We provide IT Staff Augmentation Services!

Customer Experience Solution Architect Resume

SUMMARY:

  • Senior executive, over 20 years of experience, that applies well developed consulting skills and functional knowledge in the development and implementation of Industry Driven digital and multi - channel strategies and transformations.
  • To achieve the goals, I leverage various frameworks and methodologies within Digital domain, as well as the knowledge of industries telecommunications, banking, government and retail and market trends.
  • As a solution architect, I interpret the results from multiple project components and translate these findings into clear and compelling recommendations and solutions. I do work closely with all line of business team to generate practical solutions and ensure IT teams assume the ownership required for successful implementation.
  • Digital solutions: multichannel commerce and digital marketing
  • Good understanding: cloud computing, SaaS, big data, analytics, internet-of-things (m2m), mobile apps;
  • BPM: process design, data modeling and workflow implementation using Oracle Fusion Middleware;
  • Exposure to Enterprise Architecture frameworks (TOGAF, Zachmann) and telco industry standards (eTOM);
  • Technical knowledge Web/Mobile Application Development, Semantic Web Basis, Big Data Architecture, Blockchain;
  • Good understanding of business process and technologies of ERP, BI, BRMS, CRM, Billing;
  • Overall knowledge of infrastructure: performance and monitoring tools, database management, application life cycle;
  • Training capabilities: from, worked as senior college teacher for subjects Brazilian Financial Market (BFIS) and Pricing Methodologies on Graduate School of Business at Universidade Paulista (night shift).
  • Startup experience (company, subsidiary, department) and entrepreneurship;
  • IDIOMS: Proficiency in English;
  • Business proficiency in Spanish;

PROFESSIONAL EXPERIENCE:

Customer eXperience Solution Architect

Confidential

Responsibilities:

  • Focus on designing and delivering customer experience solutions (CMS, ecommerce, digital marketing, FED and any other required technology) on the cloud as web and/or mobile app.
  • Senior architect responsible to propose offerings to customers as well as program management to deliver them: blockchain & IoT, AI for ecommerce.
  • Broad technology coverage: SAP Hybris Commerce, other Commerce platforms (Magento, Oracle, IBM, SFCC), SAP Hybris Marketing, other Digital Marketing platforms .
  • Worked in Confidential Brazil from .
  • Main projects: commerce deployment and digital architecture consulting.

Cross-Industry Solution Architect

Confidential

Responsibilities:

  • In between full-time employee positions, working under contract basis as an independent consultant providing sales strategy, business management, marketing knowledge, solution architect and sales in Brazil on CPG, Utilities, Telecom, Financial Services and Government markets.
  • Main contractors of C3 Informatica
  • Training instructor on Oracle Fusions technologies: BPM, SOA, WebCenter, WebCenter Portal, WebLogic, ATG.

Ecommerce Enterprise Sales Manager

Confidential

Responsibilities:

  • Sales of e-commerce platform (SaaS) for large customers: financial (insurance, brokers, banks), retailers and telecom.
  • Offering Confidential solutions in Customer Engagement focusing on multichannel commerce (Omni Channel).
Product Manager

Confidential

Responsibilities:

  • Business development on eCommerce initiatives as mentor of solutions based on Confidential Software platform integrated with anti-fraud solution, logistics operation, payment gateway, ecommerce ERP Backoffice, digital marketing services and pricing tools.
  • Leader on ecommerce projects on retailers. Leader on projects of SOA, BPM, Content Management and Portals using Oracle technologies on several industries.
  • Leader on infrastructure consulting services for application servers (Oracle, JBoss, etc.), SOA, BPM, etc., on several industries.

Product Manager

Confidential

Responsibilities:

  • Solution architect/head for banking, financing, insurance and securities vertical.
  • Responsible for offering banking solutions (GRC, mobile banking, multichannel app, treasury/investment banking) using application integration (SOA, EAI), BPM, DW/BI, FED (html, java), etc.
  • Technology Partners: Oracle, FICO, Calypso, etc.
  • During 3 years on this position increases revenues over 100% Confidential .
  • New solution developed for Anti-Fraud Omnichannel Management.
  • Worked with sales teams for Brazilian and international market, mainly as a product marketing manager for international telecom market.

Hire Now