PROFESSIONAL SUMMARY:

• 8+ years of IT experience with 6+ years of experience in the Salesforce.com platform as Sr. Salesforce consultant.
• Experience working with different size of teams as Consultant, Developer, and Lead.
• Expertise in Sales Cloud, Communities, Service Cloud, and new Lightning features.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Experienced in Design, Development with Apex Classes, Apex Triggers, Visual force and Batch job using Best Programming Practices.
• Expertise in using Exceptional Handling, Helper Class, Batch apex, Wrapper Class while programming.
• Fluent in Creating Customer and Partner Community ranging from gathering business requirements to customized design, development, and implementation. Used Standard community templates such as Napili and Visaulforce plus tab templates.
• Experienced in web technologies like HTML, XML, J - query, and JavaScript.
• Experience in working with Debug Apex Scripts using Debug Logs and System Log console to Exceptions and execute Governor Limits.
• Developed Lightning App based components to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Worked on Integration projects using SOAP and Rest Web-service APIs.
• Experience with migration between Full Sandbox and Production environments.
• Experience working with salesforce.com sandbox and production environments.
• Proficient in authoring Business Requirement Documents into System Requirement Specifications and identifying interface and business process specifications.
• Extensive experience in designing, creating and maintaining Salesforce.com.
• Worked on Workflow Rules, Approvals, Reports, Dashboards and Analytic snapshots.
• Created Email Templates using Visual Force and HTML-5.
• Worked on Administration setup like manage Users, Security Controls and Data Management.
• Worked on the designing of custom objects, custom fields, record types, page layouts, custom Tabs, custom reports, design of Visual Force Pages, Snapshots, Dashboards.
• Used Data loader for data management in force.com platform.
• Having Very good Knowledge on using Salesforce.com Administration, Creating Roles, Profiles, Permission Sets, Sharing Rules etc.
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
• Proficient in working under Agile Development Environment.

TECHNICAL SKILLS:

Salesforce.com: Apex Classes, Apex Triggers, Lightning, Visual force pages, Validation rules, Workflow and Approvals, Analytic Snapshots, Custom Objects, Dashboards and Reports, Sales Cloud, Service Cloud, SOQL, SOSL, Email template, App exchange, Eclipseforce.com IDE Plug-in, Apex data loader.

Tools: Eclipse IDE, Eloqua, Apex data loader.

Web Services: SOAP, WSDL, XML

Database: Oracle, MS Access, Microsoft SQL Server, SQL & PL/SQL

Web technologies: HTML, DHTML, HTML 5, CSS, JavaScript.

Operating system: UNIX, Windows XP/ VISTA/7/ NT/ 2000/ 2003.

Programming language: Apex, Java, C#, C++, C

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Sr Salesforce Developer

Responsibilities:

• Developed and supported various Salesforce custom applications in Agile/Scrum environment.
• Used details knowledge of application features, participated in Design sessions with Architects and other developers to assess the scope and impact of business needs & technical Solutions.
• Developed sales methodology that helps to rank leads according to their ‘sales-readiness’ and notified the sales reps for the quality leads.
• Configured sales process and set the appropriate Probability percentage for each corresponding Opportunity Stage and also dynamically update the Probability with higher Probability if the deal has closed in the past year.
• Designed an email process to/from Leads and Opportunities that employs a Visualforce page, rich text input control, and hidden HTML tags to track inbound and outbound emails.
• Worked with Product Owners and Platform Engineers to design and implement the very prestigious Feature related to creating mass opportunities.
• Created Lightning Component as Proof of Concept to show the new lightning look and feel along with the required functionalities.
• Developed responsive visual force page using lighting design system(SLDS), created date picker field in lightning design system
• Used Spinners in custom pages whenever page is updating any records for showing progress, and created many lightning Quick Action buttons using visualforce page.
• Implemented Process Builder process that utilizes invocable APEX methods and variables for cross-object actions.
• Integrated the API and Web Services for extracting the data from Biztalk systems to display/store in Salesforce using the REST services.
• Refactored and optimized the code regularly to adhere Salesforce.com Governor Limits.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL an SOQL queries, and Exception statements to invoke Apex triggers
• Automate the quote creation process based on the Opportunity Stage and utilize the custom quote templates.
• Extensively used Apex coding concepts to deliver self-contained & robust code segments without dependency on existing work flows and validation rules.
• Created Visual force email templates, New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers
• Worked on Lead related to Sales Reps Security, Data Security, workflow rules, validation rules, Formula Fields and various customizations within Salesforce.
• Developed and deployed workflows and approval processes for opportunities and products/ assets.
• Mass delete/transfer records using Data Management.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Involved in gathering Customer requirements from business user teams spread over Sales, Marketing and Customer service.
• Involved in CRM processes like Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used Bitbucket and GIT for code version control and pushed changes by working on different branches to deliver high quality code on time.
• Packaged and deployed the code developed in the Dev Sandbox to the Stage Sandbox and the Production sandbox.
• Designed, and deployed the Custom Objects, Custom Tabs, Validation Rules, Workflow Rules, Auto-Response Rules, and Page Layouts to suit to the needs of the application.

