SUMMARY:

• An ambitious individual with overall 9 years of experience in Salesforce.com platform as an Administrator, Developer having extensive knowledge in design and development of various CRM & Web - based applications, implementing, customizing and maintaining Salesforce solutions and a year of experience in Java Technologies.
• Actively participated in multiple phases of Software Development Life Cycle (SDLC) including requirement gathering and analysis, design, development, testing, deployment, maintenance and enhancement of applications.
• Worked with various CRM applications like Salesforce.com, Sales cloud, Service cloud, and Marketing cloud.
• Great Knowledge in MVC (Model-View-Controller) architectural design pattern.
• Strong experience in developing client- specific solutions on Force.com platform using Apex classes, Apex Triggers, Visualforce and Force.com IDE.
• Hands on experience in creating users, profiles, roles, public groups to provide access and implemented role hierarchies , sharing rules and record level permissions to provide shared access among different users.
• Experienced in customizing standard objects like Accounts, Books, Campaigns, Cases, Contacts, Dashboards, Leads, Opportunities, Products, Profile, and Reports and in creating the custom objects with various field types.
• Hands on Experience in designing of Custom Objects, Custom Fields, Custom Tabs, Custom Reports, Picklist, Multi-Select Picklist, Role based page layout, Workflow Alerts and Actions, Validation Rules, Approval Processes, Report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and generating Email alerts according to application requirements.
• Designed various Custom Formula Fields, Flied Dependencies, Validation Rules, Process Builder, Workflows and Approvals.
• Proficient in designing the components using Objects and Fields, Roles, Page layouts, Visual Force Pages , Apex Classes , Controllers & Triggers , Workflows for automating different business process and various other components as per the client and application requirements.
• Expertise in Salesforce.com Apex classes, Apex Triggers, Standard/custom Controllers & Controller Extensions, Components, Test Methods, Application Design, Visual Force Pages, Force.com API on Multitenant Force.com platform.
• Experienced in working with UI technologies, jQuery, JavaScript, HTML5, and CSS.
• Experienced in integration of Salesforce.com with external applications by using web services SOAP and REST API.
• Involved in Data modeling, Data management and writing complex SOQL and SOSL queries statements within custom controllers, extensions and triggers.
• Strong experience working in Agile and Waterfall methodologies.
• Developed Test Classes and Test Methods to ensure maximum Code Coverage (greater than 75%) in production instance.
• Experience in dealing with functionalities related to Sales cloud, Service cloud, and Custom Cloud, Chatter and App Exchange applications.
• Good knowledge on integrating REST / SOAP Web service with third party systems.
• Worked on the Force.com platform, good understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ), Salesforce CPQ.
• Experience in developing solutions for the Apttus Contract Lifecycle Management (CLM) system including X- Author for Word, development of clause libraries and contract templates.
• Used data migration tools such as Apex Data Loader , Salesforce Import and Export Wizard and have knowledge of integrating Legacy system with Salesforce.
• Strong experience with salesforce.com CRM full implementation, migration of sales cloud, service cloud, marketing cloud and Force.com platform.
• Hands on experience in salesforce classic to lightning.
• Experience in Lightning components and Aura Framework.
• Experience in modifying Visual Force Pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• A very good team player with the ability to work independently, a competent having excellent interpersonal, written and oral communicational skills.

TECHNICAL SKILLS:

CRM Tools: Salesforce.com

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex, Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Case Management automation, Custom Objects, SOQL, SOSL, Jira.

Salesforce Tools: Eclipse, Force.com Eclipse IDE plug-in, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, Force.com platform (Sandbox and Production), AppExchange.

Programming Languages: Apex, C, Java, SQL.

Web Technologies: HTML, HTML5, CSS3, XML, jQuery, Bootstrap

Web Services: SOAP/REST API.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server, Mac OS X 10.9/10.8/10.7 , Linux, Unix.

Databases: MySQL, Oracle, MongoDB, PL/SQL

Mobile Application Tools: Salesforce Lightning Tools

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Salesforce Lightning Developer

Responsibilities:

• Requirements gathering and doing configuration and customization according to business requirement.
• I was involved in estimation and analysis for migration from classic to lightening.
• Created custom objects and custom fields in Lightning experience
• Involved in creating a component for custom buttons which are not supported in lightning.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• I was Involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Developed Lightning Component Framework and built Lightning component using auraframework.
• Built reusable UI/UX components with Lightning component framework.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support, communities and Chatter groups.
• Maintenance of installed Managed Packages in Lightning using Apex
• Worked on preparing Technical Design Document.
• Written Apex Triggers on Account , contact and opportunity to automate business process.
• Written Apex Classes, Batch Classes and Schedule class according to the business requirement.
• Written helper classes support for Apex Triggers.
• Writing the apex code according to governor limits.
• Doing bulkification of the trigger using Collections like list, set and Map.
• Handling view state error in Visualforce pages.
• Writing relationship SOQl queries according to the business requirement.
• Developed Visulaforce pages using standard controller, Custom controller and extension controller.
• Worked on Soap API and Rest API to design and support web services platform.
• Developed the batch process to load data from external system to salesforce.
• Sent an Email Notification to the Partner through Process builder once after approving the access to purchasing records.
• Worked on agile Process.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of theApttus CPQ.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals
• Worked on visual force pages and its attributes.
• Worked on Process builder for automating the actions such as creating and updating the custom object records.
• Writing Experience in Implementation, and Support of Salesforce CRM , and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Worked on Visual flow for achieving the user triggered actions for displaying customer information on the screens.
• Worked on Process builder for automating the actions such as creating and updating the custom object records.
• Worked on Batch classes and wrapper classes to improve the work efficiency.
• Wrote SOQL and SOSL queries within custom controllers, extensions and triggers.
• Worked on External enterprise applications with salesforce using Metadata API.
• Using Metadata API to retrieve, deploy, create, update or delete customization information, such as custom object definitions and page layouts, for your organization.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
• Worked on Sales cloud in opportunity management, account management.
• Involved in Salesforce.com Application support activities and customizing the apps to match the functional needs of the organization.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.

Environment: Apex, Visual force , Apex Classes, SOQL, Lightning Components , Apex triggers, Lightning, Visual force , Pages, Batch Apex , Schedule Apex, SOAP, REST , Workflows and Approvals, Data Warehousing, Case Management, Automation, Sandbox testing.SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS SQLServer2000, MS Access, Query Analyzer, DTS, BCP, SQL Profiler, Import & Export Data, Windows 2000 Server, MS Office Suite (Word, Excel, PowerPoint, Outlook), SQL, MS Project, Apttus CPQ, Ant script.

Confidential, St Paul, MN

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Configured the Salesforce.com environment.
• Excellent knowledge on the cloud development and salesforce environment
• Worked on the Extract, Transform and Load (ETL) tools for Salesforce like Apex data loader,JitterBit Data Loader.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Extensively worked on building and supported the integrations between Salesforce and Marketo and TimeTrade.
• Extensively used the salesforce soap and rest based API’s for the development with excellent knowledge on the salesforce architecture.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed the pages using java for object building and JavaScript for scripting and supported some pages that are developed with C# and converted them to java pages.
• Created new user accounts and configure Salesforce.com to fit security needs Confidential the user and organization levels.
• Worked in Agile Methodology.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Developed Visualforce page using the extension controller according to the clients’ requirement.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Integrated SFDC with Oracle ERP System using Informatica.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Integrated Salesforce.com with Tableau.

Environment: Salesforce.com Platform, Lightning, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Reports, Email Services, Sharing rules, Security Controls, Eclipse IDE, Apex Classes, Triggers, Data Loader, Rest, Soap HTML, Workflow & Approvals, Reports, SOQL, SOSL, Custom Objects, Custom Tabs, Email Services, Security Controls, VF Pages.

Confidential, Dallas, TX

Salesforce Administrator

Responsibilities:

• Worked on designing development of Service Console for Customer Contact Center (Call center) and Customer service team (Email).
• Hand on experience Customer Portal, Live feeds and Automations (Workflows, Approvals, and Process builder).
• Develop the events which work based on the flows. Used to perform the multiple actions using process builder.
• Developed rich UI using CSS and Bootstrap in Visual Force Pages and used JavaScript, jQuery for client-side validations.
• Expertise in working with salesforce Standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Designed Customer Objects, Custom tabs, validation rules, workflow rules, Page Layouts, Components, Visual Force Pages and Approval Process to suit the needs of the applications.
• Setup field level security for customer objects.
• Defined Lookup and Master detail relationship on the Objects and created junction Objects.
• Created customer Dashboard for manager’s home page and gave accessibility to dashboards for authorized people.
• Worked on process builders to create auto response, auto assigning cases, auto finishing cases, and auto populating fields on different objects as per the business requirements.
• Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record pages.
• Developed Visual Force Pages using Apex standard/custom controllers , and controller extension .
• Designed and developed Apex classes and Apex Triggers for functional needs in the application.
• Worked with Visual force components to customize captions headers and footers of tables and to embed a standard list view of an object.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Responsible for setting up new instances of JIRA , data import, customization, and backup.
• Implemented new requirements from sandbox to production environments using Force.com IDE on Eclipse platform and change sets.
• Maintained databases by utilizing data loader for Lead, Contact, Account Management and Opportunity Management.
• Worked on REST API web services for lead management, SOAP API web services with XML as intermediate platform.
• Experience in data migration activities for migration of data from various business sources with the support of Salesforce.com.
• Integrated with the third -party systems by installing CTI Adapters on the machines of the call center users.
• Worked on the Front-end UI like HTML5, XML, CSS3, JavaScript, Ajax, and WSDL.
• Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Handled day to day issues related to user administration, various configuration, and customizations for global sales and service cloud users.
• Writing code, test cases, review code, checkin to source control, fix issues and enhancement, write technical and functional documentation.

Environment: Salesforce.com platform, CRM, Apex Classes, Apex Triggers, Visual Force, Email Marketing, Flows, Process Builders, Data Loader, API, Workflows Approvals, Reports, Custom Objects, Customer Tabs, Email Services, HTML, Web services, Sandbox, Force.com Explorer, SOSL, SOQL, SOAP API and REST API, Eclipse, Service cloud.

Confidential, Los Angeles, CA

Salesforce Administrator

Responsibilities:

• Worked as an Admin to identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards, and created various custom objects.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Data Validation rules and Formulas as per business requirement.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Email templates for inbound emails using Visual force for the clients and customers.
• Implemented Web-to-Case, Email-to-Case to track Cases from the website.
• Created various Reports (Summary Reports, Matrix Reports, Pie Charts, and Dashboards) and Report Folders to assist managers to better utilize salesforce to track the Cases and configured various Reports for different user profiles based on the needs of the organization.
• Developed custom Business logic using Apex Classes, Visual Force pages . Used Visual Force components like Page Block, Command Buttons, Action Support and Action Function.
• Designed front end Pages using Visual Force and Apex.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader .
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Manage Email Marketing Associate in training and businesses processes to take over daily email execution.
• Implemented Service Cloud including Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Implemented marketing cloud on campaign object in order to promote sales of entire organization.

Environment: SalesForce.com platform, CRM, sCustom objects, Custom Tabs, Visual force (Pages, Component & amp; Controllers), Workflows, Governor Limits, SOQL, SOSL, Apex Classes/Triggers, Data Loader, HTML, Java Script, Eclipse IDE, service cloud, marketing cloud.

Confidential

Salesforce Analyst

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Interacted with team members to gather requirements and documented them.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Opportunities, Campaigns and Reports.
• Created various Custom Objects and defined lookup, Picklist, master-detail relationships and roll up summary between those objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, Email alerts and field updates to implement business logic.
• Worked on Process builder to create auto response, auto assigning cases, auto finishing Cases and auto populating fields on different objects as per the business requirements.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies , sharing rules and record level permissions to provide shared access among different users.
• Created page layouts , search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Wrote SOQL, SOSL queries for calling the data from databases and displayed them.
• Used data loader for insert, update, and bulk import /export of data from salesforce objects.

Environment: Salesforce.com, CRM, Apex, Visualforce, triggers, workflow, validation rules, AppExchange, report, dashboard, Force.com IDE, Visualforce (pages, components, and controllers), Emails, Custom objects, process builders, Data loader, SOSL, SOQLs, Force.com API.