SUMMARY:

• Translated business objectives and requirements into requirement specifications and Use Cases, process flows, screen flows, and user interfaces in Pega Designer Studio
• With the expertise in the Smart dispute Framework and PRPC rules, analyze code (Flows, Activities, Properties, When rules, decision, request/response, Agents, BIX etc).with the help of Live UI Tracer, Clipboard, remote tracing, Pega Performance Analyzer, and Pega DBTrace feature to support production and to define solutions.
• Achieved solutions and provided technical leadership with the expertise in PRPC architecture, tools, and frameworks. System Management (Pega SMA) tool for agents scheduling and monitoring.
• Unit testing done by preparing Unit test case, Unit Test Suite for all rules via Pega Unit test framework.
• Web service integration done with SOAP Connectors and Services.
• Synching regular fix for Pega engine and periodic updates from Associations to keep the application compliant with current regulations via Pega SR’s.
• Annual Upgrade of Pega versions based on recent product launch for the PRPC and Smart Dispute version
• Implemented Pega OOTB reports and customized reports to business need.
• Delegated rules to Business need for real time updates in production.
• Conduct DCO on Pega Express - application business requirement capture with Product owner and LSA.
• Conducted Joint Application Development (JAD) and feasibility studies with all Subject Matter Experts (SMEs)
• Interact with and communicate Business objectives, requirements and specifications to architects, development managers, product managers, testers, and other stakeholders (conduct Demo’s and User training).
• Work with Development Managers, Program Managers, and Architects in scoping and sizing of projects.
• Work with Business owners to transform business requirements into Epics and decompose further to features and stories (with due diligence on Impact analysis, Feasibility analysis)
• Perform Backlog prioritization, Story writing with detailed acceptance criteria, grooming and pointing on multiple Scrum board for multiple Scrum teams.
• Proactive in identifying future system opportunities and enhancements.
• Well versed in SDLC methodologies like Agile (Scrum), Rapid Application Development (RAD), Linear Sequential Model (Waterfall), and Rational Unified Process (RUP)
• Prepared Business Requirement Documents (BRD), Impact Matrices (IM), Functional Specifications (FS/FRD) or User Stories, Request for Proposals (RFP) and Service Level Agreements (SLA). Documented User Manuals
• Created and maintained Requirements Traceability Matrix (RTM). Prepared System Requirement Specs (SRS)
• Prepared process flow using UML, use cases, sequence diagrams, class diagrams, activity diagrams using MS-Visio and Rational Rose. Working knowledge in Business Process Modeling (BPM) documenting the As-Is and To-Be workflows, with due Gap and Risk/Cause-Effect analysis
• Work with core delivery team (business and technical managers) on design, development, modification, and implementation of digital wallet applications via projects on Software Application Development, Technical Infrastructure, and Platform Hardening from inception till delivery
• Contribute critically in transitioning from waterfall to Agile (Scrum) methodology and via a transformation journey through incremental levels of Agile Maturity
• Liaise with Product Owner and other business partners to gather requirements at sprint and release level, maintain Product Backlog (Book of Work), and pave way for translating all requirements into functional and technical specifications for benefit of scrum team
• Conduct User Story Refinement sessions periodically to determine feature/effort estimates (relative via Fibonacci model) and assist team in identifying the possible iterations required
• Conduct Sprint Planning and contributed towards Capacity Planning vs. Scope Forecast for team per sprint. Take ownership in every Scrum call to follow through iterations and thereby measure Velocity
• Drive all scrum ceremonies for the team (Daily Stand-ups, Backlog Refinement, Sprint Planning, Sprint Review/Demo and Retrospective) to implement standard working discipline
• Represent the team(s) at Scrum of Scrums to report impediments at program or portfolio level for escalation and work towards resolving them in a timely manner
• Work with internal and external teams (incl. cross-partnering / support teams, third-party vendors) to solve problems / impediments, and mentor team on systemic agility related to Scrum process and Development/Testing practices
• Engage stakeholders, contributors and technical resources to analyze user needs and resource limitations
• Partner with Dev and QA leads to uphold the integrity of the platform and promote best practices for platform maintenance and development
• Utilize project coordination expertise and tools such as JIRA and MS-Project to support upstream and downstream teams throughout SDLC
• Interface with project teams (particularly project managers, product managers & BA’s) to make sure that stories and other project deliverables to the platform team adhere to the required quality benchmark and meet the timelines too
• Recommend governance model on best practices during all Sprint Reviews and Retrospectives, and track actions via improvement experiments throughout the Agile SDLC life cycle
• Present KPIs, operational metrics via custom dashboards for Business Management reviews, Burn-down reports / Scrum board reports for Technology Management Reviews
• Act as an advocate for the platform & the platform team and escalate their issues (focus on Sprints and project delivery)
• Lead all initiatives towards readiness for Production implementation and Manage Release Rollout in its entirety
• Design solution: Created technical spec for the Stories/Functional spec. Conducted review and design approval in pear and cross LOB tech leads review meetings.
• UI/UX: Develop Interfaces and provide technical support on implementation using VC++ and .Net.
• Service and implementation layer implemented with strong OOPs design pattern.
• Implemented Microservices and toggles for fast independent development, easy deployment and maintenance.
• Middleware: Designed and developed webservices with SOAP/REST data transfer, business rule engine API’s and Database connectivity in Java.
• Batch: Designed and developed auto scheduling batches in Java and C++ to business need.
• CI/CD: Branching code base in Git/Subversion, Development, Reviews, automate build, testing, Splunk monitoring and production deployment. Performed end-end automation via Jenkins.
• Testing Cycle: Created, managed test plans, and test cases throughout Unit, Functional and Regression phases
• Used SOAP UI for validations with Junit tests for coverage results.
• Defect Management: Administered defect reporting and tracking practices along with the tools deployed
• Data Warehousing: Did DB analysis to extract, transform, and load / integrate critical data (ETL process)
• Worked on Data Analysis/Mining and Reporting techniques in Excel (VLOOKUP, Macros, Pivot Tables, …)
• Extensive experience in on-site vs. offshore team management. Led Dev, BA and QA teams in the project
• Developed Knowledge Development work plan to train Developers, BAs, QAs, and end users globally
• Exceptional time management, communication, and interpersonal skills.
• Detailed-oriented with ability to multi-task.

