Sr.salesforce Developer Resume
New York, NY
SUMMARY:
- A certified Salesforce professional with almost 8 years of total IT experience that includes over 5 years of Salesforce experience, worked as Salesforce Developer, Salesforce Administrator and Support Specialist. Experienced in interacting with stakeholders, business team, project sponsors inorder to understand the system requirements and delivery of project.
- Skilled in Sales Cloud, Service Cloud, Call center, Chatter and App - exchange applications
- Good knowledge on Apex development in creating Objects,Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions
- Developed Visual force pages and Controllers using Apex Programming on Force.com Platform
- Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform
- Extensive experience using Sales force Automation (SFA), Profiles, Creating Roles, Page Layouts, Org Wide default, Sharing rules, Work Flows, ApprovalProcess, ProcessBuilders, Reports and Dashboards.
- Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs and Custom reports
- Design of Record Types, Dashboards, and Email generation according to application requirements.
- Experience in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer
- Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
- Hands on experience in working with agile methodology and Scrum when working with cross functional teams in making improvements and involving clients with development decisions throughout the process.
- Extensive experience working with salesforce.com Sandbox and Production environments.
- Performing the deployment activities using Change sets, ANT and Eclipse IDE.
- Developed custom Web Services for handling inbound requests and outbound calls to external Web Services.
- Worked more on Data Integration and Migration by using Force.com Apex data loader, web based import wizard and little experience on Informatica Cloud.
- Familiarity with security standards such as TLS and SSL
- Experience working with SVN
- Expertise in creating custom reports and analytic snapshots.
- Good understanding of WSDL, SOAP API, REST API, Batch Apex and Schedule Apex.
- Possess excellent communication, interpersonal skills and the ability to work both as a team player and an individual.
- Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes
PROFESSIONAL EXPERIENCE:
Sr.Salesforce Developer
Confidential - New York, NY
Responsibilities:
- Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
- Participated in Requirement Gathering Sessions & JAD Sessions
- Created and managed different Custom Objects, Workflows, Custom Reports and Dashboards.
- Designing and Implementing Security and Sharing model of the Salesforce org by developing and configuring Profiles, Field Level Security, Organization Wide Defaults, Roles, Sharing Rules Manual Sharing and Permission Sets
- Worked on configuring standard Salesforce Chatter and also customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages.
- Experience in developingSites and Customer Portals using Ajax, HTML, CSS, and JavaScript
- Worked on Creating Visualforce Pages on Force.com IDE Platform and Eclipse
- Helped in automation of some business processes by creating workflows (email notification/fields/updates/tasks)
- Programming with Apex Classes, Apex Triggers, Standard Controllers, Custom Controllers, Controller Extensions and Test Classes
- Used SOQL & SOSL Queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects
- Worked on Sales and Service Cloud
- Responsible for Salesforce.com System Integration with external applications and systems using Apex Web services and Apex Callouts with both REST API and SOAP API
- Worked on Service cloud communities sharing Business Process extend them across offices and departments, and outward to customers and partners
- Created S - Controls to meet new business requirements
- Used Apex Data Loader to load data andmake bulk upload of client data
- Worked on Batch class and scheduling the batch class
- Worked on XML, HTTP/HTTPS, SQL, JAVA SCRIPT, and JQUERY
- Have working knowledge in Service Cloud console with exposure to CTI adapters.
- Worked closely with Java development team in Agile Environment to build and support current dashboards and portals
- Worked on Model View Controller Design Pattern.
- Used Github, Jenkins, and Mavensmate for code migration from Personal Sandbox to Dev.
- Used ANT tool to migrate from Dev. to QA
- Responsible for project deployments in customer's Salesforce.com production organization by creating and deploying Change Sets
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), SOQL, SOSL, AJAX, Java Script, Bootstrap, HTML, Leads, Roles, Profiles, work Flow rules, Process Builder, Agile/scrum, Windows XP, Salesforce.com Security and Data Sharing.
