SUMMARY:

• QA Analyst with expertise in all phases of testing for client/server, mainframe, web applications and databases.
• 10+ years of experience as QA Analyst with expertise in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.
• Experienced in defining Testing Methodologies and adapting them to SDLC.
• Experienced in coordinating testing effort, responsible for test deliverables, status reporting to management, issue escalations.
• Experienced in using Test Management and Issue Tracking tools such as Quality Center (QC), ALM, Microsoft Test Management (MTM), Team Foundation Server (TFS) and JIRA.
• Over three years of experience as Business Analyst with expertise in:
• Gather business requirements, project scope definition, issue management, create Business and Functional requirements packages, process definition, to identify issues surrounding business change, to escalate issues to the appropriate personnel.
• Liaise with developers, other business analysts, and user representatives in application design, requirement interviews and document reviews.
• Working closely with tech teams to troubleshoot defects and assist through the defect resolution process.
• Mentoring and managing remote QA teams (Mexico, India).
• Working closely with users, Business and Operation leaders during planning and execution of UAT to ensure that the solution delivered satisfies their business needs.
• Experience with SOAP/XML and Web Services testing.
• Experience in the implementation of SOX controls.
• Experience in testing backend applications by writing complex SQL statements.
• Experience in preparing Test Data and ensuring that the test environment is properly setup to support the planned test activities.
• Experience working closely with Automation Teams in deciding what and when to automate. Validating test procedures and results.
• Strong problem solving skills, quick learner and able to work independently as well as a team member.
• ISTQB - Certified Tester Foundation Level

PROFESSIONAL EXPERIENCE:

Confidential - St Paul, MN

Sr. QA Analyst

Responsibilities:

• Understand business challenges, problem statements, requirements and existing environments for various work streams.
• Worked on implementation and maintenance of a variety of reports to cover SOX control audit requirements writing SQL queries to validate the integrity of the reports.
• Worked on implementation and maintenance of ETL procedures for a Claim Data Repository using SQL queries, Stored Procedures and functions to test the database integrity.
• Involved in working with iterations/Sprint and kick off meetings by implementing Agile Process.
• Responsible for Test Data and environment setup for the assigned work stream.
• Developed Master Test Plans, Test Cases, Test Scenarios, Test Data and Traceability Matrix.
• Conducting Integration, System, Functional, GUI, Regression, Smoke, Database Integrity, preparing and coordinating User-Acceptance (UAT), Performance testing, Load testing and stress testing on web applications.
• Walkthrough the applications with the help of Subject Matter Experts to know third party components, custom build components, dependencies and technologies for identifying end-to-end test scenarios for System and Integration test evaluation.
• Handle the tasks of identifying UAT testers and managing resource plan by coordinating with business stakeholders.
• Coordinate and Communicate with the Offshore and manage project deliverables and drive it to completion.
• Participate in analysis and design walkthroughs, as well as project meetings to estimate quality assurance effort on approved projects.
• Managing requirements and Test Management using Microsoft Test Manager (MTM).
• Execution of approved Test Procedures and / or test cases using MTM.
• Attending daily scrum meetings and following agile development methodologies.
• Created Traceability reports between Requirements and Test Cases in MTM.
• Logging issues in Jira and Microsoft Team Foundation Server, tracking their status to closure.
• Work closely with development team, implementation and support team for production issues.
• Defect Tracking using MTM and generating defect summary reports for business stake holders.
• Maintained Test Logs, Test Summary reports and participated in defect review / Status / GO-NO-GO Meetings.

Environment: SQL, Microsoft Test Manager, Team Foundation Server (TFS), JIRA, MSP

Confidential - St Louis Park, MN

QA Analyst IV

Responsibilities:

• Worked on the implementation and support of new loan modification programs in web and desktop applications.
• Developed Master Test Plans, Test Cases, Test Scripts, Test Scenarios, Test Runs, Test Data and Traceability Matrix.
• Participated in Business and Functional requirement walkthroughs and reviews.
• Moderately complex to complex test data conditioning on MSP (loan servicing platform).
• Affordability and Eligibility validations for HAMP style loan modifications using MSP as system of record.
• Conducting Integration, System, Functional, GUI, Regression and Smoke testing.
• Logging defects in ALM, tracking their status to closure.

Environment: MS Office, Mainframe (MSP) SQL, ALM

Confidential - Des Moines, IA

Confidential Division - QA Analyst/Test Lead

Responsibilities included:

• Responsible for ensuring the quality of the work stream(s) assigned to.
• Create test plan for activities needing to be accomplished.
• Train testing resources in order to perform test planning and test execution activities.
• Responsible for Test Data and environment setup.
• Responsible for the daily testing activities of the work stream, work assignments, defect review.
• Status reporting to Project Manager.
• Tracking metrics.
• Manage remote teams (India, Mexico)
• Test Lead for off shore's team testing activities
• Functional requirements analysis, Functional scenarios development, Test Execution and defect Management
• Planning and coordination of UAT activities.

Environment: MS Office, Mainframe, SQL, ALM, Citrix, COMPASS, SoapUI, XML

Confidential, Des Moines, IA

QA Task Lead -

Responsibilities:

• Responsible for ensuring the quality of the work stream(s) assigned to, Create test plan for activities needing to be accomplished, Train testing resources in order to perform test planning and test execution activities.
• Responsible for the daily testing activities of the work stream, Status reporting to QA Lead, Tracking Metrics

Environment: MS Office, SQL, Quality Center (QC), Citrix, Click4Care, SoapUI, XML

Confidential, Des Moines, IA

Test Lead

Responsibilities:

• Coordinate a remote team, Analyze Functional requirements, Development of Test Plan, Development of Test Matrix, Test Scenarios, Test Cases, Test Data, Testing WEB and Backend applications, System Testing, Regression, E2E.
• Report and Defects Tracking, Status Reporting to the QA Manager on site, Responsible for training new team members, Tracking Metrics and Reporting of tests

Confidential- Des Moines, IA

Business Analyst / Test Lead

Responsibilities included:

• Responsible for the participation in or leadership of; elicitation, analysis and documentation of business/technical needs on medium to large scope projects.
• Coordinate test team (on site & remotely), during the analysis, design and execution phases of the project.
• Produced project status reports, managed the team and resolved day-to-day issues.
• Proactively communicate issues and concerns, and to create training materials.
• Working with development teams troubleshooting and correcting software bugs and deficiencies based on the testing results.
• Responsible for planning and coordination of UAT.

Confidential

QA Test Engineer

Responsibilities included:

• Developed Master Test Plans, Test Cases, Test Scripts, Test Scenarios, Test Runs, Test Data and Traceability Matrix.
• Participated in Business and Functional requirement walkthroughs and reviews.
• Created procedure steps for the implementation of SOX controls for the IT department.
• Participated on an audit for all IT processes on the department.

Confidential

Technical Support

• Telecommunications Support Engineer
• Functional Experience: LAN and Wireless setup / support.

Environment: Windows network tools