAT team helping to give clarity on specific test requirements.
  • Troubleshoot issues and close-out issues.

HR Business Process Analyst



  • Collaborated with HR IT functional area to integrate HR data into BizX system. Identified and created HR data work stream in SAP HCM that meet all integration process points and this work stream served as input into HR-IT and IT B2B (interface) support team processes;
  • Monitored API calls into Success Factor (BizX) system for successful calls and possible bad calls;
  • Expertly used “OData API” calls to request and review batch calls and XML documents; determined and documented “issues and causes” and resolution(s).

Success Factors System Admin



  • Reviewed nightly scheduled Confidential results for possible data integration error and fix; Created Success Factors support tickets for Success Factors engineer attention and help;
  • Created or maintained annual Success Factors Goals and Performance forms; created new route maps; created test scripts for UAT tests and launched forms; In Goals/Performance Forms actual forms process issues, used PROXY to trouble-shoot and fix forms issue;
  • Created test groups and assigned system rights to modules for successful access to BizX home page and drop-down list to perform UAT test on forms; Created and documented end-user (manager; employee; HR) training materials for Performance and Goal Management and provided guidance to the field HR team on using BizX tools;
  • Created/executed Success Factors Ad hoc Queries and ORD Reports; created/maintained dashboards v2.0 maintaining Role Based Permissions and Role Based Permission Groups to ensure the security is not breached;
  • Leveraged BizX transaction “OData API” to view XML document results for the data integration process;
  • Supported SF including updates to configurations tables, security roles and notification
  • Developed, maintained and documented training materials
  • Conducted end-user training on new capabilities or changed system functionality.

HR Business Analyst/Report & Data Specialist



  • Actively supported “Hire to Retire” transactional business processes for the global HR community; collaborated with SAP HR IT security to develop new security access; managed multiple HRIS applications and trouble shoot process errors and HR data issues;
  • Collaborated with HR IT providing workbook for system enhancement, developed and documented test scripts;
  • Leveraged reporting tools in SAP HCM. Analyzed and Interpreted HR data and presented data in meaningful and visual ways; utilized SAP Business Object platform and generated reports and charts; acted as liaison between HR, managers, users and IT teams
  • Identified data quality issues and certified the accuracy of reporting for managerial, regulatory, and ad hoc requests
  • Developed, maintained and improved reporting tools and metrics.
  • Made recommendations specific to testing and reporting data infrastructure and process

Confidential, Latrobe, PA

SAP HR Functional Analyst


  • Provided trouble shooting support on HR Business System;
  • Liaised with HR to gather and translate business requirements into system configurations;
  • Communicated issues and resolutions while providing appropriate level of support;
  • Configured and performed various test scenarios in HR sub modules: Payroll (HR-PY), Personnel Admin (HR-PA), Benefits (HR-BN), Time & Attendance (HR-PT), HR-Comp Management and Interfaces;

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