SUMMARY:

• Fifteen plus years of full scope experience as PMO, IT Business Analysis, Project Management within IT Human Resources, Financial sectors, HealthCare, Not - For-Profit and Government Sector.
• Delivered superior business outcome across technology, product development, contact center and customer support process.
• Maintaining budgetary control over all projects within organization and responsible for on time delivery using Kanban JIT theory and TQM.
• Specialize in formulating test coverage documents, test strategies, test plans and test scenarios based on the business requirement and functional specification documents for functional, network, security, load, performance and usability testing.
• Practical knowledge and experience in all phases of Quality Assurance and Release Management processes & systems. Strong Knowledge of Comparability Testing.
• Work closely with a government agency. In-depth understanding of the customer’s needs, processes, services and strategic direction.
• Collaborate with IT development professionals, business partners and subject matter experts to define functional requirements and related business rules based on the customer’s needs.
• The analysis and defined detailed requirements serves as a foundation to optimize system and processes.
• Architect, implement, test and maintain scalable systems as solutions to demanding customer requirements using innovation, strong design practices and the latest in advancing technologies, familiarity with programming languages
• Project Planning and Management concepts (Functional Analysis, SDLC, Agile, PMBOK, Requirements Traceability Matrix, etc.), and Project Tools (MS Visio, MS Project, SharePoint, etc.). Integrated Master Schedule (IMS)/Integrated Master Plan (IMP), GAP Analysis.
• Used Confidential Dashboard extensively for Change Management (Version Control), Collaboration, Issue Tracking, Metrics Tracking, Process Management, Program Management, Project Management, Requirements Management, Resource Management, Risk Management, Scheduling
• Federal Agencies: Confidential, Confidential, Confidential, Confidential .

AREA OF EXPERTISE:

• Project Lifecycle Management Enterprise Implementations
• System Migrations, Project Scheduling Requirements Definition & Analysis
• Software as a Service (SaaS) Project Budgeting & Cost Controls
• Team Building & Leadership Software Engineering & Quality Assurance
• Operation Management & Process Development Business Process Reengineering

SKILL:

JIRA, Confidential /Integrity Dashboard, MS Project, Clear Case, MS Visio, Sybase EDI, X12, HL7, Web development and DBMS Mercury Interactive testing tools - Win Runner/Load Runner, Test Director, HP QC/QTP, Caliber RM, Requisite Pro, Crystal Reports, Splunk, J-meter. HP Quality Center ALM

TECHNICAL SKILLS:

Software & RDBMS MS Project (expert), Word, Excel, Access, PowerPoint, ClearCase, Oracle, SQL Server, JIRA, HP Quality Center ALM.

Protocols TCP/IP, SMTP, HTTP, FTP, DNS

Systems Windows, UNIX, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Pentagon City, VA

Principal Consultant

Responsibilities:

• Provide IT Project Management support to the Office of Information Systems. The Confidential Information Technology Strategic Plan enables SI to provide guidance to Project Managers (PM), guiding them through the relevant processes, facilitates document development and maintenance, and advise senior management of any potential risks. Integrated Master Schedule (IMS)/Integrated Master Plan (IMP), GAP Analysis.
• Lead process of identifying and clarifying business and functional requirements for clients and internal teams, using interviews and workshops with external/internal stakeholders. Establish scope of work and prioritize high-level requirements, working with Client, Project Manager, and Creative and Technical teams. Ensure quality of all project deliverables against business requirements. Create roadmap with both client and internal stakeholders to deliver all requirement for future development. Contribute to the tactical and strategic planning of the business analysis function within the agency. Liaison between the business, creative and technology teams to ensure a common understanding of business requirements and solutions.
• Interact with the business stakeholders to gather, analyze and document requirements related to case management solution including user interaction, workflows, reports, dashboards, etc.
• Guide the development team in developing a fully functional solution by way of providing feedback, testing the application, write functional test cases and test the application, creating dummy data, etc.
• Work with defect management tools such as JIRA, HP Quality Center (HP ALM). Supports the production of Requirements Traceability Matrixes (RTM) and RTM gap analysis reports for complex enhancements. Produce RTM and RTM gap analysis reports for less complex enhancements.
• Stand in project manager, assisting the project manager in day to day PM activities, lead the project team in the absence of the Project Manager
• Demo the application to the users, gather feedback, communicate effectively to the project team
• Assist in preparing end user training materials and train the trainers in the application
• Work with the government leaderships to modernize department SharePoint system and collaborative approach.

