SUMMARY:

• 8+ years of Experience in Information Technology with a strong background in MS Dynamics CRM, C#, XML, HTML, SQL and JavaScript.
• Hands - on experience across all stages of Software Development Life Cycle (SDLC) including business requirement analysis, build, unit testing, system integration and user acceptance testing.
• Experience in Microsoft Dynamics CRM 2011, CRM 2013, 2015 and CRM 2016 and Dynamics 365
• Have a good understanding and knowledge on Dynamics CRM customization, extending the CRM functionality, full life cycle implementation of CRM based Solutions, Custom Windows and Web Applications using .Net Technologies.
• Experienced with customization, configuration, installation, deployment, integration and extension of Mid to Large Scale CRM applications and products.
• Design and customize CRM forms, Site map, Plug-ins, Workflows, Dialogue, Custom Workflow assemblies, and Web resources etc.
• Developed custom applications using SOAP and REST based CRM Web Services.
• Experience in Microsoft Dynamics CRM integration with existing external applications.
• Have good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization with complex charts built from SSRS.
• Experience in Web and Windows based application development using Microsoft Technologies like Framework, C# .Net, ADO.Net, XML, JavaScript, MS SQL and SQL.
• Experience in fostering and developing client relations, providing end user training and innovative technical solutions, conducting software demonstrations
• Experience on Dynamics CRM forms customization using JavaScript and integration of CRM with other web/windows applications.
• Designed several custom dashboards with various degrees of complex visualizations using charts and reports.
• Expertise in web technologies to develop data centric applications using C# and ASP.NET with MVC architecture.
• Experience in building rich web experiences using JavaScript and Silverlight.
• Experience in data migrations and update operations using LINQ and XRM within CRM across various entities
• Experienced with SQL server, SQL, TSQL, stored procedures, Functions, Triggers, Backup and Restore.
• Experience with integration and functional testing, SCRUM methodologies and Sprints.
• Leadership skills include ability to lead and motivate co-workers from all backgrounds, creative problem solving and solution-oriented work style, decisive and confident decision-making and in-depth proficiency with new technology trends.
• Good in designing and development of Plug-ins and Workflows in CRM to meet business process flow requirements including Sales, Marketing, Services using CRM SDK and C#.
• Expertise in Customization and Configuration of Business Rules and Business Process Flows.
• Have experience in Customization and Configuration of Fetch Based Reports in Microsoft Dynamics CRM Application.
• Experience in design and development of Custom Data Migration Tool to import data into MS CRM Application.

TECHNICAL SKILLS:

Enterprise Technologies: Microsoft Dynamics CRM 365, 2016, 2015, 2013, 2011

Web Technologies: Ajax, XML XLST, SOAP, WSDL, HTML, CSS, Java Script, JQuery, JSON.

Tools: VFS, Visual Studio, TFS, Jira

Reporting Tools: SQL Server Reporting Service (SSRS), Crystal Reports, Excel.

Programming Languages: .NET … ASP.NET … VB.NET, C#, XML, Web Services, WCF, WPF, Win Forms, Web Forms, T-SQL.

Database: MS SQL Server 2008/2012/2014.

Operating Systems: Windows 2007/8/10, LINUX, UNIX.

Methodologies: Agile, Waterfall, Scrum

PROFESSIONAL EXPERIENCE:

Confidential -Southwestern, TX

MS CRM Developer

Responsibilities:

