SUMMARY:

• Over 8+ years of experience in the field of IT industry which includes 6 years of experience as Salesforce Developer/Administrator in SalesForce.com CRM Platform across multiple industries involving building, customizing, developing and administering on cloud applications and 2+ years of experience on development of software applications using JAVA.
• Experience customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Strong knowledge on Agile (SCRUM), Water Fall Project Execution Methodologies.
• Extensive experience in Salesforce Customization, creating Roles, Profiles, Page Layouts, Record Types, and Assignment Rules, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, Approval Process, Workflow, Customer Service and Support Administration.
• Good knowledge on mobile applications like Salesforce 1 and Salesforce classic and Lightning .
• Hands on experience in Administration setup like manage Users, Security Controls and Data Management.
• Involved in developing Salesforce Lightning Apps, Components, Controllers, events and Skilled in understanding and implementing the new Salesforce Lightning Experience
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Good knowledge on Developing Lightning components with Aura framework.
• Experience working with GitHub, BitBucket and Heroku.
• Hands on experience in development by implementing Triggers, APEX classes, wrapper classes, controllers, Visual Force, Force.com IDE, Apex Test Classes for SFDC testing, Batch Apex for data processing and writing queries in SOQL and SOSL, customized queries to avoid governor limits.
• Extensive experience in developing and deploying custom integration solutions in Salesforce.com CRM. Proficient in creating/troubleshooting/modifying APEX code and visual force pages.
• Extensive experience in designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, Dashboards, and Email generation according to application requirements.
• Experience in Working with Wave Analytics to provide dynamic dashboards from different Data sources.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Good understanding of SAAS, PAAS and IAAS cloud computing services
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, XML, and SOAP.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud
• Expertise in sales cloud, service cloud and Marketing cloud processes.
• Migrated the code using Eclipse IDE and ANT scripts.
• To improve business made recommendations to integrate with third party plug-ins from AppExchange.
• Used Force.com Web services API and Salesforce API are REST, SOAP, METADATA for implementing web services in the application for access to data from different users.
• Experience with customization of Salesforce Communities and platforms ExactTarget, Apttus CPQ.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
• Involved in providing Production support post go-live.
• Experience on Community Cloud to connect with customers and employees with each other.

TECHNICAL SKILLS:

Salesforce.com: Apex Language, Apex Trigger, Apex Class, Visual force (Page layout, Controller). Templates, Formula Fields, Validation rules, workflow and approvals, AppExchange, Data export and Import wizard

Custom Integration and management tools: Workflow & Approvals, Field updates, Outbound/Inbound Messages, Reports, Custom Objects, Custom Settings, Custom Labels, and Tabs, Account Management, Contact Management, Pipeline Management, Email Services, Security Controls & Custom Application and Sandbox environment, Lightning Experience, Jenkins

Force.com tools: Apex API, Apex Data Loader, ETL Data Extraction, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector, Workbench and Eclipse IDE with plug-in, Migration tool, Lightning Component Framework, Lightning App Builder.

Relational DB: SQL, SOQL, SOSL, Schema Builder

Operating Systems: MS Windows, Linux, Unix.

Programming Languages: C, C++, JAVA, HTML5, CSS3, jQuery, JavaScript, XML

Web Services: REST API & SOAP API

PROFFESIONAL EXPERIENCE:

Confidential, San Antonio, TX

Sr. Salesforce Dev/Admin

Responsibilities:

• Gathered and analyzed the technical requirements
• Based on Lightning Design System Designed and developed Visual Force Pages using some lightning components like grid, button group, cards and tiles.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better
• Have good experience on lightning design system.
• Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Salesforce
• Wrote SOQL and SOSL queries by using Workbench and Developer Console.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ .
• Created stories and Defects using Jira and hands on experience on Functional Testing.
• Created CPQ process using Apptus CPQ and CLM App Exchange tool in Quote.
• Worked with Sales cloud and Service cloud to leverage the functionality, Lead Management and Opportunity management.
• Designed Apex Classes, Controller Classes, Controller extensions and Apex Triggers for various functional needs in the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• By Using Lightning Components Involved in converting already existing visual force pages into new Lightning.
• Involved in Creating Users, Roles, Profiles, and Page Layouts in creating Salesforce.com Administration.
• Worked on formula fields, relationships, securities and Business flow.
• Developed data model including objects, fields, and relationships.
• Developed Apex classes and Apex Triggers based on application requirements
• Customized and maintained Salesforce service cloud applications
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com
• Created various profiles and configured the permissions based on the organizational hierarchy.
• Created junction object to model the many to many relationships.
• Created Data Extensions, List to load data into Salesforce Marketing cloud.
• Used Tabular, Summary, Matrix, and Joined reports to create standard and custom reports.
• Created Master Detail relationship among the custom objects.
• Worked on data migration tools like import wizard and Apex Data Loader.
• Experienced in creating various types of tabs include custom and visual force tabs.
• Created various triggers on the database to meet the business requirements.
• Designed and developed Visual Force to create a rich user interface.
• Created custom buttons and developed VF pages required for the custom buttons.
• Created Apex classes with respect to controllers to meet client’s business logic.
• Created Reports and dashboards as per the client’s business needs.
• Experienced in deploying from sandbox to production using ANT tool.

Environment: Sales force CRM, Apex Language, Visual Force Pages, Data Loader, Sales Cloud, Service Cloud, Marketing cloud, Lightning, Work Bench, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data loading, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, Soap UI, SOQL, Eclipse, Force.com IDE, Apttus CPQ.

Confidential, St.Louis,MO

Sr. Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC)
• Interface Designing using Visualforce page and their supportive Controller Classes. Automate the functionality by writing Triggers and Apex Classes.
• Involved in using lightning, process builder and workflows.
• Reengineered APEX code already in production to optimize trigger-based transactions for performance and speed as well as to work seamlessly with governor limits.
• Defined the system interfaces (XSD, WSDL, etc.) for SOA components and implemented two-way SSL authentication for SOAP based web services from Salesforce to Mule with Apex callouts
• Used Web services (SOAP) for transmission of large blocks of XML data over HTTP.
• Responsible for Unit testing and performance testing of SFDC API/Web Service.
• Created Lightning components, Apps, Pages and Customized Lightning components were built using Java script on client side and Apex on server side .
• Extensively worked on XML DOM Parser
• Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Worked on standard objects such as Leads, Opportunities, Accounts, Campaigns, associated with SalesCloud . Configured ServiceCloud for Cases for Customer Service division.
• Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects
• Setup, maintained, and optimized Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Knowledge in Implementing Marketing cloud from scratch and successfully integrated Sales cloud with marketing cloud.
• Implemented Data Loader to load data from Marketing Cloud to Service Cloud. Helped in developing strategy and roadmaps for email marketing programs to drive acquisition, customer retention, customer growth, and demand generation to achieve quantifiable revenue goals
• Experience in managing Repositories using Jenkins and GitHub
• Migrated data from one sandbox to other using change sets and used Informatica for integration purpose.
• Retrieved customer data from third party APIs and migrated the data to be displayed on Salesforce Lightning Components.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on logic and Interactions in Lightning Applications
• Methodology testing package upgrades in sandbox org and deploying in production org.
• Created public websites and applications that are directly integrated with your Salesforce.com organization using sites.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Packaged and Deployed customizations from Sandbox to higher environments using Eclipse.

Environment: Salesforce.com, Force.com, Apex, Data Loader, SOQL, SOSL, Communities, CRM, Import Wizard, Aura Framework, Informatica, Eclipse IDE, Sales Cloud, Service Cloud, Marketing cloud, Jenkins, GitHub, Controllers, Visual force Pages, GitHub, jQuery, XML and Triggers.

Confidential, Boston MA

Salesforce Dev/Admin

Responsibilities:

• Worked on both Administration and Development of the project.
• Created Triggers in Apex Classes.
• Worked with usage accomplices in moving Oracle Right Now bases benefit stage to Salesforce Sales cloud.
• Worked on benefit cloud usage utilizing Cases, and actualized Email-to-Case, Escalation and task rules.
• Worked on Sales, Service and Marketing Cloud.
• Maintained and developed the Custom objects, Custom fields, Custom tabs, and Validation rules and S-Controls HTML & JavaScript.
• Created pinnacle REST web benefit classes for outer applications to get to Salesforce

information from different items.