SKILL MATRIX:

Solution Expertise: BPM, MicroServices Architecture, SOA, Feature Toggle, DDD, Open API, OOD

Software Skills: C,C++,VC++, ASP.NET, VB.NET, C#, JAVA,VB, Pega 7.4 - Smart disputes, Java (REST, SOAP XML, JMS, Spring, Hibernate), Jenkins (Apache/Tomcat), SVN, Bit Bucket, FRS (Maven), ARM / AIM, DevTest (LISA), Selenium-Cucumber, Crucible, ITSM, TIBCO, Microsoft SharePoint Designer, Oracle, Microsoft SQL Server, MS-Project, MS-Visio, MS-Office suite (MS-Word, MS-Excel and MS-PowerPoint), JIRA / Confluence (with Grasshopper & Agile add-ons), Informatica PowerCenter, Crystal Reports, MS-Visual SourceSafe, XML Editor

SDLC Methodologies: Agile, Waterfall

EXPERIENCE SUMMARY:

Confidential, Delaware

Pega System and Business Solution Architect

Responsibilities:

• Create a work case capturing details required for efficient assignment and working to serve customer.
• Assign cases based on priority, entitlements, SLAs and escalate as required.
• Provide workflows for fraud claim or dispute, all through the life cycle
• Integrate systems for business from tracking till resolution of cases.

Confidential, Delaware, USA

Tech Lead

Responsibilities:

• Create a work case capturing details required for efficient assignment and working to serve customer.
• Assign cases based on priority, entitlements, SLAs and escalate as required.
• Provide workflows for fraud claim or dispute, all through the life cycle
• Integrate systems for business from tracking till resolution of cases.