PROFESSIONAL SUMMARY:

• 8 experience in Information Technology out of which 6 years of experience in working as Confidential Dynamic CRM Developer and 2 year in web and Game development
• Developed plug - ins, created workflows, and configured the integration of MS Dynamics CRM with SDK.
• Involved in customizing system components such as forms, views, entities, attributes, relationships, and entity mappings.
• Hands on experience in configuring Dynamics CRM 2011/2013/2015/2016/ 365 with Confidential SharePoint and e-mail router configurations.
• Experienced in migrating
• Confidential Dynamics CRM 2011 to Confidential Dynamics CRM 2013.
• HubSpot CRM to Dynamics CRM 2016.
• Talisman CRM to Dynamics CRM 2016.
• Developed ISV solution in Confidential Dynamics CRM 2016/365 for Banking and Financial Services.
• Implemented web service wrappers and performed data migration using Console/Windows applications using SDK/API.
• Worked on wrapper SDK around Dynamics CRM 2016/365 SDK and implemented the same in client projects.
• Hands-on experience in developing reports using SQL or Fetch XML and chart customizations.
• Experience in customer care solutions-
• As a product support engineer for Customer Care Framework (CCF) .
• As a product support engineer & developer for Customer Care Accelerator (CCA) and Customer Care Desk (CCD)
• As a developer for Unified Service Desk (USD) 1.0/1.1/2.1/3.1.
• Implemented WPF Hosted Application for Customer Search in USD.
• Implement and maintain data integration mapping within the application.
• Developed Inhouse tool for Data Migration
• Hands-on experience on Azure cloud.
• Excellent team player with problem-solving and troubleshooting capabilities.
• Excellent analytical abilities; develop, gather, and leverage metrics to build and communicate business value.
• Integrating Sharepoint 2013/2016 Document Library with Dynamics CRM
• Worked on Dynamics CRM Portals/ADX studio.
• Skilled communicator and able to communicate complex findings.
• Analyze data using Business/Functional Requirements.
• Worked on D365 Field Service

COMPUTER AND SOFTWARE KNOWLEDGE:

Languages: C#.NET, USD (Hands on), Silverlight, MSCRM Plugin, Workflows

Web: Java Scripts ES5 & ES6, jQuery, JS linting, Bundling, Gulp File, HTML5

IDE: Visual Studio .Net.

OS: Windows

ERP & CRM: MSCRM 2011/2013/2015/2016/ D365

Modules: Sales, Services, Field Service and Project Service automation

Source Control: GIT, SVN, TFS

Tools: Unified Service Desk, CCF

Cloud: Confidential Azure

Other: SSRS, CG-Shaders Scripting

WORK EXPERIENCE:

Confidential, Jacksonville, Florida

Dynamics CRM Developer

Responsibilities:

• Administrate, Monitor, Develop, Customize and Install and provide support for Confidential Dynamics CRM version 2016.
• Requirement gathering and implementing CRM with Agile Methodologies.
• Advising on CRM best practice and a proactive approach to business process improvement
• Analysing the existing code base of JavaScript, Plugins.
• Customizing Dynamics CRM entities, creating multiple forms (security-based) on entities, adding custom JavaScript on form events, and adding web resources, navigation links to achieve the business requirements.
• Ownership of all technical aspects of MSCRM, including data migrations, data quality, systems integrations, 3rd party applications and AppExchange products
• Involving in Decommissioning of Business Branches in MSCRM.
• Build Custom Entities and Workflows, implement security policies within the organization using MS CRM roles and groups.
• Develop Plugins, workflows, JavaScript, Business Rules, etc .
• Creating helper tools to assist the common data requests that rises in production.
• Analyzed and interpreted reports in support of decision making, contact/relationship strategy, and future evaluation planning
• Maintain CRM databases including data cleansing, record maintenance, and data linkages to other source systems
• Ensure timely and accurate data correlation between CRM and internal accounting systems
• Work with management, strategic planning & analysis of staff and end-users to push production releases
• Creating and maintaining versions of CRM solutions for Production release.
• Maintenance of production MSCRM DB and handled production level data and performance issues.
• Worked on Integration between Dynamics CRM and Siebel CRM as siebel focus on Investment banking part Dynamics Works on Banking management System.
• CTI integrations through consuming web services

