SUMMARY:

Sr. MS Certified Dynamics 365 Lead Consultant with 14+ years of experience.

KEY SKILLS INCLUDE:

• Microsoft Dynamics 365 Certified Developer. SME in Dynamics 365 & Azure.
• Project Delivery Execution, Cloud Integration & Practice Lead.
• Certified PowerAPPS developer (Canvas & Model Driven Apps).
• Expertise in Unified Service Desk, Field Service, Flows, Logic APPs & Azure DevOps.
• Expertise in C#, Javascript, SQL, Plugins, Workflows, VSTS.
• Expertise in (Scribe & KingswaySoft) and writing SSIS packages.
• Expertise in Data Migration, Data design, Cloud Infrastructure.

SKILLS/TOOLS:

• C#, Javascript. PowerApps (Canvas Apps)
• Field Service, F&O, USD
• Plugins & Workflows & Action.
• SSIS, SSRS, Scribe & KingswaySoft
• Dynamics CRM Upgrades & Data Migration
• SKUID, React, Node.JS
• Agile, VSTS, Jira
• Portals (ADX Studio) & XRM

PROFESSIONAL EXPERIENCE:

Confidential

Field Service Project Leader

Responsibilities:

• PowerApps Built Canvas & Model Driven Apps for Field Service Teams, from design to completion.
• Code Reviews with offshore and onshore teams.
• Assigned Tasks to offshore teams.
• Set up and customized USD for United Health -

Confidential, San Ramon, CA

CRM LEAD - (Techno-Functional)

Responsibilities:

• Biggest Microsoft Dynamics CRM Project by far A/C to Microsoft with multiple On-Prem CRM’s on ships and one Cloud version for shore.
• Developed Dynamics base with entities, fields, voyage reporting & Alteration Requests.
• Created numerous workflows (system & custom). Written plugins.
• Designed PowerApps (Canvas Apps) Unified Interface.
• Created Actions, Workflows, Plugins Heavy JavaScript work.
• Developed teaming concepts and arranged security roles and teams for over 2K Users.
• Created and Deployed Solutions. (Maintained all Solutions and all components).
• Lead an off-shore team in India and developed custom model applications with Data Sync Engine.

Confidential, Atlanta, GA

Dynamics 365 Lead Consultant

Responsibilities:

• Dynamics CRM 365 complete implementation from start to finish.
• Created Entities (Properties, Scopes, Leases, Contractors etc).
• Created Custom Applications-; Purchase Order Tool-; Migrated all data from HUB to CRM and from CRM back to Staging Data Base.
• Wrote numerous Plugins (Sum of Total Price, Items etc).
• Integrated YARDI with HUB and thru to CRM for all Property & Vendor data.
• Written SSIS packages for all entities, migrated all data from Salesforce to CRM.
• Customized Dynamics per wish lists Setup integrations with Confidential .

Confidential, Boca Raton, FL

Sr. Dynamics Consultant

Responsibilities:

• Migrated data from Salesforce to Dynamics CRM and customized the PSA module.
• Written SSIS packages for all entities, migrated all data from Salesforce to CRM.
• Integrated outlook with Dynamics.
• Created custom entities, fields, mappings, Timecards, Service Balance.

Confidential, Chicago, Boston

Sr. Dynamics CRM Consultant / Practice Lead

Responsibilities:

• Sales, Proposal Development for CRM Projects.
• Upgraded Dynamics CRM . Developed Custom Tools.
• Written SSIS Packages, Migrated data. Resolved tremendous amounts of JS errors for all clients.
• Wrote Plugins, Tax plugins. (Tax rates, Percentages, Auto-Calcs, etc).
• Implemented and Customized Great Plains for clients of RSM. Removed JENNARK and INTACT and migrated all data through reverse logic.

