WORK EXPERIENCE:

Confidential, Lake Ridge, VA

Realtor/Real Estate Professional

Responsibilities:

• Licensed residential real estate professional for Potomac Realty, and real estate consultant; works with buyers, sellers, first time buyers, seniors, investment property, condominiums, and new construction; compared properties to determine its competitive market price; acted as an intermediary in negotiations between buyers and sellers; contacted property owners and advertised services in order to solicit property sales listings. advised clients on real estate market conditions, prices, mortgages, legal requirements and related matters; generated lists of properties based on clients financial need; presented purchase offers
• Arranged meetings; conferred with escrow companies, lenders, home inspectors, and pest control operators; coordinated property closings, overseeing signing of documents and disbursement of funds; accompanied buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting; prepared and thoroughly reviewed documents such as representation contracts, purchase agreements, closing statements, deeds and leases; promoted sales of properties through advertisements, open houses, and participated in multiple listing services
• Expressed an innovative attitude towards business and technology and a high level of personal service.

Confidential, Washington, DC

Information Management and Business Process Engineer

Responsibilities:

• Examines and analyzed records management processes and procedures; develops new procedures and processes for records management based on problems discovered.
• Conducts surveys and audits; ensures agency compliance with records retention and disposition schedules, retention value of records, consolidation of records, office space utilization, organization and function of filing systems and equipment; revamps obsolete file plans; researched project files and ensured records were classified correctly; implements electronic records management plans accacording to Confidential standards.
• Develops and designs agency’s vital records protection, disaster prevention and recovery plans.
• Conducts inventory of IT systems and works to integrate business processes. Knowledge of functions, interrelated activities, and statutory and regulatory requirements of a wide variety of Services, Resiliency Programs and government and military services principles and practices.
• Knowledge of behavior, social, and economic factors affecting Confidential military/civilian workforce and their families.
• Knowledge of the Confidential Planning, Programming, and Budgeting System ( Confidential ), and Department of Confidential, procedures, and schedules for developing Program Objectives Memoranda, Budget Estimate Submissions and Financial Plans; and methods for developing budget forecasts, cost projections, financial Estimate Submissions and Financial Plans; and methods for developing budget forecasts, cost projections, financial exhibits, unfunded requirements justifications, POM narratives, offsets and disconnects, reclamas, and issue papers.

Confidential, Washington, DC

Records and Information Management Officer

Responsibilities:

• Responsible for the day - to-day to management and implementation of the Confidential Records and Information Management Program, for the Executive Secretariat Records Management Unit in support of the immediate Office of the Secretary, Deputy Secretary, Chief of Staff, Executive Secretary, and key executive level staff.
• Provided expert authority, program and management analyst responsibilities for complex management, programs, information and records management projects with long-term implications; evaluated, formulated, and implemented records management and information security policies, which included acquisition, computer systems, utilization, and disposal.
• Handled transitions and identified the need for changes based on underdeveloped policies, new technologies and records management initiatives; instituted measures to ensure awareness and compliance by surveying; performed internal audit, investigative interviews and inspections evaluating activities in the organization; provided assessments, finding, and implemented solutions. Performed follow-up visits to ensure compliance.
• Interpreted and adapted Confidential and Confidential objectives into specific procedures, plans and programs and develop innovative strategies for electronic records management, scheduling, tracking estimating and budgeting.
• Provided administrative and programmatic technical supervision; monitored and evaluated agency’s electronic information systems compliance, security requirements.
• Implemented and coordinated activities to ensure protection, retrieval and restoration of information and IT systems, services, and capabilities; developed a contingency and recovery plan.
• Determined program needs requiring contract support; conducted market research to potential contract sources; suggested potential methods of procurement; and responsible for the preparation of procurement request packages.
• When you know records management, you know the whole office Ensures continuity of operations, while maintaining vast knowledge of the business processes and how to determine such, for every department, and ensures continued improvement of business operations.
• Supervised and led records managers from 1 to 100 staff members.