Confidential, Rosslyn, VA

Senior Consultant

Responsibilities:

• Responsible for Requirement gathering and Layout design for Sprint 2 of Confidential application. Confidential stands for International Cooperative Administrative Support Services.
• Confidential provides and shares the cost of common administrative support needed to ensure effective operations at its more than 200 diplomatic and consular posts abroad. Confidential system seeks to provide quality services at the lowest cost, while attempting to ensure that each agency bears the cost of its presence abroad. Confidential, through which over 300 Government entities receive bills for shared services, is a break-even system; the charge to the customer agencies equals the cost of services.
• Confidential is a Momentum (BSM) product customized for CRMS -Department State.
• Modify the existing (years old) design document with current layouts and added newly captured requirements
• Created System Layouts in the Momentum (BSM) using DevNet as per the RTM (Requirement Traceability Matrix) Design Document.
• Tested and documented the test results for immediate rectification and to move the application for IV &V testing for the upcoming release of Distribution of Funds. A Momentum (BSM) product customized for CRMS of Department State.

Confidential, Washington, DC

Senior Business Analyst- Consultant

Responsibilities:

• Responsible for Technology Modernization of 14 overseas applications. Research & analysis for all overseas applications and follow up with customers and simulate the issue virtually with US Missions worldwide. Resolving and closing the issue with Root Cause Analysis resulting into monthly release.
• Directly Report to the Government Branch Chief (Br. Chief) and Government Project Manager (GPM).
• Attend biweekly Management meetings, Advised Senior Management on progress and status of projects and issues affecting government efficiency. Interacted with management to review and develop strategic goals. Made recommendations to senior level management for changes in processes and procedures to produce more effective and efficient results. Recommended long-range plans in keeping with organizational
• Coordinate release effort, attended all gates meetings including CCB, Go-No-Go and effectively coordinate the Release night’s testing with IV&V and developers. Report to the Branch Chief of Systems Development Division (HR/EX/SDD).
• Develop test cases, browser requirements, functional analyses of online products, maintained QA testing standards and best practices while developing strong relationships with key partners / stakeholders within the business and technology groups. Developed a deep understanding of test management along with Created Test cases to cover UAT functionality from Application Mockups, Business Requirements and Function Specifications documents. Coordinate testing with IV&V & Obtained multi-level signoff on projects. Prepare test scenarios and data.
• Build effective and productive partnerships with IT development professionals, business partners and subject matter experts in SDD PMO.
• Collaborate with developers, business partners, subject matter experts and Enterprise Architecture Office to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Facilitate the analysis and definition of requirements and technical design.
• Solicit requirements through interviews, workshops and/or existing systems documents or procedures.
• Develop and analyze functional and non-functional requirements for technology solutions with stakeholders according to Software Development Lifecycle (SDLC) and internal standards to ensure business needs are well understood, clearly defined and properly aligned within the overall project scope.
• Work with the business and IT contacts to identify areas where enhanced or new IT solutions can better enable business processes or drive business efficiencies or reduce cost.
• As a scrum master organize and Participate in daily stand-up meetings to facilitate the understanding, clarification and implementation of requirements in an Agile development environment.
• Analyze information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests from the underlying true needs.
• Document functional requirements specifications according to standard templates, business processes using modeling standards and user stories.
• Document business process flow using modeling standards, Created Business Process Module and Technical Process Diagram, Context Data Flow Diagram, Entity Relationship Diagram, Decision Table, Workflow Diagram, Document interfaces and data flows.
• Extensively used SharePoint as document repository, WBS (project task assignments,), used as team vacation planner for time management.
• Define process improvement opportunities, business process analysis and optimization change management, process-driven systems requirements.
• Perform feasibility analysis to leverage selection of technical and process solution alternatives.
• Develop and define implementation plans for effective, strategic business solutions.
• Drive business consensus along with improving and simplifying processes.
• Conduct walkthrough with internal and external customer. Design and prepare presentations, customized graphics, reports and/or charts to enhance the effectiveness of communications related to the project
• Maintain a deep awareness of how the business works and helping the stakeholders explore technology possibilities to more effectively execute toward the strategic mission.
• Effective management and protection of sensitive data and government information.
• Developing executive level presentations and business case justification Contribute to project status reporting and executive summaries. bjectives and Federal regulations. Participated in management planning and goal-setting meetings/activities.
• Tracked every release in Confidential dashboard, Confidential is a project tracking system used extensively in Confidential HR/EX. it is a user friendly application. Created MSR# for each approved CR and for tracking the MSR tickets to get progress status. Tracked deployment, SDLC on each software release.
• Ensured the confidentiality, integrity and availability of systems, networks and data through the planning, analysis, development, implementation, maintenance and enhancement of information system security programs, policies, procedures and tools. Such as 508 compliance technologies. Secure PII information.
• Documented, tested, installed, implemented and supported new and existing applications software. Assured quality and functionality of software and systems. Recommended equipment refreshes and support to improve system stability and to maintain operations.
• Represented HR Bureau to obtain reasonable post specific solution attended meetings with USAID and Post Personnel, developers and government lead.
• Developed and Maintained Effective Working Relationships with a variety of groups responsible for supporting services. Such as HR/OE, A Bureau, M Bureau, IRM. Worked with the customer by providing expert technical support in a variety of ways, including phone, email, remote connection and hands-on support. Worked with others in a team environment to meet company objectives.
• Mastered the concept of third party collaborations and used this concept to streamline services while increasing customer confidence and reduces support ticket.
• Developed and Finalized Reports, memoranda, correspondence and briefings, ensuring material was properly formatted and edited for grammar and plain language usage. Prepared presentations for senior level management using graphical presentations, when necessary. Professionally represented department in all interactions.
• Leverage strong communications and liaison skills to establish a high level of trust with the senior management and staffs. Successfully mastered the political environment and became adept in discerning with whom and when to share sensitive and confidential information.