Salesforce Business Analyst
Confidential - Issaquah, WA
Responsibilities:
- Performed the role of Business Analyst, interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
- Documented and shared the requirements with other SalesForce.com consultants for further implementation.
- Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
- Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
- Customized tabs for among different business users groups and business centers.
- Create various profiles and configured the permissions based on the organizational hierarchy requirements of Hotwire.
- Created the workflows for automated case routing, entitlement managements, alerts and other processes.
- Created Business user stories
- Worked with data mapping and modeling requirements using State Diagrams, User Interface Prototype, Activity Diagram and Workflow Diagrams
- Developed and documented processes, procedures for system usage and integration
- Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
- Developed various Custom Reports and deployed them for different business user levels.
- Provided the training to the internal business users to use the application and develop their own custom reports.
- Created test scenarios and functional testing
- Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
- Supported the data migration activities for various migrating data from various business centers and business center users with the support of Saleforce.com.
- Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
- Administrated and monitored the company's Salesforce CRM application.
Environment: Salesforce.com Platform, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox
Salesforce Developer
Confidential - Columbus, OH
Responsibilities:
- Performed detailed analysis of business and technical requirements and designed the solution bycustomizing various standard objects of Salesforce.com.
- Worked with all departments to gather business requirements and help document, define, and develop solutions.
- Designed, Implemented and deployed the Custom objects, Custom Fields, Page layouts, Custom tabs, Controller Classes, Extensions, and Components to suit the needs of the application using Eclipse.
- Developed business logic as per business requirements using force.com IDE, Apex Classes, Triggers, Test methods and writing SOQL & SOSL queries.
- Worked extensively on Visualforce pages, Visualforce Custom Controllers Components for creating various User interfaces for different Users and Customers.
- Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
- Developing and Customizing Cloud apps with Salesforce.com out of the box features for developing custom apps using standard objects, custom objects, standard fields, custom fields, relationships, page layouts, record types, workflows and approval processes to meet complex business requirements.
- Created Visual flows, workflow rules, Validation rules, configurations and defined related tasks, time - triggered tasks, email alerts and field updates to implementbusiness logic.
- Worked on Web Sphere Cast Iron and Informatica cloud for integrating and data migration between on-premises applications and enterprise systems in a hybrid environment.
- Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integrationengine.
- Performed data migrations using Salesforce.com Data Loader.
- Provided regular progress reports to team management.
- Experience working with API Integration through middlewareJitter Bit and Dell Boomi.
- Experience working with multiple source systems like SAP, NetSuite etc.
- Involved in working with Offshore QA & DEV teams.
- Worked on Agile/Scrum Methodology using Version One and SDLC.
Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component &Controllers),Workflow & Approvals, Reports, Visual flows, Custom Objects, WSDL, Custom Tabs, Email Services, HTML, XML, JavaScript, ASP, SQL, Java, SOAP, JSON, Java script, Web Services, Eclipse IDE Plug-in.
Salesforce Administrator/Developer
Confidential - New York, NY
Responsibilities:
- Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements
- Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visual force and Force.com API
- Supported around 1000 users in the implementation of the Service cloud and sales cloud.
- Developed Visual force pages, controllers for goal setting and performance evaluation
- Developed Custom Apex pages and Apex classes and have also written various visual force email templates.
- Developed integration packages for loading campaigns, territorial leads and opportunities into Salesforce.com from Clarify CRM.
- Worked on Email handling requirements for assigning the leads to Agents.
- Used Dashboards and Reports to show the performance of the offices and also time taken to assign Leads.
- Been a part of Unit testing and guided my Offshore Developers.
- Involved in the entire SDLC using Agile Methodologies and Understanding of complex SQL's.
- Developed custom objects and custom tabs for various modules of applications.