• Used MS Dynamics 365 Customization tools to customize system components such as forms, views, attributes, relationships, and entity mappings.
• Created all the security roles and users accordingly in the system based on roles.
• Perform one to one requirements gathering session with Business users and prepared the Enhancements lists in Service Module.
• Configuration of MS Dynamics CRM with Microsoft Outlook 2015.
• Customization and Configuration of Site Map using XRM Toolbox.
• Worked with CRM SDK for customize the entities, fields forms etc.
• Developed workflows to automate various business processes.
• Created Reusable Helpers for JavaScript, Plugins and Workflows.
• Proficient in designing and deploying Plug-in and Workflows in CRM to meet business process flow requirements, including Sales, marketing, customer services support, using CRM SDK and C#.NET.
• Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
• Upgraded the JavaScript code written on Account, Opportunity, Products, Order form to use the Latest XRM Page components of Microsoft Dynamics CRM Online.
• Developed Plug-ins in CRM to facilitate complex business rules and validate data, create events.
• Responsible for Providing redundancy and backup support for other team members.
• Responsible for preparing Functional Specification Documentation.
• Gathered a variety of data points for reporting services.
• Developed complex reports using SSRS and deployed into MSCRM.
• Developed Jscript libraries for various data validations and customizations.
• Designed and created training material for the end-client. Held walk through sessions for the client after every development cycle.
• Developed email templates using HTML. Configured IIS server to deploy the web application, Co-Ordinated deployment activities and TFS for server side deployment.
• Created Dashboards, Views, Reports and Charts.
• Developed Plug-ins and Custom Workflow Activities to meet the Business Requirements.
• Designed the Security Model for the production environment.
• Created Teams and Security Roles to implement Role-based Forms.
• Customization and Configuration of Sub Grids using HTML 5.
• Implemented Logging Mechanism for Plug-ins and Workflows.
• Used JIRA Tool to track the defects and Production Issues.
• Responsible for Providing redundancy and backup support for other team members and Technical customer support on Phone and Emails.

Environment: MSDynamics CRM 365, C#.Net, Microsoft SQL Server 2014, HTML 5, JavaScript, Jira, SSRS, IIS, MS Visual Studio 2010, Windows Application

Confidential, Manassas, VA

Responsibilities:

• Analysis, Business process study & Requirement gathering on Domestic, LGC and International Business processes.
• Functional Requirements Document preparation (FRD) for Business processes with in detailed VISIO’s.
• Preparation of Function Design Document (FDD) for LGC/International and Domestic Processes.
• GAP-FIT Analysis & Sign off from client for the Customizations identified.
• Testing of newly, developed web services and functionalities like data import through CSV template upload file.
• Preparation of user training manual documents.
• Business users training.
• UAT (User Acceptance Testing) preparations for final review by Client.
• Go Live & Post Go Live Support.

Confidential, Livonia MI

MS CRM Developer

Responsibilities:

• Involved in functional analysis, design documentation, requirement gathering and development.
• Experience the CRM team to regular monthly release cycle process.
• Developed out-of-box workflows and custom workflows forCRM 2015 based on user needs.
• Worked on supporting theCRM 2015 production environment and resolving the issues forCRMproduction environment.
• Involved in various meeting held based on upgrade of the currentCRM 2013 version to theCRM 2015 version.
• Responsible for overseeing the company's requirements, development, testing and deployment of Microsoft Dynamics CRM.
• Developed helper classes using C-sharp (C#) to simplify ASP.NET MVC application.
• Extensively used Advanced Find functionality inCRM.
• Developed Fetch XML based Reports using BIDS.
• Used excel templates for data imports to and fromCRM.
• Involved working with MVC design Pattern for submission of the forms on webpages.
• Functional and Technical understanding of the issues.
• Querying SQL 2012 database for customer production issue resolutions.
• Supporting, troubleshooting and resolving CRM user's issues across the globe and train them if needed.
• Suggested several security policies on various entities in the system to manage and implement appropriate access controls in MS Dynamics CRM 2015 using XRM Toolbox.
• Worked on the initial setup for the Production environment created Business Units, Roles and users, imported accounts and assigned ownership.
• Designed and created training material for the end-client.
• Developed dynamic reports usingCRM reporting interface and SSRS (SQL 2012) deployed it on theCRM that were used in the application depending on roles.
• Worked on dashboards inCRM 2015. Surveyed variety of users to develop customized dashboards per their security roles.
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Bound the Sitemap to the Tree View control for navigating between several Web Forms.
• Developed reusable custom data access layer using ASP.NET.
• Used ASP.NET as data access middleware for retrieving OData and updating records in database.

Environment: Net 3.5, MSCRM Dynamics 2015/2013, C#.Net, AJAX, JSON, Agile, HTML, IIS, Windows Application, MVC, SQL Server 2012, Fetch XML, SSRS.