Confidential, Alexandria, VA

Senior Business Analyst & Assistant Project Manager

Responsibilities:

• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Serve as project manager, senior analyst, for various projects of defense health care MHS (Military Health System). Projects are Affordable Care Act Health Exchange - customer CMS (Center for Medicaid & Medicare Services), ACTUR (Automated Central Tumor Registry) & HL7 Immunization.
• Perform functional and technical coordination with intergovernmental and nongovernment concerns that include project definition, project development, project management, requirements negotiation, systems design, delivery timelines and priorities, testing and implementation throughout the product life cycle.
• Responsible to maintain the Confidential standards & procedures, implementation and enhancement of worldwide Defense Automated Central Tumor Registry (ACTUR) application to trace & track cancer and their treatment. Facilitate research institutions by sending data to worldwide Cancer Research Centers. Researching, identifying developing solutions, document requirement specifications, supporting integrated system tests, working with internal and external customers to resolve issues; working with technical writers to develop user documentation; maintain project artifacts; and tracking and monitoring system performance and on time delivery.
• Upgrade legacy Confidential applications Virtual Lifetime Electronic Record (VLER) program at the Defense Manpower Data Center. Develop and enhance the Defense Enrollment Eligibility Reporting System (DEER) for Veterans/ Military Hospital and doctor’s visit. Works include acting as liaison between customer and technical solutions/support groups, meeting with internal and external customers to identify business process, document system and application requirements, formulating and defining system scope and objectives using information technology and industry knowledge & requirements.
• Responsible for providing analytical and managerial guidance and oversight on aspects of the DEERS program, (Defense Enrollment Eligibility Reporting System), including software/hardware evaluation, system testing and interfacing with applications and other necessary database.
• Monitor progress of all projects including changes to database, software applications and procedures are in adherence to established procedures.
• Check splunkd.log for any errors, Check server performance issues i.e. cpu/memory usage, disk I/O etc.

Confidential, Springfield, VA

Senior Business Analyst & Project Coordinator

Responsibilities:

• Responsible for modernization of legacy Confidential -DHS applications.
• Serve as an expert advisor to Chief Technology Officer (CTO) of Confidential on the evaluation of the effectiveness of new technology insertion and their efficiency and productivity. This includes implementing, coordinating and overseeing a variety of complex management programs of Technology Insertion which impacting the agency's activities; planning and conducting broad and in-depth special studies; enforcing and developing &/or evaluating policies in assigned areas of Confidential TRM responsibility; coordinating planning activities; developing, implementing and monitoring sophisticated management information systems; preparing and/or providing briefings and presentations on analytical findings to CTO & TRC( Technology Review Committee); determining the applicability and effect of new managerial programs and requirements; and representing the organization at meetings and conferences.
• Created a SharePoint site for progress metrics
• Drove impressive improvements across the business as a result of IT implementations. Equipped ABC with solutions that accelerated the bidding process on architectural projects by 45%, shortened the sales cycle by 50%, increased cash collections by 35% and saved $1.2M annually.
• Implementation of Technology Lifecycle Total Quality Management programs to make TQM applicable to every activity of the Technology Life Cycle Modernization by taking systematic approach to reduce the cost by eliminating duplication and by streamlining the TI process.
• Schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Developed, enhanced and maintained reference architectures for various capabilities. Translated business requirements into systems qualities and repeatable design strategies and patterns, such as adaptability, scalability, availability and reusability. Collaborated with key stakeholders and internal teams to define enterprise architecture principles, standards and guidelines and blueprints. Create future vision architecture to expedite delivery of new products and services to market while meeting company's cost and risk reduction objectives.
• Used Key Performance Indicators (KPIs) to measure how effective the Confidential 's TI project is at achieving its goals, that gave a comprehensive look at your overall business—not just individual departments. Used a KPI tracking dashboard to collect, group, organize, and visualize the Confidential ’s important metrics, providing a quick overview of business performance and expected growth.
• Oversee Technology Insertion services; Identify requirements for new technologies, identify potential new technologies, responsible for product evaluation, adding new products and retiring older products, accountable for TRM changes review Products with CTO and updates to the TRM Automation:
• Provided expert planning and ongoing evaluation in preparation of the TI SHAREPOINT innovative site to streamline Confidential TRM process and Metrix calculation.

Business Analyst

Confidential

Responsibilities:

• Worked in team to organized requirements for tax payment management system. Conducted formal stakeholder analysis. Used interview process with key stakeholders to deliver high level business requirements documentation. Facilitated JAD with broad stakeholder participation. Examined in-house development, outsourced development of standalone and existing ERP systems and COTS (commercial off-the-shelf) system.
• SOA Testing techniques used for testing IT assets that are part of a Confidential . Actively and aggressively testing Web Services.
• Comprehensive Functional, Performance, Interoperability and Vulnerability Testing form the Pillars of SOA Testing by adopting a comprehensive testing stance; enterprises can ensure that their SOA is robust, scalable, interoperable and secure.

Confidential, Murray Hills, NJ

Senior IT Business Consultant

Responsibilities:

• Promoted to project manager role to plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Plan, organize, direct team projects and integrate efforts for other ongoing projects and briefs high level officials and customers on design recommendations and progress of projects.
• Responsible for project management oversight of inter-disciplinary staff of ten to thirty employees across the globe.
• Assists IT Director in planning for and evaluating the objectives of department programs and assists with the preparation of budget and staffing plans division wide. This includes funding both within and with external outsourcing, cost estimation for new projects and program budgets and program completion evaluation.
• Evaluates effectiveness of assigned programs, operations, or productivity and efficiency of the organization's management of financial, acquisition and analytical duties in planning, analyzing, formulating, justifying, presenting, executing and reviewing financial budgets of the Division.
• Represent company during acquisitions defining scope of work, required resources and performs technical, managerial and cost reduction and source selection. Architecture:
• Developed, enhanced and maintained reference architectures for various capabilities. Translated business requirements into systems qualities and repeatable design strategies and patterns, such as adaptability, scalability, availability and reusability. Collaborated with key stakeholders and internal teams to define enterprise architecture principles, standards and guidelines and blueprints. Create future vision architecture to expedite delivery of new products and services to market while meeting company's cost and risk reduction objectives.
• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Collaborated with Business Process, Sales and Remarketing teams, external and internal customer and thirdparty technology distributors to facilitate communication for successful project launches.
• Conducted business analysis, project assessment and feasibility determination. Analyses of data feed requirements for HPFS lease financial applications and blast EDI applications to reduce Invoicing error.
• Strategized project scoping and specifications documents, to clearly communicate the project roadmap. Led initiative to produce in-house application to save outsourced application fees, used in contest campaigns for customers.
• In Agile environment elicited, analyzed, documented and communicated requirements for implementation and build out the automated Invoicing process for HP's Leasing business. Produced user manual for Content Management System.
• Used HYBRIDE (Agile & Waterfall) model of systems development life cycle for distinct goals for each phase of development where each phase is completed for the next one is started.
• Moved to hybrid approach of product development to overcome the limitation presents for remote teams. This allowed customers to deliberate and convey the high-level requirements clearly and in detail. Once a project enters execution stage, switch to “Agile-Scrum” methodology for prototyping, developing, testing and release.