Confidential, Chicago, IL

Dynamics CRM Lead - (Salesforce to Dynamics CRM)- Migration

Responsibilities:

• Managed a Cross-Functional team of 10 members. (Domestic & International).
• Transitioned from Salesforce to Dynamics CRM. Migrated all data from Salesforce to Dynamics.
• Customized a complete sales engine process / proposal generation in CRM.
• Coordinated efforts with MIG for GP installation and configuration. Customized GP.
• Created custom entities, extensions for all services and products offered to potential customers.
• Fixed / resolved errors (JS, Tax Plugins).

Confidential, Chapel Hill, NC

Sr. Dynamics CRM Consultant (Development)

Responsibilities:

• Customized / configured MS Dynamics 365 online for 500 + users.
• Migrated data - of ERM (old legacy ERP) to Dynamics CRM online. Wrote SSIS Packages.
• Tremendous amount of JS work & Plugin Creations.
• Provided several lunch-n-learn sessions to the team on how Case Management works. (Registrations, Article publishing, Resolution) step by step process.
• Created a web portal for messaging center for (pediatricians). (ADX Studio).
• Created several templates in Click Dimensions and imported data from Confidential .

Confidential

Sr. Dynamics CRM Developer

Responsibilities:

• Responsible for overseeing the company’s requirements, deployment, testing and deployment of CRM projects.
• Heavy Dynamics customizations. Workflows, plugins, entities.
• Customized Great Plains & migrated data from Intacct.
• Designed and developed CRM solutions with MS dynamics and monitored all project stages.
• Responsible for analysis and planning phase of the project and delivered comprehensive fact based report to management for decision making. Presented cost benefit analysis and risk assessment related data points on 2 options to migrate acquired company’s systems and infrastructure.
• Responsible for detailed plan to migrate new company infrastructure from existing hosting center to SCJ in-house data center.

Confidential

Sr. Dynamics CRM Consultant

Responsibilities:

• Configured MS Dynamics 2013. Customized dynamics per client requirements.
• Used ETL tools and migrated data from ERM to CRM database using (SSIS).
• Created custom fields in entities, mapped entities & built relationships between them.
• Responsible for defining new operational reports for business through CRM Tool.
• Coordinated with over 5 developers for data migrations, reporting and data base administrations.
• Worked with business users to manage ongoing enhancements of codes and web services.
• Developed workflows and triggers.
• Met with client operations managers to identify issues and areas of potential improvement.
• Supported business needs with all technical documentations.

Confidential

CRM Business Analyst

Responsibilities:

• Responsible for business users to manage all requirements to ongoing enhancements on the NPI solution.
• Used MS Dynamics 2011. Imported / exported excel spreadsheets.
• Developed complex applications on MS dynamics CRM platform with customization of entities, sitemap writing client side Javascript.
• Used marketing automation tools heavily for the project. Created marketing templates.
• Worked with business customers and development team to resolve system production issues.
• Responsible for ensuring solution compliance with applicable federal, Corporate and Divisional Policies.

Confidential

Salesforce Consultant

Responsibilities:

• Used salesforce.com, throughout the project. Deep understanding from an architectural standpoint.
• Responsible for defining incident management requirements with customer care team.
• Responsible for defining the workflow and call transfer related requirements.
• Worked with vendors and end users to translate requirements into design specifications.
• Responsible for working with external vendors (Cisco) to define the integration requirements.
• Responsible for working with testing team to define the test cases for new call center features.

Confidential

Business Analyst

Responsibilities:

• Learned and developed skills with Salesforce.com and its functionalities.
• Partnered with Customer Care and Marketing executives to define the marketing automation system success factors and evaluation criteria’s.
• Responsible for identifying all business needs effort estimation with development team and testing teams.
• Responsible for analyzing and documenting business requirements to extend the CRM platform to provide a campaign management solution of Customer Care business unit.
• Responsible for testing the new functionalities with testing and business team.
• Responsible for defining and documented requirements for real-time ( Confidential ) messages processes, system availability features with a backup method for customer to view trends and alerts.
• Responsible for migration requirements of Legacy engines onto the new NPI platform in phased manner.
• Responsible for creating Functionality Test Plans which was utilized by the testing team during a testing process.
• Responsible to work with vendors to help them understand the requirements for the solution to facilitate implementation.