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Expert Application Engineer - Siebel Crm Resume

PROFILE SUMMARY:

  • Dynamic,versatile Software Consultant overall 17 years of exposure across Design,Development,Implementing and Managing projects in ERP and CRM packaged applications.
  • Adept at phases of the Software Development Life Cycle including Requirement Analysis, Design & Construction, Testing, Implementation, UAT & Production Deployment.Exposure to functional domains like Life Sciences, Consumer Goods and Automotive
  • Development of custom application published on Appexchange of salesforce.com
  • More than 4 years of experience in the Confidential CRM space that includes Administration, Configuration, Implementation, Development and Support experience
  • Worked on various Confidential standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Opportunities, Reports and Dashboards
  • Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
  • Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
  • Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs
  • Created page layouts, related lists and other components on a record detail and edit pages.
  • Experience integrating SFDC with custom Legacy applications using Biztalk as middleware
  • Strong Requirements gathering experience Conducting User Interviews, and preparing functional documents like Software Requirements Specifications (SRS).
  • Good Knowledge of RDBMS, SQL

TECHNICAL SKILLS:

Operating System: WINDOWS, UNIX, MS DOS

Languages known: Siebel eScript, BaaN IV GL, Confidential Apex, Java

Packgaed Applications: BaaN ERP, Siebel 6.0,7.0,7.7,7.8.8.1.x, Salesforce.com, Informatica PIM MDM 360

Database: MS SQL Server, Oracle

Web Technologies: JavaScript, HTML

WORK EXPERIENCE:

Confidential

Expert Application Engineer - Siebel CRM

Technology:Salesforce.com

Responsibilities:

  • Contract sharing using manual sharing through apex code and other functionalities related to contracts custom object are Implemented.

Confidential

Siebel CRM Consultant

Technology: Jenkins,Java,Salesforce.com,JIRA

Responsibilities:

  • Confidential based on build information in Jenkins and issue information in JIRA.
  • API calls made from Java code.
  • Build and Issue Information uploaded to Confidential using REST API from Java Code.
  • Build Snapshot made available in Confidential for all builds in all divisions.

Confidential

Siebel CRM Consultant

Technology:Salesforce.com, WorkDay, Biztalk

Responsibilities:

  • Integration of Workday employee information with Confidential users. Confidential web service built and exposed to Biztalk.

Confidential

Siebel CRM Consultant

Technology: Informatica PIM 8.0.6 (MDM 360), Java

Responsibilities:

  • Implementation of Informatica PIM for Confidential to produce one source of trusted product information
  • Requirements Analysis, Attended Workshop for Import and Export of data in PIM.
  • Responsible for creating Import mappings for importing items from SAP to PIM.

Confidential

Siebel CRM Consultant

Technology:Salesforce.com

Responsibilities:

  • Dynamic pricing to be shown on Account for different products
  • Building POC for lightning solution.
  • Implementing lightning solution

Confidential

Siebel CRM Consultant

Technology: Salesforce.com, Sales Cloud, Service Cloud

Responsibilities:

  • Integration of Confidential with Fleet management application called as Confidential (a proprietary product of Confidential ).
  • Goal of the project was to build an application to be published on app exchange so that other customers using Confidential will also raise enquiry about Confidential product.
  • Requirements Analysis, Technical Design, Development, Testing Deployment of objects. Guiding Junior team member on technical issues.

Confidential

Siebel CRM Consultant

Technology: Salesforce.com, JIRA (ticketing tool),Sharepoint, Biztalk

Responsibilities:

  • Interface between Confidential and JIRA for BMW Traffic business for Synchronization of Cases with JIRA. Confidential Adaptor for JIRA was used to Create Issues in JIRA and Synchronize attachments. For Interfaces with other external systems like CFL, MKS Biztalk was used as middleware outbound messages, apex coding SOAP API.
  • Requirements Analysis, Design, Coding, Testing and Post go Live Support.

Confidential

Siebel CRM Consultant

Technology:Salesforce.com, ADFS, Biztalk

Responsibilities:

  • Requirements Analysis, Design, Testing and Post go Live Support.

Confidential

Siebel CRM Consultant

Technology: Salesforce.com, Biztalk, Siebel Sales, Oracle

Responsibilities:

  • Migration of data from Siebel Sales to Salesforce.com, Confidential customization for Opportunity Product splits, proposals and price calculation engine.
  • Requirements Analysis, Data Migration Strategy, Data Migration from Siebel to Salesforce.com, Design,Coding,Testing and deployment of customization.

Confidential

Siebel CRM Consultant

Technology: Siebel Tools, Siebel Call Center 7.7,Siebel 8.1.1.5

Responsibilities:

  • Siebel bug fixing, data loading, change requests design, coding and Preparing road map and strategy for Siebel Upgrade POC Siebel upgrade from 7.7 to 8.1.1.5.

Confidential

Manager

Technology: Siebel Tools, Siebel 7.7, Siebel 8.1.1.5 Automotive

Responsibilities:

  • Guiding team members on upgrade process, post upgrade testing, bug fixing, Ownership of email response module for defect fixing, System Testing, Configuration

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