PROFESSIONAL SUMMARY:

• About 8+years of experience as an IT professional, strong at Object Oriented Analysis, Designing and Programming skills CRM and Force.com platform as Development and Administration, Implementation, Support and Configuration of Salesforce CRM based on Apex Language and Force.com Platform.
• Expertise in Salesforce Lightning Components and Lightning Pages and Lightning Design Systems.
• Assisted in Migrating to the Lightning Experience.
• Actively participated in multiple phases of SDLC - Feasibility, Implementation, Production and Development, Delivery of projects in SFDC.
• Experienced in implementing Cloud based solutions using Salesforce platform both as an administrator and developer.
• Designed and developed various Custom Objects, Custom Apps, Custom Fields, Validations, Role Based page layouts, Custom Tabs, Custom Reports as per the requirements.
• Developed Reports and Dashboards using components and different report types.
• Good knowledge of SAAS, PAAS and IAAS cloud computing services.
• Involved in Data Mapping and Migration of data from legacy systems to Salesforce.com.
• Proficient in dealing with the functionalities related to the Service Cloud and Sales Cloud.
• Widely worked in the area of Case administration, Entitlement (SLA), Escalation Rule, Auto response Rule, TAT Management functionality to enable agents solves customer issues along these lines enhancing general productivity.
• Experience with Salesforce customization, Security Access, Creating Profiles, Roles, Sharing rules, Users, Page layouts and email services.
• Good experience in setting up relationships in view of business use cases using Salesforce relationships Master-Detail, Lookup and Many-to-Many (Junction Object) between objects.
• Developed RBM/CRM/ERP applications using Apex and Visualforce, UNIX, C, C++.
• Expertise in querying Salesforce database using SOQL & SOSL queries with Force.com explorer.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Experienced in SFDC development using Apex Classes, Batch Class, Schedule Class, Triggers, Test Methods, Visualforce Pages, Visualforce Components & Controllers Force.com IDE, SOQL, WSDL, REST and SOAP.
• Created various SFDC Administrative roles.
• Integrated Salesforce.com applications with external systems using Web Services and Apex Web Services classes and XSL. Used REST full web services.
• Experience on working with Force.com Service Cloud, Sales Cloud, and Marketing Cloud.
• Integration of Salesforce.com with Siebel, Java, using Web Services API, Metadata API, SOAP & REST.
• Experienced in working on Eclipse IDE with Force.com plug-in, command line interface.
• Handful experience in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
• Expertise in advanced Apex programming concepts including common Design patterns, Governor limit management techniques, Bulk patterns, efficient and reliable trigger handling, and asynchronous operations.
• Experienced in creating and execute Unit and Integration tests.
• Expertise in Release management, including preparation and deployment of Salesforce Packages as well as maintaining version control.
• Great exposure to key areas of Enterprise architecture, including Integration technologies, single sign on, and master data management.
• Good understanding of key Salesforce architectural concepts (e.g. API and governor limits, security models and techniques) and how they influence design.
• Solid technical and functional knowledge of Salesforce Platform, APEX, Visualforce, Declarative tools, Interfaces.
• Experience in designing Sales Cloud, Marketing Cloud, Service Cloud, Dataloader, and Partner Communities.
• Worked on SQL queries, Experience in writing SQL and PL/SQL programming.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Apex Controllers, Json, Salesforce.com, Workflows and Approvals, AppExchange, Apttus CLM, Email Templates, DocuSign, Wave Analytics, Formulas, Validation Rules, zPaper Solutions, Eclipse, Apex Data Loader, SVN, Jenkins, Force.com IDE, Oracle Big Machines CPQ

Web Technologies: JavaScript, PHP, Angular JS, XML, HTML, XHTML, XSL, CSS, AJAX, ASP

Databases: Oracle 11g/10g, SQL Server 2008/05/2000 , MYSQL, DB2

Operating Systems: Windows Family, MS-DOS, UNIX, SOLARIS

Programming Languages: C, C++, Java, Apex

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

Sr. Salesforce Developer,Administrator

Responsibilities:

• Developed complex mappings and mapplets in Informatica to load the data using different transformations.
• Implemented Email-to-Case, Web-to-Case entry for entering customer’s cases in cases tab.
• Experience in Aura Framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created the configuration workbook and development checklist and updated the same based on subsequent releases based on the organizational needs.
• Worked on building and embed Lightning Components in Visualforce Page by using new Lightning Out feature by event-driven programming, where I write handlers that respond to interface events as they occur. The events have been triggered by user interaction.
• Worked with various Sales Cloud modules in salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Performed new release evaluations with Business Owner and manages new functionally rollouts.
• Worked with Data Loader for loading the attachments into Salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Developed Analytics Cloud data using SAQL via Wave analytics to build own app to access and analyze analytic cloud data.
• Worked on Sales Cloud and Service Cloud to process business logic in the organization.
• Created profiles, roles and sharing rules, page layouts, Email services, Custom objects, Relationships.
• Worked on the Service Cloud especially on Email to Case, Case Management, Knowledge Articles, Queues, Escalation rules, Case teams, Service Console, Lightning Service console etc.,
• Worked closely with sales team and reviewed the existing environment, gathered the requirements for new Salesforce implementation and documented the business and functional requirements.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Implemented pick lists, dependent pick lists, lookups, master detail relationship, validation and formula fields to the custom objects.
• Developed lightning experience using custom and standard lightning components, Styling using CSS.
• Used SOQL and SOSL queries with APEX.
• Lightning experience migration included Building and Customization of lite App and rollout.
• Designed and developed Renewal Pricing, Ordering, Promotional discounts by using Apttus advanced pricing methodologies.
• Worked on Sales Cloud Global Deployment.
• Customized the Dashboards to the track usage for productivity and performance of their sales terms.
• Created a .Net custom handler to insert customer data in Marketing Cloud by using SOAP API.
• Provided post implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Designed and Developed Lightning Community Website for Marketing using Lightning community builder, Lightning Components, SLDS, Lightning Events, HTML5, CSS, Lightning Controllers, Apex.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphs) and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Coordinated work assignments with Developers and Administrators throughout the product development life cycle.
• Configured security settings by working on Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual sharing to implement Record-based sharing.
• Integration of Sales Cloud with external information systems using SOAP API web services.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Created custom links using HTML S-control. Used HTML to maintain uniformity in Web pages.
• Tracked the status of requirements throughout the project life cycle, and redefining them as necessary communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Created Profiles and Permission sets to give those Security controls and shared settings.
• Worked on VEEVA out of the box objects, Public Groups, Products catalog, CLM, iRep CRM application, VEEVA settings, VMOC’s Messages, Vmobile Home page components.
• Made new feature enhancements on Service cloud console view and developed some Visualforce components.
• Worked with External objects in Salesforce which is another feature introduced with lightning component.

Environment: Salesforce.com, Customer Portal, Sales Cloud, Service Cloud, Informatica, Apex Language, Visual Force (Pages, Component & Controllers), Triggers, SOQL, SOSL, Workflow Approvals, CSS Style sheets, Custom Objects, HTML, WSDL, Security Controls, Page Layouts, Sandbox data loading, Apex Data Loader Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, Austin, TX

Salesforce Developer,Administrator

Responsibilities:

• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization
• Designed and developed VisualForce Pages to meet various functional needs.
• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Implemented SFDC CRM to deliver various reports in Sales and Marketing departments
• Responsible for performing administrative functions in Salesforce CRM like creation and modification of pick lists and lookup fields.
• Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Worked on customization of visual force to have lightning experience for desktop and Salesforce 1 mobile application.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system
• Used chatter Rest API to create Push notifications for sending the notifications to salesforce1 mobile application.
• Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app.
• Worked on various SalesForce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Use App Cloud mobile to instantly deploy apps to users with Salesforce1. Build native android IOS and windows app with the mobile SDK, design and run massively.
• Pardot can leverage all the close integration abilities that the AppExchange provides Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Created the workflows for automated lead routing, lead escalation, and custom coaching plans
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Experience on using the Service Max in a Sass model to complete field service functionality.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Developed a custom application with Force.com to manage territory, account, and quota assignments, and integrated it with an internal commissions system using Informatica on cloud.
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management,
• Did Functional testing, web services integration testing, and backend testing; did Net Suite biannual release preview testing.
• Implement and integrate Salesforce & Pardot (enable features, connectors and data)
• Used Force.com to develop the Agile Vision application that is available on the AppExchange to help third parties manage their agile projects and increase productivity.
• Worked through complete development life cycle from Analysis to Design, Implementation, Testing and Deployment Phases of the Project in Service Cloud.
• Created a dashboard using bootstrap 3.0.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed VF pages for customizing the UI for partner users
• Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Experience with Service Cloud and Sales Cloud Functionalities.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Worked with Ajax toolkit to invoke Apex through anonymous blocks and Public web service methods.
• Used (Java-Ant based) Force.com migration tool to deploy metadata between local Sandbox environment, Production and other Salesforce organization.
• Worked on salesforce lightning components
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Skilled in understanding and implementing the new salesforce Lightning Experience.
• Used Lightning process builder for visualizing and creating automated business processes.
• Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.

Environment: Saleforce.com platform, Sales Cloud, Service Cloud, Informatica, Deployments, Apttus, Lightning components, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, AppExchange apps, SOAP and REST API.

