PROFESSIONAL SUMMARY:

• Over 6+ years of IT experience with Salesforce.com CRM platform as both Administrator and Developer.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.
• Good experience with Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Experience in implementation & Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce Pages, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Experience in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Apex Programming Language.
• Experience in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, AppExchange Package & Custom Application, Sandbox data loading.
• Extensive experience in designing of custom objects, custom fields, Picklist, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other integration tools like Informatica Cloud, Apex Data Loader.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Good development experience with Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) web Services API and custom user interfaces using HTML.
• Extensive experience in developing enterprise applications using Java and J2EE technologies such as JSP, Servlets, Tiles, Struts, Spring, XML, XSL, HTML, JavaScript, JDBC and CSS.
• Experience in Agile environment, Iterative, Waterfall software development methodologies.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.
• Excellent Interpersonal and Communication skills, fast learner, hardworking and good team player also accustomed to work in both large and small team environments.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Salesforce.com, Lightning, Roles & Profiles.

Languages/Methodologies: Apex, Visualforce, XML, UML, JavaScript, AgileTechnologies Salesforce, SOAP, WSDL, HTML

Methodologies: Agile, Rational rose, Waterfall

FrameWorks: Spring, Hibernate, Struts, JSP.

Databases: Oracle and SQL server.

Operating Systems: Windows XP/ VISTA/7, Red Hat Linux and Unix.

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, MI

Salesforce developer/Admin

Responsibilities:

• Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce that consists of several new data integrations and customizations.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Performed customizations by creating the Custom Objects, Custom profiles, Fields, Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps.
• Created Workflow and Approval processes for automated alerts and email generation on field updates.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Worked on Lightning App Builder to Build apps visually, without code, quicker than ever before using off-the-shelf and custom-built Lightning components.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Performed tasks for Data Migration like Data mapping and Data loading.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatic a o n D emand .
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
• Conducted sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Salesforce Lightning, Visual force Pages, Apex Classes, Apex Triggers, Apex Controllers, Data Loaders, Data Migration, SOSL, SOQL, Service Cloud, Sales Cloud, Cast Iron, Informatica, Dash Boards, Custom Objects, Roles, Eclipse IDE and windows.

Confidential, San Antonio, TX.

Salesforce Consultant

Responsibilities:

• Interacted with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Designed, developed and deployed Apex Classes Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Generated and tested Reports and Dashboards as per the customer requirements.
• Designed various WebPages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards
• Implementing different types of custom fields like Pick lists, Formula fields, Hierarchal, Lookup, Master-detail and many to many relationships.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Extensively created and tested on custom Workflows, Approval Process, Triggers, Visualforce Pages, Email Alerts, Field Updates, Profiles and Permission Sets.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Designed and developed Service cloud and integration
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Used Data Loader to transfer the data to production and Full sandboxes , used Eclipse IDE for complete Apex Programming.
• Used Salesforce Lightning to delivers a modern, smart experience across every device.
• Migrated data from external resources and performed insert, delete, upsert, export operations on millions of records using Apex Data Loader.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Performed various modifications on the existing code inside Salesforce & followed the governor limits before deployment into Production.
• Created the Technical Document & the Test Case document for the in-house Salesforce Administrator to keep a track.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to Salesforce.com clients.

Environment: Salesforce.com, Salesforce Lightning, Apex (Classes, Triggers, Controllers), Force.com, Visualforce PagesPick lists, Work flow, Email Alerts, Data Loader, SOSL, SOQL, Sales Cloud, Service Cloud, Eclipse IDE and Windows.

Confidential

Salesforce Administrator

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed various types Email templates for auto response to customers.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com platform, Data Loader Visualforce, Workflow & Approvals, Custom Reports, Dashboards.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked as Salesforce admin support governing user account creation, rmation setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in querying Salesforce tables using SOQL&SOSL queries using Force.com Explorer.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, SOSL, SOQL, Triggers, Custom objects, Layout, SOQL (Salesforce Object Query Language). s: Will be provided upon request.