SUMMARY:

• Around 8years of hands on experience in software development within six plus years of experience on force.com platform as an administrator and a developer and Two plus years of experience on java that includes Design, Development, Testing and around one year of experience on salesforce Lightning to develop mobile apps and maintain the web sites.
• Experienced in APEX programming, Visual Force pages, Classes, Controllers, Triggers, Data Loader, App Exchange, Web Services, Components, Custom Objects, WorkflowsApprovals, Dashboards, Reports, Analytic Snapshots, etc.
• Experience in obtaining data from external systems using Salesforce Connect. Experience in Salesforce.com MVC architecture, designed and developed Salesforce customizations using Apex Classes, Triggers and Visual force pages with Standard, Custom, and Extension controllers.
• Knowledge of Apex, Visual force, Salesforce APIs, SOAPand REST - based web services, and SOQL &SOSL.
• Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud), Communities, Sites and Force.com platform.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Apex Controllers, Json, Salesforce.com, Workflows and Approvals, AppExchange, Apttus CLM, Email Templates, DocuSign, Wave Analytics, Formulas, Validation Rules, zPaper Solutions, Eclipse, Apex Data Loader, SVN, Jenkins, Force.com IDE, Oracle Big Machines CPQ

Web Technologies: JavaScript, PHP, Angular JS, XML, HTML, XHTML, XSL, CSS, AJAX, ASP

Databases: Oracle 11g/10g, SQL Server 2008/05/2000 , MYSQL, DB2

Windows Family, MS: DOS, UNIX, SOLARIS

Languages: C, C++, Java, Apex

PROFESSIONAL EXPERIENCE:

Confidential, Framingham, MA

Sr Salesforce Lightning Admin/Developer

Responsibilities:

• Performed the detailed analysis of functional and technical requirements, designed& deployed the custom objects, identified the lookup and master-detail relationships and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Used SOQL&SOSL with in Governor Limits for data manipulation needs of the application using Force.com explorer.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Knowledge on Salesforce Lightning Process Builder, LightningUI/UX, app builder and creating Visual Workflows, Salesforce Support, communities and Chatter groups.
• Built reusable UI/UX components with Lightning component framework.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• I was involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Used ANT tool to migrate from Dev to QA.
• Implemented criteria based Sharing Rules, Permission Sets to extend the permission to only particular groups of users of certain profiles.
• Handled deployments among sandboxes and between sandboxes and production.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Worked on Service cloud on managing cases, Case History, Assign Tasks and create key metrics with customized reports and dashboards.
• Integrated with External sources by making callouts that used SOAP/REST.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals
• Worked on Sales cloud in opportunity management, account management.
• Worked on Sales cloud such as Web-to-lead to support online lead capture, with auto-response rules
• Leverage REST web services for integration with the current system.
• Developed APEX classes, Visualforce Pages, Components and APEX Triggers for various functional needs like Customer Account Management, Offers Management.
• Scheduled Apex Batch jobs for processing large records.
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements is required. Live Agent experience would be a bonus
• Experienced in creating custom reports, Dashboards, batch jobs, Queues and assignment rules
• Using force.com developed Apex codes including visual force pages , apex classes , apex controllers and apex triggers to develop custom business logic.
• Service Cloud enhancements - Portal entitlement wizard changes.
• Worked on diverse projects ranging from image classification using data mining algorithms, business analytics etc.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• By using GITHUB we can integrate salesforce to third party tools.

Environment: Salesforce.com platform, Apex Language, CRM, Apttus CPQ, Apttus CLM, Visual Force, Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox Data loader, Eclipse IDE, Lightning, Informatica.

