SUMMARY:

• Around 8 years of Salesforce Experience and certified platform developer with complete life cycle of SDLC including System Analysis, Design, Development, Testing and Deployment.
• Experienced in Object Oriented Analysis and Design and Object - Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language, Target App Exchange Product and Salesforce Mobile Experience.
• Worked closely with Business Users in improving their business processes by suggesting the best practices that are possible through Salesforce.com -- the world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Experience as the technical developer on projects focused on Salesforce - Sales Cloud, Service Cloud, Marketing Cloud and the Force.com platform.
• Experience in the Product data management for controlling and tracking the records
• Working with different aspects of Web Services (XML, WSDL, SOAP, REST).
• Had experience with the CRM integration for the data entry and engaging them
• In-depth knowledge in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Experience working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.
• Experience working in Agile methodology and Test-driven development.
• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
• Created customized UI as per the client and application requirements using Visualforce.
• Review/Adjust/Write Apex, Batch Apex, Scheduled Apex and VisualForce page builds to ensure we keep code coverage at a high percentage as well as meet business needs.
• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle(SDLC) in relation with all the phases of Rational Unified Process(RUP).
• Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
• Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.
• Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
• Excellent communication and inter-personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.
• Knowledge on Salesforce Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and Visualforce pages.
• Strong experience with source control tools Git, Bit bucket, Source tree, built salesforce code from the repository.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS:

Salesforce.com: Apex Language, Apex Triggers, Apex Unit Tests, Visual force, Salesforce Object Query Language (SOQL), SOSL, Reports and Dashboards, Data Management, Data Security, Data Modelling, UI Customization, Web Services, AJAX, workflow & Approvals, Dashboards, Custom objects.

Tools: Salesforce IDE, Salesforce Explorer, Eclipse, Data Loader. IOData Import Wizard, Workbench, Sandbox and Production, Sand box testingSalesforce.com Communities, Salesforce Lightning Design System (SLDS), Case Management, Pardot, Marketing cloud, Sales Cloud, Service Cloud, Community Cloud, Data Export, MuleSoft, Mass Delete etc.

VisualForce: Standard Component Library, Custom components, Visualforce Remoting, VisualForce Remote Objects, AJAX capabilities, VisualForce templates, Standard controllers/controller extensions

Apex Language, JAVA, C, Unix: shell scripting, Ruby on Rails, SOQL, SOSL

APEX: Async Apex (batch jobs, future calls, schedulers), Dynamic Apex, SOQL/SOSL/DML operation, SOQL query optimizations, Custom SOAP/REST services, Integration with external SOAP/REST services, Mock Interfaces, Security and Sharing model in Apex, Apex triggers, Distributing Apex in managed Packages.

Web Technologies: HTML, XML, CSS, PHP, JavaScript, Angular JS, jQuery, JSON, Bootstrap.

Web Design Tools: Code Smith, Visual Studio, Dream weaver, Tortoise SVN, SQL Query Analyzer, Adobe Photoshop, Adobe Acrobat Pro, Adobe Flex Builder, MS Office, Outlook, Word, Excel, Power point, Access, OneNote.

Mobile: Salesforce 1, Salesforce iOS SDK, Salesforce Mobile templates.

Databases: MS SQL Server, PL/SQL.

IDEs: Salesforce IDE, Eclipse IDE, SQL Developer, Visual studio, putty

MS: Office, Project, SharePoint, Excel, Zuora

Operating Systems: Windows 2000/2003/XP/Pro/Vista/7/8.1/10, Linux, Mac OS.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas

Salesforce Developer

Responsibilities:

• Worked on Agile methodology and attended Daily status/standup meetings.
• Gathered the requirements by coordinating with the business analysts, developers and project managers and utilize the full functionality of the Salesforce.com CRM solution.
• Reviews and streamlined existing CRM to endure accurate adoption metrics reporting. Deactivating users to release licenses.
• Implementation of Salesforce Service Cloud from Business case to operation. Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
• Working on various Apex Classes, Batch Apex, Scheduled Apex, Apex Triggers, Controller classes and methods for functional needs in the application compatible.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created Custom Objects, Formula Fields and design Validation Rules, Page Layouts, Workflow Rules.
• Creating SFDC Reports (functional and technical documents).
• Creating Profiles, Roles and Configure Permissions according to Organizational hierarchy requirement.
• Creating Workflows for automated lead routing and lead escalation.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Developed various Custom Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on the requirement
• Developed Apex classes and Triggers and linked them to manage the workflows.
• Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours.
• Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Data Loader for insert, update and bulk import & export of data from Salesforce.com SObjects.
• Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
• Responsible for setting up web service integrations.
• Experience in working with Salesforce Marketing Cloud applications for APT automation testing for restful services.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Enhanced in Communities by adding new fields, field sets, creating custom UI Pages with the help of Visualforce pages.
• Maintaining portal community for use of external agents which includes Reports, Dashboards, Custom Visualforce pages, Custom and Standard objects like Coverage, Coverage Member, Applications and Accounts.
• Working on Community Case Management.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on migrating components using Force.com Change sets, workbench from DEV to QA, UAT and production instances.
• Used Force.com Eclipse IDE plugin to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Writing Test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production
• Extended my hand in release management by assisting the team and helping them to move their changes from Sandbox to Sandbox and from Sandbox to Production after I do a proper validation and take care of post deployment duties.

Environment: Salesforce.com platform, force.com IDE, Integration, workflows and triggers, data loader, Data Import wizard, web services, custom and standard object, sharing rules, Apex classes, Test cases - unit testing, validation rules, formula fields, Angular JS, Visualforce, SOAP, REST API, Service cloud, Community Cloud, Marketing cloud, SOSL, SOQL, HTML5, CSS, Sandbox, Production Environment, Encryption fields, Web services API, S-Controls, WindowsXP.

Confidential, FL

Salesforce Developer

Responsibilities:

• Hands on experience with the lightning system design. Worked with lightning app builder which helped to easily create and build modern apps.
• Developed Web Service Callouts from salesforce to External Applications using SOAP and REST API.
• Experienced in lightning system which helps us to create apps using lightning app builder and lightning components. And experienced in creating custom objects and fields in lightning experience.
• Configured sharing rules, field level security and record level permissions to protect the important information by shared access.
• Configured two-way texting within Marketing cloud, service cloud and integration layer.
• Experienced in developing and data modeling the application and made sure that they are within the Salesforce limits.
• Migrated data from external sources and performed insert, delete, export operations on millions of records.
• Created User, Roles, Public groups and implemented role hierarchies, sharing rules to manage access for different users. Imported data to Leads, Accounts, Contact and Opportunities using data loader and import wizard.
• Designed and improved various workflow rules, validation rules, approval process.
• Interacted with the end users to understand the requirements and documented them to proceed accordingly.
• Maintained and optimized email marketing using salesforce marketing cloud.
• Generated various kinds of reports of different users depending on the requirements.
• Developed validation rules, Page layouts, Search layouts, Custom objects and Tabs.
• Used Web services integration to connect with the different applications.
• Provided case management by configuring Email-to-case for end user to submit a case.
• Made sure that the data quality is maintained by deleting or merging duplicate records and updating inaccurate data.

Environment: Sales cloud, Service cloud, Apex language, Visual force pages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Community Integration, Force.com platform (Sandbox and production), Force.com IDE, salesforce marketing cloud.