- Extended standard native Force.com functionality using Visual force, Apex, AJAX, JQuery and Web services like Informatica & SOAP Integrations.
- Written numerous SOQL and SOSL queries using Force.com explorer.
- Assisted with unit testing and developed test case scenariosto test the functionality of the code in accordance to the governor's limits.
- Wrote Apex batches, test methods to build synchronization of phone field with master database
- Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
- Implemented case management automation (on Case Object) to track and solve customer's issues Implemented Email - to-Case entry and manual case entry for entering customer's cases in Cases Tab
- Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application
- Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
- Worked with end users and other client stakeholders to resolve production issues.
- Used the sandbox for testing and migrated the code to the deployment instance after testing.
- Participated in the training sessions provided by the Salesforce team
Environment: Saleforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), SOQL, SOSL, AJAX, Java Script, HTML, Leads, Roles, Profiles, Process Builder, Agile/scrum, Windows XP.
Salesforce Administrator/Developer
Confidential
Responsibilities:
- Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Developing and Maintaining the application.
- Worked on various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
- Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
- Developed and deployed Apex Classes, Controllers, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
- Developed Visual Force Pages to show customized content for certain things according to client need.
- Defined Lookups and Master - Detail relationships on the objects. And also created junction objects to establish many-to-many relationships among objects.
- Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
- Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
- Extended standard native Force.com functionality using Visual force, Apex, AJAX, JQuery and Web services like SOAP & REST.
- Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and to read, extract, and load data from comma separated value files.
- Work with end users and other client stakeholders to resolve production issues.
- Used the Sandbox for Development and Testing and Migrated the code to the deployment instance after testing.
• Environment:Saleforce.com platform, Apex Classes, Apex triggers, Visual Force (Pages and Components), JQuery, JavaScript, Data Loader, Workflow and Approvals, Reports, Custom Objects, Web Services, Email Services, Security Controls, Eclipse IDE Plug-in.
Java Developer
Confidential
Responsibilities:
- Developed Petition module, Certification module web tier by using Struts Framework, JSPs, Java Script, and HTML.
- Created SQL queries for data manipulation using JDBC.
- Responsible for maintenance and administration of pre - production code environments.
- Interacts daily with project managers, business analysts, database developers and other web developers.
- Designs software applications using HTML, JavaScript, XML, JSP and Java amongst others.
- Worked with client and other engineers to test applications (functional, performance and load) according to specification.
- Developed front-end using HTML and performed validations using Java Script.
- Used Struts Framework for configuration of action mappings and presentation logic in JSPs.
- Implemented the struts authentication and authorization for certification process.
- Used Apache web server for deployment.
- Implemented ANT as the build system.
- Involved in Waterfall software development processes and Agile / Lean methodologies.
Environment: Java, J2EE, Struts, JS, SQL, JSP, DB2, ANT, Apache web Server, NetBeans IDE.
TECHNICAL SKILLS:
SFDC Technologies: Apex Triggers, Apex Classes, SOQL, SOSL,Visualforce pages, S-Controls,Apex Web Services, Workflow and Approval process,Reports, Dashboards, Analytic Snapshots, Component, Controllers, Triggers, Objects Standard/Custom
Force.com Tools: Apex Data Loader, ETL Data Extraction, Force.com, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, Apex Explorer, Force.com Platform (Sandbox and Production)
Tools: /Utilities: Enterprise Manager, SQL Server Management Studio(SSMS), Query Analyzer, Business Intelligence Development studio, DTS, SQL Profiler, Toad, Eclipse
Languages C, C++, Apex, JAVA, PL/SQL: Web Technologies HTML, CSS, JavaScript, Servlets
Web Services SOAP, Cast Iron, WSDL, XML,JSON,REST: Databases MS SQL Server 7.0, Oracle 10g/9i/8i, MS Access
IDE Force.com IDE, Eclipse: Software MS Office, Adobe Photoshop, MS Excel, MS-Project 2000