Confidential, Reston, VA

Salesforce Adminstrator/Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Involved in coding for modules for all the Sub-Application of the CRM application, which involves extending existing SFDC standard components using Apex, Visualforce and other utilities.
• Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Process knowledge of CRM processes like Sales, Marketing, customer service and customer support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Worked on migrating Meta data from one Sandbox to another sandbox by using Change Sets and Force.com IDE tool.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Developed computationally driven methods using data mining and image segmentation methods.
• Worked on Apex classes, controllers, controller extensions.
• Developed several Visualforce pages to support data collection from practices.
• Created various Customized Visualforce pages for various business units including a page for company purposes showing a quick tax estimate.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Tracked user responses to keep count and direct issues to support team.
• Configured Profile-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Reviewing the test cases provided by the QA team and providing feedback.
• Work with end users and other client stakeholders to resolve production issues

Confidential, Philadelphia, PA

Salesforce Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used agile methodology of development for all the project requirements given by the BA Team.
• Worked on force.com developer toolkit including visualforce pages, apex classes, apex controllers and apex triggers to develop custom business logic and SOQL and SOSL for Querying and Searching data from Salesforce platform.
• Worked with Force.com IDE&Eclipse IDE in design and development of Custom Application.
• Reviewed and approved code from Salesforce developers.
• Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Leads, Campaigns, Reports and Dashboards
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules,Components, Visual force Pages, custom formulas and reports and dashboards.
• Deployed Apex and metadata using Force.com IDE, (Java-Ant based) Force.com Migration Tool and Web Services API.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Created Web Services for handling requests and API and Saas based applications using REST or SOAP- based web services.
• Implemented new customer support solution using Salesforce.com Service Cloud including Configuration of email to case, case assignment rules, managed migration and release of Service Cloud.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Manage communications and content in the Marketing cloud.
• Worked with the Audience creation in Marketing cloud.
• Experience on marketing cloud connect for integration purposes.
• Developed, supported and managed internal customer community built on the force.com platform.
• Generated the Visualforce pages depending upon the user location using translation workbench.
• Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints. Created and used Email templates in HTML and VisualForce.
• Created user interface pages depending on the requirement using JavaScript, Json, ajax, angular js, HTML, Bootstrap, CSS, XML.

Environment: Saleforce.com platform, Apex, Validation rules, Workflow rules, Triggers, SOQL, SOSL, Visual Force, Security Controls, Sales cloud, Service cloud, Sandbox, Jenkins Eclipse IDE, Reports, Email Services, HTML, CSS, XML, JScript, JSON, AJAX, Data Loader, REST, SOAP.

Confidential, Topeka, KS

Jr. Salesforce Administrator

Responsibilities:

• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers as a Salesforce consultant.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Provide training to end users, updated and modified Fields, Objects, Page Layouts
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Analyzed and evaluated complex business requirements and recommended solutions.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in fallout analysis and fixing the issues.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, Web Services, Reports, Sandbox data loading, Eclipse IDE

Confidential, Kansas City, MO

Software Engineer

Responsibilities:

• Involved in the requirements gathering, analysis, design, system/technical specifications, development of the project.
• Client-side validations using JavaScript.
• Development of UI using JavaScript, CSS, JSP and HTML.
• Developed and maintained code using J2EE, JSP, Servlets and JDBC.
• Used core Java concepts such as Collections, Generics, Multi-threading and Serialization.
• Designed and extensively used multi-threading code to make the GUI responsive in heavy.
• Used JDBC and Hibernate templates to interact with the database.
• Used Oracle stored procedures and PL/SQL queries implementation.
• Used development environment Eclipse.
• Wrote test cases and test plans to test the software.
• Version control using CVS.
• Used WebLogic Application Server to deploy and configure the web application.
• End to end application implementation.

Environment: JSP, Servlets, JavaScript, XML, JDBC, Oracle, PL/SQL, WebLogic, Eclipse, JUnit, CVS

Confidential

Software Engineer

Responsibilities:•

• Designed and developed UI using JSP, dynamic JSP and page validations using JavaScript.
• Developed java database using JDBC to access database.
• Designed and developed base classes, framework classes and common re - usable components.
• Associated in UI designs using Java and Swings.
• Used various Java and J2EE APIs including JDBC, XML, servlets, JSP, JavaBeans.
• Associated in performance tuning, debugging issues in testing and deployment phases.
• Utilized PL/SQL for querying the database.
• Developed customer care related web pages using JSP, JSP Tags and Servlets.
• Created and used lot of business objects related to Customers, Work Orders and Invoices.
• Used JUnit extensively to create unit test cases for the wrapper classes.

Environment: Java, Servlets, JSP, SQL, HTML, JavaScript, XHTML, DHTML, CVS, XML, Oracle 8i and WebLogic 6.