Environment: MSCRM 2016 on premise, Visual Studio 2017, DevOps, SQL server 2012, IIS, C#.net, MSCRM SDK, Seibel Integration, WebServices)

Confidential

Senior Dynamics CRM Developer

Responsibilities:

• Involved in technical discussions, estimations and reviews.
• Creating functional and technical design documents.
• Created Plug-ins, Workflows and JavaScript.
• Upgraded system 8.2 to 9.0 where I worked on identifying the Deprecated features.
• Implemented Field Service for scheduling.
• Analyzing the existing code base of JavaScript, Plugins.

Confidential

Senior Dynamics CRM Developer

Responsibilities:

• Requirement gathering and implementing CRM with Agile Methodologies.
• Customizing Dynamics CRM entities, creating multiple forms (security-based ) on entities, adding custom JavaScript on form events, and adding web resources, navigation links to achieve the business requirements.
• Creating new framework as a wrapper SDK around MS CRM to Implement Custom plugins, workflows, actions and scripts.
• Implementing wrapper contract classes around Muhimbi PDF Conversion Service and code for Document Conversions
• Implementing Windows Service for data porting from external web services and monitoring the Windows Service health.
• Implementing Custom Solution for CRM logger, which tracks the plugin and workflow execution in CRM.
• Implementing Autonumbering and Ticket generation tool in MSCRM.
• Implementing Unified Service Desk Configurations, Adapters and Hosted Controls.
• Developing WPF Application and use as Customer Search Control.
• Integrating CTI with Unified Service desk and MSCRM.
• Windows Service creation to route CTI Calls in USD.
• Extending Dynamics 365 Functionality through the SDK as per business requirements.
• Creating managed and unmanaged solutions in Dynamics 365 and migrating them to the various environments.
• Involved in integration of Confidential Dynamics CRM with other LOB applications.
• Configuring Business rules, Workflows and Business Processes flow and charts.
• Involve in daily stand up calls and team meetings to discuss day to day progress of the various assigned activities.
• Maintaining versions of solutions using MS GIT.

Environment: MSCRM D365 Online, C#.Net, JavaScript, Fluent Rules (Created new JS Library), gulp File (Bundling and JS linting), Visual Studio 2017, DevOps, Avanade SDK (Wrapper around MSCRM), Unified Service Desk 3.1, ECMA 5 and ECMA 6 Scripts

Confidential

Senior MSCRM Analyst

Responsibilities:

• Requirement gathering and implementing CRM with Agile Methodologies.
• Customizing of the CRM Fields, Charts, Views, Forms, Dashboard, and Relationship navigation buttons.
• Build Custom Entities and Workflows, implement security policies within the organization using MS CRM roles and groups.
• Develop Plugins, workflows, JavaScript, Business Rules, etc .
• Creating dashboards and reporting systems on CRM applications.
• Customer 360-degree solution for giving better insights about the Dealers and their Customers
• Importing of data from External Applications (SAP Applications and Mother DB) to MSCRM.
• Develop AutoNumbering and Ticket generation System
• Troubleshooting and resolving all issues encountered by system users, by configuring CRM as per business needs.
• Create Sales leads and opportunities and track end to end life cycles for each item.
• Develop plugins the track the Emails/Meetings/Telephone Conversations files for Lead, Dealers and Customer entities.

