Infrastructure Design & Planning Manager Resume
Davidson, NC
SUMMARY:
- Creating IT Team Solutions to Advance Shared Technical Organizational Goals
- Decisive, flexible and hands - on IT Manager and Chief Technology Evangelist with integrity, patience, and 30+ years of expertise in strategic and fiscally sound IT planning, quality assurance, business intelligence and continuity, project management, IT governance, and cost-effective procurement to drive significant impact at Confidential 100 companies.
- Logical, focused and results-oriented team builder and problem solver who excels in leading teams to execute timely client project fulfillment for optimized client retention and profitability.
- Self-driven, object-oriented IT leadership professional with expertise leading the development and implementation of strategy to aggressively advance customer utilization of both the technology and delivery, and execution of a well-crafted plan to exceed customer expectations.
- Results-focused technical team builder and strategic big picture thinker seeking to leverage background into an IT design, projects or server infrastructure director role for a progressive organization.
- Supervised 35+ technical and operational employees, delegated tasks, scheduled manpower, and monitored performance to ensure optimal productivity.
- Trained new staff members on best practices, operational protocol, and IT deployment tactics to maximize performance.
- Recognized throughout tenure for building and retaining high quality teams and creating a culture of buy-in and inclusion to drive team dedication and performance.
- Collaborated with cross-functional teams and onshore/offshore IT service providers to communicate insights for advancing shared organizational goals.
- Identified emerging needs to develop new solutions and progress business results.
- Liaised between end users and vendors to collaborate on projects and communicate insights for advancing shared organizational goals.
- Managed $2.5M annual budget and many CAPEX and OPEX budgets to effectively ensure success and zero profit erosion.
- Orchestrated change management in both a hands-on capacity, while allocating resources required.
- Appointed as a Change Advisory Board member and Project Manager, directing multiple simultaneous projects.
- Generated budgets, SOW, RFPs, and work orders, while evaluating ROI both pre- and post-implementation.
- Managed the SupportCenter (NOC) operations and staff using numerous tools to recognize, report, and escalate problems or respond to emergencies directly.
- Sustained a 99.999% up-time of all production technology by using Network monitoring solutions Spectrum One-Click, Splunk, VL Pro and HP Openview.
- Guided the Confidential eCommerce website in achieving 100% up-time in 2016, and secured numerous awards for content and presentation.
- Led the design, management, implementation, training and troubleshooting of High Definition IT based broadcast equipment, video streaming, enterprise information systems, Internet/LAN/WAN/VPN, SAN/NAS/Tape/Disaster Recovery, Data Center infrastructure, security technologies, virtual systems, and highly available clustered server solutions.
IT LEADERSHIP SKILLS:
- Technical Team Leadership & Development
- Strategic Organizational Leadership
- Team Building
- Strategic Thinking
- Partner/Vendor Management
- Operational & Financial Management
- QA
- Full Program & Project Management Life Cycle
- Multi - Million Dollar Budgeting
- Process Improvements
TECHNICAL APTITUDE:
Microsoft Windows Desktop and Server Families, Mac OS, Redhat Linux, CentOS LAMP (Linux, Apache, MySQL, PHP), Ubuntu Linux, PERL, BASH, AIX and Solaris. Expertise in Cloud (Azure, BlueMix), Disaster Recovery and HA Servers Clusters, Microsoft Exchange, MS SQL, Office 365, SharePoint, SAP S4 Hana, Oracle, VMware, Hyper-V, Citrix Xenapp, VoIP, and many others | Arista Networks, Force 10, Extreme, and Cisco Catalyst switched routers and enterprise switches. SAN, NAS and tape libraries including EMC Clariion & Symmetrics, IBM ESS & FastT, StorageTek. Brocade, McData, QLogic and other Fiber Channel Switches. Quantel and Avid video media editing solutions
PROFESSIONAL EXPERIENCE:
Confidential, Davidson, NC
Infrastructure Design & Planning Manager
Responsibilities:
- Mentored, motivated and coached staff and led operations to ensure optimal performance delivery.
- Maintained leading-edge knowledge of Infrastructure related technologies and corresponding potential application to business strategy.
- Designed complex multi-platform solutions involving multiple server and storage platforms, and network/SAN components.
- Managed distributed server infrastructure of 1K+ servers utilizing internal and external staffing resources.
- Directed planning and design for distributed server architecture and engineering. Managed outsourcing partners to host and support all layers of hardware, virtualization, operating systems and middleware.
- Developed and implemented system management/monitoring service level agreements (SLAs) consistent with ITIL processes for operational efficiencies and systems availability.
- Matured current reactive state of ITIL to a pro-active capacity planning state.
Confidential, Bristol, CT
Senior Broadcast Technology Engineer/Manager
Responsibilities:
- Managed daily operations by implementing subject matter expertise of local and remote broadcast systems infrastructure, transmission, and IT systems as designed by Systems Engineering and Emerging Technologies.
- Partnered with Systems Engineering to design, create and implement ASIS.
- Allocated resources and implemented necessary change management for multiple platforms.
- Conducted market trend research regarding technology, broadcast, networking and systems engineering to enhance product knowledge and increase efficiency.
- Led the hiring, managing, and performance reviews of 6 direct and 7 indirect staff. Served as Change Advisory Board (CAB) member, driving optimal Production Operation equipment changes within predefined maintenance windows, and forensically analyzing systemic failures for continuous improvement.
- Collaborated with stakeholders to communicate insights for advancing shared organizational goals.