• Worked on designing groups to interior representatives, outer clients and created Visualforce pages with association CSS.
• Created benefit reassure and empowered for client with jabber and replies in the administration cloud.
• Created Case Queues which automatically assign cases to a specific user or group of

users based on predefined criteria.

• Deployed salesforce parts from sandbox to creation utilizing Force.com Change Set and Eclipse.
• Implemented approaches for content governance, processes, version control and UI consistency within Einstein.
• Deployed salesforce components using meta-data API across various sandbox and production instances with Change Set.
• Implemented administrations to help Service cloud execution, which incorporates Order Status Query, Asset/item query, Claim status query, Up-Sell and Cross-offer related administrations.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the

application using Force.com Explorer.

• Involved in uploading of data through Data Loader.
• Involved in creating Approval Processes.
• Designed Webpages in the visual force.
• Established Securities at Application object and field levels.
• Designed different Webpages in Visualforce MVC for catching different client enquiries and made different User interface according to the prerequisites of Customers.
• Managed Users, Profiles, Roles, Permission sets, Groups and Queues in the association.
• Performed customization of Accounts, Contacts, Opportunities, Cases, Opportunity Products, Quotes, Opportunity Line Items, Price books, Products, Attachments and Custom Objects.
• Created Relationships, Formula Fields, Validation Rules, Page Layouts, Search Layouts, Record Types, Custom Buttons, Links, List Views, Dependent picklists.
• Involved in Service Console customization, Macros, Knowledge administration, Interaction Channel setup, Case Management, Live Agent design.
• Designed and Executed various Tests cases.

Environment: Salesforce.com, Visualforce, Service Cloud, Service Console, MVC, Custom Objects, Custom Tabs, Email Handler, CSS, REST, Eclipse IDE, CSS, ERP, Oracle, JAVASCRIPT API

Confidential, Dallas, TX

Salesforce Admin

Responsibilities:

• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers as a Salesforce consultant.
• Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Provide training to end users, updated and modified Fields, Objects, Page Layouts.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Analyzed and evaluated complex business requirements and recommended solutions.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Configuration and administration of Salesforce.com enterprise editions
• Configured page layouts, workflows, document templates, record types, & data fields.
• Involved in fallout analysis and fixing the issues.
• Worked with Data loader for loading the attachments into salesforce.com, related to bjects like Accounts, Contacts, Opportunities, and Activities.
• Involved in Data mapping specifications to create and execute detailed system test plans.
• The data mapping specifies what data will be extracted from an internal data warehouse,transformed and sent to salesforce.com entity.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown webservices.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web ServicesReports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Jr. Salesforce Dev/Admin

Responsibilities:

• Involved in various stages of software development life cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing .
• Created custom objects and fields for transactional and contractual information.
• Designed and deployed custom tabs, validation rules, approval processes and auto-response rules for automating business logic
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used force.com developer toolkit including apex classes , apex triggers and visual force pages to develop custom business logic.
• Experienced in unit testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Informatica, Data Migration, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams
• Involved in the configuration, development, and deployment of EJBs, JSPs, and Servlets
• The application is based on MVC-II Architecture using Apache Struts framework. Worked with 3-Tier Architecture which includes the presentation layer, Business logic layer and the database
• Developed database access using JDBC
• Wrote a data access component to perform DML operations using JDBC
• Developed Java Beans (POJO) to represent the model classes and mapped them to the tables
• Designed Session Beans for implementing business logic
• Participated in Form validation using the Struts validation framework
• Involved in all phases - Unit, Integration, System - of testing

Environment: Java/J2EE, Java Beans (POJO), Servlet, JDBC, HTML, JavaScript, jQuery, XML, Web Services, JUnit, Oracle9i, UML, Eclipse, Windows XP.