Environment: MSCRM 2016, C#.NET, JavaScript’s, XRM Toolkit, Console Application, SQL Server 2014

Confidential

Project Lead

Responsibilities:

• Requirement gathering and data analysis to design and develop the MSCRM.
• Estimations for projects and proposals for Dynamics CRM.
• Understand the requirements and feedbacks on the requirements delivered by participating in biweekly Stake holder meetings.
• Customize system components such as forms, views, entities, attributes, relationships, and entity mapping.
• Development of Custom plugins and Data migration and integration using Dynamics CRM.
• Development of inhouse tool for Data Migration.
• Worked in Agile Scrum Methodology
• Develop reports, charts, and dashboards for specific business requirements.
• Customer 360-degree solution for better insights about the Dealers and their Customers
• SMS Integration and CTI integrations through consuming web services.
• Email Router Configurations, to create a case when an email is sent by customer and send an auto response to the customer with the Case reference number
• Implemented web services in plugin to create a case in the external CRM used by back office Teams and track the status updates on both.
• Resolve issues on Production servers.
• Develop and maintain CRM Solutions for Customer UAT and Production deployments.

Environment: MSCRM 2016, C#.NET, JavaScript’s, XRM Toolkit, Console Application, SQL Server 2014

Confidential

Senior MSCRM Developer

Responsibilities:

• Requirement gathering and data analysis to design and develop the MSCRM.
• Provide estimations for projects and proposals for Dynamics CRM.
• Understand the requirements and feedbacks on the requirements delivered by participating in biweekly Stake holder meetings.
• Customer 360-degree solution for better insights about the Dealers and their Customers
• Customize system components such as forms, views, entities, attributes, relationships, and entity mapping.
• Development of Custom plugins and Data migration and integration using Dynamics CRM.
• Development of inhouse tool for Data Migration.
• Develop reports, charts, and dashboards for specific business requirements.
• SMS Integration and CTI integrations through consuming web services (Aspect Sip Phone).
• Email Router Configurations, to create a case when an email is sent by customer and sends auto response to the customer with the Case reference number
• Implemented web services in plugin to create a case in the external CRM used by back office Teams and track the status updates on both.
• Resolve issues on Production servers.
• Develop and maintain CRM Solutions for Customer UAT and Production deployments.

Environment: MSCRM 2016, C#.NET, JavaScript’s, XRM Toolkit, Console Application, SQL Server 2014

Confidential

MSCRM Consultant

Responsibilities:

• Migration of data from HubSpot CRM to MSCRM using Windows Service.
• Customize system components such as forms, views, entities, attributes, relationships, and entity mapping.
• Integrating Sharepoint Document Library with MSCRM
• Develop Fetch XML Reports.
• Handle deployments and release management

Environment: MSCRM 2015, HubSpot CRM, SQL Server 2012, Live Quote Tool, C#.Net, Windows Service

Confidential

MSCRM Consultant

Responsibilities:

• Requirement gathering and data analysis to design and develop the MSCRM.
• Configure USD to MSCRM 2015 environment.
• Implement Customer search control in WPF (Windows Presentation Foundation) for USD.
• Case creation against the call and host CRM Case and Customer page in USD.
• Implemented Cisco Finesse CTI for call handling.
• Implemented Sigle Sign on solution on USD which helps the agents for signing in external applications
• Deployment of USD Solutions and Release Management

Environment: MSCRM 2015, USD1.1, SQL Server 2012, Single Sign On, Agent Scripts

Confidential

Consultant

Responsibilities:

• Requirement gathering and usecase analysis to design and develop the MSCRM.
• Customize system components such as forms, views, entities, attributes, relationships, and entity mapping.
• User data migration from Jade Server to MSCRM.
• Worked on setting up the CRM portal (ADX) for application form.
• Developed custom CRM plug-ins and workflows using C#.
• Worked on client-side extensions which involve Java scripts, HTML & CSS.

Environment: MSCRM 2013, SQL Server 2012, ADX Studio, C#, Java Scripts, HTML, CSS, Console Application

Confidential

MSCRM Consultant

Responsibilities:

• Configure Windows and web applications in USD.
• Create search control in USD for Customer search in the project.
• Integrate Soft phone (ASPECT SIP) phone to USD.
• Worked on Agent Scripts and created Automation on the hosted application.
• Install/establish CRM and USD Dev/Test Environment in Customer location.

Environment: MSCRM 2013, SQL Server 2012, USD 1.0(Unified Service Desk), WPF, Single Sign On, Agent Scripts, Adapters