CANDIDATE SUMMARY:

Management consultant focusing exclusively on Organizational Change Management (OCM) and Transformation. 20+ years experience developing, delivering and sustaining organizational improvements at the corporate, division, department, business unit, EPMO/PMO and project levels. Career experience includes direct OCM oversight for very large - scale, global, multi-national change and transformation efforts. Highly experienced in Organizational Development practices, facilitative leadership, coaching and mentoring at all levels.

OCM COMPETENCIES:

• Strategy (operations: reengineering, reorganization, consolidation, and outsourcing; business model: performance, improvement, and innovation; portfolio: mergers, acquisitions, divestitures, joint ventures, and alliances)
• Governance (business reporting and coordination; risk assessment and mitigation planning; staff and resource planning; managing teams and talent; financial and budget management; ongoing risk and issue management)
• Alignment (building coalitions: constituency/customer discovery; sponsor and stakeholder management; change leadership development; organizational analysis: people, processes and systems; front-end/performance analysis; network, dependency, constraint, and influence analysis)
• Readiness (building coalitions: constituency/customer validation; future-state definition, gap analyses, performance objectives, and metrics; cutover/transition planning, define critical and contributory success factors, negotiate service agreements, and create WBS/work plans; performance, stabilization, sustainment and maintenance planning; contingency planning)
• Communications (group and process facilitation; public speaking and presentations; audience, content and channel analysis; business & technical content development; authorization and distribution cycle management; marketing, advertising, and public relations campaign design & development)
• Training & Education (ISD - instructional analysis, design, development, implementation, and evaluation; knowledge management)

REPRESENTATIVE TASKS & DELIVERABLES:

• Facilitated Business Process Transformation/Improvement visioning and planning sessions using methods such as force-field analysis, Ishikawa (fishbone) diagrams, SWOT sessions, mind mapping, appreciative inquiry, etc.
• Contributed to various data gathering efforts using specialized techniques such as organizational network analysis, process mapping, gap analysis, competency modeling, affinity diagrams, focus groups, interviews, surveys and questionnaires, etc.
• Used quantitative methods and financial analysis to drill down into organizational performance trends and gaps and participated in the development of performance metrics and dashboards
• Lead and supported the development and execution of OCM and Organizational Development (OD) strategies, partnering with senior leaders, business process owners, project sponsors, managers and team leads globally, across regions and at the Business Unit level locally

• Created and managed comprehensive tactical OCM and OD project plans required to support large scale radical and incremental change initiatives across hierarchical and networked organizations
• Created and managed large scale current to future state analyses, stakeholder analyses, impact analyses, gap analyses, root cause analyses, organizational readiness analyses, etc.
• Created, implemented and managed numerous complex communications plans, deliverables and review/approval processes for over 50 business improvement projects
• Managed OCM, OD and Training and Development (T&D) teams and represented these capabilities within corporate governance groups, at program management meetings and in project team meetings
• Developed and executed Training plans and deliverables supporting technical and soft skills changes

WORK HISTORY & MAJOR ACHIEVEMENTS:

Confidential, Williston, VT

Sr. Management Consultant-Change Management

Responsibilities:

• Drove a 100 day OCM capability maturity improvement effort leapfrogging from CCM Level 1 to CMM Level 3 OCM service delivery, while also architecting a 3 year future state CMM 5 roadmap, positioning the HSE-PMO’s professional OCM team as the state’s overall preferred authority for OCM standards of practice
• Business Service Transformation - Worked with HSE-PMO Lead Business Architect to define, plan, and implement the Agency’s transformational mission of integrated services delivery
• OCM Team Development - influenced the re-alignment of OCM work streams with team assignments by member core strengths/talents while also developing and maturing individual OCM competencies around newly defined core competencies
• OCM Administrative Improvement - Designed and implemented OCM Production Repository (with Codified Library Structure, Managed Asset controls/processes, process ownership and governance protocols, etc.)

Confidential, Erie, PA

Organizational Change Management Portfolio Consultant

Responsibilities:

• Operated a two-in-the-box collaboration strategy to co-lead OCM program after a failed SI consulting engagement increased resistance behaviors and promoted disengagement in favor of status quo. Initial efforts focused on specific in-flight challenges to resolve immediate OCM gaps, followed by efforts to re-align expectations and efforts, surface actionable insights and information form closed groups, and manage complex interrelations between resources with competing interests and agendas
• Worked weekly with IT staff, management, executives and consultants to rapidly build multi-dimensional OCM lifecycle, processes, tools, and associated work products and integrate with other numerous processes and methodologies. Defined and integrated OCM KPIs, CSFs, and industry benchmarking to produce baseline of measurements, and implement data normalization activities
• Represented OCM capability at all governance and reporting levels (Steering Committee, Business Councils, PwC Solution Integration meetings, etc.)

Confidential, Jackson, MI

Organizational Change Management Program Consultant, Technology PMO

Responsibilities:

• Took over interim OCM Lead responsibilities for a mission-critical OCM portfolio level program struggling to meet an aggressive implementation deadline. Tasked to re-align entire OCM effort and ensure renewed progress against expected deliverables
• Overcame negative project value perceptions by re-engaging impacted groups and stakeholders. Worked with solution-focused project resources to include "voice of the customer" business partner collaboration and communications into the project planning and execution approach
• Leveraged re-engagement wins to generate momentum toward productive OCM efforts (e.g. transitioning CI-based infrastructure, support and customer service, SLA vendor requirements to new 3rd party offshore vendors)

Confidential, St. Louis, MO

Organizational Change Manager, Global Supply Chain Strategy & Operations

Responsibilities:

• Immediately identified critical Organizational Alignment gap putting over 12 planned and in-flight multi-million dollar projects at critical risk.
• Worked quickly with other OCM global team members to effectively identify and correct other OCM strategy and process gaps; implementing high-quality solutions that provided immediate value
• Collaborated in the design and development of manufacturing transformation Change Management processes in parallel with implementing project OCM change networks, driving regional capability maturity, effective stakeholder engagement, and strong adoption and sustainment capabilities

Confidential, Houston, TX

Organizational Change Management Program Consultant

Responsibilities:

• Worked with project managers to staff strengths-based work teams that went beyond solution design to integrate "voice of the customer" collaboration and communications into the project methodology
• Brought global business units together with Service Now vendor representatives to conduct best practices guidance sessions, fit-for-purpose configuration requirements gathering, and stakeholder impact analyses
• Implemented a change network approach, giving local OCM resources greater control over stakeholder engagement while providing comprehensive OCM centralized support

Confidential, Houston, TX

Organizational Change Management Program Lead

Responsibilities:

• Negotiated individual agreements for improved team effectiveness behaviors with project members and stakeholders as a foundation for building strength-based collaborations
• Utilized numerous techniques and methods to navigate highly sensitive deliberations, re-engineer unproductive relationships, and re-think productive possibilities
• Leveraged these foundational wins to generate momentum toward actionable and productive collaboration efforts through shared agreement and commitment (using RACIs and SMART goals, integrated project planning, statements of understanding, project service agreements, etc.)

Confidential, Houston, TX

Organizational Change Management Program Consultant

Responsibilities:

• Immediately focused on information and signaling from people, business, program, environment, and culture sources to determine needs, priorities, and requirements for achieving aggressive date-driven business objectives
• Pursued minimal structure with maximum flexibility, producing in parallel both OCM project control documents and OCM readiness, training, and communications deliverables
• Drove through daily time and availability constraints to meaningfully develop all Communications and Training tools, project plans, and implementation deliverables to meet stated business objectives

Confidential, Oak Brook Terrace, IL

Organizational Change Management Lead

Responsibilities:

• Took immediate action to establish a rational OCM approach while managing in, through, and beyond process maturity conflicts, resource limitations, solution design issues and counter-productive 3rd party project management behaviors
• Within 60 days processed through 32+ meaningful project plan tasks resulting in the delivery of twelve right-time/right-sized OCM tools for planning, designing, developing, coordinating, executing and reporting critical OCM activities
• Developed 30 day OCM closeout plan to prioritize and transition OCM ownership back to Kellogg stakeholders, delivering a repeatable and scalable end-to-end OCM process capability for all future implementations
• Initiated a CISCO ASP application that resulted in a grant award that provided professionally developed Unified Communications marketing and communications products as well as customization services at no charge to Kellogg

Confidential, Oak Brook Terrace, IL

Organizational Change Management Consultant

Responsibilities:

• Managed multiple discovery processes to produce and deliver project OCM capabilities
• Established flexible OCM framework to meet the needs of multiple initiatives
• Developed OCM tools for planning, developing, coordinating, executing and reporting OCM activities
• Produced executive communications including Cascades, PowerPoint decks, and WebEx conferences
• Mentored 2 Summer OCM Interns

Confidential, Charlotte, NC

Organizational Change Management Lead

Responsibilities:

• re-designing and re-developing two mission-critical training courses that were fundamental to all learner groups (took this on as a task in my first week of on-boarding) updating over 40 Confidential Delivery Methodology (ADM) Training, Communications, and Business Readiness deliverables to reflect future-state system design and configuration changes
• Consulted with Business leadership to improve change adoption profile of business customers through improved communications and increased emphasis on “face time,” resulting in the implementation of Road Shows for high-impact customers and key constituency groups

Confidential, Vienna, VA

Change Management/Business Process Consultant

Responsibilities:

• Lead an effort to research and study change-related business process performance impacts before, during and after deployment, capturing relevant and meaningful data and information that directly supported the development of business process performance metrics, enabled actionable insights and provided for appropriate performance improvement recommendations
• Identified people impacts of business process, procedure, and job skill changes as a result of systems implementations and participated in the development of transition and solution adoption strategies for all impacted business employees
• Lead the initial design and development of a program level business performance reporting capability supporting future state business optimization across all change-impacted functions

Confidential, Houston, TX

HR Change Management Advisor

Responsibilities:

• Developed and delivered Organizational Change Management/Training and Development advisory, leadership and consulting support for high-impact business programs:

• Significantly participated in establishing collaborative relationships of trust and support with program leads and project managers in support of enterprise Change Management utilization
• Helped create a shared-services operating framework for delivering Change Management work capabilities supporting the organization’s project management methodology
• Provided direct oversight for the development and delivery of professional development opportunities that supported critical talent retention and career development strategies

Confidential, Chicago, IL

Human Performance Consultant

Responsibilities:

• Took over program-level Human Performance management responsibilities for an internal twice-failed, “in-flight” strategic global business modernization initiative:

• Transitioned ownership of mission-critical management responsibilities in less than 15 days with no disruption to the program. Effectively collaborated with business sponsors, program leadership, functional and technical project leads and a staff of 3 FTEs to co-manage this $50M effort impacting approximately 120,000 Confidential employees across more than 30 countries
• Overcame challenging engagement constraints to quickly re-focus priorities and people, conduct detailed analyses and produce appropriately aligned strategies and work plans to ensure sustainable change results through operations acceptance and stabilization phases
• Improved overall change management risk position by closing gap in on-time completion of training and communications deliverables from a two week lag to a two week lead, leveraging productivity gains to proactively seek out and address additional stakeholder opportunities