Confidential, Austin, TX

MS CRM Developer

Responsibilities:

• Responsible for designing, development, installation and support services of Microsoft Dynamics CRM Application using MS CRM 2011.
• Used Sales, Service and Marketing Modules of Dynamics CRM.
• Created several plug-ins and workflows for enhancing the system and maintain data integrity.
• Responsible for customization and migration of Dynamics CRM applications and latest system upgrades.
• Participated in End to End project life cycle starting from Requirement gathering to deployment.
• Participates in application design sessions and code reviews to ensure accuracy towards business requirements and development guidelines
• Provided technical guidance to the team and participated in several sessions of code review.
• Created custom dashboard and configured sitemap.
• Developed user interfaces and web applications using JavaScript, JQuery and HTML.
• Responsible for creating database and schedule jobs in SQL Server.
• Configured CRM settings to adapt security policies within different environments using security roles.
• Accomplishes a tight and neat coordination of Java Script, XML, AJAX, HTML and .NET
• Developed business objects using C# for various modules.
• Used various report items like tables, sub report and charts to develop the reports in SSRS.
• Used TFS (Team Foundation Server) to maintain version control of code during solution import & export.
• Suggested updates and methods relevant to system architecture components and changes through research.
• Supported .NET applications and architecture by designing, coding and debugging procedure.

Environment: MS Dynamics CRM 2011 , Visual Studio 2012, Windows Server 2012, SQL Server 2012, SSRS, jQuery, Sitemap Editor, XRM Tool Box, Plugin Registration Tool, Visual Studio

Confidential, Salt Lake City, UT

MS CRM Developer

Responsibilities:

• Client interaction to gather the Requirements.
• Prepared Coding Standards Documents for JavaScript and C#.
• Created Reusable Helpers for JavaScript, Plugins and Workflows.
• Prepared High Level, Low Level Design Documents and Unit Testing Documents.
• Create Plug-ins and custom pages for enhancing the system and maintain data integrity.
• Created Custom Entities, Attributes and Relationships to meet the Business Requirements.
• Customized CRM Forms using Java Script and Business Rules.
• Code review of plug-in and custom Asp.net MVC Application.
• Consumed and Exposed Dynamics CRM APIs for Custom API development.
• Customization and Configuration of Dashboards and Reports.
• Designed Sales Module using plugins, workflows and other CRM customizations & worked with Custom Dashboards and SSRS Reports.
• Customization and Configuration of Business Process Flows to meet the Business Requirements.
• Implemented User Interface in Model-View-Controller Architecture which accomplishes a tight and neat coordination of Java Script, XML, AJAX, HTML & Created client-side extensions using them
• Involved in WCF Services (SOAP) design and deployment for integrating web application with CRM parallel to design and development of REST service using Web APIs.

Environment:MS CRM Dynamics 2011, C#.Net, MVC and Microsoft SQL Server 2008 R2/2012, SharePoint 2010, SSRS.

Confidential

Responsibilities:

• Involved in Full life cycle implementation.
• Collaborate with customers to understand their business requirements.
• Implementation and deployment of AX modules.
• Participation in UAT, Post-live training and support.
• Propose best solution on MS Dynamics AX Retail & POS functionality & Design.
• POS (Point of Sale) screen Design with required functionalities & Reports for Multi Retail clusters.
• Responsible for AX 2012 R3 core T&L Inventory Management, Warehouse Management, Accounts Payable, and Accounts Receivable Modules.
• Responsible for large global implementation of highly customized MS Dynamics AX Human Supply chain solution.

Confidential

.NET Developer

Responsibilities:

• Served in developing the Front-end GUI with ASP.NET and developed user controls for professional GUI.
• Involved in building and consuming of web services dynamically from different sources with web referencing.
• Developed and coded classes to modularize the application, for it to interface with the database and to display complex sets of data on various screens.
• Added Server controls, Custom controls to enhance functionality to the ASP.NET pages.
• Developed custom controls using AJAX.
• Involved in design and development of Database and writing Stored Procedures, Creating Packages and complex queries in SQL.
• Involved in developing the application using ASP.Net for .Net Web forms and C#
• Interacting with Business Analysts, Testers, Other developers, Offshore Team and Managers to deliver a Web based solution.
• Involved in customizing coding solution for different modules in different representations.
• Involved in deployment process and production support .
• Extensively used XML and dataset for accessing data from SQL Server 2008 database.
• Used Cross Tabs, Sub Reports, Formulas and Parameters in the reports.
• Generated Sales Reports for statistical analysis of data at user level using SSRS.

Environment: Visual Studio .Net, ASP.NET, C#, ADO.NET, SQL Server 2008, HTML, Java Script, XML, CSS, Win Forms, Crystal Reports, Web Services.