SUMMARY:

Result - oriented IT Professional focused on analyzing complex business problems and applying business and management experience to identify solutions. Ability to see the “big picture” and provide solutions that fulfill the vision and objectives of the organization. Positive attitude fosters cooperative relationships among all members of the team.

TECHNICAL SKILLS:

Industry Experience: Healthcare, Pharmaceutical, Insurance, Banking, Solar Energy, Retail.

Competencies: Project Management, Business Analysis, Financial Analysis, Marketing Analytics, Agile and Waterfall Methodologies.

Software/Tools: MS Visio, MS Project, MS Windows 7, 8, 10, MS Lync, MS SharePoint, Link, Calyx Point, PeopleSoft, ServiceLink DRI, OfficeDefault Management, Aspect Unified IP, IBM FileNet, Blueprint, Rally, Jira, Clarity, One Drive for Business, Sharegate, SkySync, Jenkins, Tidal, Coviant Diplomat, TFS, Visual Studio, Kubernetes, Docker.

Databases: MS SQL Server, MS Access, MS Windows Server 2003, 2008, 2012, Team Foundation Server, Visual Studio.

Operating Systems: Windows, Mainframe, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, St Louis, Mo

Sr Technical IT Product Owner

• Worked as a member of an Agile IT Team supporting business needs.
• Identified Scope for specific client projects by creating Business Requirements Documents.
• Supported selling, contracting and delivery stages of client projects.
• Elicited requirements for client projects.
• Documented requirements for client projects.
• Interacted with clients and client teams to collect, define, provide feedback, and finalize requirements and scope.
• Transitioned business requirements into user stories and defined user stories to the point at which developers would pick up and write code.
• Worked with clients throughout the solution delivery process, including UAT and getting final signoff from clients.
• Provided a visible, transparent backlog clear to all audiences to show what the scrum team would be working on next.
• Prioritized backlog according to importance and clearly communicated requirements to the team.
• Worked closely with the Scrum Master to ensure the product backlog items were defined to the level needed.
• Provided direction on the development, testing, and refinements of prototypes in an agile environment.

Confidential, St Louis, MO

Sr IT BSA

• Member of the IT Broker Commissions Team responsible for ensuring broker commission payments are timely and accurate.
• Worked as a member of an Agile IT Team supporting business needs.
• Gathered requirements for creation of User Stories and Subtasks.
• Used Jira to create and track User Stories.
• Participated in Daily stand ups, Sprint Planning sessions, Sprint Retrospectives, PI Planning events.
• Worked with multiple cross-functional teams to develop solutions for future initiatives with Medicare Agents, Agencies and Members.
• Developed and updated departmental policies and procedures for new and existing IT Systems, (E-billing and E-policy).
• Created and updated business designs and process mapping including upstream and downstream workflows.
• Partnered with multiple business units to complete migration efforts associated with merging Health Net and Centene User, Member, Agent and Agent Systems and data.
• Led development and execution of end to end testing for all Medicare, Bloom and Internal Broker systems.
• Automated manual processes by using deployment tools, job scheduling tools, SFTP tools combined with Active Directory Group creation to notify users of recent activity.
• Jenkins, Tidal, Coviant Diplomat.
• Created user manuals and installation guides for new MicroStrategy applications created as replacements for existing tools, delivered to approximately 1500 Health Net and Centene users.
• Created Confluence pages to publicly store project documentation.

Confidential, St. Louis, MO

IT Consultant

• Member of the Business Analysis Practice.

Confidential, St Louis, MO

IT Business Analyst

• Performed multiple data migration efforts to prepare client for litigation proceedings and dissolution of company
• Merrill Data Site Data Migration:
• Extracted all data from company’s Merrill Data Site using Sharegate, SharePoint, Excel and One Zip
• Used Excel to manipulate all errors, initiate imports into SharePoint and validate upon completion
• Used One Zip to handle exceptions. Eg. files containing paths exceeding threshold or invalid characters
• Created multiple libraries in SharePoint to provide storage for data imports
• Added user permissions in SharePoint to allocate appropriate user permissions for internal and external users
• Provided communications for site users to inform them of site shutdown dates and new location of data
• Veritas email Data Migration:
• Used Excel to manipulate all errors and validate completion
• Set up multiple devices with 5tb portable storage for data exports - data extraction from source
• Set up multiple Shared Drives in One Drive for Business for data imports - To import data into its permanent storage location destination
• Box Data Migration:
• Performed detailed analysis of all ox data across the enterprise
• Used SkySync data migration software to migrate over 30TB of data from Box to One Drive for Business
• Organized roadmaps and scheduled data migration in departmental batches
• Prioritization of data to be migrated within each department
• Provided detailed reports pertaining to total size of all data and estimated time to complete
• Performed analysis of data migration tools
• Scheduled and led meetings with multiple data migration tool vendors and coordinated efforts with Senior IT leadership to determine appropriate data migration tool selection

Confidential, St Louis, MO

IT Business Analyst

• Worked on the following projects: Gemini/Safire Project, Windows 7 Upgrade Project, Windows OS Server Upgrade Project, and Patient Systems Requirement Projects.
• Gemini/Safire Project:
• Responsible for new application builds and installing the most recent version in both local and Florence NJ QA Environments.
• Writing test plans for commissioning and QA Testing purposes. Documented Safire applications for commissioning in the Florence NJ Pharmacy and provided detailed test plans used for regression and overall system validation.
• Writing CR’s and conducted research to determine and explain specific application details pertaining to current release management efforts. Completed detailed change request documents including; version of software used during testing and current version to be replaced in production, summary of changes, justification of changes, risks, potential for patient impacts and steps taken to validate changes prior to deployment.
• Verified and validated tasks and bugs in TFS including proper documentation of what was tested, how it was tested (validation steps and data), before/after test results, versioning of software tested, notified team of any deployment risks when applicable in both St Louis and Florence QA Environments.
• Actively participated in releases and software installation calls to provide support to Florence New Jersey staff and provided direction on how to check applications after software installations were completed.
• Software releases -Responsible for building new or updated versions of software. Included responsibility of installing new or updated software on both St Louis and Florence NJ QA Environments and documenting version. This provided the team with the ability to quickly and efficiently support the staff in Florence NJ. Supplied accurate versioning data to match up with identical software tested in QA. Provided step by step instructions as to what and how to test different applications during releases.
• Updated departmental policies and procedures for Florence, Tempe and Blue Bell Pharmacies.
• Created new process mapping for each application including associated job schedules.
• Updated applicable test plans with current test cases applying changes and modifications after successful production releases.
• Updated Use Cases with current process flows using Microsoft Visio, alternate flows, dependencies, configurations, definitions, and business rules and roles.
• Helped maintain St Louis and Florence NJ QA Environments by providing current application versioning and producing new software builds including installation of the updated software on both environments.
• Engaged in Emergency releases by providing collaboration and support with Florence, NJ staff. Documented and supported efforts by producing CR’s and applicable software builds and installations.
• Coordinated efforts for database changes applicable to successful software deployment with developers, approval committees and DBA’s. Proactively inquired to determine if a known database dependency existed. This helped to ensure the team was well informed in advance, allowing more efficient and effective releases.
• Attended stand up meetings with St Louis Development staff and management to provide updates and address questions or concerns with the team.
• Reviewed all TFS items before and after development to keep all team members up to date on status and state of multiple applications.
• Used tools such as Safire PLC Tester, Safire Job Scheduler, and SQL Developer used to run queries and verify script outputs.
• Participated in cross-functional teams across different sites. Engaged in supporting efforts and working with teams in St Louis, Florence, Tempe and Blue Bell.
• Windows 7 Project:
• Joined the Windows 7 deployment team to ensure successful deployment of Windows 7 /IE 11 machines to thousands of users across the enterprise.
• Organized and led meetings with POC’s, SME’s and management to explain Windows 7 / IE 11 user data gathering process.
• Conducted meetings to proactively oversee the successful completion and return of each cost centers user data.
• Consulted with Points of Contacts and Directors about the criticality of providing complete data to ensure employees do not experience interruptions in production.
• Independently compiled and created User Data sets for Windows 7 and IE 11 Deployments.
• Updated departmental policies and procedures according to compliance guidelines.
• Defined user data from across the enterprise and formed multiple relationships within the business units.
• Created data sets used for deployment purposes for users by cost center with applicable machine and site data.
• Obtained client sign off on data sheets to ensure accuracy and completeness.
• Independently gathered data and created data sets for users who have Access Databases. Compiled data sets into easy to follow spreadsheets to share with cross-functional teams.
• Defined specific data pertaining to Access Databases and associated users including any dependencies.
• Identified and researched applications across the enterprise and determined application owners, SME’s and points of contact. Completed research was used to validate Windows 7 and IE 11 compliance.
• Analyzed user data to identify applications not previously scheduled for testing. This reduced risk by ensuring applications that were not previously identified were tested for Windows 7 and IE 11 compliance.
• Identified appropriate testers for applications. Minimized risk by ensuring adequate testing was performed in Windows 7/ IE 11 environment.
• Worked with data analysts to identify users who were ready for migration to Windows 7.
• Provided research to determine if an application, website or database was in scope or out of scope.
• Formed relationships with directors and senior directors throughout the project. As an advisor to the different business areas, I was able to address the criticality of work being completed and provide frequent status updates.
• Attended daily stand up meetings with the Windows 7 team to provide updates and address questions or concerns with the team.
• Participated in cross-functional teams from different sites. Engaged in supporting multiple efforts and worked with teams across the enterprise.
• Windows OS Upgrades 2k16 Project:
• Performed PM/BA responsibilities to organize and complete Windows OS upgrades and decommission old servers.
• Responsible for leading project meetings and provided upper management frequent status updates as projects progressed.
• Attended daily stand up meetings with the Windows OS team to provide updates and discuss current issues.
• Worked with multiple teams to complete firewall rules, future state diagrams, change requests and scheduled decommissioning of old servers.
• Lead the PM efforts on SQL server upgrades and decommissioning of old servers.
• Lead meetings with SQL DBA’s to determine status of SQL Servers and Databases.
• Created spreadsheets to organize and track all SQL Servers and Databases.
• Independently gathered data specifically for SQL Servers and SQL Databases to create an inventory and schedule work with SQL DBA’s.
• Patient Systems Projects:
• Lead meetings to gather requirements.
• Experience with identifying key team members and their roles.
• Created High Level and Detailed Level Requirements documents.
• Obtained approvals on High Level and Detailed Level documents.
• Responsible for creation and maintaining traceability matrix throughout requirements gathering process.
• Project work included implementation and enhancement of major applications and web applications.
• Worked with QA teams and Development teams to create test plans designed to ensure appropriate testing was successfully executed for changes/enhancements.
• Experience with defect definition and resolution.