Confidential, MA

Salesforce Developer

Responsibilities:

• Active member in the team through the build, test and deployment phases of the implementation.
• Involved in all the phases of requirements definition and solution design, will be heavily focused on designing the overall technical solutions to carter to the business requirements of the end users.
• Performed the roles of both Salesforce Administrator & Developer in the Organization.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages and metadata API.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface
• Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user Interface.
• Worked on salesforce standard objects (accounts, contacts, leads, opportunities).
• Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
• Developed Apex classes and Triggers and linked them to manage the workflows.
• Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects
• Integrated applications with salesforce.com using SOAP web services API.
• Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
• Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
• Developed Visual Force pages which rendered based on salesforce1 app.
• Developed custom UI using CSS, HTML, Visualforce components and used jQuery, JavaScript for front-end validation.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Planned community rollout framework as four steps - cyclic process (Establish, Manage, Engage and measure)
• Responsible for writing SOQL and SOSL queries.
• Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports.
• Also created Reports for custom financial data of current and potential portfolio.
• Authorized access to data, financial data and overall better customer security facilities.

Environment: Salesforce.com IDE, Service Cloud, Salesforce 1, SOAP, REST, SOQL and SOSL, Visual force, APEX Classes, APEX Triggers, Workflows, Reports and Dashboards, CSS, HTML, JSP, jQuery, Data loader, data Import wizard, Sales Cloud, Service Cloud, Migration Tool, Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production.

Confidential

Salesforce Developer

Responsibilities:

• Implemented record types, field limits, page layouts for different business tiers in the functional needs of the organization.
• Involved in workshops and discussions on gathering requirements from Business Users to understand and design their sales process after gathering the requirements.
• Worked on creating the users and assigning the profiles, roles for different users.
• Designed, implemented the custom objects, Custom tabs, Page Layouts, Validation rules to meet the needs of the Application.
• Created Object and Field level security to hide the critical information on the profile users.
• Developed the application interface using Apex and Visual Force Pages.
• Created Workflow rules, Time triggered tasks, defined related tasks, field updates, email alerts to implement the business logic.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.
• Created Junction object to leverage the functionality of Many to Many relationships between two objects.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Responsible for managing Profiles, public groups, roles, Permission sets, queues, Sharing settings.
• Migrating data from CSV files to SFDC using data loader.
• Used SOSL and SOQL within Governor Limits for data manipulation needs of the application using the platform database objects.
• Created Activity custom fields, custom relationships and event Page Layout according to the requirements.
• Designed and developed the Apex classes, Apex Triggers, Visual force pages, Custom Controllers, according to application needs.
• Implemented custom objects, custom tabs, object relationships, Page Layouts, Pick list fields and dependencies.
• Created users, public groups, roles and implemented role hierarchies, sharing rules permissions to provide shared access among different users.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Participated in Training Sessions and Presentations to the users about using the Application in Salesforce.com.

Environment: Saleforce.com platform, Force.com IDE, Apex, Visual Force, web services, Data Loader, XHTML, DHTML, XML, CSS, Microsoft Excel, Java, Service cloud, Sandbox, WSDL, Work flows & Approvals, Email services, SOSL, SOQL, JSON, Sandbox, Production, Service cloud, Java script, SOAP, REST, UI, SharePoint.

Confidential

Java/J2EE

Responsibilities:

• Followed Scrum Agile methodology for the iterative development of the application.
• Developed modules in Java and integrated with MySQL database.
• Worked with OOPS concepts such as Inheritance, Encapsulation, Abstraction and Polymorphism.
• Performed operations such as Collections, Exception Handling and Multithreading.
• Setup the class path for the Java JDK and managed the JVM(Java Virtual Machine) settings.
• Involved in Analysis, Design and Development of different phases of Process Flow module.
• Designed Graphical User Interfaces using JSP’s. Responsible for coding using Java Servlets, Java Beans and XML.Worked on design patterns UML and Enterprise Application Integration.
• Worked in Programming with SQL, PL/SQL.
• Worked with “Technology Internship Program (TIP)” team to design standalone application for SIY
• Used JDBC for administering and managing users and clients.
• Implemented XSLT transformation for converting XML to HTML.

Environment: Java 1.3, Java Script, Java Beans, Java Servlets, jQuery, Apache Tomcat, Eclipse, AJAX, Windows, PL/SQL, JDBC, XML, CSS, HTML.