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Rational Tool Support Resume

Herndon, VA

SUMMARY:

  • Solid Sr. IT professional with over 25 years of experience in both large and small software and service oriented companies.
  • I have over 13 years of government contracting experience. Major strengths include configuration management, quality management and release management, along with project management and risk management.
  • I also have experience as a tester and testing manager. Strong written, presentation, training and communication skills balanced with the ability to learn new technologies, processes and procedures quickly. Management success in setting up and leading complete project teams.
  • Worked in Agile Development with four different projects, using the Scrum framework and Azure Devops and Rational Team Concert as tools. Participated in daily standups, sprint planning meetings, sprint review meetings, sprint retro meetings and backlog grooming meetings.
  • Designed, created and taught well over 25 half and full day training classes of varying sizes (from 6 to 12 students to 100) and durations (from short hour long presentation to full day classes with exams) on Configuration & Change Management processes, as well as IBM/Rational tools.
  • Wrote and edited dozens of technical documents and knowledge based articles (KBAs) on Rational Tools and Configuration Management processes and procedures for the Office of the Comptroller of the Currency ( Confidential ).
  • Staffed a development project with over thirty people; participating in the hiring, budgeting and project planning of the team.
  • Managed a Rational Tools Help Desk for the Confidential .
  • Created release management and configuration management processes for six different companies and the DOD.
  • Participated in and coordinated over fifteen CMMI appraisals and audits.

TECHNICAL SKILLS:

PRIMARY SKILLS: Agile Methodology (Scrum Master); Configuration/Change Management (22 years); Build Management (22 years - Manual and Automated (Jenkins, Shell Scripts); Release Management (15 years); Quality Assurance (QA)/Quality Management (QM) (15 years); IT/Technical Auditor (10 years - both hardware and software); Process Auditor (11 years - ISSO; CMMI, ITIL); Risk Management (10 years); Project Management (12 years); People Management (12 years - see People Management skills below)

OPERATIONAL SKILLS: Azure DevOps; SharePoint, Microsoft Dynamics 365, CRM; IBM Rational Team Concert (RTC/Jazz); Eclipse integration with RTC; Microsoft Visual Studio integration with RTC; IBM Rational ClearCase Administration, Installation, Support (Branch Management) ; IBM Rational ClearQuest Administration, Installation, Support, Build Management (including both manual and automated build management), ITIL Service Management, DevOps, Web Testing, Performance Testing, Load Testing, Writing Test Plans, Writing CM/QA Plans, Policies and Procedures, Reviewing Technical Documentation

PEOPLE MANAGEMENT SKILLS: Highest Level of Management - Director; Staffing (managed a team as large as 30 engineers; managed managers and team leads), Budget Planning and Management, Resource and Project Planning (using Microsoft Project), Mentoring, Performance Reviews

WORK HISTORY:

Confidential, Herndon, VA

Rational Tool Support

Responsibilities:

  • Manage the Help Desk for Rational tools (Rational Team Concert (RTC), Rational Performance Test and Functional Test, DOORs) and integrations (Eclipse, Microsoft Visual Studio)
  • Perform application verification testing (AVT) for Rational toolset (evenings and weekends)
  • Write Knowledge Based Articles (KBAs) on the Rational toolset for the user community
  • Work in an agile environment (working with stories and daily scrums)
  • Support the user community in their use of the Rational tool set and change management
  • Produce daily, weekly, monthly and quarterly reports on Rational tools and license management
  • Manage Change Requests for upcoming releases
  • Perform release management activities for Rational tools (monthly releases and upgrades)
  • Perform Windows 10 application and web testing for Rational tools (IE and EDGE)
  • Assist in managing the Rational tool servers and applications for upgrades, logs and maintenance

CM/Release Manager

Confidential, Washington, DC

Responsibilities:

  • Configuration Management, Change Management and Build Management with IBM Rational Team Concert (Jazz)
  • Facilitated weekly CCB (Configuration Control Board) Meetings with customer
  • Release Management
  • Facilitated process improvement for both CM and Deployment areas
  • Coordinated production deployments for several applications (weekends and off hours)
  • Created VDDs and production deployment documentation as required
  • Supported the development and test teams as needed; create weekly and monthly reports on deployments and CM activity
  • Supported CRM tools and applicable projects, perform testing on CRM solutions

Confidential

Site Coordinator/CM Lead

Responsibilities:

  • Assisted in the overall PPQA portion of the appraisal
  • Coordinated and performed all CM and QA audit portions of the appraisal
  • Assisted with PAL (Process Asset Library)
  • Assisted with appraisal documentation

CM/Project Author

Confidential

Responsibilities:

  • Completed technical documentation for several different projects
  • CM Plans
  • Proposal documentation
  • Technical training documentation
  • CMMI documentation

Confidential, Fairfax, VA

CM/Risk/Requirements Manager

Responsibilities:

  • Configuration Management with ProjectForge, HP Quality Center, Jenkins and CollabNet
  • Conducted customer focus meetings and record and distribute minutes
  • Evaluated tools for CM, Risk, and Requirements Management and provide recommendations and reports
  • Participated in Agile Development Scrum meetings and process
  • Created process for internal tracking of deliverables and documentation

Confidential, Fairfax, VA

CM/Risk Manager

Responsibilities:

  • Established and maintained both configuration and change management for entire Confidential program, to include the software and documentation baselines
  • Maintained the Confidential software baseline(s), performing integration builds as required and maintaining multiple baselines within the software repository
  • Assisted quality assurance and process engineering with the SCAMPI audit work, working on process documentation and the appraisal wizard tool
  • Developed and maintained the Confidential CM process documentation
  • Performed the training to all Confidential Team Members on CM processes and tools
  • Managed the Action Item database, both internal and external (with the customer)
  • Maintained the Confidential product reports, software problem reports, asset change management requests, use cases and the CMLIB internal database of government software and deliverables
  • Managed, built and delivered all deliverable software and documentation by release
  • Supported the Configuration Review Board and all related activities
  • Supported the Weekly Engineering Meetings with the PMO
  • Performed CM Audits on all built hardware suites
  • Managed the Internal and External Risks on the program, coordinating with the PMO and holding weekly meetings to review and evaluate open risks and issues

Confidential, Charlotte, NC

Configuration and Release Management Consultant

Responsibilities:

  • Worked on Quality Process Improvement Team for Configuration and Release Management
  • Assisted in the writing and editing of all processes and procedures for Process Improvement effort
  • Attended and assisted in the coordination of various client and customer meetings during Process Improvement effort
  • Assisted with several pilots, showcasing the value add of the process improvement effort for the software test environments
  • Provided general client support and guidance towards an industry standard release management system, per SOW

Confidential, Charlotte, NC

Sr. Software Configuration Management Contractor

Responsibilities:

  • Provided user support on ClearCase and ClearQuest
  • Performed test builds with ClearCase and GAS tools, on Windows and UNIX environments
  • Planned, coordinated and performed night and weekend production releases, using ClearCase, Service Center and GAS tools
  • Performed Change and Release management activities for over 12 applications
  • Attended daily and weekly change board meetings to represent upcoming production releases
  • Executed oracle DML scripts in both test and production databases
  • Supported Development and Test servers for over 12 applications in a Windows environment

Confidential, Arlington, VA

Configuration Management (CM) Contractor

Responsibilities:

  • Wrote CM and Change Management processes and procedures
  • Supported and administrated both ClearCase LT and ClearQuest on Windows platform
  • Customized and configured ClearQuest, for both defects and enhancements
  • Managed software builds and software build documentation
  • Edited technical documentation

Confidential, Reston, VA

Configuration Manager

Responsibilities:

  • Wrote Configuration Management Plan for Confidential and Confidential
  • Set up ClearCase Installation for Security Artifacts
  • Executed quality audits on the CM and Testing procedures and processes for Confidential, submitted findings to management
  • Assisted with Test Planning and execution for ClearCase and CM work and releases
  • Worked on Testing and Test Planning documentation and project plans
  • Create change management system using Rational ClearQuest
  • Designed schema
  • Wrote change management processes and procedures
  • Wrote how - to guide on utilizing processes within ClearQuest
  • Incident Response Coordinator for Security Team for Confidential
  • Created and published three weekly security reports: Incident Summary, Patch Deployment, Vulnerability Summary
  • Published monthly Security Service Level Agreement (SLA) reports for Confidential
  • Coordinated Microsoft Security Patch Deployment for Confidential Servers/Desktops
  • Coordinated the remediation of Confidential security issues with Confidential Single Point Of Contact (SPOC), Computer Incident Center (CIC) and other organizations, using Peregrine Service Center
  • Worked directly with Confidential customers to remediate security issues

Confidential, Arlington, VA

QA Director

Responsibilities:

  • Responsible for QA budget, personnel reviews, staffing plans and overall issue management
  • Responsible for all CM activities for Technology and Confidential as a whole
  • Worked directly with project managers on project status and deliverables
  • Release Management and Release Documentation (release notes, deployment requests)
  • Build Management (manual and automated builds (using Perl to automate the build/make process from ClearCase repositories)) on Windows and UNIX platforms)
  • Environment Support for Integration (test), Demo and Production (Server installation and configuration, hardware testing, documentation)
  • Worked with Customer Support Team on Production Support
  • ClearCase and ClearQuest support, installation, administration and training
  • Rational Tools license management and deployment (ClearCase, ClearQuest, Requisit Pro, Rose)
  • Defect/Change Management (CCB Meetings, Reporting, Tracking)
  • Creation and Implementation of Change Request Process
  • Responsible for all QA/Testing activities for Technology organization for comdots application
  • Test plans (writing/reviewing/editing) and resource allocation
  • Performance, Application and Load Testing (both manual and automated) of eCommerce application (Winrunner, Loadrunner, Test Director)

Confidential, Sterling, VA

Manager, Configuration Management (CM)/Systems Test/Development Operations

Responsibilities:

  • Managed the CM/Test/Development Operations team (19 employees and over 15 contractors at its largest) in the Systems Engineering group
  • Reported directly to the VP of Systems Engineering
  • Assisted VP with interviewing and hiring to build overall systems engineering organization
  • Built internal staff from 1 lead and 2 engineers to 5 leads and 14 engineers in 7 months
  • Managed 5 direct reports, each with their own staff
  • Worked on budget and staffing forecasts and plans for new and existing projects
  • Created Configuration Management, Change Management and Document Control processes and procedures for Systems Engineering group and Production support organization
  • Performed CM duties on several projects, in multiple environments
  • Installed version control software clients and servers and perform maintenance on version control servers (on Windows NT, 2000, and Solaris operating systems)
  • Created Projects in version control tool, Continuus and change management tool, Test Director
  • Worked with testers and support Mercury testing tools Winrunner and Loadrunner
  • Performed software builds for release to Systems Test and Pre-Production (both manual and automated, using Perl for build automation, pulling from configuration management tool and Ant)
  • Performed release management on web content for multiple sites and servers, also performing unit testing on the content and links within certain sites
  • Wrote CM plans, project plans, build procedures and test plans for various projects as required

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