Confidential, St Louis, MO

IT Business Analyst

• Used HPSC HP Open View Service Center to perform current application analysis.
• Gathered current application information and cataloged data for the AB-INBEV ZBS team.
• Identified current application configurations, infrastructure and integrated system data failures by specific brewery.
• Analyzed current data to provide a breakdown of number of tickets, categorization and time stamps to help identify opportunities for improvement at the application level, specific brewery level and within the team.
• Used SAP Business Objects Enterprise to provide management reports including direct links that were cataloged for ease of use and quick access.
• Identified all current ZBS reports available with HPSC and KPI Universes and locations.
• Provided the ZBS team a detailed, cataloged breakdown of RTS, Railcar Tracking System.
• Provided formal, updated documentation for all changes made during recent platform, process and interface changes within the RTS System.
• Experience working with Microsoft SQL Server, Sybase and Oracle SQL.

Confidential, ST LOUIS, MO

IT SENIOR BUSINESS ANALYST

• Formulated and defined systems scope and objectives for complex, high-impact projects through in-depth evaluation of business processes, systems and industry standards.
• Developed gap analysis of existing system functionality, interfaces, automated workflows, and data flows to facilitate the integration of new systems.
• Evaluated new IT development and evolving business requirements. Recommended appropriate systems alternatives and/or enhancements to current systems.
• Prepared and delivered presentations to all levels of the organization to provide project updates, and communicate changes to business stakeholders.
• Analyzed and documented business and end user processes with a user-centered approach.
• Used communication and analytical skills to learn business processes quickly. Worked effectively with all levels of the organization and geographically distributed multi-location teams, including offshore development resources.

Confidential ., ST LOUIS, MO

MORTGAGE UNDERWRITER

• Responsible for analyzing files in accordance with investor guidelines, within delegated authority of $500,000.
• Subject Matter Expert of departmental procedures and company underwriting policies. Responsible for training new team members on business process and internally developed applications covering mortgage servicing (Citilink), modifications (Modification Assistance Tool), collections (Online Collection System), and loss mitigation (DRI Office).
• Met or exceeded established productivity, development and quality measures
• Expertise in reviewing financial statements, applicable ratios, credit reports, examining and evaluating transactions for accuracy, fraud detection techniques, re-negotiation of loans.
• Departmental responsibility for user acceptance and regression testing as well as implementation checkout.
• Performed test script analysis, reporting on execution progress and results with underwriting management and technology project teams.

Confidential , ST LOUIS, MO

MORTGAGE UNDERWRITER

• Responsible for underwriting mortgage loans ensuring compliance with appropriate company and secondary market investor standards.
• Examined loan documentation for accuracy and completeness while working with loan originator or production staff to secure all required documents.
• Provided prompt, quality decision to origination department in written and verbal form.
• Documented Business Processes.
• Acted as a resource for computer system issues, all compliance regulations and current underwriting guidelines.
• Trained and coached all underwriters without lending authority.

Confidential . ST LOUIS, MO

MORTGAGE UNDERWRITER

• Performed credit and property analysis on conventional loans.
• Explained the decision reached effectively in written and verbal form.
• Performed timely reviews of conditions submitted and all resubmissions.
• Analyzed challenging loans to render sound credit solutions.
• Responsible for testing system defects to determine validity and reviewing all loans upon software changes.
• Served as liaison between business and technology departments to support new system implementation and UAT Testing. Experienced with End User Testing, Regression Testing and Checkout Testing. Performed script analysis and validation.
• Trained loan processors and underwriters by communicating all system updates and current operating procedures along with required documentation updates within current lending guidelines.