Confidential, Washington, DC

Records Management Analyst

Responsibilities:

• Serves as a Records Management resource and advisor to support quality and continuous improvement projects, e.g., records management improvement and reengineering of organizations’ records management, workflow, and business processes through strategic planning.
• Analyzed and scheduled electronic information systems and prepared SF 115s for approval.
• Conducted research through use of management techniques such as audit, interviews, record review, systems review, on site observation, work sampling, flow process charts, and work distribution charts.
• Coordinated entrance interview, details of survey schedule and procedures, findings, and recommendations with operating officials up through the head of the organization. Prepared performance work statement studies as necessary for comprehensive management studies.
• Developed and presents recommendations and requirements on mission and workload factors and related historical and projected data to assist in defining tasks, functions, and requirements for services required.
• Administered Records Management improvement efforts; created, edited, and modified existing file plans and provided advice and guidance on records maintenance; projected and tracked time lines of completion.

Confidential, Washington, DC

Project Manager

Responsibilities:

• Directed and managed a records management team in the development and delivery of business process improvement and policy support for the Confidential thru Management Support Technologies.
• Gathered and assessed requirements; examined and analyzed processes and procedures for records management operations, systems, administration, and training.
• Coordinated efforts, planned, modified, reviewed, and executed projects; developed work instructions, schedules and task lists, wrote status reports, and documented problems.
• Provided project plans, inventory reports, weekly and monthly reports of activities in support of overall project.
• Supervised and developed records management surveys, record inventory, taxonomy, Records Disposition Schedule, and Records Management Training Program.
• Strategically planned and proposed new RM structure, Vital RM plan, interim electronic RM plan and a plan for conducting staff assistance visits.
• Evaluated directives and provided solutions to records retention and disposition schedules, retention value of records, consolidation of records, organization and function of filing systems and equipment, records retrieval requirements of department, overall relation of the utility of the records to the functions of the department and the relationship with the entire records management program.

Confidential, Ft Belvoir, VA

Business Analyst

Responsibilities:

• Maintained and administered for the Business Directorate thru Frontline Systems; scheduled meetings; drafted flow charts; reserved conference rooms and made room preparations; reviewed task orders, notified board members and drafted notification letters; reviewed edited and formatted contractor evaluations, self-evaluations, and inputted information into database; prepared presentation packages, binders, and materials, and distributed to board members and support staff; briefed and trained program managers and evaluators on Award Fee processes.
• Managed AFRB database; installed software as necessary and coordinated with help desk; identified Confidential changes; identified changes in fields, calculations, and labels and made changes as necessary; reviewed changes and coordinated changes with database engineer and program manager.
• Examined, analyzed, and implemented Award Fee Review Board (AFRB) processes and procedures; troubleshoots and identified problems in database and business processes; foresaw potential technical or business issues within department and made recommendations on how to resolve.

Confidential, Washington, DC

Senior Information and Records Manager

Responsibilities:

• Examined and analyzed records management processes and procedures for fourteen; developed new procedures and processes for records management based on problems discovered through a major Inspector General audit and records management survey.
• Ensured agency compliance with records retention and disposition schedules, retention value of records, consolidation of records, office space utilization, organization and function of filing systems and equipment; surveyed sub-organizations for future scanning needs, in preparation for Confidential move to DLA building.
• Assisted records administrators and program managers in revamping obsolete file plans; researched project files and ensured records were classified correctly using the Confidential disposition schedule and Confidential GSA schedule.
• Developed procedures and proposed a new interim electronic records management plan for Confidential policy which was implemented throughout the entire organization.
• Developed a plan and design of the agency’s vital records protection, disaster prevention and recovery efforts.
• Conducted an inventory of a backlog of records for a total of eight safes.

Confidential, Arlington, VA

Owner/Manager

Responsibilities:

• Founded, developed and directed every aspect of a jewelry retail, goldsmith service, and on-line store operation totaling $230K annum, including business planning, development, procurement, budgeting, cost estimating, scheduling, human resource management and training.
• Provided support in functional areas of HR policies and initiatives including several or all of the following: recruiting, compensation and benefits, training, EEO, and safety.
• Effectively tackled issues and tasks and met deadlines.
• Established organizational standards and aggressively took charge to seek resolution to problems or challenges.
• Incorporated strong business planning skills, interpersonal skills and the ability to creatively solve problems.
• Coordinated advertising with local magazines such as Washingtonian and Élan.
• Created local and web marketing strategy; planned, developed, and maintained company website.
• Coordinated shipping, inventory, cash control, daily and monthly reports.
• Worked with liaison with engineers, architects, and the construction community in order to keep abreast of the latest trends and innovations in planning, design, construction, and maintenance of retail operation.