SUMMARY:

A result - oriented professional who possesses a unique combination of skills in marketing, business development, artificial intelligence operations (AiOps), IT administration, sales, and data analytics; Problem solver with the ability to think creatively to achieve established objectives; Adept at communicating information and instructions effectively to audiences of varying skill levels; Successful in assisting companies to grow and prosper while focusing on strategies to support data driven business decisions.

TECHNICAL SKILLS:

• Windows
• Mac OS
• MS Office Suite
• MS Visio
• AutoCAD
• Java
• Java Script
• XML
• Tableau
• Intellij Idea
• Ansible/ Tower
• HTML
• CSS
• C++
• Linux/RHEL 7/Centos/
• MS Access
• SoapUI/ SAML
• Oracle EM - Developer
• Oracle AmberPoint
• Apache / Apache2 php
• SQL
• Raspbian mRemote
• Eclipse/Java API
• PL/SQL
• MySQL
• Kali Linux
• TOAD
• Android Studio
• Visual Basic json
• Data Science / BigData
• Hadoop Apache Spark Tensorflow Hortonworks Ambari Kafka HIVE HBase AWS /EMR
• LogStash ElasticSearch Kibana
• Python Spark/Scala R

EMPLOYMENT HISTORY:

AiOps / Big Data Engineer

Confidential, Charleston, SC

Responsibilities:

• Primary strategist in designing and implementing an AiOps platform serving the Veterans Administration to enhance IT Operations and reducing incident resolution times.
• Built and managed a data lake with multiple pipelines for aggregation of structured and unstructured data from various IT applications.
• Instituted a process of continuous iterative exploration and investigation of business metrics to identify patterns and key performance indicators for data driven strategic decisions using AI, ML, and data mining techniques (predictive modeling, natural language processing).
• Designed custom monitoring platforms for 24/7 monitoring of KPIs and incident identification times by 30 minutes.

Production Data Engineer / Sr. Consultant

Confidential, Charleston, SC

Responsibilities:

• Advised on ETL techniques to develop data sets for metric identification
• Production support for the Veterans Benefit Management System’s (VBMS) as an ORACLE DBA to meet the government’s request to reduce the overall time required to process a veteran’s claim.
• Performed planned maintenance activities and quarterly production releases
• Disaster recovery maintenance and testing of Oracle RAC environment across 35+ databases and 50+ Linux servers
• Developed and maintained operational scripts for scalable monitoring and maintenance of systems.

Dev Data Engineer - Lead

Confidential, Charleston, SC

Responsibilities:

• Designed various solutions for business analytics (ETL, ML, Automation)
• Lead team of dev DBA’s supporting the Veterans Benefit Management System’s (VBMS) development environments as an ORACLE DBA to meet the government’s request to reduce the overall time required to process a veteran’s claim.
• Designed continuous automation monitoring of development code to identify defects and enhance efficiency
• Supported developers, release management, data scientists and other DBA’s on various daily projects.
• Reduced companywide processing reducing turnaround time by 48 hours
• Served as SME for Liquibase and database operations.

Delivery Manager

Confidential, Daniel Island, SC

Responsibilities:

• Primary resource responsible for overall delivery including: cost estimates, timescales and resource requirements, managing project team conflicts, building collaborative partnerships with stakeholders and ensuring the communication channels and processes are in place.
• Delivered projects within the constraints of scope, time and cost to agreed levels of quality, and within the organization’s project management framework.
• Served as Client Relationship Manager and identifying new opportunities to establish and strengthen relationships with clients
• Key liaison between business and engineers to ensure solutions met business objectives

Carrier Integration Manager

Confidential, Daniel Island, SC

Responsibilities:

• Established common understandings of workflow applications and processes within project development environments
• Used Agile methodology and Scrum framework to drive projects including: a new partner carrier enrollment platform and payment solutions portal
• Coordinated and supported the delivery of software configurations from development to production
• Leveraged multiple skill-sets among diverse teams to achieve project milestones and successfully close projects

Data Integration Analyst

Confidential, Daniel Island, SC

Responsibilities:

• Primary source of data extraction, transformation and loading (ETL) into various customer platforms and organizational analytics platforms.
• Managing escalation and other project team members working on projects
• Collaborated with internal and external customers, including Project Management, Engineering, EDI, and Production Support to develop strong relationships with over 300 integrated carrier contacts.
• Developed and implemented new wholly owned subsidiary.
• Proactive management with an understanding of customer driven and corporate road-maps
• Developed, documented, and implemented organizational production processes to increase efficiency.

Data Engineer / Import Specialist

Confidential, Daniel Island, SC

Responsibilities:

• Performed data mining activities (extract, clean, structure, analyze) to produce data sets for the business
• Designed automation processes to reduce daily processing tasks by an average of 3 hours a day
• Manage the import of personal health data from major insurance carriers
• Created SQL scripts and queries to cross check data and import into SaaS platform
• Applied statistical analyis and problem-solving skills to locate and eliminate errors
• Lead team on Oracle Relational Database implementation
• Redesigned and updated team database to comply with company audits

Assistant Manager/Loan Officer

Confidential, Mt. Pleasant, SC

Responsibilities:

• Provide customer service to all internal clients via telephone and e-mail regarding technical support
• Performed database maintenance, security testing and performance recommendations
• Created new scripts for procedural efficiency

Teller

Confidential, Mt. Pleasant, SC

Responsibilities:

• Performed various accounting transactions and financial reconciliation tasks
• Provided account status data as required and answered telephone inquiries
• Informed customers about various bank products utilizing industry knowledge
• Trained bankers and General Manager on effective selling techniques for financial products
• Maintained composure in escalating situations to ensure consumer confidence and loyalty
• Lead branch in sales and product recommendations; Consistently placed in the top 10% region-wide

Operations Manager

Confidential, Myrtle Beach, SC

Responsibilities:

• Performed a variety of IT Support services including database administration (SQL), web design and maintenance, and the monitoring and issuing of e-mail domains, and ETL for KPI identification
• Coordinated with software developers to create Relationship Management program from ground up and served as key player in release and testing phase
• Worked directly with CFO and CEO to develop project schedules and budgets, and tracked progress to report to investors
• Prioritized a shifting workload to ensure that all situations are addressed in a timely manner
• Developed plans based on organizational objectives and SEC regulations
• Actively participated and led employee courses
• Relayed technical concepts tailored to the employees' level of expertise
• Maintained database and tested for performance and tuning upgrades
• Applied knowledge of industry regulations to evaluate organizational administrative issues, identify options, and implement solutions to save organization $100,000 in first quarter of operation