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Salesforce Technical Lead/administrator Resume

Boston, MA

SUMMARY:

  • Fourteen plus years of IT experience including Eight years in Salesforce development, analysis, design and management.
  • Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows
  • Strong Knowledge in SFDC Development, Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
  • Expertise in developing and implementing Sales Cloud, Service Cloud, Marketing Cloud and Analytics Cloud.
  • Expertise in analyzing organization processes, converting business workflows into exact SFDC workflows and configuring SFDC to meet business requirements.
  • Expertise in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
  • Expertise in creating detailed process documentation and deployment process on issues for Future Follow ups and working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
  • Participate in development work streams, from design through testing and deployment. With project leadership, assist in the estimation of work effort and set a realistic schedule for development.

TECHNICAL SKILLS:

Salesforce: Salesforce CRM, Lightning Application, Apex Custom Controllers, Apex Classes, Apex Triggers, Visualforce Pages/Components, Apex Web Services, SOQL, SOSL, Workflow and Approvals, Reports and Dashboards.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Import Wizard, Force.com Excel Connector, Force.com Platform (Sandbox and Production)

Programming Skills: APEX, C, C++, JAVA, .NET.

Web Tools: HTML, JavaScript, SOSL, SOQL, AJAX, NetSuite

BI/DW: SAP BW, Cognos 8, Business Objects, Micro Strategy 8, Oracle EBS, OBIEE 11g, MS SQL Server 2008/2013, Informatica

CRM Tools: NetSuite, Apttus, Marketo, Smarsh

Methodology: Agile, Waterfall, Hybrid

Web Technologies: HTML, XML, CSS, Java Script, JSP WSDL, SOAP API, REST API

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Salesforce Technical Lead/Administrator

Responsibilities:

  • Led Salesforce implementations include custom platform development (Apex, Visualforce, Lightning Components), integrations with back office systems (often through the use of middleware tools) and complex data migrations
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages
  • Experience in Optimizing Salesforce and other tools to support critical initiatives such as territory management, lead qualification, assignment rules, campaign management, pricing and contracting, quote to cash, and sales compensation.
  • Manage Salesforce application design through the various systems development life cycle stages from business need through design and delivery.
  • Facilitate the definition of functional requirements by working with developers, business analysts and business users in prototyping, proof of concepts and design sessions.
  • Translate and present project concepts into effective visual images which clarify design elements and issues for both business and technical audiences.
  • Develops, modifies and distributes standard and ad hoc management reports/dashboards to better understand the overall business and/or unit.
  • Extensive experience on designing and developing Salesforce automation tools, including Process Builder, Flow Builder, Approvals, Workflows, and Validation Rules.
  • Develop materials as needed and led of new and existing users and grow the Salesforce skill set across the organization.

Confidential, Boston, MA

Salesforce Lead Developer/Architect

Responsibilities:

  • Provide support for ongoing salesforce.com maintenance and administration of health cloud including periodic Data cleansing, creating custom objects, Workflows and Triggers.
  • Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
  • Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
  • Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
  • Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience
  • Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile
  • Monitor team adoption rates and responded as needed providing them with sessions, communication and documentation as needed.
  • In charge of leading Salesforce Development, Testing and Administration spanning all facets of package software and SaaS application implementation.
  • Perform complete analysis of existing systems in organization and corresponding business process for sales and marketing.
  • Created various Reports and Report folders to assist managers to better utilize SalesForce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

Confidential, Boston, MA

Technical Lead/Veeva CRM Analyst

Responsibilities:

  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep and participated in Requirement Gathering Sessions & JAD Sessions.
  • Worked extensively in Veeva Vault configuration and create lifecycle management to align medical documents and administration of Veeva vault by maintaining roles, profiles, workflow and lifecycle management.
  • Involved in creating business modeling, data modeling (ER Diagrams), Screen Prototype, Object modeling to develop business architecture for rapid and controlled Application development.
  • Review the test cases provided by the QA team, and providing feedback and track project activities and track progress to business value realization, escalating where necessary.
  • Hands on experience in Veeva CRM, Vault and Events hands-on design and configuration experience.
  • Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic and created workflow rules and defined related tasks, email alerts, and field updates.

Confidential, Smithfield, RI

Senior Salesforce Developer/Systems Architect

Responsibilities:

  • Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
  • Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
  • Minimized code in JavaScript Controllers by adding reusable functions in Helper Component. Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
  • Involved in data mapping and data Integration from JD Edwards ERP to Salesforce.com
  • Led meetings to Interact with various business team members to gather and document into technical requirements and implement the requirements on Salesforce.com platform.
  • Involved in designing and implementing Analytics Cloud for creating seamless data for business users. Interfaced Gainsight with analytics cloud to identify unknown issues and troubleshoot to provide better customer success solution.
  • Create Custom objects and fields- Leads, Marketing, campaign, Dashboard, Sales, and Account etc. and Configured security and organizational hierarchy for sales for salesforce implementation.
  • Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements
  • Administer Salesforce CRM applications for Sales, Marketing and Support Departments and involved in creating multiple analytical reports with varying degree of complexity.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
  • Use SOSL and SOQL queries during the data migration and custom development and organized business and end user meetings for discovery, business needs gathering and gap analysis and set up visibility securities like roles, profiles, field level securities and set up person accounts in sandbox.

Confidential, Boston, MA

Lead Salesforce Developer

Responsibilities:

  • Primarily involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team.
  • Administration experience of Veeva Vault and managed medical document management and configured to align with mobile devices to pull the documents.
  • Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with documented business requirement document working prototype and work flow diagrams.
  • Deployed, configured and supported the prototype application for its demo /UAT for various line of business from various cities, prepared deck for UAT & gathered feedback and followed up with further updates on the prototype and related documents.
  • Primarily involved in developing use case document for the application, traceability matrix, system requirement specification (SRS) and presentations for proposed solutions and working with Development team for solving the gaps in Business requirements.
  • Created prototype using html and CSS and analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.

Confidential, Boston, MA

Senior SalesForce Developer/Architect

Responsibilities:

  • Liaison between the business client and technology team—developers, system architecture, and QA Testers
  • Gather requirements through interviews with the client and referring to existing documentation and procedures
  • Translate business requirements into functional specifications and creating High Level Design documents
  • Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.

Confidential, Columbus, Ohio

Salesforce Programmer Analyst

Responsibilities:

  • Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
  • Handle daily customer service through telephone and email communications and provide basic, premier, and administrative level support for users of the Salesforce application.
  • Interacted with business operations, understand business model, involved in gathering requirements, communicated business process, translated needs into salesforce terms, developed data model, defined objects and relations.
  • Gathered requirements for all automation workflows as per business requirements and translated in to SalesForce business terms and implemented approval process for deal registration process which involves several approvals from sales managers.
  • Defined several workflows including creating tasks, email alerts, outbound messaging and field updates for accounts and opportunities module.

Confidential, Columbus, Ohio

Java Technical Development Lead

Responsibilities:

  • Designed Custom application interface using API and Classes.
  • Designed, developed and deployed the custom objects, page layouts, custom tabs, components, VisualForce pages, apex classes to meet the needs of the application.
  • Developed the scope and vision documents that defined the primary goals, objectives and scope of the project.

Confidential, Boston, MA

Java Programmer Analyst

Responsibilities:

  • Define functional specifications for new features or products and develop control software requirements.
  • Develop and test models of alternate designs and processing methods to assess feasibility, operating condition effects.
  • Involved in gathering requirements, analysis and design and held responsibility for production support.

Confidential, Boston, MA

Oracle Developer

Responsibilities:

  • Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.

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