SUMMARY:

• 11 years of overall professional IT experience with extensive experience in Salesforce.com CRM CPQ and Force.com platform. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object - oriented enterprise applications.
• Experienced in Administration setup like manage Users, Security Controls and Data Management.
• Experience in implementing Apex Classes, Visualforce Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, working with Force.com IDE.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.

PROFESSIONAL EXPERIENCE:

Salesforce Administrator/Developer

Confidential - Minneapolis, MN

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Provided development, implementation, and updating focusing on PRM Sales cloud Service cloud and marketing cloud.
• Worked on CPQ SFA & Data Migration testing Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions asper Client Requirements.
• A lead working with business analysts, developers and stakeholders to implement, integrate and maintain the Salesforce.com platform.
• Worked on Classic to lightning Migration.
• Extensively worked on VF pages to Lightning Components, url buttons to quick actions, lightning Record, Home, App pages, lightning Tabs.
• Worked with datamigration Lightning Design System, Lightning App Builder, Lightning Component Framework, Lightning customizations, Lightning CSS Framework.
• Experience in Salesforce Lightning Inspector Chrome Extension and chrome dev tools.
• Working on team building and project management skills.
• As an Administrator, implemented various advanced fields like Picklist Fields, Master - Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Participated in the training sessions provided by the Sales force team and support end users.
• Worked with Enterprise Version to support and set up workflow.
• Managed ongoing support requests and administrative needs of users.
• Administered, configured, maintained Salesforce.com application user profiles, roles, Einstein Analytics, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Worked on Apex Triggers for Automated actions.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Worked with business process owners to understand their requirements for Salesforce Marketing Cloud application.
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio & Social Studio.
• Used Journey builder in running more than 50+ different campaigns along with Automation Studio and Contact Builder.
• Used HTML, CSS, AMP Script and other technologies to build customized solutions that support critical business functions.
• Built validation rules and workflows to support business processes and maintain data integrity.
• Created journeys and also implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Apex, Visualforce and Einstein Analytics Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Distributed version control system that makes it easy for you to collaborate with your team using GitHub, Salesforce Cloud Commerce, Worked with Trello Ticket handling system.
• Worked on creating Validation Rules, Workflow Rules and Approval Process
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance by using Change Set.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex Data Loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Used Services cloud to manage Cases and Entitlements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SLDS and Bootstrap for the design of Lightning components.
• Proficient in Data Migration from Traditional Applications to Sales force Using Data Loader.
• Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.

Environment: Salesforce.com, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Apex Data Loader, Import Wizard, visual studio, Trello Ticketing,, Controllers, Visual Force Pages, XML, Triggers.

Salesforce Developer

Confidential - Mahwah, NJ

Responsibilities:

• Worked in a large team, on new enhancements into tools and speaking with Business partners and designing solutions.
• Working as enhancement team member and performing the roles of Salesforce.com Administrator and Developer in the organization
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization and Data migration from Legacy Salesforce.com to new CPQ platform on Salesforce.com.
• Designed, and deployed the Custom objects, Custom tabs, Entity - Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web-based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Salesforce.com platform, Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.m Explorer

Salesforce Administrator/Developer

Confidential - San Diego, CA

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Involved in Quote to Cash technology to meet the end - to-end business requirements.
• Assemble custom objects like Billing, Finance and Payments, Security Settings to support Zuora and STEEL BRICK business platform.
• Experience in working with AppExchange applications like Zuora and STEEL BRICK CPQ.
• Experience in integration of Salesforce.com with external applications by using web services (REST and SOAP API) like Zuora, STEEL BRICK.
• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC)
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in fallout analysis and fixing the issues.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), ChangeSet and Eclipse IDE.
• Strong experience with source control tools Git, StarTeam, Subversion, SVN and managed, built salesforce code from the repository.
• Experimented to develop new apps and switch Salesforce Classic apps to Lightening framework to
• Designed and deployed custom websites and also integrated mobiles to the web through the help of sites.com.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Created various Reports (summary reports, matrix reports, Pie Charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Unit Testing and evaluating the test results for test plans and test cases and prepare the test result summary report.
• Preparing Detailed Designs, Specification Documentation for the work request
• Assist in development of performance test plans
• Performing the Unit Testing and evaluating the test results and pre-prepares documentations
• Development of Test Plans and Test Cases.
• Interacted with various business team members to gather and documented the requirements.
• As a part of business requirement, I have worked on Oracle, standard Salesforce Objects (Lead, Account, Contacts, etc.) along with custom features which includes custom design and development of fields, buttons, page layouts, Visual force page, apex classes and apex triggers.
• Implemented the requirements on Lightning components Salesforce.com platform and Force.com IDE Plug-in using Eclipse and also worked on HP QC/ALM in Agile environment.
• Closely worked with Salesforce.com teammates while implementing the solutions for the requirements.
• Developed several Triggers, Apex classes and Visual force pages as part of the application development. which eventually reduced time for delivering product to market.
• Created Reports & Dashboards to satisfy the business needs of Organization higher roles. Joined/ Matrix/ Summary reports with dynamic dashboards in Salesforce home screen. needs of the application.
• Created Custom Objects, Einstein Analytics and worked on lightning components defined lookup and master-detail relationships on the objects, and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Customized tabs for different business users' groups and business centers.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app and worked with Sales cloud and Service clod integration and Sales cloud and Marketing cloud integration.
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Experience in creating Lightning Components, customizations and used lightning Design System to convert existing Visualforce pages to lightning components.
• Experience in Powerful command-line interface (CLI) removes the complexity of working with your Salesforce org for development, continuous integration, and delivery using Salesforce DX.
• Performed the role of support engineer for the internal users, helped them in getting used to the application, Einstein Analytics generated reports, and saved them for further access to the users.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Customized the entire Salesforce.com applications to in corporate the business requirements, which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Strong Experience in testing, SFDC platform fundamentals including security and sharing model

Environment: Saleforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Apex Languages, Apex Triggers, Salesforce DX, Custom Email Templates, DML Statements, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, AppExchange apps, Flows, SOAP and REST API.

Salesforce Developer

Confidential - Tampa, FL

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
• Developed Apex Classes, Controller Classes, Email Studio, Social Studio and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug - in using Eclipse.
• Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives.
• Created and used Email templates in HTML and Visual Force.
• Used sandbox for testing and migrated code to deployment instance after testing.
• Supported data migration activities for migrating data from various business centers and business enter users with the support of Salesforce.com.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Create dashboard and reports for the business users.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Reviewed code to eliminate XSS security threats.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP