SUMMARY:

• Salesforce.com Certified Professional with 8 years of experience in solid Object - Oriented Analysis, planning and programming specialized abilities incorporating a broad involvement in Salesforce.com CRM and Enterprise services on Classic, Lightning with capability as a Developer and Administrator.
• Certified Salesforce Developer and Administrator with Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Community Cloud &App-exchange.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. build communities to gain deeper relationships with customers or provide better service by enabling customers to find information and assist each other online.
• Have upgraded from classic console to the lightning console in the process of migrating towards lightning.
• Configure Push Notifications for a Salesforce Console in Salesforce Classic.
• Experience performing upgrades from Agent Console to Lightning Console.
• Built Community portals for customers and as well as the Community for the users in the org.
• Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation Rules, workflows, approval processes.
• Creating S-Doc templates and also worked on documenting the requirements natively on salesforce org using the S-Docs.
• Excellent understanding of Salesforce.com in terms of Organization hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules. Efficient in setting up restricted login hours and IP ranges on profiles and resetting the user passwords.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• Expertise in generating and analyzing custom reports and Dynamic dashboards for management and various business unit personnel to provide detail information on key performance indicators.
• Used Visual Force, APEX Database, APEX Triggers and APEX Testing. Designed Visual Force pages with custom controllers and controller extensions to build custom user interfaces for mobile and web apps.
• Experience in APEX Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.
• Efficient in monitoring Apex asynchronous processing using future methods, batch apex, controlling processes with queueable apex and scheduling jobs using apex scheduler.
• Used SOQL and SOSL Queries within Governor limits for data fetching and manipulation needs of the application.
• Building a Single Page App with AngularJS and the Salesforce REST API.
• Experienced in scripting languages like HTML, XML, CSS, WSDL, SOAP, AJAX, APEX Web Services API development skills and Java Script, Web Services-Axis.
• Experience in integrating external web systems with salesforce using REST and SOAP web services.
• Experienced in deployments of Apex and VF pages across DEV, Test and Production instances.
• Experience in Batch Apex and Schedule Apex.
• Used different data management tools such as Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience working with integration features such as callouts, future methods, Salesforce Web Services API like REST, Bulk & SOAP.
• Used third-party data management tools such Jitterbit Data Loader.
• Deployment experience using Force.com IDE and change sets as well as hands on Sandbox management experience.
• Extensive experience working in an Agile development environment.
• Good insight in to the Health and Financial Domain.
• Possess strong logical, analytical and problem-solving skills with positive attitude.

TECHNICAL SKILLS:

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing.

SALESFORCE TOOLS: Eclipse, Force.com Eclipse IDE Plug-in, Jira, Apex Data Loader, Force.com, Workbench, Force.com Platform, Sublime Mavens Mate Plug-in, Data Import Wizard, App Exchange.

PROGRAMMING LANGUAGES: Apex, Java, JavaScript, HTML, HTML5, Bootstrap, AJAX, jQuery,AngularJS2, XML, BMI, SSIS.

DATABASE TOOLS: DB2, MS SQL, MS Access,Oracle 10g/9i/8i, OEM.

INTEGRATION & ETL TOOLS: Knowledge Tool, App Exchange Tools, Informatica cloud, CPQ. Source Analyzer, Target Designer, Transformation developer, Workflow Manager, Workflow Designer and Workflow monitor.

Other Tools: DocuSign, Git, GitHub, Bitbucket.

Methodology: Agile, SCRUM

PROFESSIONAL EXPERIENCE:

Salesforce Developer/Administrator

Confidential - Columbus, OH

Responsibilities:

• Interacted with various business users to gather the requirements, documented the requirements, and developed design documents to suit business needs. worked as a team lead on Sales Project where team size was around 6. Scope includes Sales, Marketing Teams.
• Created custom applications on Force.com Platform for multiple business requirements.
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, Record Types and Customization options.
• Created Custom Fields, Custom Reports, Triggers, Field help, Custom Formulas and Field History Tracking.
• Used Master-Detail relationship, Lookup relationship, Lookup filters, Roll-Up Summary in master detail relationships.
• In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management.
• Created Workflows rules with field updating actions and validations.
• Created complex Validation rules based on business requirements.
• Created Profiles, Permission Sets, Sharing rules, public groups and Apex Managed Sharing.
• Quote/Proposal and Agreement document generation using Apttus.
• Used CoreLogic APIs which allow your website, CRM-derived reports, apps, software and dashboards to be updated with property data and insights.
• Used Watson APIs which automates the billing information of the address entered in the lead.
• Mostly worked on REST and SOAP APIs.
• Used Relationship, Aggregate queries using SOQL, SOSL to query and search records from salesforce platform database.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Worked on Setting up email to case functionality and Web to case functionality.
• Developed lightning pages as the company is transition to Salesforce lightning.
• Used Marketo app, Marketo Marketing & Lead Management solution is an easy, powerful and complete marketing platform that helps marketers acquire new customers more efficiently, improve sales effectiveness, and prove marketing’s contribution to revenue growth.
• Hands on experience using Bright path an External java-based tool for the design of panels on client residents.
• Written test scripts for S-Docs templates and storing them in Jira.
• Worked and integrated electronic signatures with S-Docs templates.
• Worked on S-DOCS, to generate a variety of outputs that can combine Salesforce data from both standard and custom objects.
• Experienced in designing templates which contains all merged fields within Salesforce S-DOCS Template records.
• Integrating Google APIs, Map Components when generating a Lead. using Agile SCRUM Methodology that involves the iterative development.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Apex Class, Apex Triggers, Data Loader, REST, SOAP, HTML, Java Script, Eclipse IDE, CoreLogic API, Google API, Bulk API, Bright path Tool.

Salesforce Developer/Administrator

Confidential

Responsibilities:

• The role is to ensure that the deliverables are expected to meet the business needs, be secure, scalable, maintainable, supportable and highly available, comply with standards and be consistent with the architectural framework.
• Developing lightning components for the salesforce community in the org.
• Conducting activity-based analysis of key business processes, identifying quick hits that result in efficiency gains and making final recommendations to management.
• Handling the tasks of providing technical direction for developing, designing and integrating systems for customers.
• Natively generating the documents using S-Docs plugin.
• Attaching an S-Docs template to an auto-response e-mail.
• Assigning the tasks, monitoring and reviewing the work of the development team.
• Providing timely and effective communication to internal stakeholders pertaining to quality, resource allocations and project issues.
• Automate process and drive attendance by connecting Salesforce data to marketing cloud.
• Managed project deployments and rollouts using agile and SCRUM Methodologies.
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Created Event Management Process and personalized their customer experience by leveraging the Marketing cloud connecter for registration and management.
• Developed the Visual force pages for the Manual Registration of users and login Process leveraging sites and Communities functionality provided by Salesforce.
• Handling administration, customization, configuration, mapping, data migration and integration of Salesforce.com applications
• Developing Visual Force Pages for certifying the User data available for scrubbing.
• Worked on solutions and simplified Siebel solutions to Salesforce.com platforms.
• Worked on data mappings for account, contact, product and activity entities for data migration from Siebel to salesforce.com.
• Worked on Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, &Apex classes.
• Involving in integrating REST API.
• Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.
• Analyzed Siebel interfaces with other systems like Expense systems, third Party Vendor systems and with other applications and identified interface requirements and gaps and provided solutions.
• Setup cloud data with strong encryption With Cipher Cloud for Salesforce.
• Designed, and developed Apex Classes, Apex Triggers for various functional needs in the application.
• Developed complex workflows and approval processes for automating business logic
• Working extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visualforce pages.
• Integration with AppExchange products and development, and to make use with mobile applications and Web projects.
• Worked with Single Sign On, Delegated Authentication and security assertion markup language (SAML).
• Creating triggers to enforce constraints on the fields and schedule tasks. • Creating auto assignment rules using the workflow process to route tasks.
• Mainly focusing on developing Visual force Pages, Custom Controllers, Apex Components, Apex Triggers, SOQL, SOSL and used Object-oriented concepts.

Environment: Salesforce.com Import Wizard, Siebel, Apex, Controllers, Workflows, Email Updates, Eclipse IDE, SQL, JavaScript, Web Services API, Apex Classes, Controllers, Visualforce pages, Web Services, SOAP, REST, WSDL, Sales Cloud, Service Cloud, Data loader, Force.com IDE, HTML, CSS, jQuery, JSON.

Salesforce Developer/Administrator

Confidential, San Francisco, CA

Responsibilities:

• Worked on Salesforce to quick book integration.
• Documented requirements in Functional and business requirement documents.
• Created user acceptance test cases for corresponding business cases.
• Granted users security access and maintained roles, profiles depending on the business needs.
• Trained users and Managers after successful implementation of changes and projects in salesforce.
• Instructed users and business partners on salesforce tool enhancement.
• Interact with Stakeholders like Sales Directors, Managers and Regional directors on improving salesforce and making its best utilization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Implemented Security Settings and configured profiles and permission sets.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Assisted Development team in Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Worked on Validation Rules, Workflows, and approval processes.
• Created and used Email templates in HTML and Visualforce.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Performed troubleshooting of various production issues.
• Resolving issues related to Governor Limits.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Environment: Saleforce.com platform, App exchange, Admin, Data Loader, Workflows, Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Visual force (pages, components, controllers), Apex, Batch apex, web services (SOAP).

Salesforce Developer/Administrator

Confidential, West Des Moines, IA

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Customizing the application using Salesforce.com features as per the business requirement.
• Designed Account Management, Lead Management, Opportunity Management and Case Management.
• Created Custom fields, Objects, Tabs, Page layouts, Custom Buttons, Workflows Alerts and Actions, Approval processes.
• Involved in the implementation of Validation rules, Email Templates, Sharing and Security rules for the application.
• Created workflow rules and defined related actions - tasks, field update, email alert, time triggered tasks, email alerts, field updates to implement business logic.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Performed the detailed analysis of functional and technical requirements. Deployed the custom objects.
• Identified the lookup and master-detail relationships and created the junction objects.
• Developed Visualforce Pages to include extra functionality and wrote Apex classes to provide functionality to the Visualforce pages.
• Designed, developed and deployed Apex classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in instalments.
• Worked on JavaScript, CSS, and HTML to develop an interactive Web application.
• Implemented the solution using struts framework.
• Testing the application using testing tools.

Environment: Salesforce.com, Apex, Visualforce, Workflows, Sharing rules, Sandbox Data loader, Outlook Connector, JavaScript, HTML, CSS, Force.com IDE, Java, J2EE and Windows XP, Custom Objects.

Salesforce Business Analyst

Confidential - New Orleans, LA.

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Prepared Business Requirement Document (BRD) and then converted business requirements into Functional Requirements Specification (FRS).
• Implemented Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Data Flow Diagrams, Activity Diagrams and ER diagrams.
• Worked extensively with MS- Visio to document requirements, create the AS-IS and TO-BE process flow diagrams.
• Created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support. Environment: Project Management Tools, Salesforce.com Platform, Rational, Rational Rose, Reports, Dashboards, MS Word, PowerPoint, Excel.

Environment : Saleforce.com platform, Decelerative Programming, Apex Language, Visual Force Pages, Visual Force Components & Controllers, Email Services, App Exchange Data Loader, Import Wizard, Data Migration.