Confidential, Dallas, TX

Salesforce Developer,Administrator

Responsibilities:

• Created Apex triggers and classes to accommodate bulk process of data/records according to the business needs.
• Created various custom buttons with JavaScript logic to perform one-click operations.
• Deployed the metadata and other changes using change sets and ANT migration tool.
• Involved in coding for modules for all the Sub-Application of the CRM application, which involves extending existing SFDC standard components using Apex, Visualforce and other utilities.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader, Import Wizard and Excel connector.
• Involved in identifying, planning and implementing new Salesforce.com features and functions, new screens, workflow, force.com objects, reports, apex code to meet business requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked with SF chatter, which helps the users to communicate with the organization easily and quickly.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and custom links.
• Created Triggers on three different frames Case Comments, Attachments, Email messages.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Worked on several new data integrations and customizations are done to B2B Salesforce.com.
• Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce.
• Tracked user responses to keep count and direct issues to support team.
• Worked on various standard Objects like Accounts, Case, and Contact.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Configured Profile-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked with both technical and functional aspects of Salesfoce.com and have deep understanding of its underlying principles of SAAS and Cloud Computing.
• Designed System Configuration Enhancements (Dashboards, Reporting, Sharing Rules, Role Hierarchy, etc.)

Environment: Windows XP, Force.com Platform, Sales force Enterprise Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Veeva CRM, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Salesforce.com sandbox data load, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP, AJAX, MVC Design Patterns.

Confidential, Pittsburgh, PA

Salesforce Developer

Responsibilities:

• Developed Test classes for maximum code coverage and unit tests along with test scripts for UAT.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Created the workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Designed various HTML Email templates for Auto-Response to customers.
• Created Custom dashboards displaying real time metrics including forecast, revenue etc.
• Created lead foams, Campaigns to lead foams, assigning task and managing workflows.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Implemented field level security, Profile and audit trial setup.
• Implemented and Consumed Knowledge based Dashboards and Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Prepared the Data Modeling Design.
• Written customization code using Apex Classes, Visualforce pages, used Visualforce components like Page Block, Command Buttons, Output Panel, Action Region, Action Support, Action Function.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Used sandbox mode for testing and migrated the code to the production instance in interactions.
• Experienced in Unit Testing for the customizations and developments done during the project.
• Expert knowledge of relational databases and data modeling. Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM Web sphere.
• Good understanding in CRM business process such as Case Management.

Environment: Salesforce, Apex Language, Visualforce Pages, Triggers, Test Classes, Web Services, WSDL, SOAP, Sales, Marketing Cloud, Custom Objects, Tabs, Data loader, Workflows, Approval process, Reports, Dashboards, Eclipse IDE Plug-in, CSS, jQuery, Windows.

Confidential, Coconut Creek, FL

Java Developer

Responsibilities:

• Involved in Analysis, Design and Implementation/translation of Business User requirements.
• Involved in Complete SDLC of Project.
• Extensively used Scrum Programming concept, which is part of Agile methodologies to plan work for every iteration and used Jenkins continuous integration tool to make the build passes before deploying the code to other environments.
• Developed the application using Spring Framework that leverages the classical Model-View- Controller MVC) architecture.
• Implementing backing bean and POJOs to populate data in UI screen with the help ofSession and Request scope.
• Consume the services to send/receive data from/to Web Services to/from backing bean.
• Worked on Rich faces component customization for the project need.
• Designed the screens as per the wireframes by using the CSS styles.
• Involved in an end-to-end design, development, implementation and management life cycle of J2EE based applications that are scalable, reliable, secure and fault-tolerant.
• Developed Web services to allow communication between applications through SOAPover HTTP using Apache Axis2.
• Redesigned the Aero portal screens and Menus using JSP, JQuery.
• Developed the Admin screens using JSP and JavaScript.
• Setting and configuring Web-application modules like Registration and creation of Accounts on Web Server.
• Designed and Developed application using JSP, Spring MVC, JNDI, Spring IOC, Spring Annotations, Spring AOP, Spring Transactions, Hibernate, JDBC, SQL, ANT, JMS, Oracle and WebSphere app server 7.0.
• Integrated Spring and Hibernate to perform CRUD operations on Oracle Database.
• Used Spring Framework for Dependency injection and integrated with the EJB 3.0using annotations.
• Automate build process by writing ANT build scripts.
• Configured and customized logs using Log4J.
• Spring MVC model integration for front-end request action controller.
• Developed JUnit test cases.

Environment: Java 7.0, J2EE, JSP, Servlets, Hibernate, PL/SQL, WebSphere Application Server, Web services, Apache Axis2, Jenkins, UML, SVN, Log4J, Ant, Unix, Win XP, Oracle 9i, EJB 3.0.