SUMMARY:

• 8+ years of strong experience in Software Development Life Cycle including analyzing, process design, system configuration, testing, deployment, post go - live support and maintenance of SDFC, Siebel CRM applications.
• Extensive experience in system design and development required for business process. Specialize in working with technical staff to create, interpret, and implement business requirements into technical specifications.
• Extensive exposure with Solution Design team, Performance & Architecture, Business Users Group and QA teams and helped the Project Management Teams implementing new business processes with excellent interpersonal & communication skills.
• Worked in an Agile Scrum, Kanban, Incremental and waterfall model environments.
• Developed SFDC application using Visual Force and Apex, SOQL, SOSL, WSDL, Web Services API, Apex controllers, Triggers, and custom user interfaces using HTML and Apex tags for SFDC application.
• Designed, and deployed the Custom Objects, Entity-Relationship data model, Validation rules, Page layouts, Custom tabs for SFDC application
• Managed Salesforce.com administrative tasks, configured users, roles and profiles, page layouts, workflow rules, email services, reports and dashboards.
• Hands-on experience in using New Lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, developed Lightning Component Framework and built Lightning component using aura framework.
• Built reusable UI/UX components with lightning component framework.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the Functional needs of the organization.
• Designed Custom Fields, Approval Process, Field Dependencies, Formula Fields, Trigger Rules and Workflow processes. Skilled working with Force.com IDE and SFDC Sandbox environments.
• Expert in Siebel Configuration, Siebel Open UI, Siebel Application Administration and Siebel Server Administration, EIM, BIP Report and Actuate Report Process
• Extensive experience in Siebel EAI - Integration Workflows, Web Services, Integration Objects, Siebel Adapters, EAI Transport Adapters, Integration Objects, Data Mapper, MQ Series, Web Methods, EBCs, VBCs, SOAP, WSDL, DTD, XSL.
• Integrated Siebel, SFDC to middleware technologies like TIBCO, CDC at DB level.
• Customized templates, CSS files for UI, Batch jobs in JavaScript, Java and C #for Siebel data layer integration.

TECHNICAL SKILLS:

CRM: Salesforce (Sales, Service, Cloud), Siebel 8.2.2.x (Call center, Public sector, Sales), OPEN UI

Salesforce.com: Force.com, App Exchange, Data Loader, Workbench, SFDX CLI, Visual Studio/Eclipse IDE Integration, ANT Migration, SLDS, Trailhead, REST Web Services

Programming Languages: Apex, Visual Force, JQuery, AJAX, Siebel eScript/VB script, Excel VBA, JavaScript, Java, C#, VB.NET, C, SQL, PL/SQL, XML, Shell script

Databases: Oracle 11g/10g/9i/8i/7, SQL Server 2000

IDE/Apps/Testing Suites: Eclipse IDE, Visual Studio 2017, GitHub, OATS, IBM CDC, Rally, JIRA, Freshservice

Others: TOAD, SQL plus, Soap UI 5.3, Rapid SQL, XML SPY, Advanced MS Excel

PROFESSIONAL EXPERIENCE:

Confidential, IL

Sr. SFDC Developer

Responsibilities:

• Involved in collecting requirements for SFDC application. Interacted with business stakeholders and prepared functional and technical documents.
• Responsible for addressing, diagnosing and resolving issues that arise on a day to day basis for Salesforce User. Also, responsible for documenting the causes, analysis and final resolution to the issues/errors.
• Worked on multiple projects, which include day to day maintenance, merge newly acquired SFDC environment to Flexera SFDC environment, business systems enhancements and lightning conversion.
• Designed and developed APEX classes, APEX triggers, Visualforce pages, Visualforce custom components and controllers. Customized and maintained email templates.
• Customized application using assignment rules, validation rules, workflows, approval process and used SOQL and SOSL queries for data manipulation.
• Implemented picklists, dependent picklists, lookups, Master detail relationships, validation and formula fields to custom objects. Configured Sharing Rules, Permission Sets, Roles and Profiles
• Experience in building reusable UI components and pages with Lightning component framework.
• Created Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Implemented Batchable and Schedulable apex classes for data manipulation without exceeding governor limits.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked on both Inbound and outbound integration. Developed using REST API services.
• Collaborated with newly acquired salesforce teams to design a plan and merge the data successfully with Flexera SFDC environment.
• Integrated salesforce to Excel (used for pricing) to create Opportunity and opportunity line items based on the products and pricing selected in sheet. Achieved the above functionality using WinHttpRequest and custom built JSON Converter packages.
• Worked on Bulk Triggers, Nested Queries and future methods. Implemented them in classes and triggers.
• Custom built Email to Case process, implemented web to Case process. Designed and developed community pages. Worked on Knowledgebase objects.
• Unit and functional tested the changes, made use of test class, followed the coding guidelines and achieved code coverage.
• Deployed the changes from sandbox to staging using changes sets and ANT migration tool. Assisted in staging to production deployment.
• Used SFDX CLI with GitHub for version control, work bench for SOQL, SOSL and Postman for API testing.

Confidential, PA

SFDC Developer

Responsibilities:

• Interacted with the Business Sales team for gathering requirements. Prepared design, functional and technical documents.
• Worked with existing development team to identify necessary functionalities to migrate from Siebel to SFDC.
• Worked on IT Edge application, designed and developed functionalities in SFDC that are migrated from Siebel.
• Worked on BIP Reports, designed and developed new reports to support 2018 open enrollment period.
• Configured and customized SFDC application using Apex Programming, Visual Force Pages /Components, Apex Web Services, Apex controllers, Triggers, Workflow & Approvals, Custom Objects, Force.com APIs (Java).
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Worked with Developer Sandbox and Force.com IDE to migrate written classes.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Developed BIP Reports based on RTF templates using BI Publisher code and XPATH.
• Involved in unit, functional, integration and regression testing.
• Trouble shot various defects during testing phase.
• Provided support during deployments and post production phase.

Confidential, Virginia

SFDC Developer

Responsibilities:

• Interacted with the stakeholders for gathering requirements through analysis documents, interviews, workshops and understanding of current business eco system.
• Held design review sessions with solution architect to verify if requirements adhered to current business architecture.
• Translated the requirements to technical development team by preparing functional documents, user stories, easy to understand data models, meetings and risk analysis.
• Worked on Industry Collection, a subscription based collection of various Autodesk products divided into different suites as per Industry standards (Architecture and Construction, Media and Entertainment, Product Design).
• Worked on User Pack, to offer discount to customers who purchase bulk sizes of certain cloud based Autodesk products.
• Conducted various level of testing which includes unit, functional, user acceptance, quality assurance, regression and automation.
• Worked as a technical resource, enhanced the existing SFDC, Siebel CRM application to support the needs of Industry Collection and User Pack.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Configured and customized SFDC application using Apex Programming, Visual Force Pages /Components, Apex Web Services, Apex controllers, Triggers, Workflow & Approvals, Chatter, Dashboards, Custom Objects, Force.com APIs (Java).
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Worked with Developer Sandbox and Force.com IDE to migrate written classes.
• Configured Reports and Dashboards for various marketing and sales teams.
• Developed Unit test class for Apex class and worked for improving code coverage
• Integrated Salesforce and Siebel via TIBCO.
• Enhanced the existing Siebel call center application, partner portal and Actuate reports. Integrated with SAP, SFDC, Account portal (based on Java) via TIBCO and CDC (for databases).

Confidential, Lansing, MI

Sr. Siebel Developer/Business Analyst

Responsibilities:

• Interacted with end client for gathering requirements, acted as a business analyst. Prepared design, functional and technical documents for the Michigan Medical Marihuana Project (MMMP).
• Designed and developed an online application from scratch. Previously, MMMP is a paper based application.
• Developed an eService/self-service (public sector) application for public facing side of the application. Siebel public sector for employee facing side of the application.
• Analyzed, designed and developed workflow/web service architecture for integrating with various state departments (Background check and id verification process of the customer).
• Designed and developed Inbound/Outbound web services for integration.
• Implemented Siebel web methods for integrating at Siebel data layer. Payment system for front end application implemented an advanced query string implementation, developed a JSP page to facilitate the Siebel web method implementation.
• Designed and developed a custom adapter to insert users into Siebel for IBM SSO (Single Sign On) - Siebel SSO Integration.
• Created and customized various EBC's/VBC's for integration.
• Implemented necessary vanilla EAI methods, data mapping, Internal/External Integration Objects and customized business services necessary for integration.
• Used Workflows, Web service architecture, Workflow policies, Runtime events, Server management’s jobs for developing various integrations and scheduling jobs.
• Design and developed new Business components, Applets, Views, Screens, Links, Joins, MVG, MVL’s, picklist, Pick applets etc.
• Customized templates on eService/public sector to match the business UI, functional requirements ( Confidential UI standards (SOM), American Disability Act (ADA)).
• Upgraded to Siebel Open UI, used Task UI to develop front end application in self service portal to match business requirements (SOM and ADA standards).
• Customized OPEN UI theme CSS files to facilitate custom error messages/accordions as per business requirement.
• Designed and developed custom templates for generation of BIP Reports. Created reports as per business requirements.
• Coordinated with Business team to developed a mapping document for an EIM implementation
• Configured ifb files, used the EIM Process to load data from legacy system into base tables.
• Interacted with end client and created numerous test cases for functional, integration and system testing using OATS.
• Carried out necessary unit tests during development phase. Assisted business during functional and integration testing.
• Assisted and trained employee facing users to get familiar with Siebel.
• Troubleshot various defects and issues during the testing phase.
• Provided support during deployment and post production phase.

Confidential, Lake Forest, IL

Sr. Siebel Developer

Responsibilities:

• Interacted with the business analyst team for requirement gathering. Prepared functional and technical documents for the Siebel application (Integrated Coaching).
• Successfully integrated the Legacy System (.NET Application) functionality into existing Siebel functionality.
• Designed and developed workflow architecture for integrating with legacy system.
• Designed and developed Inbound/Outbound web services to integrate Siebel with legacy system.
• Created and customized numerous EBC’s/VBC’s for integration and display within Siebel.
• Coordinated with data warehouse team for tailoring external tables to Siebel configuration requirements.
• Designed solutions using Workflows, Web services, Integration Objects, EAI Vanilla functions (EAI Siebel Adapter, EAI Integration Object to XML Hierarchy Converter, XML Hierarchy Converter, EAI File Transport, and EAI HTTP Transport), Siebel Vanilla functions (Insert, Update, Upsert) and Customized Business Services.
• Design and developed new Business components, Applets, Views, Screens, Links, Joins, MVG, MVL’s, picklist, Pick applets etc.
• Worked on configuring new Siebel environment for testing. Analyzed the Hardware/Software requirement for the new environment. Configured new server components.
• Developed SQL Query/Procedure for external tables.
• Maintained existing EIM jobs.
• Troubleshot various Siebel issues. Duties include gathering business requirements, preparing specifications, coding, testing, debugging and documentation including solution design, technical design documents.
• Executed the Unit Test Cases and prepared the Defect log document.
• Provided necessary deployment and post production support.
• Created and maintained various batch jobs for cleanup on external tables.

Confidential, NC

Siebel Developer

Responsibilities:

• Involved in design phase gathering business requirements and prepared functional and technical documents for multiple Siebel applications (Pepsi Direct, Sales Pad and Canada Beverages).
• Designed and Developed an Inbound Web service to integrate Siebel with Genesys Lab
• Designed and developed an outbound service to interact with Genesys.
• Designed solutions using Workflows, Integration Objects, EAI Siebel Adapter and EAI Integration Object to XML Hierarchy Converter, XML Hierarchy Converter, EAI File Transport, EAI Data Transformation Engine, PRM ANI Utility Service, EAI HTTP Transport, and Customized Business Services.
• Worked on Siebel CTI Integration, configured Communications configurations, commands, events and tele sets.
• Designed and developed Quote to Order promotion process for a new Siebel application
• Designed the solution using FINS Data Transfer Utilities, Customized Business services, Workflows and Data Mappers
• Design and developed new Business components, Applets, Views, Screens, Links, Joins, MVG, MVL’s, Picklist, Pick applets etc.
• Worked on configuring new server components for a new Siebel Application (Workflow Process Manager, Workflow process Manager and Workflow Process Batch Manager)
• Cleaned up and fixed possible, identified bugs to optimize the performance of the application.
• Provided strong and valuable Support during deployment and Post production stages.
• Worked on VB Batch Jobs to create and assign skills to call center agents on Genesys.

Confidential, Greenfield, IN

Siebel Developer

Responsibilities:

• Interacting with the business analyst team for requirement gathering and analysis and prepared the functional & technical documents as per client requirements.
• Extensively worked on enhancing/adding new fields in different Business Components, Configured Applets and Views and Screens.
• Customized Pick Applets, Associate and Shuttle applets and configured MVGs using Links, MVLs and MVFs.
• Involved in implementing the Interfaces to external systems using Web Services.
• Developed Integration Workflows to handle the integration task from receiving the external message, parsing the message, converting into XML and Updating Siebel database and vice versa.
• Developed inbound / outbound Workflows, Workflow Policies and Workflow Actions for automation and integration with the external systems.
• Developed interfaces with external systems using Siebel Workflows, Siebel EAI Adapter, EAI XML converter, EAI HTTP transport Inbound/Outbound (Design and Develop EAI XML Interface connecting Siebel EAI and Java Servlets), EAI MQ Server Transport.
• Designed and developed Siebel Virtual Business Components for real-time legacy integration
• Troubleshoots Siebel issues across multiple environments. Duties include gathering business requirements, preparing specifications, coding, testing, debugging and documentation including solution design, technical design documents.
• Provide assistance with Defect Resolution and troubleshooting.