SUMMARY:

• Around 8+ years of experience as an IT professional, committed to maintain cutting edge on technical skills and up - to-date industry knowledge including 5 years of experience as a Salesforce Developer and Consultant and 2 years of experience as a Java Developer.
• Experience in Administration, SFDC Configuration, Implementation and Support of Sales force and SFDC instances.
• Experience in SFDC Development in implementing Apex classes, Triggers, Web services API, Visual Force, Force.com IDE, SOQL and SOSL.
• Strong understanding of Salesforce.com and its Development Life Cycle.
• Experience working with Salesforce.com sandbox and production environments.
• Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API, Custom Tabs, Custom Objects, Controllers, App Exchange Package Custom Application, Analytic Snapshots and Dashboards.
• Extensive work experience on designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards.
• Extensive experience in developing APEX classes, Triggers, Visual force pages, Controllers, writing Workflows, Integration and Force.com API.
• Experience in working with Force.com IDE, data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Experience in bulk data migration and integration using Apex Data Loader.
• Experienced in Sales cloud, Collaboration Cloud for all partner portal, customer portal.
• Administration experience on CRM Applications like Data Exports Imports, Application Support, Security Administration, Maintenance, and User Security Management.
• Greatly skilled in SFDC Development using Apex, Visualforce, JQuery, Apex Triggers, Apex Class, Apex Test Methods, Apex Web Services, SOQL and SOSL.
• Experienced in Marketo Integration for leads processing.
• Experience in using the Cast iron and Informatica Cloud for data migration from legacy system to Salesforce CRM.
• Experience in using sandbox for testing and migrated the code to the deployment instance after testing.
• Good knowledge in writing test classes before deploying into production.
• Strong understanding of OOPS concepts and Design Patterns such as Model View Controller MVC, Data Transfer Object DTO, Data Access Object DAO.
• Strong hands-on experience on web technologies like Java, J2EE, EJB, Hibernate and spring, ANT, JSP, Servlets, JDBC, Web Services, Struts, JavaScript, XML.
• Experience in writing SQL and PL/SQL programming with DB2, Oracle and MS-SQL, MySQL Server.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Basic knowledge of Adobe Flash, Service Cloud and Sales Cloud and Chatter.
• Experience in cloud technology and on-premise infrastructure integration for Salesforce.com.
• Experience in Unit Testing, Test Coverage and Code Review.
• Excellent hands on experience with XML, XSL, XML Schema, HTML, and CSS.
• Highly organized and dedicated with a positive attitude, capable of producing results immediately on hire.

TECHNICAL SKILLS:

Salesforce Technologies: Saleforce.com platform, Apex Language, Apex Trigger, Apex Class & Apex, Visual Force,SOSL, SOQL,Email Services, Formula, Validation rules, Controllers, Controller Extensions, Users, Packages, Data Loader, Import Wizards, Workflow Rules& Approvals Process,Communication Templates, web services.

Custom Integration and Management tools: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Sandbox Data Loading, MS Visio,, QC, JIRA,GIT HUB.

Force.com Tools: Force.com Explorer, Eclipse IDE plug-in, Apex Data Loader,ETL Data Extraction, Workbench, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug-in.

Scripting Languages: HTML, JavaScript, JQuery, JSON, AJAX, XML, CSS

Server Programming: C, C++, Java, J2EE, XML, XSLT, JSP, ServletsDatabase: SQL, Oracle,PL/SQL.

IDE and Tools: Notepad++, Eclipse IDE

Automation tools: Autosys, IBM Tivoli

Ticketing tools: Remedy, ServiceNow

Web Services: Apache axis, WSDL.

PROFESSIONAL EXPERIENCE:

Confidential -New York City, New York

Sr. Sales Force.com Developer/Admin

Responsibilities:

• Involved in SDLC including Analysis, Requirement gathering, Designing, Development, Enhancements and Testing.
• Designed, developed and deployed Apex Classes, Controller Classes, Visual Force Pages and Apex Triggers for various functional needs in the application.
• Written Apex REST API Web Service classes to automate the end to end flow.
• Integrated SFDC with applications on Splunkbase using REST API and used MuleSoft for Integration purpose.
• Developer Console to debug & resolve issues and used Workbench REST Explorer for Unit testing the functionality.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created various Reports (Summary reports, Matrix reports, Pie charts, Dashboards and Graphics) and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need in the organization.
• Visualforce Pages using front-end technologies like JavaScript, AngularJS, and HTML& CSS and included Apex Triggers for extra functionality and wrote Apex Classes and controller to provide functionality to the Visual Force pages.
• Created UI in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit to Salesforce. Experience in using Salesforce Lightning Inspector to debug the lightning components.
• Involved in building Lightning components apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Created custom objects, workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic. Created a Permission Set and assigned to marketing profile to give access to objects to execute the functionality.
• Integrated Pardot with Salesforce and used Pardot marketing automation to gain new referrals.
• Implemented Pardot B2B Marketing Automation platform for lead generation/nurturing.
• Profiles, Roles, OWD, Field Dependencies, Objects, Page Layouts, Validation Rules, Approvals, Workflow Rules, Security & Sharing Rules, Delegated Administration, Tasks and actions, Public Groups, Queues, Reports & Dashboards.
• Designed and deployed Custom tabs, Validation rules, Approval Processes and Auto-Response Rules for automating business logic. Specified user Support and bug fixing actions.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the production after testing, using ANT (Package creation).
• Facilitated the creation of Test scenarios and validation of Test scripts.
• Developed Test classes for Apex class and worked for improving code coverage.
• Worked extensively on TFS (Microsoft Team Foundation Server) for drafting User Stories, Effort Estimation Tasks, and Velocity Benchmark and as a Version Control. Jenkins for Continuous Integration.
• JIRA and Bit Bucket to push changes and track via sublime to make sure all code changes were tracked and managed during deployment periods.
• Involved in Unit, Integration, Regression and User acceptance testing of the application.
• Documented existing flows in terms of ERD’s, Triggers, Technical Flow of application, Business & Software Requirements.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, triggers, Email Services, SDFC Service Cloud, marketing cloud, Security Controls, Eclipse IDE Plug-in, Lightning, HTML5, CSS3, Java Script, jQuery, Windows Vista, Dupe Blocker

Confidential -Overland Park, Kansas

Salesforce Developer/Admin

Responsibilities:

• Worked with Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.
• Development, implementation and update focusing on Sales cloud and Service cloud.
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Creating new User Interface using JavaScript, HTML, AngularJS and CSS in Visual Force Pages.
• Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.
• Managed ongoing support requests and Administrative needs of users.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Worked on Standard Object s such as Accounts,Contacts,Opportunities,Campaigns, Cases and Solutions.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process.
• Created Reports and Dashboards with help of Salesforce Wave Analytics to track Opportunity Pipeline/Stages for Management visibility. Developed Wave Analytics Data set security with JSON Programming.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Configured Email templates which are used by PCS central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked with Informatica ETL team for creating Data mapping for source and target (Salesforce) systems.
• Increased leads & sales with Pardot email drip programs. Administrator for two instances of Salesforce with Pardot and DocuSign add-ons. Provide Release Management support for processing config and custom code changes.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set. Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Deliver continuing Support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment: Force.com, Apex, Data Loader, Import Wizard, Customer and Partner Portals, Communities, jQuery, JavaScript, ZUORA, Catron integration, Informatica, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, SOAP Web service, Security Controls.

Confidential - CA

Salesforce Developer/Admin

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows & Approval Process. Implemented Single Sign-On with SAML on force.com
• Using Data Loader and Import Wizard for Data Export, updates and backup for the organization.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts& Custom Coaching Plans.
• As Per the business user’s requirement, creating Reports and Dashboards.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Public Groups, Queues, Permission Sets, Profiles, Users & Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, and Visual Force Sites) for business support and technical support for its channel customers.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database. Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI in Visual Force Pages using JavaScript, HTML, AngularJS and CSS. Wrote Test Scripts for various scenarios. Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Worked on ETL tools and Web Services like REST API and SOAP API to integrate Salesforce with other applications within the organization. Stash version control & Jenkins for Continuous Integration.
• Delivered Support for continuing Salesforce .com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential -Charlotte, North Carolina

Salesforce Developer/Admin

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Designing, Developing and Data modeling of application & ensured that they are within Salesforce Governor Limits.
• Created productive documents which will be used by rest of the team to have a better understanding of the related system; Salesforce.com CRM.
• As a part of Administrative tasks, Created custom objects, custom Fields, Validation Rules and Formula Fields. Wrote scripts to load Forecast Data from Salesforce.com.
• Created Visualforce Pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Worked on Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management, Lead Management and the Configure/Price/Quote (CPQ) processes.
• Analyzed Integration flow and helped developers in implementing Service Max App within the organization.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Deploy using Force.com IDE tool, Changesets& Eclipse for the sandbox to production environments.
• Developed integrations to Integrate Data from Salesforce.com using SFDC APIs.
• Created Page Layouts to organize Fields, Custom Links, Related Lists and other components on Record Pages.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.
• Implemented Case Assignment Rules to direct case to appropriate groups like stories & PCS Central Support.
• Wrote Case Escalation Rules to escalate cases depending on timeframe and difficulty of case issues.

Environment: Visual Force, Apex, Eclipse, Java Script, SOAP, REST, SOQL, HTML, XML, Data Loader, and Integration.