Environment: Force.com Eclipse IDE, Data Loader 14.0, Apex Explorer, Apex, Visual force, SOQL

Confidential, Norflok, VA

Sr. Salesforce Consultant

Responsibilities:

• Performed various roles as an Admin and Developer Analyst whenever required to help the team to achieve the sprint goals.
• Participated in Backlog refinements, Scrum meetings, Estimation, Sprint planning and quarterly planning meetings with the teams.
• Created, upgraded and deployed managed packages so the orgs can talk to each other and the data flow is bidirectional.
• Using Community Builder create community pages for External Users and used the SLDS for styles and apex classes for DML operations.
• Worked on custom implementations of community builder lightning components, java script buttons, lightning compatible VF pages and lightning components.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Designed a custom search page where the users can perform search for Specialist On Call Product along with various filter criteria.
• Used Best Programming Techniques like Exception handling statements while programming Apex Triggers, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries.
• Actively did requirement analysis for the end-to-end project by exploring all possible use cases.
• Created custom fields, field dependencies, tabs, applications, home page components.
• Migrated to Lightening application from classic Mobile application.
• Used Standard and Custom Controllers while creating Visualforce pages that meet the requirements of end user.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Managed Cases, Communities as a part of Salesforce Service Cloud.
• Created workflows and approval processes for Standard and Custom objects.
• Managed Data Categories as a part of Salesforce Knowledge Base.
• Involved in getting Customer requirements from business user teams spread over Sales, Marketing and Customer service.
• Involved in CRM processes like Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used Eclipse and Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in.
• Proposed and implemented enhancements to the deployed project to give the client better ROI.
• Coordinated with business and technical team members to guarantee a smooth flow for history load, incremental load & Inbound / outbound sync.
• Successfully completed phase 1 & 2 “Go live” for the latest CRM product.

Environment: Agile, Saleforce.com CRM, Admin Functions, Apex, Triggers, Visual Force, Soap UI, Workflow & Approvals, Change Sets, Force.com migration tool, Data Loader.

Confidential, VA

Salesforce Developer

Responsibilities:

• Worked as Salesforce Developer and performed configuration and customization on salesforce.com.
• Involved in daily stand up meetings to track the different pending activities.
• Involved in project governance to effectively manage the process within the timelines set by the client.
• Provided support to the users when the project went live for phase 1 and was part of the maintenance team providing quick and effective solutions to the users.
• Worked with various salesforce.com custom as well as standard objects like Cases, Accounts, and Contact.
• Handled the cases related to workflow rules, validation rules, Formula Fields and various customizations within Salesforce.
• Created Approval process for the application by implementing custom formulas in different stages of approval.
• Apex code to convert lead to a contact and associate the contacts with accounts.
• Created and managed branding, zoning, customization of Salesforce Communities.
• Worked on Data updates and Loads on need basis using Data Loader.
• Resolved issues in CTI Softphone and Live Agent in Service Cloud.
• Worked on User’s Profiles, Permission Sets, Roles, and Sharing Settings etc.
• Created custom reports to track the cases, assets etc. to be available to different levels in the organization based on their profiles.
• Implemented the requirements on Sandbox and Force.com IDE plug in during Eclipse and deploying it in production.
• Implemented some improvements to the organizational best practices.
• Involved in the design and configuration of the Service Cloud at enterprise level.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Supported the team for complex deployments.
• Created templates, page layouts, and record types according to the business process requirements.

Environment: Saleforce.com platform, User’s Management, Admin Functions, Apex, Triggers, Visual Force, Workflow & Approvals, Change Sets, Custom Objects, Custom Tabs, Windows 7

Confidential, Austin, TX

Salesforce Developer

Responsibilities:

• Closely worked with Salesforce.com consultants while implementing the solutions for the requirements.
• Involved in Gathering information and documented Business and Functional Requirements (BRD, FRD), User requirements, Use Cases, System Requirement Specs (SRS). Prototyping, Surveys, User Stories, Joint Application Requirement / Design (JAR / JAD) and Brainstorming.
• Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud.
• Developed various custom objects, Tabs, Components and Visual Force pages and Controllers.
• Created and deployed several reports using force.com platform.
• Developed Apex classes, Controller Classes, Apex triggers and API integration for various functional needs in the application.
• Wrote Apex code to convert lead to a contact and associate the contacts with accounts.
• Developed and deployed approval processes for leads conversion, opportunities and products/Assets management.
• Implemented the requirements on Sandbox and Force.com IDE plug in during Eclipse and deploying it in production.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Configured Chatter Answers for the insider team as a part of Service Cloud.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Experienced with Web-to-Lead and Web-to-Case scenarios along with Escalation rules and Assignment Rules.
• Used SOQL, SOSL queries for Salesforce database.
• Imported data into custom objects from various sources using Data Loader.
• Worked on role hierarchy& sharing rules to configure visibility.
• Maintained Organizational Hierarchy created Profiles, Roles and maintained Sharing/Security for Field Level Security, Record-level Security.
• Customized the dashboards to track usage for productivity and performance of business centers and their sales team.

Environment: Saleforce.com, Force.com Sites, Eclipse IDE, Apex, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, HTML-5, Email Services, Sharing Rules.

Confidential, Chantilly, VA

Java Developer

Responsibilities:

• Developed UI screens using JSP, HTML, CSS and user validations using Java Script.
• Created controller Servlets for handling HTTP requests from JSP pages.
• Developed Webservices and written SOAP and created WSDL for webservices.
• Successfully implemented the MVC pattern by writing the JSP's as a view and Java beans.
• Involved in validating using the Struts validation and Configured in Validation.xml.
• Involved in writing Beans, Action Classes and Business Delegates using Action Forms, Dynamic ActionForm and Validator ActionForms.
• Involved in the design of the applications using J2EE using Model/View/Controller (MVC) design pattern.
• Developed Dependency Injection using Constructors in Spring Framework.
• Wrote DAO classes to interface with Database using hibernate.
• Implemented SQL, Stored Procedures, Functions, Packages and Cursors in Oracle for the application.

Environment: Java, JSP, Java Beans, MVC, JMS, Weblogic8.1, JavaScript, ORACLE9i, HTML, DHTML, XML, Windows.